CAYSH

Chief Executive Recruitment

Candidate Information Pack

January 2016

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Contents

About CAYSH 3

Video Clips from the Chair and Chief Executive 3

The Current Trustee Board 4

The Role 8

The Person 10

Terms of Appointment 15

How to Apply 16

Indicative Timetable 17

Further Information 17

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About CAYSH

CAYSH is a South London charity delivering accommodation, advice and support services for young people facing homelessness. Established in 1981, CAYSH provides a safe home for more than 220 young people each night who would otherwise be homeless. The charity also provides advice to around 2,000 others facing homelessness and other issues.

CAYSH is both a charity (‘CAYSH’) and a social enterprise (‘CAYSH Enterprise CIC’). Jointly, CAYSH has over 100 staff and volunteers operating primarily from the head office in Croydon, and income in excess of £5.5m (2014-15) – up from £2.2m in 2010. CAYSH’s services are primarily in Croydon and Sutton, with others operating out of Woolwich covering Royal Greenwich, Bromley and Lewisham. Services have been rapidly expanding over the last few years, with recent new contracts being won with the London Borough of Sutton and the London Borough of Croydon, Department for Adult Social Services, Health and Housing.

An organisation chart can be found at the end of this pack.

The charity provides safe and secure accommodation and support for young people facing homelessness. It supports young people to develop their independent living skills after they have been left without a home prematurely, and helps them access training, employment and counselling. It also works to prevent youth homelessness. A link to a table of the charity’s services is available at the end of this pack.

In 2014 CAYSH launched its social enterprise business: CAYSH Enterprise CIC (Community Interest Company). In 2014/15 CAYSH Enterprise turned over £1.2m, primarily through supply of Concierge services to support providers similar to its sister charity. Both parts of the organisation share centralised costs (HR, IT etc.) and profits from CAYSH Enterprise are used by the charity to further its aims.

CAYSH is currently seeking a new Chief Executive to help the organisation develop further in the coming years. You will lead and manage the organisation in its drive to expand and win new contracts, whilst ensuring that current contracts are maintained and delivered effectively. You will also be dealing with the challenges faced by all charities in a time of austerity and further cuts to funding for the third-sector and local government.

This is an exciting opportunity to join a vibrant charity during and important period of its evolution. CAYSH provides a valuable service to young people in need and we are looking forward to hiring a passionate and driven individual to take the organisation further forward.

Click here to see a video clip from Bob Cook, Chair of Trustees, talking further about the role.

Click here to see a video clip from Kathryn Uche, our current Chief Executive .

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The Current Trustee Board

Bob Cook - Chair of TrusteesBob trained as a social worker and brings to CAYSH his almost 40 years experience in safeguarding, child protection and adult mental health. Bob has held senior management positions in local authority children’s services departments and in the voluntary sector. For the last seven years, Bob has run his own highly respected safeguarding consultancy, specialising in serious case reviews and safeguarding audit. Bob is management qualified, has an honours degree in sociology, masters degree and certificate of qualification in social work, is accredited by the Tavistock Consultancy as a serious case reviewer and is a member of the British Association of Social Workers.

Fiona Claridge - Board member

Fiona brings to CAYSH a wide range of experience in communications, stakeholder engagement and grant funding. Fiona currently manages stakeholder communications for the London Ambulance Service, working with a range of stakeholders across London, including the London Assembly and MP’s. Fiona previously spent over nine years in a range of roles at the Big Lottery Fund. During this time she worked with numerous voluntary organisations and other funders, including working on programmes providing funding to organisations working with young people. Prior to joining the Big Lottery Fund, Fiona worked as a legal advisor in Belize, drafting recommendations for amendments to the Domestic Violence Act. Fiona has a BA (Hons) in Law and Sociology.

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Angela Clarke - Board memberAngela brings a wealth of experience and understanding to her role as Trustee of CAYSH. Having managed hostels and staff teams in housing, her managerial understanding is a real asset to us. Her career spans many years working with vulnerable young people across the UK. Angela’s insightful and comprehensive approach to framing policies that govern our HR, the quality of our services, the ensuring of our safeguarding approach and delivering a stable and reliable organisation are grounded in her experiences working in housing, youth offending and governance. Angela currently works with the Probation Service.

Ian Dawson - Board member

Ian is a professionally qualified Independent Financial Adviser (IFA) and manager with long experience in both advising individual and SME corporate clients on their financial affairs including pensions and investments, as well as Pension Fund Trustees on their duties and obligations.

