Webex 2-involving-staff
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Transcript of Webex 2-involving-staff
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WEBEX 2:
INVOLVING STAFF
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Agenda
• About members and roles• Adding, removing and updating members
o Giving responders a human face• Creating and removing alerts
o Based on a search• Who could you involve?• How else could you involve people?
o Online and offline
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Why this matters
• Involving people in feedback is the key to change
• Patient Opinion’s service can help you do thiso Easily and safelyo For many people, with little efforto In ways you control
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Members and roles
Admins
Responders
Subscribers
Can add and remove members
Can post responses
Can receive alerts, read, report
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Adding members
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Updating or removing a member
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Who could you involve?
• Directors and non-execs• Members, governors• Service directors• Complaints, PALS, comms, patient experience• Patient/carer groups• Patient LINk/HealthWatch• Volunteers
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Creating an alert
1. Start with a search2. Save as an alert3. Save for others too if you want
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Start with a search
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Save as an alert
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How can stories make a difference?
• People need to be involvedo Don’t keep patient stories at the edgeso Do allow them to flow through the organisation
• Stories are for tellingo Don’t see feedback as items to be processedo Do see feedback as stories to be shared
• It’s not how many stories you haveo It’s how you use them
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How else could you involve people?
• Print out and pin up stories o and your responses
• Staff and patient newsletters• Widget on staff intranet or public website• Department meetings• Our scheduled reporting
o To boards, non execs etc
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Make patient stories an everyday part of your culture
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More help and information
• Patient Opiniono https://www.patientopinion.org.uk/info/subscriber-help o Or call or email us
• Slideshareo http://www.slideshare.net/patientopinion
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What’s your story?