Welcome! [] · 2013-11-04 · Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116...

C P P C

Welcome! Claims Prevention & Procedure Council, INC.

2013 Fall Convention

We’re Glad You’ve Joined Us!

October 13th, 14th & 15th, 2013Flamingo Las VegasLas Vegas, Nevada

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BOARD OF DIRECTORSPRESIDENT

Deborah Williams (Insurance)Unirisc

(407) [email protected]

VICE PRESIDENTDan Manning (Rep.)

Manning Claim Services(201) 612-8670

[email protected]

SECRETARYDori Bledsoe (Mvg/Stg Agent)

Covan World-Wide Moving(800) 239-1116

[email protected]

TREASURERLinda Hamilton (V.L.)SIRVA: Allied/NAVL


DIRECTORSBob Dickson (Rep.)

Furniture Medic by Bluegrass Restoration(859) 272-4000

[email protected]

Terry Jiminez (Rep.)Universal Restoration Services


Kathy Kendall (V.L.)Wheaton World Wide Moving/Bekins Van Lines


Kimmie Loeffler (Mvg/Stg Agnt)Armstrong Relocation

(888) 827-4156 / (270) [email protected]

Brenda McCandless (V.L.)Atlas World Group, Inc.

(812) 424-4326, Ext. [email protected]

Brenda Murray (App)At Your Service Appraisals

[email protected]

Bill See (Rep.)See Restorations Unltd., Inc.


Mitch Treider (Rep.)Complete Furniture & Interiors


Mark Weathersby (Rep.)Craftsmanship by Weathersby


Tim Woody (V.L.)United VL/Mayflower Transit


EXECUTIVE DIRECTORAlan R. Jobe


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President’s MessageIn the immortal words of the “King,” Viva Las Vegas!!!!

Welcome everyone to the CPPC’s 2013 Fall Convention, and the 24/7 world of Las Vegas. We are so happy that you are here with us to participate in what will surely be a fantastic time together. Not only do you have the opportunity to experi-ence a city like no other, but the team who created this event have done just an outstanding job preparing a most educa-tional and fun time for us all….so, again….welcome!

Please join with me in thanking our hosts for this event…Kathy Kendall of Wheaton World Wide Moving / Bekins Van Lines; Terry Jiminez of Universal Furniture Restoration; and Jim McCue of UNIRISC, Inc.-Paramus, NJ. They specifically developed a schedule of events that includes something for everyone….much like all the different hotel themes in town! And, who knows….while a session title may not appear to be something of value to you, that may just be an “illusion,” so don’t automatically rule it out. You might be surprised to find valuable information that you didn’t know was there….think magic show! Let’s see…on Monday morning we have two sessions with guest speakers, and both are interesting and informative. Ken Gallagher of Specialized Repair Co has used real life experiences as his source for his presentation, and Bob Shofstall of Graebel Van Lines will be speaking on safety…specifically on how safety scores affect business.

On Monday afternoon there are four breakouts, and a session on packing/restoration. The first two breakout sessions scheduled are: a Military Forum with moderator Dori Bledsoe of Eagle Adjusting, and an Appraisal Panel moderated by Brenda Murray of At Your Service Appraisals. The second two sessions are: a panel discussing Local/State Authority Claims & Prevention with Kimmie Loeffler of Armstrong Relocation as moderator; and the second is Building Business - How to Increase Your Customer Base, with moderator Bob Dickson of Furniture Medic by Bluegrass Furniture Restora-tion, Inc.

Following the break, Kent Weathersby is moderating the Artwork Packing and Restoration session which will pro-vide you with valuable knowledge regarding when a 3rd party is needed; restorations; and what products are avail-able to help prevent claims….this will be a “must see!”

To end our Monday together we will gather for our “Roar-ing 20’s/Gangster” reception….I’ve got my flapper dress and bootleg whiskey flask, and I am ready to learn that new dance…the Lindy Hop….are you???

Tuesday morning there are two sessions both designed to entertain as well as inform! The first is a take-off of that popular game show from the 1970’s, “Hollywood Squares,” moderated by Mitch Treider of Complete Furniture and In-teriors and Guy Endsley of Lone Star Restorations. If you remember this show, the center square personality provided lots of laughs, and I understand from my “inside sources” that we will not be let down! The second session, moder-ated by Lina Hart of Suddath Van Lines and her panel, will be a skit demonstrating all that can happen between the time an assignment is made to the settlement of the claim. Come prepared to have a good time!!!

