1855 Powder Mill RoadYork, PA 17402

Apply to OSSHealth by emailing your resume to ossresumes@osshealth.com

We are hiring for: Medical Receptionist and Clinical Specialist-CMA

Mechanicsburg, PAAnd

Pre-Certification/Pre-Registered Coordinator,Pre-Certification Representative,

Patient Financial Services Representative,LPN’S and RN’S

York, PA

See Job Descriptions:

Medical ReceptionistMechanicsburg, PA:

Part-time (34 hrs. with some benefits)Schedule:

Week 1 Week #2

Sunday 8:30 – 6:00 PM Off

Monday 8:00 – 8:00 PM 8:00 – 8:00 PM

Tuesday Off Off

Wednesday Off Off

Thursday 8:00 – 8:00 PM 8:00 – 8:00 PM

Friday Off 4:00 – 8:00 PM

Saturday Off 8:30 – 6:00 PM

Medical Receptionist Job DescriptionRequired education

High school or equivalentRequired experience

Medical Receptionist: 1 yearQualifications:

Knowledge and understanding of medical and billing procedures. Must possess proficient computer skills. Must have the ability to work efficiently and prioritize tasks in a high

volume practice. Must understand the procedures associated with managed care

plans. Must have professional and effective communication skills and be

able to deal with many different personalities. Must be able to work both independently and as a member of a team

and be willing to assist other co-workers as needed. Level I: One year of experience in the medical field preferred. * Level II: Three years of experience in the medical field required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets patients/visitors in a professional, courteous and helpful manner.

Registers patients for his/her scheduled visit with the provider. Verifies patient demographic information and updates computer

system as needed. Scans patient identification. Scans patient insurance card/cards and verifies benefits and eligibility

information. Collects and verifies managed care referrals. Collects payment from patients. Answers telephones promptly, identifies self and directs calls as

appropriate. Provides coverage for other receptionists/greeters during absences. Maintains a positive and professional attitude towards patients, co-

workers and physicians. Keeps work area orderly and neat. Demonstrates flexibility in performing additional responsibilities that

contribute to the improvement of patient care and the well being of the Practice.

Handles difficult situations tactfully. Issues work and/or gym notes. Schedules appointments. Reconciles daily charges/payments. Level II, in addition to the duties listed above, performs the

following:Trains and mentors newly hired Receptionists. * Other duties as assigned.

Clinical Specialist - CMAMechanicsburg, PA – FT

Schedules:Schedule (1) Week 1 Week 2

Sunday 10:00 – 3:00 PM OFF

Monday 8:00 – 5:00 PM 8:00 – 5:00 PM

Tuesday OFF 8:00 – 7:30 PM

Wednesday 8:00 – 4:00 PM 8:00 – 4:00 PM

Thursday 8:00 – 7:30 PM OFF

Friday 8:30 – 6:00 PM 8:00 – 4:30 PM

Saturday OFF 10:00 – 3:00 PM

Schedule (2) Week 1 Week #2

Sunday Off 10:00 – 3:00 PM

Monday 8:00 – 5:00 PM 8:00 – 5:00 PM

Tuesday 8:00 – 8:00 PM 8:00 – 5:00 PM

Wednesday 8:00 – 5:00 PM OFF

Thursday Off 8:00 – 7:30 PM

Friday 8:30 – 1:00 PM 8:00 – 1:00 PM

Saturday 10:00 – 3:00 PM OFF

Schedule (3) Week 1 Week #2

Sunday Off Off

Monday 12:00 PM – 8:30 PM 12:00 PM – 8:30 PM

Tuesday 12:00 PM – 8:30 PM 12:00 PM – 8:30 PM

Wednesday 12:00 PM – 8:30 PM 12:00 PM – 8:30 PM

Thursday 12:00 PM – 8:30 PM 12:00 PM – 8:30 PM

Friday 12:00 PM – 8:30 PM 12:00 PM – 8:30 PM

Saturday Off OFF

Clinical specialist - CMA Job Description:

Job Summary: The certified medical assistant or LPN works in the role of Clinical Specialist by assisting the physician, along with other members of the team, in providing medical care and attention to patients of the practice. Assists with the maintenance of patients’ electronic medical records in support of the visit with the patient. Provides exceptional customer service to the patient, patient’s family as well as colleagues.Qualifications and Education:

High school diploma or its equivalent required. Graduate of an accredited business school or college with focus in

medical assisting preferred. Current Medical Assistant certification or an ability to obtain within (6)

months of employment required. Current certification in basic life support. Ability to stand and walk for up to 80% of work time. Computer literacy. Ability to effectively and accurately use the

electronic medical records system.Essential duties and responsibilities:

Welcome the patient to the clinical area by accompanying him/her to the examination room.