Having worked for nationally known Banks, Financial Advisers and Consultants for over 40 years and managed both large teams and budgets for most of this time, he is naturally a member of our Finance Committee as well as a main Board member.

Ian was born and educated in Croydon and now retired, lives in the neighbouring Borough of Bromley where he is also the current Chair of Trustees for Bromley Citizens Advice.

Hannah Northern - Board memberHannah is an experienced communications strategist who has advised a number of charities, as well as companies, trade organisations, and high-net-worth individuals. Hannah currently works in corporate affairs at Bupa, where she manages the company’s financial communications including results announcements and mergers and acquisitions. Prior to this, she worked for a reputation management consultancy and also spent time at global management consultancy, Bain & Company, advising on internal communications

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and change management.  Before entering the world of communications, Hannah worked to raise cultural awareness among young people in Hiroshima, Japan. She graduated from University College London with a first class honours degree in History.

Leonie Rose - SecretaryLeonie brings strong financial management and accounting skills to the Board. Presently with the London Probation Service, her career spans private, public and voluntary sector roles. As a clear-headed pragmatist, she is able to apply her professional training and experience to the “what works” approach required to innovate and improve services for vulnerable young people. Holding a BA in Business Studies and a Diploma in Strategic Leadership and Management from London South Bank University, Leonie has put her professional development to the test within the NHS and Media, Energy, Telecoms and Construction sectors before her current role.

Bob Sleight –TreasurerTrained in accountancy, Bob joined BP in 1970, initially working as a Research Chemist in the Petrochemicals business. For most of the last ten years before retirement, Bob was responsible for the commercial aspects of process technology licensing at BP and wider aspects of managing intellectual property. After retiring in October 2000, Bob joined the Management Committee at CAYSH and was Chair of the Board between 2004 and 2012.

Mick Williams - Board memberMick brings a wealth of skills and experience to the CAYSH board in the related fields of corporate services, HR and governance.  His career to date includes long service with the Royal Air Force, 'big four' management consulting and time as an Interim during which he served on the HR board in the Home Office.  He has a Masters in Law & Employment Relations, is a Fellow of the Chartered Institute of Personnel and Administration, and a member of the Institute of Chartered Secretaries and Administrators.  Currently he works as a management consultant for a large professional services firm and his clients include public, private and third sector organisations.  After many years living in various parts of the UK and

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overseas during his military career, Mick has finally settled in Epsom and is delighted to be able to support CAYSH in its work.

Alexandra Warren – Board member

Alexandra Warren is a partner in a City offshore law firm and specialises in corporate and finance law. She has been a lawyer since 1998 and has spent time in Jersey, as well as London. Given Alexandra’s experience of working in this sector and with FTSE 100 companies and investment banks as her clients, she sits on our Finance Committee as well as being a main Board member.

Alexandra’s interest in CAYSH stems from the positive influence of her step-father whilst growing up, who had founded and ran a charity in Birmingham that also looks after the interests of homeless young people. She was delighted to be introduced to CAYSH and to be given the opportunity to support us going forwards.

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Role Profile

Title of role:

Chief Executive

Purpose of role:

Contribute to the continued growth and success of CAYSH as an organisation

Ensure that all aspects of the business are managed thoroughly and effectively

Key Priorities:

Immediate (first twelve months): o Assess the overall status of the organisation, ensuring that the

business is stable and on courseo Ensure the organisation is ‘fit for purpose’, with the right people

with the right skills in the right roleso Complete the development of a performance management

framework, and ensure it is implemented effectivelyo Swiftly decide whether to secure Registered Provider Status for

the Charityo Establish, build and maintain relationships with key

commissioners and stakeholders, and prepare for any upcoming contract re-negotiations, so as to retain all existing contracts

o Explore and identify possible new opportunities for contractso Establish clarity with regard to wider risks/threats/opportunities

within the external environment that CAYSH operateso Strengthen and further develop the relationship between the

Charity and its CIC, providing assistance and input to the latter’s continued growth, ensuring an achievable business plan, and agreeing a dividend target

o Ensure that we are financially sustainable as a charityo Develop and implement a strategy to build up the Charity’s

reserves to a strong and sustainable level

Medium term priorities (12-24 months): o Plan a programme of careful ‘managed’ growth, developing new

business/contacts within existing contract localities, other parts of South London and looking outwards across Southeast England

o Explore the potential for sources of grant and other types of funding

o Maintain a clear focus on potential and emerging risk/threats to the business and develop strategies for addressing such

The next few years will be very grim re austerity and budget cuts; as a charity working with single homeless of the kind we