Regards,Debi Williams ❖

National Claims Services, Inc.

" The Military Claims Experts"

♦Domestic and International Claims

♦Now Handling both DP3 and Non DP3 Claims

♦Set-offs handled free unless refund obtained

Contact Kevin Spealman

by phone at 800-325-6889

or by email at

[email protected]







by phone at 800-325-6889

or by email at

[email protected]







by phone at 800-325-6889

or by email at

[email protected]

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CPPC 2013Fall Convention Schedule

October 14-15, 2013Monday, October 147:30 - 8:30 am Registration Continental Breakfast 8:30 - 9:15 am Opening Remarks - General Session CPPC Board Attendee Self-Introductions

9:15 - 10:30 am Guest Speaker - Ken Gallacher, Specialized Repair Co. “Prescriptions for Creative Problem Solving & Leadership”

10:30 - 10:45 am Break

10:45 - 11:45 am Guest Speaker - Bob Shofstall, Director of Safety at Graebel Van Lines & current Chairman of the AMSA Safety Committee “Basics of CSA” - (Federal Motor Carrier Safety Administration) Understand how safety scores are affecting our business

12:00 - 1:00 pm Lunch (First Time Attendees to Join Welcoming Committee)

1:00 - 2:00 pm Breakouts: 1 A) Military Forum - Understand what is happening in the Military Claims Moderator - Dori Bledsoe - Eagle Claims Service Panel: Pam Johnson - National Claims Service Nacona Clowes - All Amercian Moving Group B) Appraisal Panel Moderator - Brenda Murray - At Your Service Appraisals Get your questions answered about appraisals and understand when an appraisal might be of value

2:00 - 2:15 pm Transition

2:15 - 3:15 pm Breakouts: 2 A) Local/State Authority Claims & Prevention Moderator - Kimmie Loeffler- Armstrong Relocation Panel: Melissa Harling - Hollander Storage & Moving Pam Fischer - Buehler Companies Shari Luksch - Alexander Mobility Services How are these different from and the same as Inter-state Claims? B) Building Business - How to increase customer base Moderator: Bob Dickson - Furniture Medic by Bluegrass Furniture Restoration, Inc. Panel: Jeff Beaton - jmb furnitureworks/Furniture Medic

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Monday, October 14, continued3:15 - 3:30 pm Break

3:30 - 4:45 pm Artwork packing and restoration Moderator: Kent Weathersby - Weathersby Guild When is a 3rd party needed? What to consider when preparing for the move. When is repair or restoration appropriate? Packing Supplies and Demonstration - What’s new in the industry. Jason Rotner - Pioneer Packaging See what products are available to prevent claims and serve your customer better. Know how to spot if these products were used properly.

4:45 - 5:00 pm Closing Comments - Day’s wrap-up

6:30 - 9:00 pm Reception - Roaring 20’s / Gangster Theme - with music by Emanuel Schmidt Trio “Gangster Style / Roaring 20’s dress-up” welcomed, but not required.

Tuesday, October 157:00 - 8:00 am Breakfast Buffet

8:00 - 9:15 am Hollywood (CPPC) Squares Host: Mitch Treider, Complete Furniture an Interiors (CFI) CPPC All Star Celebrity Panel:

Contestants to be drawn by lot from the audience

Note: Game Show is a Guy Endsley/Mitch Treider Production

9:15 - 9:30 am Break

9:30 - 10:30 am What do you want from me? What is different? What is the same? Moderator: Lina Hart, Suddath Van Lines Panel: Kaitlin DeGennaro, Budd Van Lines Dan Manning, Manning Claim Services Kent Weathersby, Weathersby Guild Debi Williams, UNIRISC, Inc.

10:30 - 10:45 am Break

10:45 - 11:45 am Insurance options - Colin Galloway/Lisa Irvine Do they have insurance options for you and your company at a better rate than you are currently utilizing?

11:45 am - 12:00 pm CPPC Town Hall Meeting

12:30 - 3:00 pm Board Meeting - Open to the Membership

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LindaHamilton

JimMcCue

RonRogers

TomKuhns

BobDickson

KarinSimcox

LonnieSargent

AlanJobe

PauletteMiller

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Guest Speaker Bio’s

Ken GallacherSpeaker and Nationally Published Author

As a keynote speaker and nationally published author, Ken Gallacher loves the opportunity to speak to groups and audiences on leadership, creative problem solving, and personal suc-cess. He is the owner of a full service claim company for the insurance and van line industry near Salt Lake City, Utah. During his three decade career, Ken has been in the homes and of-fices of celebrities, military personnel, FBI agents, professional entertainers, athletes, civic and religious leaders and everyone else imaginable throughout the five state areas around Utah. Companies from all over the continent call on his company when things go wrong so they can make things right with their clients.

