Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge
-
Upload
saket-bansal -
Category
Technology
-
view
967 -
download
1
description
Transcript of Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge
![Page 1: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/1.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL1
Webinar
Quality Management and Control Tools
Saket BansaliZenBridge Consultancy Private Ltd.
![Page 2: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/2.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL2
Agenda
Affinity Diagram
Process Decision Program Charts
Interrelationship Digraphs
Prioritization Matrices
1
2
3
5
4Tree Diagram
Activity Network Diagrams6
Matrix Diagrams7
![Page 3: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/3.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL3
Quality Management and Control Tools
• Tools Introduced in PMBOK 5• Mentioned as Tool and Techniques of
• Plan Quality• Perform Quality Assurance
• Helps in Analysing Quality Related Trends
• Usages is not Limited to Quality Management
![Page 4: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/4.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL4
Affinity Diagram
• Used to organize and group data depending on data resemblance / similarity
• Data can be collected from ideas raised from brainstorming / group thinking activity
![Page 5: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/5.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL5
Affinity Diagram
Random IdeasAffinity Diagram
Group 2 Group1 Group 3
![Page 6: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/6.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL6
When to Use Affinity Diagram
• Collect Requirement , Used in Group Creative Techniques • Plan Quality , Generate Ideas to decide tools for Quality
Assurance and Control • Quality Assurance, to group the causes of defects under
category so it can be taken care of in one go
![Page 7: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/7.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL7
Process Decision Program Charts
• Understand the Goal in relation to the steps for getting to goal
• As a project manager do you want to check what might go wrong with your project plan which is under development – PDPC is the tool which can help you
• Identify what can go wrong and consequences• It’s a Hierarchical Diagram
.
![Page 8: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/8.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL8
Process Decision Program Charts
Partial PDPC for - My Pizza Service
Pizza Service
Customer Feedback
Shift Rotation
On Time Delivery
Yummy Pizza
Staff Training
External Training
On Job Training
Trained StaffFriendly Staff
Goal / Objective Strategy Next Step / Outcome Countermeasure
![Page 9: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/9.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL9
When to Use PDPC
• When planning Quality for projects where cost of failure is high.
• Analysing the trend in Quality Assurance and Identifying measures
![Page 10: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/10.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL10
Q & A
![Page 11: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/11.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL11
Interrelationship Digraphs
• Analyses tools to identify the cause-and-effect relationships among critical elements.
• Helps in distinguishing drivers and outcomes• Helps in the Identifying root cause
.
![Page 12: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/12.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL12
Interrelationship Digraphs
Problem Statement
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
Idea / Cause
The boxes with maximum number of outgoing arrows are the Key CausesThe boxes with maximum number of incoming arrows are the final effects – critical and need to be addressed
![Page 13: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/13.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL13
When to Use Interrelationship Digraphs
• When we want to explore relationships between ideas / causes
• While doing Cost/ Benefit Analysis in Quality Planning• Identifying impacts of actions in Quality Assurance
![Page 14: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/14.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL14
Tree Diagrams
• Graphical representation of the division of information into increasing levels of details
• Also known as systematic diagram and analytical tree• It helps in taking forward a general information to specify• It ensures that action plan (details / steps) is visibly linked
with the identified goal • This representation makes it easy to understand the
complexity of the project
![Page 15: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/15.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL15
Tree Diagrams
Document sign-ups
Update existing portal
Web based Sign up
Manual Sign up
Recorded
New Portal
Phone in Sign upAutomate Sign
up
![Page 16: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/16.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL16
When to Use Tree Diagrams
• It can be used to analyse any process / idea in detail• For communicating details to others• Quality Planning , Mapping quality goals to actions • Quality Assurance, Executing actions for quality goals• Example of Tree Diagrams
• Work Breakdown Structure• Risk Breakdown Structure• Resource Breakdown Structure• Organization Breakdown Structure
![Page 17: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/17.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL17
Prioritization Matrices
• Systematically comparing choices through the selection, weighing, and application of criteria
• It helps to surface the basic disagreements /issues• Makes the decision making process more transparent ,
objective and collaborative
![Page 18: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/18.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL18
Problem Frequency Importance Feasibility Total Points / Relevance / Weightage
Prioritization Matrices
![Page 19: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/19.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL19
When to Use Prioritization Matrices
• In Quality Planning to identify priority actions to achieve quality objective with minimum cost
• To prioritize actions coming from Group Thinking Activities, Quality Assurance
• Collect Requirement , Multi Criteria Decision Analysis• Usually used with other tools
![Page 20: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/20.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL20
Q & A
![Page 21: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/21.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL21
Activity Network Diagrams
• It displays the interrelation among the tasks / steps which impact the project
• Two forms of activity network diagrams are commonly used – activity on node and activity on arrow
![Page 22: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/22.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL22
Activity Network Diagrams
Task A
StartStart EndEnd
Task B Task C
Task ETask D
![Page 23: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/23.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL23
When to Use Activity Network Diagrams
• It helps in finding out minimum / total completion time of the project
• It can be a help in plotting sequencing of tasks of the project
• Help in charting realistic schedule • Can be used to identify critical tasks that need to keep an
eye on• Helps in Visualizing Activities for Quality Planning and
Assurance
![Page 24: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/24.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL24
Matrix Diagrams
• Show the strength of relationship between factors , cases and objectives
![Page 25: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/25.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL25
L – Shaped Matrix
Customer A Customer B Customer C Customer D
Requirement 1 Yes No No Yes
Requirement 2 No Yes Yes Yes
Requirement 3 Yes No Yes No
Matrix Diagram
![Page 26: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/26.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL26
When to Use Matrix Diagrams
• Quality Planning and Assurance to analyse the relationship of factors , case and objectives
• In Collect Requirement , as part of Group Creative Technique
![Page 27: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/27.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL27
iZenBridge Events
![Page 28: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/28.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL28
Upcoming Events
• Blended learning 2 Days of Classroom + Online• 24-25 August , 2013, Gurgaon , 5000 INR• 14-15 August . 2013 , Noida, 5000 INR
• Pilot Online Program• 50 USD for 60 Days of access.
• Webinar on PMP FAQs , 6 Sep 2013• Exclusive Webinar | PMP Math | Earned Value , 28th Sep
2013
![Page 29: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/29.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL29
Stay Connected
Facebook Page
www.facebook.com/izenbridge
Facebook Page
www.facebook.com/izenbridge
YouTube
www.youtube.com/izenbridge
YouTube
www.youtube.com/izenbridge
LinkedIn Group
PMBOK 5 : PMP Certification Made Easy
LinkedIn Group
PMBOK 5 : PMP Certification Made Easy
![Page 30: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/30.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL30
Q & A
![Page 31: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/31.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL31
Trainer
Saket Bansal
iZenBridge Consultancy Pvt. Limited
![Page 32: Webinar on Quality Management and Control Tools | PMP | PMBOK 5 | iZenbridge](https://reader036.fdocuments.us/reader036/viewer/2022062617/54c5693d4a7959f41b8b459e/html5/thumbnails/32.jpg)
© 2012 iZenBridge | http://www.izenbridge.com/ | CONFIDENTIAL32
Thank You for Joining Us
Hope you found the webinar presentation interesting.
See you soon with yet another interesting and interactive webinar session.