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do, there is a real concern that funding for this kind of work could dry up (such funding coming in the main from housing departments, who are increasingly prioritising families)

o Address the extent to which CAYSH should become more of a campaigning organisation; a voice that speaks out for young single homeless

o Ensure the successful migration of our rent software packageo Scope out new enterprise opportunities for our CICo Look for income generation opportunities though events and

rental of surplus space at our head officeo Build our capacity for generating social fundingo Seek/maintain appropriate ‘quality mark’ attainments

Longer term priorities (beyond 24 months) o Explore potential strategies for further development of the CICo Explore the extent to which we use the CIC dividend to add

value to our services, rather than simply subsidising our ability to deliver them

o Forging and developing strategic partnerships with other agencies; developing partnerships where there is a strong rationale for such

o Whilst there is currently no specific plan, desire, intention or initiative, always being open to the possibility of identifying potential merger partners where the rationale for such is strong and our capacity to substantially enhance our delivery to beneficiaries will be improved

Role reports to:

Chair of Trustees and the Board

Responsible for:

Director of Operations Director of Enterprise (CIC) Finance Manager Part-time Finance Director HR Manager Communications & Business Development Manager Executive Assistant to the Senior Management Team

Other Key relationships:

Internalo The Chair and Trustee Boardo Other managers within the organisation

Externalo Commissioners and commissioning bodieso Greater London Authority

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o Key figures in local service providers, local authorities and local businesses

o High net worth donors

Performance in role will be judged by:

Objectively :o Growth and sustainability of the charity, linked to winning new

business and sustaining existing contractso Maintenance and growth of reserves, alongside the regularity of

dividends from the CICo Growing the diversity of income

Subjectively o Feedback on quality of relationships with CAYSH’s

commissioning authorities and partner agencieso Feedback from client groups on the services CAYSH provideso Relationships with and feedback from staff, the senior

management team and the Board

Person Profile

Part One:

These are the requirements, against which we will assess your written application, so please be sure to address each of them when putting your application together, and ideally providing examples of how you meet them.

Essential:

A demonstrable and proven track record of:

1. Successful, inclusive and inspirational leadership and management of a staff group of 20 plus people, whether directly managing that number of people or acting through line management

2. A clear capacity to articulate and communicate a compelling sense of ambition, vision and aspiration at every level of the organisation, and that builds confidence amongst staff and commissioners

3. Financial literacy, strong on financial control and successful management of £1m plus budgets

4. Commitment to rigorous performance management by objectives, and holding people to account for such

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5. Innovation, strategic and lateral thinking, readily able to adapt to handle ambiguity, address problems and find the most effective solution

6. An ability to delegate and see the “big picture”, not getting embroiled in any one part of management, but also never losing sight of the fundamentals, especially re finance and performance; keeps a finger on the pulse of the organisation

7. A keen, inclusive and natural relationship builder; able to work co-operatively with a range of partners and agencies to deliver services

8. Resilience and a capacity to respond calmly to, and deal effectively with crises, rapid shifts in the external perspective, ‘events’ and the unanticipated

9. Being a driver, energetic, entrepreneurial and commercially hard-headed with good business nous, always ready to swiftly seize and exploit potential opportunities

Desirable, but not strictly essential:

10.Experience of working within the public or third-sector, preferably in a high-level, managerial role, or failing that, a USP that compensates and makes you a strong and viable candidate

11.Experience of ‘change’ and the inevitable growth pains experienced by a growing organisation operating in a highly dynamic and challenging operating environment – and how these can be addressed/mitigated

12.Knowledge and awareness of both our sector and the kind of market within which we operate, including experience of diversifying revenue streams, social finance and working with consortia and partnerships

Part Two:

If invited to interview, the criteria outlined in Part One (above) will be tested further, along with the core skills and personal attributes listed as follows.

Style, skills, attitudes, behaviours:

To survive and thrive within, as well as deliver for the organisation, you …

Have empathy, patience and a passion for working with CAYSH’s client group – disadvantaged young people with troubled, if not chaotic lives; you see them as a potential asset to society rather than a problem, who just need to be equipped and guided to survive, thrive and

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contribute positively, and whose voice needs to be heard and embedded in all that CAYSH strives to achieve

Must, on the other hand, be hard headed, because compassion is not enough; there are lots of people out there who don’t like young people, and believe families and babies are more important; the fact that young people are our future, for whatever the reason, seems to pass them by

Are diplomatic, able to negotiate and communicate consummately with commissioners, service providers and the public

Have an infectious enthusiasm that wins people over to your side Have strong emotional intelligence (EQ), are naturally open and

honest, and easily build trust, respect and a sense of integrity with service users, staff, colleagues, stakeholders and board members