Under direction of physician, assist in examination and treatment of patients.

Interview patients, measure vitals (i.e. pulse rate, temperature, blood pressure, weight, and height) and accurately record information.

Prepare the patient to be seen by the physician, depending upon the patient’s condition/reason for the visit

Prepare treatment rooms for examination of patients. Ensure rooms are stocked with supplies and forms for the physician Prepares injections and assists physician with administration of

injections. Completes necessary documentation in the electronic medical

recordkeeping system Coordinate scheduling surgeries and appointments. Assist with patient inquires regarding medication and post-operative

treatment Telephone or electronic submission of prescriptions to pharmacy as

ordered by physician Acts as an agent for licensed provider.

PreCertification/PreRegistration CoordinatorYork, PA - FT

Schedule: Monday thru Friday – 8:00 AM – 5:00 PMJob Summary: The basic function of the Pre-Registration/ Pre-Certification Coordinator is to lead and support the department’s efforts in a friendly, accurate and efficient manner.

Qualification and Education: Education:

High school diploma or its equivalent. Qualifications:

Minimum of three (3) years in a supervisory role in the medical field required. Must have knowledge in all areas of patient access and operations. Must have professional and effective communication skills. Must deliver

exceptional customer service and be personable and friendly at all times. Demonstrated ability to effectively use a computer; experience with CPSI and

Medent registration/billing software systems is a plus. Must have practical knowledge and experience with common office software applications including Power Point, Excel, Word, etc.

Must have the ability to work efficiently and prioritize tasks in a high volume practice.

Must understand the policies and procedures associated with a variety of health insurance plans.

Must have basic knowledge and understanding of procedure codes and diagnosis as it pertains to procedures, treatment, testing and medications authorized by the organizations physicians. General understanding of medical terminology and anatomy.

Essential Duties and Responsibilities: Oversees the pre-certification and pre-registration process. Reviews processes for improvement, making recommendations for

improvements to Patient Access Manager. Performs duties of Pre-Certification Rep and Pre-Registration Rep as

needed. Coordinates with physician’s team to notify patients when unsuccessful at

obtaining pre-certification/authorization. Addresses concerns of insurance companies as well as patients in a

professional, calm and understanding fashion. Answers hotline promptly, identifies self and directs calls as appropriate. Demonstrates flexibility in performing additional responsibilities that contribute to

the improvement of patient care and the well-being of the Practice.

Supervisory Responsibilities:Supervises Pre-Certification and Pre-Registration staff.

Functions as a coach & mentor to the staff for whom this position is responsible. Participates in and/or supports the employment process in conjunction with the

Human Resources Departmento Submits requests for staffing needs on a thorough and timely basis,

securing all necessary approval(s)o Participates in the screening/interviewing process, making self available to

meet the candidates’ needs to expedite the screening process. Participates in and/or supports the Orientation of newly hired staff members. Provides and/or oversees the training of newly appointed staff members (to the

department) Develops and/or maintains on-going training programs/initiatives to enhance

skills, knowledge and productivity of existing employees. Participates in training sessions as required and/or deemed necessary Provides leadership and direction to the staff for whom responsible in order to

maintain a work environment that promotes the creative development of ideas and allows employees to meet and/or exceed expectations and established standards of performance

Monitors and measures performance of those staff reporting to this position. Addresses concerns or weaknesses and takes appropriate action to ensure issues are resolved. Ensures that staff are working as efficiently, as accurately and as productively as possible.

Ensures the compliance and/or oversees the compliance with all policies and procedures by staff. Recognizes exemplary compliance. Initiates appropriate corrective action in instances of noncompliance; secures required approvals before addressing with the staff.

Makes decisions and takes actions essential to the daily operation of the work area(s) for which responsible.

Maintains or oversees the maintenance of supplies deemed necessary for the efficient operation of the area(s) for which responsible.

Researches major expenditures (including equipment, supplies and/or systems) and makes recommendations to the appropriate member(s) of management for approval to purchase.

PreCertification RepresentativeYork, PA - FT

Schedule: Monday thru Friday – 8:30 AM – 5:00 PMJob Summary: The basic function of the Pre-Certification Representative is to verify eligibility and benefits and obtain authorizations when necessary for procedures, treatment, testing and medications with the patient’s corresponding insurance company as authorized by the physician.