Ken has appeared on television, radio, and has written articles and books on a variety of topics, including those for national outdoors magazines, family camping, customer service, claim pre-vention topics for moving companies, and his most recent book, “Moving Without a Scratch.” Ken and his wife Brenda are the parents of four children and they reside in Salt Lake County, Utah. Their family recently accomplished a 30 year project of visiting a record 593 townsites and cities in Utah and were featured on KSL Television and the Salt Lake Tribune. Utah Gover-nor Gary Herbert invited the family to the capitol at the completion of this project and awarded the family a certificate of achievement for this lifelong adventure

Robert (Bob) ShofstallSafety Director • Graebel / Chairman of AMSA Safety Committee

Robert (Bob) Shofstall, grew up on a Dad’s Mayflower truck working summers starting at age 13. He became an owner operator in intra-state capacity at age 18. At 21 he was an over-the-road owner operator for Planes United and switched to a long haul contrac-tor for Graebel in 1993. In 2005 he worked for Graebel safety department, 9 months out of the year, performing driver training classes and branch terminal safety audits. Bob became the full time Safety Manager for Graebel in 2008 and has been Safety Director for Graebel since 2010. He served as Vice-Chairman for AMSA Safety Committee for 2011-2012 and is now serving as the current Chairman of AMSA Safety Committee.

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Thank You For Attending & Helpingto make the 2013 Fall Convention a Success!

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Welcomesyou

totheCPPC2010SpringWorkshop

www.alliedvan.com

If it's important to you, It's important to us www.northamerican.com

Welcomesyou

totheCPPC2010SpringWorkshop

www.alliedvan.com

If it's important to you, It's important to us

www.northamerican.com

Welcomes youto the CPPC 2013 Fall Convention

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Servicing: New York City, Upstate NY, Lower Hudson

Valley, Top Half of New Jersey and

Coastal Connecticut to Westport

We handle all aspects of Furniture Repair,

Refinishing, Laminate, Ceramic, Porcelain,

Gold Leafing and Veneer Work. Third

Party Service. Upholstery, Marble Repair

and Replacement, Glass and Mirror, Oil

Painting Restoration. Certified Appraisals

Available. Gold and Silver Repair.

Complete Machine Shop Service, Welding,

Rug and Fabric Cleaning Service and Stain

Glass Repair.

Dan Manning

Email: [email protected] ph: 201-612-8670 fax: 201-612-0672













Glass Repair.

Dan Manning














Glass Repair.

Dan Manning


TERRY JIMINEZOWNER AND CRAFTSMAN

PH: 408.998.3499F: 408.998.3001

[email protected]

UNIVERSALRESTORATION

SERVING THE SAN FRANCISCO BAY AREA

COUNTIES: ALAMEDA – CONTRA COSTA – MONTEREY -SANFRANCISCO – SAN MATEO – SANTA CLARA – SANTA CRUZ

WWW.UNIVERSALRESTORATIONSERVICES.NET

CLAIMS SPECIALISTS PROVIDINGCOMPLETE QUALITY RESTORATION

• PROFESSIONAL REFINISHING & REPAIRS OF FINE FURTNITURE, ANTIQUES AND LEATHER• ON SITE REPAIR & TOUCH UP• DETAILED INSPECTION • THIRD PARTY SERVICES• OVER 20 YEARS OF EXPERIENCE

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Best WishesFor A Successful

Fall 2013Convention!

One United DriveFenton, Missouri 63026-1552

(636) 326-3100

UNITED®

Van Lines

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Refurbishing • Stripping • Restoration • Repairs

TOMS KUHNS, JR. 724-224-2215 P.O. Box 540Fax: 724-226-3233 Natrona Heights, PA 15066

Gus Hoogers, Proprietor

FURNITURE CAREOF ROCHESTER

Serving Rochester and Central Western NYFull service repair firm providing allclaims related needs onsite or in-shop

Phone: (585) 482-4480 • Fax: (585) [email protected]

45 Southcross Trail, Fairport, NY 14450

Phone: (678) 481-7518

www.weathersbyguild.com

GuildWeathersbyWeathersbyGuildA Legacy of Excellence

41 locations from Miami to Seattle and Boston to Hawaii

Each member known for skill, reliability, and character

www.weathersbyguild.com

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Brenda Murray, ISA At Your Service Appraisals

945 Maricopa Drive, Murfreesboro, TN 37128 [email protected] (615) 668-5473

Brenda Murray is a member of the International Society of Appraisers.

