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Page 1: wefindanylearner.co.ukwefindanylearner.co.uk/wp-content/uploads/2016/09/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment.
Page 2: wefindanylearner.co.ukwefindanylearner.co.uk/wp-content/uploads/2016/09/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment.

Level 3 Diploma in Customer Service Qualification ... · PDF fileL/506/2150 Organise and deliver customer service 3 5 Y/506/2152 Understand the customer service environment 3 5 K/506/2169

Level 3 Diploma in Customer Service Qualification ... · PDF fileL/506/2150 Organise and deliver customer service 3 5 Y/506/2152 Understand the customer service environment 3 5 K/506/2169

Plan & organise work

Plan & organise work

customer service unit 1

customer service unit 1

Organise August

Organise August

Business Management - Organise & delegate

Business Management - Organise & delegate

sarcp.netsarcp.net/wp-content/uploads/2016/12/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment. Unit 3: Resolve

sarcp.netsarcp.net/wp-content/uploads/2016/12/CS3Diploma.pdf · Unit 1: Organise and deliver customer service. Unit 2: Understand the customer service environment. Unit 3: Resolve

CUSTOMER SERVICE PORTFOLIO UNIT 3

CUSTOMER SERVICE PORTFOLIO UNIT 3

Mind Mapping Organise/re-organise Analyse Plan/Brainstorm Clarify Structure Evaluate Exam revision.

Mind Mapping Organise/re-organise Analyse Plan/Brainstorm Clarify Structure Evaluate Exam revision.

Customer Relationship Management-notes-unit I

Customer Relationship Management-notes-unit I

7 Unit 10 Customer Service

7 Unit 10 Customer Service

Level 3 Diploma in Customer Service Qualification ... · PDF fileLevel 3 Diploma in Customer Service 2 Contents ... L/506/2150 Organise and deliver customer service 3 5 Y/506/2152

Level 3 Diploma in Customer Service Qualification ... · PDF fileLevel 3 Diploma in Customer Service 2 Contents ... L/506/2150 Organise and deliver customer service 3 5 Y/506/2152

manage and organise

manage and organise

Level 1/2/3 Award / Certificate / Diploma in/for [subject / job ......Unit 214 Using collaborative technologies 50 Unit 301 Analyse competitor activity 52 Unit 321 Plan and organise

Level 1/2/3 Award / Certificate / Diploma in/for [subject / job ......Unit 214 Using collaborative technologies 50 Unit 301 Analyse competitor activity 52 Unit 321 Plan and organise

Unit 1: Talking With Your Customer

Unit 1: Talking With Your Customer

Customer Retention UNIT I

Customer Retention UNIT I

Why “ organise ” ?

Why “ organise ” ?

Revise&Organise. Fce

Revise&Organise. Fce

Organise ur time

Organise ur time

Agitate, educate, organise

Agitate, educate, organise

Customer portfolio Unit 2

Customer portfolio Unit 2