Project Management4. Managing Project Change

Week 4

Managing project change

In Project

Management

There are

2

Types of change(that we talk about)

Change Control

Change Management

&

Change Control

You had a plan

Now things are changing

What are you going to do?

What are ____________ going to do?you

2% requirements creep per month(www.IAG.biz, 2008)

baseline

control

communicate

value

http://www.flickr.com/photos/jsome1/477085398/

Control the change with a

process

http://www.flickr.com/photos/m-c/181007636/

Communicate,

always communicate

Whats the value of the change?http://www.flickr.com/photos/noahwesley/120499365/

The other type of change

Change management

People

Change management

http://flickr.com/photos/hlthenvt/401556761/sizes/l/

Managing Change

Organizational Change

Organizational Culture

Project Manager and Change

Avoiding Failure

http://www.flickr.com/photos/hotteaapparel/2196486642/

Timing is everything

Scheduling projects to not all hit the users at once

Volume of change

Change fatigue

http://en.wikipedia.org/wiki/Technological_singularity

Why change?

SWOT

Responses to change

Make a list of positive and negative responses

-+

How do you feel when you have to tell others things

are changing?

How do you feel when you are told things are

changing?

John Kotters 8 steps

1. Establish a sense of urgency

2. Create a coalition

3. Develop a clear vision

4. Share the vision

5. Empower people to clear obstacles

6. Secure short-term wins

7. Consolidate and keep moving

8. Anchor the change

Invite people to participate

Customers who get a chance to complain and are

then satisfied are more loyal than customers who

have never had a problem.

resistance

culture

Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)

Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)

Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)

Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).

The pm as a change agent

Project success depends on change

Stages in a change program: Launching the project

Winning hearts and minds

Skilling the end-users

After go-live

aabbcc

identify audiences and the actions you want

identify the barriers which audiences have and

tell them about the benefits that will result

choose communication channels and controls

that you will use to check understanding

adkar

a d k a r

10steps

Kotters 8 steps

Successful projects have planned for change

Someone is accountable for change

management

http://www.flickr.com/photos/jsome1/477085398/

http://www.flickr.com/photos/m-c/181007636/

http://www.flickr.com/photos/felipearte/44808639/

http://www.flickr.com/photos/noahwesley/120499365/

http://www.flickr.com/photos/hotteaapparel/2196486642/

http://flickr.com/photos/hlthenvt/401556761/sizes/l/

www.dualibra.com

Title page pic care of carf & CC @ Flickr

http://flickr.com/photos/beija-flor/823940255/