Job Description ESP/ESTDM16

Project: EastSide Tourism

Job Title: EastSide Tourism Development Manager

Location: EastSide Visitor Centre

Reports to: Chief Executive, EastSide Partnership

Terms and conditions

Salary: NJC Point 38, 32,778 + 7.5% pension

Contract: This is a permanent post, however it is dependent on future funding, which is currently secured from April 2016 until September 2017. Job subject to 6 month probation period.

Work hours: 37.5 hours per week. Some of the specified hours will be at unsocial times

EastSide Partnership is only able to accept applications from those individuals who are currently eligible to work in the UK. We may only interview those applicants who appear, from the information provided, to be the most suitable in terms of the person specification.

Main Purpose of Job

To develop and manage an EastSide Tourism strategy

To develop and manage the EastSide Visitor Centre including; visitor servicing and retail to deliver a complete visitor experience

To promote and market EastSide Tourism, including the EastSide Visitor Centre and develop an annual events programme

To build relationships with arts, tourism and hospitality sectors to deliver tourism in east Belfast

Summary of responsibilities and personal duties

1. To develop a tourism strategy and manage the delivery of EastSide Tourism strategy

2. To establish EastSide Tourism as a company

3. To advise the Board of EastSide Tourism and relevant staff in EastSide Partnership on all relevant matters relating to tourism in east Belfast, across the city and within Northern Ireland

4. To be responsible for the overall EastSide Visitor Centre experience including visitor information; static information, digital information/ screens, leaflet displays etc

5. To manage the relationship between EastSide Partnership/ EastSide Tourism and the Visitor Centre caf operator

6. To ensure the Visitor Centre building is fit for purpose and attractive to visitors, with high standards of quality, tidiness and cleanliness required to comply with retail and visitor service standards

7. To develop and manage the non- caf space in the Visitor Centre- third and fourth floors including any trading operations; retail/merchandise development, room hire, ticketing, events etc.

8. To provide support to arts, hospitality and tourism sectors and to organisations and businesses in promoting tourism in east Belfast

9. To develop budgets for approval and manage efficiently and securely the finances within the agreed budget

10. To identify, apply for and secure annual and other funding from statutory organisations, business sponsors etc

11. To support EastSide Tourism and EastSide Partnership in the development and implementation of organisational policies, programmes and strategies, arranging regular meetings, providing information, taking and distributing minutes and writing Board papers etc

12. To design and produce publicity leaflets, up to date website, manage media and social media and promote and publicise the activities of EastSide Tourism and EastSide Visitor Centre, reinforcing the brand while working with partners eg local media, Visit Belfast Welcome Centre, Tourism Northern Ireland and EastSide Partnership etc

13. To take a lead in the roll out of the EastSide Brand including encouraging use amongst the hospitality/ business/ tourism sectors in east Belfast

14. To develop a plan for the George Best House (currently a holiday rental property)

15. Initiate, build, maintain and develop relationships with partner organisations and key stakeholders within Northern Ireland including central Government, Government agencies, local authorities and the private sector

16. To be responsible for recruitment, training and performance management of relevant staff and volunteers

17. To monitor and report on progress as necessary and attend progress meetings

18. To take the lead in shaping the delivery of tourism in the EastSide area

19. To advise the EastSide Tourism Board and relevant staff in EastSide Partnership on all relevant matters relating to tourism in east Belfast, across the city and within Northern Ireland

20. To report to Visitor Centre funders on key performance indicators and provide evaluation reports when necessary

21. To be the main keyholder for the Visitor Centre

22. To undertake such other relevant duties as may from time to time be required

Person SpecificationESP/ESTDM16

Essential Criteria:

Experience: A minimum of two years management experience gained in the last five years in the hospitality, retail or tourism sectors. Experience of managing budgets.

Sector Knowledge: Knowledge and understanding of the tourism sector and knowledge of Belfast as a tourism destination.

People Management and Leadership: Ability to co-ordinate, motivate and lead staff.

Planning and Organisation: Excellent organisational skills, including the ability to work without direct supervision, using own initiative to prioritise work and manage workloads. Ability to plan, organise and oversee activities/ events.

Relationship Management: Evidence of success in building and maintaining excellent working relationships and partnerships with a broad range of stakeholders, individuals and organisations to achieve common goals.

Communication: Well developed communication skills including oral, written and presentation skills for a variety of audiences including the media.

Information Technology: High level of computer literacy including the use of Word, Excel, PowerPoint and the use of the internet and social media as well as the ability to update websites.

Customer Service: Effective customer service skills and commitment to quality standards.

Hours of Work: Willingness and ability to work outside normal working hours.

Equality of Opportunity: Understanding of, and commitment to, equal opportunities in employment and service delivery.

Security check: A willingness to undergo an AccessNI check. (This is a requirement as the successful candidate may be in contact with vulnerable adults and children

Desirable Criteria:

Qualifications, Experience and Skills

Experience of managing a profitable trading operation or visitor attraction

Experience of undertaking consumer and desk research on target markets and product development opportunities

A relevant degree/ professional/ industry qualification

Customer service training/ recognition

Multilingual

Application ProcessESP/ESTDM16

Application

An application pack can be downloaded from www.eastsidepartnership.com/recruitment

Completed applications must arrive by 4.00pm on Wednesday 30th March 2016

Applications will only be accepted by email to geraldine@eastsidepartnership.com and will be acknowledged by email. If not acknowledged please contact Geraldine on 028 9045 1900

Application MUST be by letter outlining how you meet all of the criteria in the person specification. The letter must be no longer than 2 x A4 pages, minimum font size 10. We suggest you use all the headings in the person specification to ensure that you address the criteria. You may also include a CV (max 2 x A4 pages, minimum font size 10) but please ensure that if you enclose a CV, you cover how you meet all criteria as detailed in the person specification, in your letter

To be accepted the application must include the monitoring form

Only information contained in the letter and accompanying CV will be taken into account, so please ensure that you include all relevant information. Any content exceeding the 2 x A4 limit will be disregarded.

We may only interview those applicants who appear, from the information provided, to be the most suitable in terms of the person specification provided.

Equal Opportunities

EastSide Partnership is an equal opportunities employer. EastSide Partnership does not permit unlawful discrimination of any kind against any person on grounds which include gender, sexual orientation, marital status, religious belief or political opinion, race or disability. Unlawful discrimination is defined as treating a person less favourably than others are, or would be treated in the same or similar circumstances.

Canvassing

Canvassing in any form will, if proved to the satisfaction of EastSide Partnership, disqualify a candidate for the appointment

Shortlisting

Shortlisting will take place on Monday 4th April 2016 after which you will be informed by email whether or not you are to be called for interview, and at what time. The panel may decide to only interview those candidates who best meet the essential criteria.

Interviews

Interviews will be held on Monday 11th April 2016. Please ensure your availability for interview on this date prior to application, as it will not be possible to arrange an alternative date

Job Description

The duties outlined in the Job Description serve as a guide to the current and major responsibilities of the post. These will inevitably vary as the role develops and the Job Description will be reviewed on a regular basis. Changes will be subject to consultation with the post holder.

Further Information

Further information on EastSide Partnership can be viewed on our website at: www.eastsidepartnership.com

Supplementary InformationESP/ESTDM16

EastSide Visitor Centre

EastSide Visitor Centre, funded with support from Tourism NI, Belfast City Council and the Social Investme