Webasto Service 360...Status of incoming quality assurance and TS 16949 (OE customers) / ISO 9001...

Webasto Service 360°The best approach to an optimal solution is all-round.

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A new approach to Service.

Webasto is present with over 50 locations around the world.

Our roof and convertible roof as well as heating, cooling and

ventilation systems are in use in just about every country on

all continents. As diverse as these countries and our global

customers may be, they all expect the same high quality

standards of us. As a company that has been developing,

producing and selling products for the automotive industry

for over 75 years, we are well aware of the decisive role that

service plays in all that we do. A service that provides value

to the customer, in addition to the pure product advantages.

A service that unites all the competencies of a company and

is available for each and every individual solution.

At Webasto, we call it Service 360°.

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One partner – many benefits

Our sales force offers you personalized access to the

entire range of Webasto services – without detours or

diversions.

Webasto Service 360°: Without detours to the best solution.

Service 360° must be professionally capable and

yet straightforward. Our sales organization functions

as the central link between your needs and the experts in

the various specialist departments, giving you access to

the full scope of Webasto service offers.

Sales

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Engineering & Technical Services

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3

5

6

LogisticsTraining

Marketing

PriorityService

Testing &Validation

2Testing & Validation

Highest standards of quality

due to in-house testing and

on-site validation and

commissioning.

Logistics

Superlative availability of

products and spare parts,

with short delivery times.

Engineering &

Technical Services

Optimum accessibility &

fast support in the pre- and

after-sales area.

Training

Highest level of on-site technical

expertise with needs-based

training.

Priority Service

The climate insurance for sensitive

cargo in case of a failure of the

transport refrigeration system.

Marketing

Access to highly qualified

marketing services for image-

building and sales solutions.


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On-site for you: worldwide technical services.

Development and design of applications, products and

systems components Support with installation and commissioning Performance tests of every single installation based on

standardized protocols Professional documentation and CAD data for systems

and componentsCentral technical support for global after-sales servicesWorldwide warranty and hotline supportWorldwide availability of technical documentation and

knowhow via the online portalGlobal, authorized Webasto dealer network

Webasto Engineering & Technical Services

Fast support and optimum accessibility in pre-and after-sales.

In addition to outstanding standard products, manufacturers

require service that provides them with high-quality, individual

systems solutions and ensures that all applications function

flawlessly. Webasto is capable of providing this service:

with the central technical services team. Our engineers have

the training and expertise to advise customers on even the most

complex of systems and applications – in over 50 countries

worldwide. Whether this involves customer-specific product

development or support during and after the installation.

Webasto engineers are available either directly on-site or via

remote, to ensure smoothly running systems.

Webasto service advantage no. 1

The same professional support in pre-sales for

customer-specific applications as in after-sales

with fast support and optimum availability.


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Scope of the range of tests provided for you.

Performance tests for heating and air-conditioningSystem analysesEndurance runs of heaters and componentsEnvironmental tests such as shaker, climate and

temperature tests, salt-spray-fog, and many othersAcoustics testsTest services for and on-site at customers

• Fuel expertise ensures optimal solutions for global

market requirements


Highest quality assurance due to in-house testing across

the entire process from product design all the way to

installation and after-sales services.

Webasto Testing & Validation

Highest quality standards due to in-house testing.

Given our position of world market and innovation leadership,

our customers expect our products and solutions to conform

to a consistent high-quality standard. That is why we consider

testing to be one of our key corporate areas. Every product is

tested according to the highest standards in the automotive

industry in our in-house test centers. We develop and lease

out test benches for heaters and air-conditioners and use our

own test vehicles from a wide variety of markets in order to

guarantee a superior quality standard.


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At your place of business in just a few steps.

Electronic order management and individual customer serviceCentral inventory management with high-level Webasto

product availability (95%) Customs clearance serviceReturn shipment management servicesStatus of incoming quality assurance and TS 16949

(OE customers) / ISO 9001 (aftermarket customers) certification


Optimum availability of products and spare parts.

Webasto Logistics

Short delivery times and best availability of products and spare parts.

The best product is not much use if it isn’t available where

it is needed at the right time. That is why we have taken the

improvement of our logistics services even further. Thus, we

are capable of offering our customers ever shorter delivery

lead times and availability of over 98% in the original

equipment (OE) business and 95% in the aftermarket.

With short cycle times, later last-order times and a new

packaging concept combined with an efficient transportation

system, we ensure that our products arrive even more

quickly at your plant or place of business.


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Webasto Training

Highest level of on-site technical expertise with user-specific training.