Are a community builder, respectful of the roots of CAYSH within the South London community, but keen to spread and evolve that operating model elsewhere

Are ruthlessly outcome-focused, driven by high performance and the highest of standards– from yourself and from all who work with and for you; for all your approachability, you are no soft touch

Are financially savvy, hard-nosed and very commercial when it comes to sustainability, growing the business, and what is in the best interest of CAYSH and more importantly, those whom we serve

Are a person who has faced adversity (personally or professionally, in leadership, financially or in the delivery of services) and has come out on top wiser and more astute

Unusually, do both vision/strategy and detail – and you do them very well indeed; you miss nothing and you inspire easily

Are naturally skilled and comfortable managing upwards and harnessing the skills and talents of the Board to best effect

Are a reputation builder, outgoing and comfortable networking at a high level, and focused on maintaining an organisation’s strong corporate reputation

Are one of those people who ‘just is’ able to pinpoint those who need to be sat around a table re a project or a strategy, and persuade them to attend

Part Three – Chemistry and “Fit”

We posed a series of questions on your behalf to Bob Cook, Chair of Trustees

‘What are you like to work with?’

Likes people who are open and honest about issues Likes people who present him with clear and succinct information Instinct is to be open with colleagues, and likes them to be open too

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Looking for someone who will create a strong and resilient working environment, with the energy and ambition to drive the organisation and our people forward in a positive and confident manner

‘And what works less well with you?’

Not so patient with people who tend to ‘waffle’ and/or overload him with information

Not so patient with people who don’t take him or the responsibilities of the Chair/Governance role seriously, or who are not straightforward with him

Not so patient with folk who are reactive rather than proactive

‘If potential candidates meet all the criteria above, then they will likely have many attractive options for their career. So why would they want to work for CAYSH?’

Any one or a combination of the following:

You would be running your own organisation and shaping it based on your vision; for the most part, the buck would stop with you

You are driven by a passion for ending the travesty that is youth homelessness

You would be leading an organisation that is really making a difference to vulnerable young people, their safety and their life chances

Successfully running an organisation like CAYSH will be a fantastic addition to your CV, and will be a stepping stone to an even larger role, whether in the charity sector or elsewhere

Whilst you might be able to get more money as a Charity Director or Corporate Manager, you won’t be running your own business and making the decisions that really matter; here, the buck will really stop with you

CAYSH focuses exclusively on young people aged 16-21. This commitment sets us apart in the eyes of commissioners, staff and young people themselves

CAYSH enjoys strong relationships with most of its commissioners, especially in Croydon, and holds all contracts available to it in the Borough; along with the CAYSH Enterprise CIC, this combination makes the organisation a strong provider of services to young people

CAYSH is one of a number of key regional players in tacking youth homelessness; and though rooted (and proud of those roots) in a locality, it could be a national player if you have the drive to make it so

You find the prospect of a role in which you will be a key player locally and meet young people on a daily basis, and at the same time be a player on the regional and national scene to be intoxicating in terms of

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who you meet, whom you can influence – the young people’s lives whom you can and will help turn around

Our CIC is one of the few, really successful social enterprises in the country and has attracted a lot of attention from Social Enterprise thinkers and other organisations re doing business differently; you see the inherent potential/magic of our CIC, and have ideas/business insight on how it could be better and more innovatively harnessed as an engine of growth as it evolves to take on a changing landscape

Our readiness, with the full support of the Board, for you to grow and build the organisation and the services that we offer beyond our South London roots

‘And what might they be doing now / where might they be?’

Possibly a Director/Assistant Director or similar management role in a medium-sized/large 3rd Sector organisation, social enterprise or charity

Possibly working in a senior role with one of our commissioners or similar

Possibly in a corporate role, working to win business or generate money and contracts

Possibly in a leadership role within a social enterprise/ an acknowledged and self-professed expert on social finance

Possibly possessing a mix of cross-sector experience and looking to work specifically with young people

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Terms of Appointment

Contract

This appointment is based on a permanent contract.

Remuneration

This post attracts a salary of up to £70,000

Location

This post is mainly based at our offices in Croydon, South London but there will be a requirement for some travel, mainly in the Southeast

Pension

This post is pensionable, with CAYSH currently paying up to 5%

Annual Leave Entitlement

You are entitled to 25 days leave per annum, in addition to Bank Holidays

Period of Notice

This post is subject to 6 months’ notice on either side to end the contract of employment.

Probation

You will be subject to a 6 month probation period.