With her passion for antiques and 18 years of experince in the moving industry she understands that the entire claims

process begins with the value of an i tem.

Brenda contributes monthly to the CPPC Claims Journal with her “Appraisal Forum” art icles and is on the CPPC

Board of Directors. Brenda is avai lable for appraisals concerning your moving claims. She does Virtual Appraisals anywhere in the world

by photo as well as “on si te” appraisals for Southeastern USA.

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Furniture Repair

Silicon Valley • San Francisco • Monterey • East Bay Areas• Claims / Warranties• Reupholstery• Leather Restoration• Wood Finishing / Restoration• Commercial / Residential

Ed FryePh: 408-453-9172Fx: 408-926-9172

[email protected]+ years in the furniture industry

over 10 years same location

An Authorized

RestorationCenterAmerica’s FurnitureRestoration Specialists

A Proud Member and Sponsor of the

CPPC

Kimmie Loeffler [email protected]

1750 Research Dr 888 827 4156 Ph

Louisville, KY 40299 502 491 5189 Fax

Kimmie Loeffler1750 Research DrLouisville, KY 40299

[email protected] 827 4156

901 271 4454 Fax

439 S. Bolmar Street, Bldg. 10B • West Chester, PA 19382

Serving Eastern PA, NJ, DE, Northern MD

610-430-6504 phone / fax610-430-6514 phone / 610-291-4917 cell

e-mail: [email protected]

Weathersby GuildNew Mexico

Expert Claims ServiceProfessional Inspection Reports

Complete Repair ServiceGuaranteed 3rd Party Services

Fast Service

Servicing Albuquerque, Santa Fe,and northern central New Mexico.

Ph (877) 372-1110Fax (505) 629-1318

[email protected]

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Furniture Medic® understands your need for accessibility, quick response time, quality work and detailed reports.

Whether the damage is caused by water, fire or vandalism, it is possible to restore furniture, cabinets and wood to

pre-loss condition, which can be less than the cost of replacement. Let Furniture Medic help you ensure your

customers have the peace of mind they need.

BEFORE AFTER

Furniture Medic

1-800-RESPOND (1-800-737-7663)

www.furnituremedic.com© 2013 Furniture Medic Limited Partnership. All rights reserved.

After water, fire or vandalism damage, our restoration experts can restore furniture,

cabinets, millwork and heirlooms.

That Matter MostRestoring the Things

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Have a Great Convention!

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EAGLE CLAIMS SERVICEP.O. Box 707

Midland City, AL 363501-800-239-1116 • fax: 334-983-5729

www.eagle-cs.com • email: [email protected]

(formerly Eagle Adjustment Co.)

We have recently changed the name of our business from Eagle Adjustment Co. to Eagle Claims Service.

There has been no change in management and we will beproviding the same quality service on which we have built

our reputation in the industry.

Thank you for being one of our valued customers.

