Week 11 Chapters 9 & 10
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Transcript of Week 11 Chapters 9 & 10
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Understanding & Managing
Cohesiveness & Conflict
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Agenda
Cohesiveness Ch 9Group Think
Conflict Ch 10Substantive and AffectiveResolution vs. ManagementStrategy
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Determinants of Group Cohesivness
Similar Attitudes Successful Goal Achievement Sense of How to Achieve Goals Progress in Goal Achievement Perceived freedom to Participate Status Consensus Well-Managed Conflict Mutual Reinforcement
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Benefits
Productivity
▪ To the White Board
Satisfaction Enhanced Agreement
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Promoting Cohesivness
Leadership Style Effective Participation
Individual Commitments Group Identification/Symbolic
Convergence
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Goals
“Any job is simple if it is broken into small enough parts.”
- Henry Ford.
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Group Think The Dark Side
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Conditions that Promote Group Think
High Cohesiveness Insulation – Isolation Lack of Tradition to Inhibit
Leadership Bias Lack of procedural norms or rules.
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Type 1 - Overestimation of Group Power or Morality
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Type 2 – Closed Mindedness
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Type 3 – Pressures Toward Uniformity
Mindguards
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Symptoms of Group Think Syndrome
Incomplete survey of alternatives Incomplete survey of objectives Failure to examine the risks of preferred
choices Failure to reappraise initially rejected
alternatives Poor information search Selective bias in processing information
at hand Failure to work out contingency plans
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Consequences
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Diagnostic Dash 2 Team Comp Points
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Diagnostic Dash 2 Team Comp Points
Collect primary data from someone nearby regarding either the conflict or the cohesiveness of their group.
Capturing this interview on video and uploading it will prove very useful. [You have 20 minutes to return with all data]
Take notes on anything you can without taking more than 5 minutes of the respondent’s time.
Create a short 1 to 3 minute video describing your recommendations for managing the conflict or cohesiveness (pick 1) in the group.
Post this video to YouTube and the Facebook Group.
The video registered with the most YouTube views at the beginning of next class period wins the points.
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Conflict
A struggle involving opposing ideas, values, and/or limited resources. - Morton
Deutsch 1973
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Conflict Management
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Stressors (Variables that increase
the intensity of conflict)
Important personal goals
Multiple relatively equivalent options Approach-approach conflict
Solutions have both negative and positive results Approach-avoidance conflict
Many Ideas Exist
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Functional
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Dysfunctional
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Types of Conflict
Substantive = Ideational Affective
Ideas or issues. = Thoughts or concepts. Emotions or relations.
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The Utility of Conflict
Outlet for Hostility (release stressors)
Promote Cohesiveness Focus Attention Increased Productivity (Especially Substantive)
Increase Chance for Genuine Commitment
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Extra credit 2pts
Read an academic article related to leadership an post your thoughts along with the APA citation of that article. Shoot for a short paragraph. The post must be on the Facebook page before the final presentation class period.
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How Not to Manage Conflict
Say obvious but difficult things like: “Communicate more” “Cooperate more” “Its _____’s
fault”
Attack others personally Make weak general statements
Run from conflictHold a filibuster
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Conflict Discussion
Real live conflict!
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A Warning about Compromise
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Questions
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Thank You !