Qualifications and Education:Education:

A high school diploma or its equivalent is required. Qualifications:

Level I: Graduate of an accredited medical billing/coding, secretarial or

medical assistant program preferred OR at least one (1) year relevant experience in the medical field is required.

Level II: At least two (2) years’ experience in precertification required.

Must have basic knowledge and understanding of the scheduling/appointment process in order to pre-certify patients for diagnostic testing, treatment and follow-up appointments.

Must have basic knowledge and understanding of procedure codes and diagnosis as it pertains to procedures, treatment, testing and medications authorized by the organizations physicians. General understanding of medical terminology and anatomy.

Must be computer literate and familiar with email and use of the Internet. Must be detail oriented and have excellent organizational and prioritizing

skills. Must be able to communicate effectively with patients, staff, physicians,

vendors, and others that he or she may come in contact with.Essential Duties and Responsibilities:

As required by patient’s insurance, pre-certifies and/or receives appropriate authorization for procedures, treatment, testing and medications on patients’ behalf. Authorization is secured with the insurance company.

Coordinates with physician’s team to notify patients when unsuccessful at obtaining pre-certification/authorization.

Documents the results of the process in the EMR systems for future reference and for claims processing.

Addresses concerns of insurance companies as well as patients in a professional, calm and understanding fashion.

Level II:o Trains newly hired staff in the department.

Other duties as assigned

Patient Financial Services RepresentativeYork, PA – FT

Schedule: Monday – Thursday – 8:00 AM – 4:30 PM & Friday 7:30 AM – 4:00 PM

Job Summary: The basic function of the Pre-Certification Representative is to verify eligibility and benefits and obtain authorizations when necessary for procedures, treatment, testing and medications with the patient’s corresponding insurance company as authorized by the physician. Qualifications and Education: Education: A high school diploma or its equivalent is required.

Qualifications:Level I:

Graduate of an accredited medical billing/coding, secretarial or medical assistant program preferred OR at least one (1) year relevant experience in the medical field is required.

Level II:

At least two (2) years’ experience in precertification required. Must have basic knowledge and understanding of the

scheduling/appointment process in order to pre-certify patients for diagnostic testing, treatment and follow-up appointments.

Must have basic knowledge and understanding of procedure codes and diagnosis as it pertains to procedures, treatment, testing and medications authorized by the organizations physicians. General understanding of medical terminology and anatomy.

Must be computer literate and familiar with email and use of the Internet. Must be detail oriented and have excellent organizational and prioritizing

skills. Must be able to communicate effectively with patients, staff, physicians,

vendors, and others that he or she may come in contact with.Essential Duties and Responsibilities:

As required by patient’s insurance, pre-certifies and/or receives appropriate authorization for procedures, treatment, testing and medications on patients’ behalf. Authorization is secured with the insurance company.

Coordinates with physician’s team to notify patients when unsuccessful at obtaining pre-certification/authorization.

Documents the results of the process in the EMR systems for future reference and for claims processing.

Addresses concerns of insurance companies as well as patients in a professional, calm and understanding fashion.

Level II:o Trains newly hired staff in the department.

Other duties as assigned

Licensed Practical Nurse - LPNYork – FT

Sunday – Off, Monday – 8:00 – 5:00 PM, Tuesday 10:00 – 8:00 PM, Wednesday 8:30 – 5:00 PM, Thursday 9:30 – 5:00 PM,

Friday 8:00 – 5:00 PMJob Summary: Assist in all aspects of the medical practice under the direct supervision of a physician. Qualifications and Education:

Qualified candidates will have a current license by the State of Pennsylvania as a Licensed Practical Nurse

Two years of experience working in a medical practice or hospital setting

Current certification in Basic Life Support is required Computer literacy and the ability to effectively and accurately use

the electronic medical records system; on the job EMR experience required

Independent judgment is necessary to work in accordance with department practices and general directives received by Management

Effective and efficient organization and time management skills Excellent communication skills, which frequently involve

collaborating with physicians, management/leadership and other organizational personnel

An ability to work independently and utilize time management, prioritization, and multi-tasking skills

An ability to alter schedule to accommodate departmental needs as required

Essential Duties and Responsibilities: Assists in examination and treatment of patients. Interviews patients, measures vital signs and types information and

histories in EMR. Prepares treatment rooms for examination of patients. Prepares injections and assists physician with the administration of

injections Performs phlebotomy and assists with minor procedures in the office. Wound care. Enters appropriate codes into EMR. Completes necessary paperwork and schedules surgeries and

appointments. Telephone or electronic submission of prescriptions to pharmacy as

ordered by the physician. Educates patients and assists with patient inquiries regarding medication

and pre & post-operative treatment. Acts as agent for licensed provider.