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Convention AttendeesCompany Location AttendeeA. Arnold Relocation Louisville, KY Jennifer Cottier A-Mrazek St. Louis, MO David BornholdtAccent Furniture Dallas / Fort Worth Area Andy Chapman Accent Furniture Dallas / Fort Worth Area Jamie Sorenson Ace Moving & Storage Oklahoma City, OK Kendra Ducummon * Ace World Wide Cudahy, WI Traci Dwyer Ackerman & Sons Furniture Workshop MN, CO & IL Kathy Ackerman Affiliated Transportation Systems Lawton, OK Lowell NibbsAlbert Moving Wichita Falls, TX Victoria Chapel Albert Moving Wichita Falls, TX Jose Rueda Alexander’s Mobility Services TN, CA, MD, TX , MN, OR Shari LukschAll American Moving Group Memphis, TN Nacona Clowes Andrews Van Lines, Inc. Norfolk, NE Carolyn Funk Armstrong Relocation Louisville, KY Kimmie LoefflerAt The Shop Furniture Service Philadelphia, PA David Glassberg At Your Service Appraisals Virtually by Photo or On-Site Appraisals in Southeastern USA Brenda MurrayAtlas World Group Inc. Evansville, IN Brenda McCandlessBudd Van Lines Somerset, NJ Kait DeGennaro Budd Van Lines Somerset, NJ Migdalia Licitra * Buehler Companies Denver, CO; Colorado Springs, CO; Ft. Worth, TX Pam FischerCarlyle Van Lines Warrensburg, MO Ryley Matthews Coastal Claims Assessment Ventura, CA John Hamilton Coatings & Claims Consultants Inc. Portland, OR Ken BuchananComplete Claim & Furniture Service Serving Arizona & Colorado Heidi Wattier Complete Furniture & Interiors (CFI) Serving East Coast Florida Mitch TreiderComplete Repair Solutions Texas and Oklahoma Kevin Blankenship Complete Repair Solutions Texas and Oklahoma Carrie Brown Complete Repair Solutions Texas and Oklahoma Chris Brown Craftsmanship by Weathersby Southeastern Virginia Mark WeathersbyDenali Group Seattle, WA Shelley BabcockDiversified Property Solutions South Georgia, Northern Florida & Eastern Alabama James Boncimino *Eagle Claims Service Midland City, AL Dori BledsoeEagle Claims Service Midland City, AL Donna ScottExecutive Moving Systems Woodbridge, VA Roxanne Ahern Fry-Wagner Mvg & Stg Lenexa, KS Theresa Ackerman * Furniture Care of Rochester, NY Rochester & Western NY Gus HoogersFurniture Medic (Hdqtrs) Business Development Manager Jimmy TurnerFurniture Medic Vista, CA William HendersonFurniture Medic Vista, CA Mike LawbaughFurniture Medic Honolulu, HI Rebecca CollinsFurniture Medic Honolulu, HI Cliff Hand Furniture Medic by Bluegrass Furniture Restoration Lexington, KY Bob DicksonFurniture Medic by CWI Moving Claim Inspections & Repairs Doreen Ward Furniture Medic by DB Tucson, AZ Don Soncrant Furniture Medic by FSE Greater Seattle Jim Crews Furniture Medic by FSE Greater Seattle Shalon Van HoofFurniture Medic by Ferguson Bedford, TX Bill Ferguson Furniture Medic by Joey O’Rourke Denver, CO Joey O’RourkeFurniture Tech Services San Jose, CA Ed Frye Graebel Companies, Inc. Wausau, WI Troy HandrickGuardsman FurniturePro - Atlanta Greater Atlanta & Surrounding Areas Mike Hodges

