[Webinar Slides] The Less Paper Businesses Use, the More Problematic It Becomes

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#AIIMInforma(onIsYourMostImportantAsset–LearntheSkillstoManageIt

TheLessPaperBusinessesUse,theMoreProblema(cItBecomes:ResolvingthePaperParadox

PresentedFebruary25,2016

TheLessPaperBusinessesUse,theMoreProblema(cItBecomes:ResolvingthePaperParadox

Delivered25February,2016

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DaveJonesVicePresident,EuropeanOpera>onsAIIM

GeorgeHarotProductMarke>ngDirector,ECMOpenText

JohannesSchachtProductManager,CaptureOpenText

IntroducingToday’sSpeakers

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DaveJones

VicePresident,EuropeanOpera(ons

AIIM

IntroducingourFeaturedSpeaker

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WhatisaParadox?

“AparadoxisastatementthatexpressesanapparentcontradicAon–thatisactuallytrue.”

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ThePaperParadox?

“Themoreyouremovepaperfrombusinessprocesses,themoreproblemsitcauses.”

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Agenda

§ TheCaseforDigitalTransformaAon§ ThePaperParadoxinacAon§ TamingtheParadox?

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DigitalTransforma(on

§ InformaAonisyourmostimportantasset

§ TransforminghowabusinessworksviatheintegraAonof§ Cloud§ Social§ Mobile§ AnalyAcs

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TransformingtheEnterprise

§ CombinaAonof§ People§ Technology§ Process

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DriversforDigitalTransforma(on

§ Businessatthespeedofpaperisnolongeracceptable

§ 80%–paperisahugeimpedimenttoremoteworking

§ 57%commi(edtodigitaltransformaAon–paperfreeisthestarAngpoint

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BenefitsofDigitalTransforma(on

§ Fastercustomerresponse

§ HigherProducAvity

§ CleaneraudittrailandCompliance

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Agenda


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ThePaperParadox

Time

PaperVolume

Problemscausedbypaper

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TheParadoxIssues

§ Paperisslow

§ Paperisnottheonlyinput

§ ExcepAonsaredifficulttohandle

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Whytheproblems?

Processesneedtobere-thoughtfromthe

groundup

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Onceupona(me….

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Step1

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Sonearyetsofar

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Agenda


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Captureisthekey

§ Captureisnotjustpaperscanning§ DigiAsaAon§ IdenAficaAon§ ExtracAon§ RouAng

§ From§ MulA-channelsources§ Anddevices

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TamingtheParadox

§ Earlycapture

§ intoconsistentworkflow

§ andthenprocess

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TamingtheParadox

Process

ExcepAonHandling

Captureand

RouAng

OutboundandRM

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Conclusions

§ DigitaltransformaAonistopofagendaforbusinesses§ Butposeschallengesifnot

thoughtthroughproperly

§ CaptureholdsthekeytoenablingthedigitaltransformaAonprocess§ Andtamingthepaperparadox

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GeorgeHarot

ProductMarke(ngDirector|ECM

OpenText

IntroducingourSpeaker

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CaptureandAnalysis

TheBigDivide

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TransformingPixelsintoAc(onableInforma(on

Invoice

Claim

Check

ApplicaAon

Scan Capture TargetApplica(on

ContentSuiteProcessSuite

SharePoint

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Convert to searchable PDF/A

Capture to Workflow

Capture to Process

FourStepStrategy

Capture to Archive

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Capture to Workflow

Capture to Process

FourStepStrategy

Capture to Archive

• Convertpapertoelectronicdocuments• Typicallyahighvolume,centralizedsoluAon• Reducespaperfilingandstoragecosts

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Capture to Workflow

Capture to Process

FourStepStrategy

Scan to Archive


• Makedocumentsavailabletosearch• ImprovesinformaAonquality• Easytofindcontent

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Capture to Process

FourStepStrategy

Capture to Archive


Capture to Workflow

• ScandocumentsdirectlyintotheirrelevantbusinessapplicaAonsandworkflows

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DocumentTypes

Email/Fax

MSOfficeFormat

• Emailrepresents90%ofinboundprocessingvolume• Manya(achmentformats

• Limitedcontroloverfileformatsprovidedbycustomers• PDF/AtransformaAonforlong-termpreservaAon

50,000+perday

10,000+perday

Images

Paper • ExternalscanningproviderdigiAsespostalmailandsuppliesPDF/A• Outboundexternalprintisauto-classified

• ImagestypicallyarriveasJPEGemaila(achments• KeydocumentsinestablishingproofoflossandunderwriAngevidence

10,000+perday

50,000+perday

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Informa(onManagementValueChain

Capture Transform Classify Manage AcAon Archive

Claims

EmailüFaxüPaperMailüBackScanü

PDF ECM BPMClaimsPolicySystems

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FourStepStrategy

Capture to Archive


Capture to Workflow

Capture to Process

• FullyautomatedbusinesstransacAons• TypicallydepartmentalsoluAons• Allindustries

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InvoiceProcessing

Challenges§  175,000invoicesperyear§  Labor-intensive,paper-basedinvoiceprocessing§  CumbersomerecordsretenAonprocesses§  Lackofvisibilityintoinvoiceprocess

Benefit§  Fasterinvoiceprocessingandreducedpaperstoragecosts§  Automatedprocessesreduceheadcountrequirements§  Increasedvisibilityandaccountabilityforinvoiceprocess

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QImprove Information Quality Ø Improving information sharingØ Leveraging a common set of business rulesØ Reducing errors

$ Reduce Operating Costs ØAutomating manual tasksØDeploying a single input management platformØReducing paper filing/storage

¸ Accelerate Business Processes Ø Shortening cycle timesØ Reducing exception processingØ Enhancing customer relationships

Compliance Ø Ensuring compliance / auditabilityØ Improving visibility into business processesØ Improving litigation preparedness

§§

Benefits

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Conclusion

§ ThePaperParadox:paper-basedbarriersareincreasingeventhoughpapervolumesaredecreasing.

§ CapturesoluAonsenableinformaAonintegraAonwithapplicaAonsandplagorms.

§ Capturebridgesthegapbetweenunstructuredcontent,andstructuredbusinessprocesses.

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LearnmoreabouthowOpenTextsoluAonscanplayafundamentalroleinempoweringthedigitalenterprisethrough

innovaAon,growth,andopportunity.

www.opentext.com

[email protected]

THANKYOU

http://www.opentext.com

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Takeyourskillstothenextlevelbylearninghowtomap,design,andautomateoperaAonalprocessesusingacombinaAonofstrategies,changemanagement,andtechnologieswithAIIM’sBusinessProcessManagementtrainingcourse.

Visit:AIIM.org/BPMTraining

http://www.aiim.org/Training/Certificate-Courses/Business-Process-Management

http://www.aiim.org/Training/Certificate-Courses/Business-Process-Management

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AIIMbelievesthatinforma(onisyourmostimportantasset–learntheskillstomanageit.

OurmissionistoimproveorganizaAonal

performancebyempoweringacommunityofleaderscommi(edto

informaAon-driveninnovaAon.

Learnmoreatwww.aiim.org

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[Webinar Slides] The Less Paper Businesses Use, the More Problematic It Becomes

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