[Webinar slides] Key Areas Where Information Management is Advancing and Changing - A Look Ahead
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Transcript of [Webinar slides] Key Areas Where Information Management is Advancing and Changing - A Look Ahead
Underwri(enby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
WebinarTitle
PresentedDATE
KeyAreasWhereInforma(onManagementIsAdvancingandChanging–ALookAhead
AnAIIMWebinarPresentedDecember14,2016
Underwri(enby:
JohnMancini
ChiefEvangelist
AIIM
IntroducingToday’sSpeaker
What on earth is going on in content management these days?
Underwri(enby:
People. Process. Technology.
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In the past 35 years, we’ve been through
3 distinct eras.
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People. Process. Technology. How can we
automate content
intensive, complicated,
mission-critical processes?
“Industry” =
Departments at Fortune 500 scale
organizations.
Complex, custom and expensive
implementations.
No standard body of knowledge.
Business buyer.
Solutions are difficult to use
and require lots of training, but who cares because the people who use it
are specialists anyway?
Document Management and Workflow
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People. Process. Technology. ECM believes it’s
an enterprise layer, but often still driven by
departments; silo explosion.
“Industry” begins to spread to mid-sized companies.
Rise – and then decline – of the
“suites.”
Technology buyer.
SharePoint and then EFSS drive
upset price points.
Focus shifts from ECM “specialists”
to knowledge workers.
Usability still not a
top priority.
Enterprise Content Management
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People. Process. Technology. Process owners
can implement their own solutions.
Business
processes must be appified.
Everything begins
with mobile.
Configure, connect and
mobile skills key.
End of perimeter-based security.
Massive legacy
drag.
Usability is everything.
Even individual
users can implement their own solutions.
Blurring of lines between home and the office.
Mobile and Cloud
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There are 3 things that are important to remember
about these eras…
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These eras are coming faster and faster.
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Technologies exist in beta long before large companies put them
into practice.
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Successive eras don’t replace what came before – they are stacked on
top of what came previously.
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What does this mean in terms of how content management is
changing?
7 key things.
Underwri(enby:
#1–We’veawokenfromthedreamofasinglerepository
§ 52%havethreeormoreECM/DM/RMsystems.22%havefiveormore(38%ofthelargest).
§ ThedefiniRonofECMisbecomingblurred,with52%agreeingthatin5years’Rme,ECMsystemswillbeanundifferenRatedpartoftheITinfrastructure.
§ 52%oforganizaRonsareworkingtowardsacompany-wideECMcapability,butonly14%havecompletedit.
Source:AIIMIndustryWatch
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7KeyECMChangesContentManagement2007 ContentManagement2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#2–It’sallabouttheenduser
§ 22%considertheirECMprojecttobesomewhatstalled,and21%haveuseradopRonissues.
§ 52%admitthattheyaresRlldependentontheirnetworkfile-shares.
§ Only22%havemobileaccesstoECM/RMcontent.
Source:AIIMIndustryWatch
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#3–Risingcompliancerisksandchallenges
§ 51%havehaddata-relatedincidentsinthepast12months,including16%sufferingadatabreach.
§ 45%oforganizaRonsagreethatthelackofinformaRongovernanceleavestheirorganizaRonwideopentoliRgaRonanddataprotecRonrisks.
§ Only15%oforganizaRonshaveenterprise-wideIG/RMpolicies.
§ 50%relyonmanualsearchfore-discoveryacrosselectronicandpaperrecords.
Source:AIIMIndustryWatch
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#4–Recogni(onthatthefuturewilldefinitelybecloudy
§ 87%ofindividualsurveyparRcipantsareposiRveaboutmovingECM/DMcontenttothecloud,comparedto42%oftheorganizaRonstheyworkin.
§ 75%feelsecuritybycloudprovidersislikelytobebe(erorthesameastheirownservers.
§ 26%oforganizaRonsareusingsomeformofcloudECMorDM,andaddiRonal27%arelikelytodeploycloudcontentsystemswithinthenext2years.
Source:AIIMIndustryWatch
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#5–AshiTinfocusfromcontent“storage”tocontentinsight
§ 53%oforganizaRonsagreethatauto-classificaRonusingcontentanalyRcsistheonlywaytogetcontentchaosundercontrol.
§ 34%oforganizaRonsareusingcontentanalyRcsforprocessautomaRon,informaRongovernance,contextualsearchorbusinessinsight.Afurther44%haveplansinplace.
§ 17%considercontentanalyRcstobe“essenRal”nowfortheirorganizaRon,growingto59%in5years’Rme.
Source:AIIMIndustryWatch
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#6–“Content”hasbeenbalkanizedanddemocra(zed
§ FundamentalshifinhowwethinkaboutcreaRngandusingcontent:§ ConsumerizaRonofcontentuse§ PugngtheuserbackintoECM§ SupporRngbusinessoutcomes
§ Newwaysofworking:§ Mobilized,sociallyorientedandsemanRc
§ FragmentaRonofcontenttypesandresourcesSource:Gartner,atAIIMELCmeeRng
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
#7–Appshavechangedhowweviewenterprisesolu(ons§ What’sdifferentaboutapps?
§ Therearealotofthem§ Portabilityofmobile–alwayson,alwaysavailable§ Selfservice–noneedtoaskpermissionorassistance§ Usabilityfocus–intuiRve–doonethinganddoitwell§ ConRnuousimprovement–conRnuousupdaRng
automaRcally§ Wewantthethingsweusetobeeverywhere–device
independence
Source:GeorgeParapadakisatAIIMELCmeeRng
Underwri(enby:
7KeyECMChangesECM2007 ECM2017Usersliveinaspecificrepository UsersdemandcontenttransparencyDrivenbyITandspecialists Drivenbyendusersandthebusiness
Point-basedcompliance Complianceandriskseverywhereandmorecomplex
Cloud“someday”–implementaRonbasedpricing
Cloudnow–consumpRonpricing
CollectdataandinformaRon Opera+onalizedataandinformaRonStartswithmassivemigraRonproject StartssmallBigbang,boiltheoceandeployments Appsbuiltonaconsistentcontentstrategy
Underwri(enby:
JohnMancini
ChiefEvangelist
AIIM
Blog:h(p://info.aiim.org/digital-landfill
@jmancini77
ThankYou!
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ASGTechnologies–DeliveringPeaceofMind
ASGTechnologiesbringspeaceofmindtoeveryenterprisewithinformaRonaccess,managementandcontrolwithinlegacyandleading-edgeenvironments.ASGprovides70%ofFortune500companieswithsoluRonsthatsaRsfytheirbusinessneeds.
ASGContentSoluRonsprovideunifiedandflexibleenvironmentsthatintegratewithyourexisRngITenvironmentsandbusinessprocesses,soyoudon’thavetothrowoutdecadesofinvestmenttomakeroom.
FormoreinformaRonabouthowASGTechnologiescanhelpyouadvanceyourcontentiniRaRves,visitwww.asg.com
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#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
TakeyourskillstothenextlevelbylearningbestpracRcesandtechnologiesformanagingcontentacrosstheenterprisewithAIIM’sEnterpriseContentManagementtrainingcourse.
Visit:AIIM.org/ECMTraining
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