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Convention Attendees Continued Company Location Attendee Guardsman FurniturePro - Atlanta Greater Atlanta & Surrounding Areas Stephanie Hodges Hill Moving Services USA Debbie HIll Hollander Storage & Moving Chicago, IL Melissa HarlingHomeTeam Solutions Metro Kansas City Walter MurphyHomeTeam Solutions Metro Kansas City Chris RayHope Administrative Serv. El Paso, TX Paige Hickson *Hope Administrative Serv. El Paso, TX Crystal Rosales *Hope Administrative Serv. El Paso, TX Dominique Walker-Curry *Image Restoration Svc, Inc. North Illinois - Chicago Lisa Irvine Image Restoration Svc, Inc. North Illinois - Chicago David Kummerow jmb furnitureworks MA, RI, Southern NH, Eastern CT Jeff BeatonKistner’s Full Claims Service, Inc. NW Illinois/Eastern Iowa Connie KistnerKistner’s Full Claims Service, Inc. NW Illinois/Eastern Iowa Don KistnerL & L Estate Liquidation & Appraisal Service, LLC Personal Property Appraisals in Northeast Ohio & Lori Hart * surrounding areas. Photo appraisals availableL & L Estate Liquidation & Appraisal Service, LLC Personal Property Appraisals in Northeast Ohio & Lisa K. Lowy * surrounding areas. Photo appraisals availableLarry’s Mobile Furniture Service Tampa, Clearwater, FL (Gulf Coast) Larry Somerville *Manning Claim Services LLC NYC and Metro Area Dan ManningManning Claim Services LLC NYC and Metro Area Joyce Manning Martin Furniture Refinishers Metro Detroit Daniel Martin Martin Furniture Refinishers Metro Detroit Linda Martin Metro Claims and Relocation North and South Carolina and International Debbie Morales Metro Claims and Relocation North and South Carolina and International Jaime Radilla Movers Claims Processing All of United States Nick Spurr Movers Claims Processing All of United States Bo Tubaya National Claims Service, Inc. Broadview, IL Pam Johnson Nedrac, Inc. Palm Desert, CA Brandise Reed Nelson Westerberg Elk Grove Village, IL Theresa Mueller P & M Solutions, LLC Serving All Areas of the World Paulette Miller Paxton Van Lines of NC Inc. Charlotte, NC Lois E. Reynolds, CCA Pioneer Packaging Arizona - New Mexico Dan Rotner Pioneer Packaging Arizona - New Mexico Jason Rotner Premier Professionals Inc. Las Vegas Lonnie SargentRestoration Specialists Capital District of NY State (Albany, Troy, Schenectady) Andrea Daley SIRVA Fort Wayne, IN Linda HamiltonSee Restroarions Unltd., Inc. Georgia and Florida Panhandle Bill SeeSee Restorations Unltd., Inc. Georgia and Florida Panhandle Tracey See Senate Forwarding, Inc. TSP Attorney Eric Vaughn Southwest Resources Texas, Oklahoma, Louisiana, Arkansas Ron Rogers Southwest Resources Texas, Oklahoma, Louisiana, Arkansas Taryn Rogers Specialized Repair Co. Riverton, UT Brenda GallacherSpecialized Repair Co. Riverton, UT Ken GallacherStevens Worldwide Van Lines Saginaw, MI Kelly Dobis Suddath Van Lines, Inc. Jacksonville, FL Gary Dootson Suddath Van Lines, Inc. Jacksonville, FL Lina Hart TRS Furniture Repairs NC-SC-Southern VA Brenda BlantonTRS Furntiure Repairs NC-SC-Southern VA Tommy MoralesThe Pasha Group Corte Madera, CA Erwin Change * Touch of Class Restoration Los Angeles and San Diego, CA Libor Zadrapa Town & Country Movers, Inc. 48 States Elizabeth McPeak *UNIRISC, Inc. Norco, CA Julie D’Arca

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Convention Attendees Continued Company Location Attendee UNIRISC, Inc. Paramus, NJ Jim McCueUNIRISC, Inc. Richardson, TX Kim ProvoUNIRISC, Inc. Orlando, FL Debi WilliamsUniGroup: United Van Lines - Mayflower Transit Fenton, MO Kari Simcox Universal Restoration Services San Francisco Bay Area Monterey Bay Terry JiminezUniversal Restoration Services San Francisco Bay Area Monterey Bay Valerie JiminezWeathersby Guild - Headquarters Atlanta Kent WeathersbyWeathersby Guild - Atlanta Atlanta, GA Michelle Gutowski *Weathersby Guild - Eastern NY Eastern NY Tom Merklinger Weathersby Guild - Indianapolis Indianapolis, IN Brian Haley Weathersby Guild - Los Angeles Los Angeles, San Diego Eva Magdolen * Weathersby Guild - Los Angeles Los Angeles, San Diego Peter Magdolen Weathersby Guild - New Mexico New Mexico Marty Blons Weathersby Guild - Richmond Richmond, VA & Williamsburg, VA Jason Migliore Weathersby Guild - San Antonio - Austin San Antonio & Austin Mark Magdolen Weathersby Guild - San Antonio - Austin San Antonio & Austin Mimi Magdolen * Weathersby Guild - Savannah Savannah, GA & Charleston, SC Chris Armes Weathersby Guild - Seattle Seattle, WA Tim ShafferWeathersby Guild - Seattle Seattle, WA Cheryl Weisenberger West Interior Services Pittsburgh, PA Tom KuhnsWheaton World Wide Moving / Bekins Van Lines Indianapolis, IN Kathy Kendall Note: “ * “ after name denotes first time attendee

Join us Monday evening for our Convention Reception from 6:30 – 9 PM.

Hopefully you have come prepared to get your “Gangster – On” or sporting your “Roaring 20’s” attire

for our themed event. (Of course, dressing up is not required.)

Come hungry as we will have plenty of food for you to enjoy. Listen to the jazz music or hit the dance floor courtesy

of the Emanuel Schmidt Trio. A cash bar will be available.

Our reception area will extend to the outside balcony, weather permitting. Grab a hat or a feather headband from amongst the tables and partake in a picture or two for good measure. But remember, “What happens in Vegas stays in

Vegas”, except for these pictures. We hope you enjoy.

