Webinar retail aug242011
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Transcript of Webinar retail aug242011
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Welcome to our Retail Webinar!
August 24, 2011
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My Contact Information
Aaron Wengert
P 801-342-4692
F 801-342-4579
75 E. 1700 S.
Provo, UT 84606
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This webinar will be recorded and can be viewed at
www.nspwebinars.com
To listen to the recording by phone 1-712-432-0453 PIN 338496
Not a toll-free call
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Enter your questions, we’ll have the managers answer when we conclude
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July Action Item!
• We’d like to create a gallery of NSP retail shops for others to see and get ideas!
• Please send photos (inside and outside) of your store to me.
• Send them by using www.wetransfer.com
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Nora Weigl
Area Manager
Swainsboro, GA
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Nora Weigl – Swainsboro, GA
• Area Manager
• Married for 28 yrs to wonderfully supportive husband Scott
• Two teenagers, Grant and Lexi, both NSP babies!
• Introduced to NSP 33 yrs ago at the age of 15
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Nora Weigl – Swainsboro, GA
• Hobbies include:
– Reading God’s word daily
– Traveling and fishing or anything to do with the water
– Boot camp and running early in the morning
– Spending time with her family
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Commitment
Believe you can succeed
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“Without promotion, something terrible happens, nothing”
-P.T. Barnum
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Time Management
• What are you doing with your time?
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Chlorophyll Uses Postcard
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Tei Fu Uses Postcard
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Weight Loss Ideas Postcard
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Mega Chel Postcard
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New Member Welcome Postcard
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Multiple QV Sign Up Screen
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Multiple QV Sign Up Screen
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New Member Welcome Postcard
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Address Label
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Responsibility
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Mike Peterson
Area Manager
Spring, TX
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Mike Peterson
• Born in Oregon around natural healing but went the doctor route for awhile until I got smart again
• With my partner, Maggie Saucedo, am an Area manager
• Have been a manager for 14 years, with NSP for about 16 years
• Started due to health problems
• Am a partner in Nature's Solution, a shop in Old Town Spring, a small shopping area north of Houston
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What do you do on a daily basis to give your customers a comfortable and great experience while sharing
NSP?
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It Smells Great!
• Use the Nebulizing Diffuser
• Lavender & Lemon
– Relaxes muscles
– Energizes the mind
• No Patchouli
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Make People Feel IMPORTANT
• Greet Everyone who walks in
– How can I help you?
– Remember their issue/products
– What is their issue?
– What products do they purchase
• Use a Rolodex
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What small and simple things you’ve done to make your retail
store unique (arrangements, interaction with customers, etc.).
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Fixtures Make a Difference
• Same type per classification
• Lots of height
• No clutter
• Posters by merchandise
• Straight lines of bottles
• Look for used!
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Positioning is Important
• Always put new items and bestsellers up front
• Never mix classifications
• Make it pretty when customers walk in
• Make a small consult area
• Reference Material
• Collect Collateral
• Use your porch!
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Lights, Camera, Lots of Action!
Last but definitely not least,
use lots and lots of lights!
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Jennifer Hochell-Pressimone
Regional Manger
Clermont, FL
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Jennifer Hochell-Pressimone
• Certified Natural Health Consultant
• Certified Holistic Aromatherapist
• Owner – Clermont Herb Shoppe & Day Spa
• Owner – JennScents Aromatherapy
• Author
• International Educator
• Mother of 2 dogs and a cat
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Great Customer Experiences
• Greet every customer
• Listen
• Share
• Help them find a solution within your shop
• Refer to references
• Make them feel at home
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What Makes Your Store Unique?
• Use customers name and ask about their family
• Warm, home-like atmosphere
• Arrange shop by body systems with shelf talkers
• Reference book section
• Education station
• Customer appreciation program
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Questions and Answers
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Join us on September 21st for our next Retail webinar
Thanks for joining us!