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WebRTC and E9-1-1:Impact on Public Safety Communications

Mark J. Fletcher, ENPChief ArchitectAvaya Public Safety Solutions

FletcherM@Avaya.com908-848-2602 @Fletch911

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EMERGENCY COMMUNICATIONS TODAYWhere we are, and how we got here

The First Call - Haleyville, AL At 2 p.m. on Friday, Feb. 16, 1968, the first 9-1-1 call was placed from the mayor's office in Haleyville, AL

9-1-1 is turning 46 next year!

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The Purpose of 9-1-1• Single number access

– Police– Fire– Medical

• Consistent number access– Eliminating unique agency numbers– Routed based on LOCATION

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The CHALLENGES of 9-1-1PHONE NUMBERS NO LONGER EQUAL THE USER’S LOCATION

USER MOBILITYNOMADIC ACCESS

CIVIC ADDRESS ARE NOW GEOSPATIAL COORDINATES

CELLULAR OFFERS ONLY X and Y COORDINATES, IN A HIGH-RISE BUILDING “Z” IS VERY IMPORTANT

CELLULAR LOCATION VIA GPS PERFORMS POORLY INDOORS, IF AT ALL

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Information Over-load• The Network today-

– Analog based– Little Intelligence– Reached its limits to pass information

• Today’s Devices– Intelligent Endpoints– Multimedia Enabled– Aware of their surroundings

Even though Smart Devices exist, they have no way of communicating, other than voice.

Under

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NG911EMERGENCY COMMUNICATIONS TOMORROWWhere we are headed, and how we are getting there

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NextGen 9-1-1: Are we there?NG9 1 1 will be implemented in successive releases‐ ‐ESInet is an IP enabled networkFull replacement for existing E9 1 1 functions‐ ‐

Introduce additional features Interactive Multi-Modal messagingPolicy based routing using ‐

Device LocationCall typeTarget PSAP statusNetwork statusAutomatic acquisition of supportive

data

NG 9-1-1 PHASE 1

2 3 4 ?

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Additional Data Feeds

Survey Says . . . . How would you prefer to be able to reach 9-1-1?

3,149 surveys were issued2,973 or 94% users responded (could select multiple)

1,431 or 48.1% wanted to use TEXT1,045 or 35.1% wanted to use VIDEO 695 or 23.4% wanted to use SPEECH939 or 31.6% wanted to use VOICE, VIDEO and TEXT

Fletch just made a 9-1-1 callSomeone needs to see if Fletch is alright.

Fletch just made a 9-1-1 call ANDThe ambient temperature near Fletch is 227 degrees!

Someone needs to see if Fletch is ON FIRE.

NG9-1-1 Data Correlation

In addition to people, devices should be able to intelligently summon for assistance based on environmental conditions or additional data. WebRTC will allow that to happen.

Situational Awareness

•Enterprise Location Management (ELM) servers in the DMZ provide information about:

• Users• Devices• Location• Environmental Data• Event Correlation

•This will empower Public Safety with additional information enabling better decisions

• Temperature Sensors• Video feeds • Physiological data

Location URI/URL conveyed in the SIP header

Enterprise Data Feeds

TODAY: IN-BAND VOICE ONLY

FUTURE – MULTI-MODAL

EMERGENCY SERVICE IP NETWORK(ESInet)

Web RTC

Stand Alone or Dual Path

Legislative side of E9-1-1

“If WebRTC is being sold—or can be interpreted as delivering a replacement to traditional telephone service (desktop device), then the 9-1-1 capability must be addressed. “

Martha Buyer, Attorneymartha@marthabuyer.com

www.marthabuyer.com716-652-4413

Current Legislative Landscape 18 States have a reference to MLTS/PBX

Michigan defines a penalty for non-compliance

OSHA maintains you must have a ‘safe workplace’

NENA filed very strong comments on a recent Federal Communications Commission Notice of Inquiry regarding MLTS –

“MLTS Location capabilities are feasible, and [the FCC] should begin a proceeding to establish a timeframe for mandatory implementation.”

Avaya’s Position Next Generation Emergency Services have been clearly defined in both the

US (NENA 08-003) and Europe (NG112-LTD) Enterprise administrators must look to the future when designing emergency services

in their networks Building an architecture that is compliant NOW is the best possible decision from a

technology and investment perspective

Avaya DevConnect Partners that have followed best practices and guidance set forth by Avaya’s strategy and thought leadership in the industry, are are able to provide resilient, life safety solutions that are fully

compliant, and in lockstep, with the Next Generation Emergency Service standards of tomorrow, effectively future proofing the customer’s emergency communications infrastructure investments today.

Mark J. Fletcher, ENPChief Architect

Avaya Public Safety Solutions

Thanks for attending!

RESOURCES For Additional Information

Avaya’s Public Safety Page http://www.avaya/PublicSafetyFletch’s CONNECTED Blog http://Avaya.com/FletcherFletch’s E911 Talk Podcast http://Fletch.TVFletch’s YouTube Channel http://YouTube.com/Fletch911TV

Avaya Podcast Network

http://Avaya.com/APN

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BACKUP SLIDES

These slides contain information that may be useful, but are not contained within the main presentation material

Hosted 911 for FCE Topologies•Flatten Consolidate Extend

•Robust E911 Connectivity

•POPs in Most Major Cities

•Eliminate Local Trunking

•Full Support for UCaaS

•NG9-1-1 ready NOW

•Full compliance in ALL States

•Web Based User Dashboard

•Subnet or L2 Discovery

•On Site Notification by

Call Server / PBX

VPC Network

Soft Phone

Home Office

Remote Office With No Local

Trunks

PSAP

PSAP

PSAP

SIP/PSTN

911 ETCWeb Dashboard