We want to extend a special “THANK YOU” to

ACKERMAN’S FURNITURE SERVICE, ACKERMAN’S SONS FURNITURE WORKSHOP & ACKERMAN’S

REFINISHING / UPHOLSTERY for their gracious sponsorship of the Jazz Trio for the Reception.

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5th generation craftsmen since 1895.

Five generations and three locations. Claims services with experience.

• Full claims services • Professional inspection reports • In-home repairs • Complete refinishing & reupholstery work • All 3rd party services available

2525 West Highway 13Burnsville, MN 55337

(952) 890-2284fax (952) 890-2296 fax

[email protected] www.ackermansmn.com

Minneapolis / St. Paul

2400 West Belleview Ave.Littleton, CO 80120

(303) 798-3220fax (303) 798-9888 [email protected]

www.ackermans.com

Denver

1525 East Burgundy Pkwy.Streamwood, IL 60107

(800) 481-9702fax (630) 736-8883 fax

[email protected]

Chicago

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World Wide Moving Personalized Service Storage

Interstate Moving Rates Are Not The Same

www.andrewsvanlines.com

402-371-5440

800-228-8146 310 S. 7th Street Norfolk

ImageRestorationImageRestoration

ServicesServices

With over 35 years of experience, With over 35 years of experience,

we service we service all your claim needsall your claim needs in in

West, Northwest & North Suburban Chicago, West, Northwest & North Suburban Chicago,

Northern I l l inois and Southern Wisconsin. Northern I l l inois and Southern Wisconsin.

DavidKummerowDavidKummerow

Ph:815Ph:815 ‐‐547547 ‐‐59195919 Email: kummerowdl@aEmail: [email protected]

Ph: 815-547-5919 Email: [email protected]

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David Mogensen 6057 N. 57th Dr.

Glendale, AZ 85301623-362-8912 - Office623-362-8913 - Fax

Heidi Wattier 2801 Industrial LaneBroomfield CO 80020303-828-0141 - Office 303-926-6988 - Fax

• Full Service Claim Company• In House Touch Up and Repair• Glass, Marble and Porcelain• 3rd Party Services Available, If Needed

• Fire and Water Restoration• Antique Restoration• Over 10,000 Satified Claimants• 24 hr Contact, Most Same Day

www.completefurnitureservice.com

Here’s to “kicking off” another successful claims season!

Have a greatWorkshop!

Serving Arizona & Colorado

[email protected] [email protected]

David,Heidi & Team

Here’s to “kicking off” anothersuccessful claims season!

Have a greatconvention!

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In Home Furniture Touch-up & Repairs Furniture Refinishing and Re-upholstering

T.R.S. Furniture RepairsTOM MORALES

Authorized Repair Firm For Major MoversCarpet & Upholstery Cleaning

P.O. Box 18703, Charlotte, N.C. 28218Ph. 704-882-1117 • Fax 704-882-8618

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•  Inspections-‐Full reporting with photos, research and estimates

•  Diagnostics for Appliances, electronics, :itness equipment, etc.

•  Cargo and Furniture Repairs-‐

•  Property Damage Repairs-‐Walls, Floors, Brick Mailboxes, etc.

•  Salvage-‐We will salvage and dispose of, donate, or deliver

Assisting with ALL aspects of your claim

www.CompleteRepairSolu0ons.com www.FaceBook.com/CompleteRepairSolu0ons

Serving Texas and Oklahoma

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by DB

Serving all of Southeastern Arizona since 1997

Welcomes all to the CPPC 2012 Spring Workshop!

Don’t forget to ask us about our new “Customer Loyalty Program”

520-290-3311 [email protected] 520-747-0085 (fax)

Don “DB” Soncrant - Owner and Chief Bottle Washer - (USAF – Retired)

(Restoration Center Logo)

Claims in Arizona(Area Code 520)

Call:

By DB

Full Service Transit Damage Remdiation

520-290-3311 520-747-0085 (fax)

[email protected]

by DB

Serving all of Southeastern Arizona since 1997

Welcomes all to the CPPC 2012 Spring Workshop!