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How to Apply

This guidance contains important information to help with your application.

General Conditions

We recognise and welcome our responsibility to remove any barriers in our Recruitment and Selection process for disabled people. We have tried to do this, but if you have a disability and identify any barriers in the job description please tell us of these in your application. We are committed to making reasonable adjustments to the role wherever possible and it would help us to know your needs in order to do this.

To apply for this role, we would like you to provide the following:

A motivation statement (ideally no more than 2 sides of A4), which explains why you are applying for this role and the contribution, style, skills and experience you will bring to it.

A supporting statement, providing evidence/examples of how you match the nine key requirements of the role (and the three desirable but not essential) as outlined in Part One of the ‘Person Profile’.

A comprehensive, up to date and current CV.

Contact details of two referees so that we are able to take up your references if you are shortlisted for final panel interview (referees will not be contacted without your permission).

A completed Equal Opportunities monitoring form (see below). We are keen to ensure that our roles are accessible to all members of the community and use this data to monitor our progress in doing this.

The equal opportunities and monitoring form can be found at the end of this pack. This is a word document that you need to complete and return to us by email.

Please ensure you return the above documents by the closing date, 22 February 2016, to caysh1047@davidsonpartners.com

Following long listing, you will be contacted directly with an update on the status of your application.

On the following pages, there is an indicative timetable for this appointment.

Please ensure that you let us know in your covering letter if there are any specific dates that present you with a problem.

Please note this role will be subject to a disclosure check.

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Indicative Timetable

Closing date: 22 Feb

Longlisting: Sunday 28 Feb

Preliminary interviews: 02, 04, 07 and 09 Mar

Shortlisting: 24 Mar

Informal Meetings: To be confirmed

Assessment and Partnership Interview Panel& Final Panel Interview: To be confirmed

Confidential Discussion

If you would like to have an informal/confidential discussion about this role, please contact our advisors: Leon Ward on 07871 044649, Jack Williams on 07885 670504, or Hamish Davidson on 07932 698807, or email them at:

leon.ward@davidsonpartners.com

jack.williams@davidsonpartners.com

hamish.davidson@davidsonpartners.com

Further Information

Click here to access a DropBox folder with several information documents on CAYSH.

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Diversity Monitoring FormRole:  Chief Executive, CAYSH

Reference Number:  CAYSH 1047

Your full name:

Where/how did you first learn about the role?

We are committed to employing a workforce that reflects the community we serve. Please help us to monitor our progress by completing the details below. Your information will be treated confidentially.

Gender

What is your gender?

Male Female Prefer not to say

Pregnancy and Maternity

A woman is protected under section 18 of the Equality Act 2010 and cannot be treated unfavourably because of her pregnancy

If you are a woman, are you pregnant, on maternity leave or returning from maternity leave?

Yes No Prefer not to sayDisability

The Equality Act 2010 says that a disabled person is someone with a physical or mental impairment which has a substantial and long-term adverse effect on his/her ability to carry out normal day-to-day activities.

Examples include cancer, diabetes, multiple sclerosis, heart conditions, hearing or sight impairments, or a significant mobility difficulty and mental health conditions or learning difficulties.

In relation to the definition above, do you consider yourself to be disabled?

Yes No Prefer not to say

Age range18-24 25-34 35-44 45-54 55-64 65+ Prefer not to say

Religion or belief

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Please tick the box from the list below which best describes your religion or belief:

Christian Hindu JewishMuslim Sikh BuddhistNo Religion Prefer not to say

Any other religion, please specify:      

Gender ReassignmentThe Equality Act 2010 defines a transsexual person as someone who “is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person's sex by changing physiological or other attributes of sex”.   

In relation to the definition above, do you consider yourself to be transsexual?

Yes No Prefer not to say

Ethnic OriginPlease tick the box from the list below which best describes the ethnic group to which you belong:

White Black Asian

British British BritishEnglish African IndianScottish Caribbean PakistaniWelsh

Any other Black background, please specify:      

BangladeshiIrish

Any other Asian background, please specify:      

Northern IrishGypsy or Irish Traveller

Any other White background, please specify:      

Mixed Other ethnic group

White and Black African

Chinese

White and Black Caribbean

Arab

White and Asian

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Any other ethnic group, please specify:      

Prefer not to sayAny other Mixed background, please specify:      

Sexual orientation

Please tick the box from the list below which best describes your sexual orientation:

Gay man Gay Woman/Lesbian

Heterosexual/Straight

Bisexual Prefer not to say Other

Thank you for taking the time to complete this form.

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