WEBNET Smart hands Service
3
WEBNET NETWORK SMART HANDS & CONNECTIVITY SERVICES Making it easy Global Carrier and international companies they are hosting some of their hardware in a remote data centers in UAE & Saudi Arabia they occasionally need to physically touch their equipment and don’t want to travel every time. We know the value of not needing to drive or fly to your data center to do minor work, and that even with remote tools, deploying a smart set of hands, eyes, feet, or fingers may be necessary. We include basic smart hands with different types of SLA for co-location clients as part of our ongoing services. Our ultimate goal is to help you manage your co-located equipment as easily as possible, without you needing to visit it on a regular basis. Our basic smart hand services help you deal with the minor items needed, and our extended smart hands services give you the option to use our support engineers’ hands and brains to assist with more in-depth projects or troubleshooting.
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Transcript of WEBNET Smart hands Service
WEBNET NETWORK SMART HANDS &
CONNECTIVITY SERVICES
Making it easy
Global Carrier and international companies they are hosting some of their hardware in a remote data
centers in UAE & Saudi Arabia they occasionally need to physically touch their equipment and don’t want
to travel every time.
We know the value of not needing to drive or fly to your data center to do minor work, and that even with
remote tools, deploying a smart set of hands, eyes, feet, or fingers may be necessary.
We include basic smart hands with different types of SLA for co-location clients as part of our ongoing
services.
Our ultimate goal is to help you manage your co-located equipment as easily as possible, without you
needing to visit it on a regular basis. Our basic smart hand services help you deal with the minor items
needed, and our extended smart hands services give you the option to use our support engineers’ hands
and brains to assist with more in-depth projects or troubleshooting.
Level One
Work Done By Technician
1- On Site Troubleshooting and Support.
2- Device Support
Rack and Unrack
Hot Part Replacement
Power Cycling (Reboot)
Tape Handling
3- Shipping and Receiving.
4- Rack, Cabinet, and Cage Management.
Cage Visio drawing
Take inventory of equipment, recording digital pictures and recording/Verifying serial numbers
5- Installation.
Install, replace or remove equipment and interface cards.
Approved Coordination with Third-Party Vendors.
6- Cabling.
Assemble, install and maintain cabling of Cat5E & Cat6 and Fiber Installation, Terminations, and
Testing.
Verify cable integrity on installed media
Add, remove or verify a demarcation
Extend patch cables from the patch panel to equipment
Cross connecting infrastructure using UTP & Fiber
Level Two
Work Done By Network Engineer
1- Connectivity.
Testing and commissioning of provider and carrier circuits
Troubleshooting of connectivity
Vendor management to complete circuit delivery
Hardware configuration
2- Operating system loading.
Service Level Types
WEBNET Smart Hands services are available 24X7X365 and may be purchased on an as needed basis
or pre-packaged as part of your recurring monthly fee.
Type 1: On call 5x8
Emergency service demanding immediate attention during business hours.
Type 2: On call 24x7 Standard working hours
Emergency service demanding immediate attention out of business hours.
Type 3: Scheduled Maintenance available
For More Information:
Amberjem Tower (E1), Zone AL Swan,Plot 4 , office 3611 B
P.O Box : Ajman 5129
Ajman-UAE
Tel : 00971-553206990
Email: info@ webnet-ally.com
Skype : webnet-ally
