WebGIS for Public Communication on Railway Maintenance · WebGIS for Public Communication on...
Transcript of WebGIS for Public Communication on Railway Maintenance · WebGIS for Public Communication on...
WebGIS for Public Communication on Railway Maintenance
Albert van Kempen, Sweco
Genevieve Mazairac, ProRail
ProRail is a government organisation that takes care of
extensions and maintenance of the Dutch railway network
infrastructure.
Objective..
Before starting maintenance activities, ProRail informs the residents about
potential nuisances.
7_Slijptrein.mp4
Communication until recently..
• Yearly up to 800.000 paper letters had to be sent to residents that live
within 300 meters of the planned maintenance work
• Difficult to inform the residents at the last minute when planning has been
changed
• High costs and “static” information
Last year..
• A pilot throughout the province of Utrecht to inform residents via mail
alerts and a WebGIS
• Target group of 23.000 households
• Pilot in cooperation with contractors that work for ProRail
The pilot..
• Residents were informed about the pilot via mail, social media and local
newspapers
• About 2.100 residents signed up to receive mail alerts
• The mail alert contains a hyperlink to the WebGIS based on GeoWeb and
ArcGIS for Server
Set up..
Contractors Communication dep. Residents
Why GeoWeb?
++ It is a standard product within the ProRail
organisation
++ Use of Workflows -> more flexibility
++ One site -> more specific viewers for different
workprocesses
++ WebGIS keeps running when ESRI API changes
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Step 1 Contractor:
- Enters information on maintenance activities,
periods, closed railway crossings, supply
routes, project information, etc.
- Updates the information in case of changes
1
2
Step 2 ProRail’s Communication department:
- Checks information entered by contractors
- Adds general information and pictures & videos
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2
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Step 3 Residents:
- Receive mail alerts
ExampleGeachte heer, mevrouw,
Let op, er zijn binnenkort werkzaamheden aan het spoor bij u in de
buurt.
Onder deze link treft u hier meer informatie over aan.
Heeft u vragen? Neem contact op met het team Publiekscontacten via
0800-776 72 45 (gratis) of www.prorail.nl/contact.
Met vriendelijke groeten,
Wieneke Buurman,
Directeur Communicatie ProRail
Voor afmelden van deze service: klik hier.
Conclusions..
• The pilot was successful and the project will be extended for the whole
country:
• Cost-effective
• Central database
• Information is up to date
• Suitable for all devices: smartphone, tablet and PC (HTML5)
• Information is visual to user: map, videos and pictures
• Good overview of all maintenance activities
Next steps..
• More focus on the WebGIS on the smartphone (95% of mail alerts is read
on smartphone!)
• Improvement of tooling in GeoWeb for contractors to enter and update
information
• Integration with the CRM
• Variable distances for different activities
• Etc.
WebGIS for public communication on railway maintenance:
https://www.prorail.nl/omwonenden/kaart-spoorwerkzaamheden-regio-utrecht
More information:
http://geoweb.software/