In addition to the product itself, the on-site service is always a

crucial factor of product quality. For that reason, Webasto offers

customers and partners a large portfolio of diverse training

courses which serve to build and maintain the on-site employees’

technical and commercial expertise. To do this, a wide variety of

training methods are available for every possible requirement

– from classroom and online training to interactive workshops

or customized customer training programs. All education and

training options have one thing in common: They are always

specifically tailored to the needs of the participants and thus

provide the appropriate solution for every conceivable purpose.

Efficient training for you and your employees.

Product training sessions for heaters, air-conditioning

systems and roofsRegular updates with new features Numerous modules to allow for structuring the training

programs individuallyImportant guidelines for secure applicationsComplete online documentation available via our dealer potalModular concept “train the trainer” for product training,

service and repair training, developmental training,

installation training and product-sales training sessions


Selected training sessions and programs support

the establishment and maintenance of on-site

technical expertise.


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Success across all communication channels.

Ads and mailing templates for customer activation

and retentionSales promotion activities and toolsProduct-specific selling point documentationProfessional trade fair and event presentations

as well as sponsorship activitiesHigh-quality POS material for attention-getting

showroom decorationMarket research, trend analysis and marketing strategiesCommunications-related competitive analysesGuarantee of consistent branding and name-recognition

worldwide


Professional consultancy and support at building

the brand and increase sales through access to

our marketing services.

Webasto Marketing

Access to highly qualified marketing services to increase brand awareness and sales.

To ensure sales success, dealers not only need the best possible

products. In a competitive market, they also need marketing

activities that allow them to differentiate themselves from their

competitors. Webasto supports its dealers and distributors

with the planning and implementation of effective marketing

measures. We offer highly qualified marketing services with

a large number of target group-specific marketing tools and

materials for all media and communications channels. What’s

more, we use central image activities to reinforce the brand and

thus generate spillover effects that have a positive impact on

the trade.


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Help when you need it.

24 / 7 emergency hotlineExpert service in your native languageEurope-wide service network with over

500 qualified Webasto dealersExpert advice and preliminary informationSimple, straightforward processing and low,

transparent costs


The 24 / 7 emergency hotline and over 500 qualified

Webasto dealers are ready for you all over Europe,

so your cargo gets to its destination safely.

Webasto Priority Service

Your climate insurance for sensitive cargo.

It could well happen that your climate-control system breaks

down. But something that must not happen under any

circumstances is that sensitive cargo such as pharmaceuticals or

food suffer damage. That is what Webasto Priority Service is for.

It guarantees fast, professional help in case of a failure of the

transport refrigeration system. The competent employees of the

24 / 7 emergency hotline immediately organize an appointment

with the nearest Webasto dealer for you. This way you get

your valuable merchandise back on the road without great delay

and to its destination intact.


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You benefit from the numerous advantages:Service 360° at a glance.

The Webasto Service 360° opens up an entirely new perspective of service. Webasto’s comprehensive

knowhow and the expert knowledge of all specialist departments is available to you via our global

and international sales team. You have access to the complete range of services at all times via a personal

contact person.

2. Webasto Testing & ValidationHighest quality assurance due to in-house testing across

the entire process from product design all the way to

installation and after-sales services.

4. Webasto Training Selected training sessions and programs support the

establishment and maintenance of on-site technical expertise.

5. Webasto Marketing Professional consultancy and support at building the brand

and increase sales through access to our marketing services.

6. Webasto Priority Service The 24 / 7 emergency hotline and over 500 qualified

Webasto dealers are ready for you all over Europe,

so your cargo gets to its destination safely.

3. Webasto Logistics Optimum availability of products and spare parts:

over 98% in the original equipment business and 95%

in the aftermarket.

1. Webasto Engineering & Technical Services The same professional support in pre-sales for customer-specific

applications as in after-sales with fast support and optimum

availability.


Webasto Thermo & Comfort SE P.O. Box 1410 82199 Gilching Germany webasto.com

For more than 75 years, the Webasto group has continued to set new technological standards –

in both the original equipment sector and the aftermarket. As one of the 100 biggest suppliers in

the automotive industry worldwide, we develop and produce roof, convertible as well as heating,

cooling and ventilation systems. Our products help provide a better atmosphere on the road,

more comfort and security, as well as increased efficiency for cars, commercial and special vehicles,

motor homes and boats. An outstanding network of production facilities and dealers guarantees

high-quality products, installation standards and services worldwide.

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6 Gilching Headquarters Webasto Locations

254_M__BRO_Service_ENG.indd 20 29.01.2016 11:51:11

Webasto Service 360...Status of incoming quality assurance and TS 16949 (OE customers) / ISO 9001...

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