Don’t forget to ask us about our new “Customer Loyalty Program”

520-290-3311 [email protected] 520-747-0085 (fax)

Don “DB” Soncrant - Owner and Chief Bottle Washer - (USAF – Retired)

(Restoration Center Logo)

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Furniture Medic by Joey O'Rourke

Servicing all of Denver County

Moving Claims Insurance Claims Disaster Restoration Precision Repairs Cabinet Re-Facing Image Enhancement

Commercial Repairs

14851 E. Purdue Place Aurora, CO 80014

Ph: 720-219-2012 Fax: 720-870-6657 [email protected]

Jim Boncimino, Claim InspectorEmail us at: [email protected]: 1-229-567-13317140 N. US Hwy 41PO Box 210 Office 1-404-994-3157Sycamore, GA 31790-0210 Fax 1-404-994-3161

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MOVERS CLAIMS PROCESSING, LLC

Lorenzo or Bo Tubaya

P.O. Box 145 Louisville, CO 80027

Ph. 720-‐222-‐1599 Fax 720-‐222-‐1601 Email: [email protected]

We offer consulting services in all areas of moving and storage claims processing. Our proven method ensures

that our clients save money and keep satisfied customers.

www.moversclaims.com

Jim Crews Furniture Medic by FSE 360.761.7198 office 253.740.3798 cell 360.234.1010 fax [email protected]

Register Now!

Your Dream Trip to

Germany (Foreign Study Program)

www.diyRestoreit.com

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CPPC 2014 CONVENTION

OCTOBER 12TH, 13TH & 14TH

MARK YOUR CALENDAR NOW TO ATTEND.

Alexandria, Virginia

Hilton Alexandria Mark Center

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CPPC 2013 Convention Sponsor/Advertisers

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What a great turnout for this year’s event. I know that Vegas is a draw, but I hope that the schedule of educa-tional sessions and the opportunity to network with current and future customers is also a reason for such a strong attendance. We have exceeded our attendance number from over the last 5 years of record retention on this event.

We have been on such a roller coaster ride the last several years and it appeared we were on a solid incline of late; but hopefully the most recent Government shut down will not have a long term impact on the economic growth.

As an association, we have to continue to forge relationships that strengthen our value in our industry. We have to build on our ability to provide valuable educational content and reliable prevention content to our members. Amongst our membership we have the experience and the knowledge to collectively accomplish such a mission.

This convention is an element of our continued growth. We must take advantage of our time together to build the value of our association through our educational sessions and through forged networked relationships. The value of these relationships and in-person time together is priceless when used properly to strengthen our over-all value to each other and collectively together as an association. I urge you all to use your time together pro-ductively. The extent of the value gained from attendance is directly tied to your involvement and interaction with others. So reach out to past working partnership and extend another hand to a new opportunity. Most im-portantly make sure you extend that hand to the numerous first time attendees. Hopefully they will be return-ing to the next event as well. I further encourage each of you to invite one new person to the next event. It might be a current member that hasn’t been to an event in years or a totally new associate you have recently started a working relationship with. These connections are valuable to our association and our continued growth.

Please enjoy your time here and let our CPPC Board or myself know of any assistance we can give you during the event. We are interested in your feedback on this event and most any other aspect of our association. Take a few moments to share your comments with the survey that will be sent to you in the weeks following our event. Your feedback is important to us.

Mark your calendars now for the 2014 events. We are back in St. Louis in April of 2014 at the historic Union Sta-tion Hotel and in Alexandria, VA in October. This is the first time back in the DC area in quite some time. We are at a beautiful hotel, the Hilton Alexandria Mark Center, for the event; and hope to plan an optional outing into DC proper if possible. Plan early and take some extra time to see some of the incredible museums, monuments and memorials of our capital. So many of them are simply incredible to see, if you have not been to the area before. I especially recommend the changing of the guards at the “Unknown Soldier” at Arlington Cementary; Korean War Memorial and any of the numerous Smithsonian Museums. We will start providing links after the first of the year for early planning.

Thank you for attending this year’s event. ❖

Welcometo theCPPC 2013 Convention!Alan R. Jobe, CPPC Executive Director

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CPPC 2014 Spring Workshop

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Join us Apri l 25th & 26th for the

CPPC 2014 Spr ing Workshop!

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Join us for the CPPC 2014 Spring Workshop at the Union Station DoubleTree in St. Louis, MO April 25th & 26th& CPPC 2014 Convention at the Hilton Alexandria Mark

Center in Alexandria, VA October 12th, 13th & 14th

Welcome! [] · 2013-11-04 · Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116...

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Transcript of Welcome! [] · 2013-11-04 · Dori Bledsoe (Mvg/Stg Agent) Covan World-Wide Moving (800) 239-1116...