Registered Nurse - RNHome Health, York, PA

Job Summary:The Home Health RN is responsible for planning, coordinating, and documenting skilled professional nursing care provided to meet patient needs twenty-four (24) hours per day, seven (7) days/week for a geographically assigned caseload from the day of admission through day of discharge. Utilizing physician's orders and professional skills, the RN functions as a case manager and develops and implements a Home Health plan of care that meets each patient's specific needs and is in compliance with State and Federal Home Health regulations, reimbursement guidelines, as well as OSS Health At Home policies and procedures. The RN utilizes the nursing process which includes the use of technology, therapeutic intervention, evidence-based practice and coordination of care with other health team members to achieve positive clinical outcomes with the home health patients.  The Home Health RN is responsible for the on-sight supervision of the home health aide. The RN participates in weekend, holiday and on-call rotation and is able to carry a patient load of 5 to 6 visits per day.Qualifications and Education:

Education: Graduate of an accredited nursing program, Bachelor’s degree in nursing preferred.

Experience: o Minimum of 2 years clinical nursing experience in general nursing, with

Home Health experience preferred.o Demonstrates excellent written and verbal communication skills.

Licensure, Registration, and/or Certification: o Current license as a Registered Nurse in the Commonwealth of

Pennsylvaniao Cardio Pulmonary Resuscitation (CPR) certified.o Must be a licensed driver with an automobile in good working condition

and have automobile insurance in accordance with PA laws.Essential Duties and Responsibilities:

As a member of the OSS Health At Home team, the Registered Nurse utilizes the nursing process to contribute to each patient’s total plan of care.

Conducts initial nursing assessment through use of the OASIS assessment tool and including physical and psychosocial aspects, of patient/family/caregiver in a thorough, accurate, compassionate and timely fashion.

Utilizes own special body of knowledge to provide leadership and guidance to the home health team in formulating and individualizing the plan of care relative to the problems identified, interventions required and goals that must be addressed relative to the patient needs.

Contributes to identifying both active and potential needs of the patient and his/her family, which may affect the plan of care and refers other disciplines in to assist the patient/family as needed and required.

Consistently collaborates with the physician to plan and implement the medical and nursing plan of care.

Reviews the comprehensive plan of care with the home health team.

Communicates in writing in the chart and verbally with co-workers and supervisors to coordinate interventions and ensure continuity of care.

Facilitate and participate in team meetings and contributes to patient care planning.

Facilitate the implementation of nursing interventions and appropriate preventative and therapeutic nursing procedures through the provision of direct patient care and supervision of home health aide services.

Collaborate with other team members (physician, therapists, social workers and aides) to provide continuous assessment of assigned patients, interpret findings, initiate appropriate therapeutic actions, refer other disciplines and evaluate the results of these actions.

Accepts responsibility of assignment to perform a specialized procedure only when qualified with specialty training, proven competency, clinical background, and expertise in the specialty area.

Work in cooperation with family/caregiver and home health team members to meet the emotional needs of the patient, family and/or caregiver.

Provides appropriate information, teaching and explanation to the patient’s family regarding care. Facilitates patient and family education, to promote continuity of care and optimal patient/family outcomes.

Demonstrates expertise in the utilization of all team members. Assists in the investigation and resolution of quality issues in conjunction with the

Clinical Director. Fulfill productivity requirements on an average daily census basis as determined

by acuity level and Clinical Director. Document accurate complete and relevant clinical notes regarding patient’s

condition and care given. Education The Registered Nurse is a mentor who is able to provide educational

experiences and communicate knowledge of patient care to members of the home health team including, but not limited to: patient and families/caregivers, other nursing staff, home health aides and the general community.

Act as a mentor who facilitates individual staff development from novice to expert. Participate in the orientation of new personnel and assist with field training as needed.

Identify the learning needs of the home health staff and other health care professionals, and facilitate formal and informal in-services, and patient care conferences to promote professional growth of all team members.

Teach patient/family/caregiver disease process and self-care techniques as appropriate. Provide medication, diet and other instructions as ordered by physician and recognize and utilize opportunities for health counseling of patient/family/caregiver.

Facilitate the development of teaching aids to promote patient/family/caregiver learning.

Evaluate effectiveness of educational experiences in order to promote ongoing professional development of home health staff and quality patient/family/caregiver outcomes.

Supervise the home health aides on-site per OSS Health At Home policies.

Time Management

The Registered Nurse oversees her caseload and responsibilities in order to support OSS Health At Home Home Health’s clinical and operational goals and objectives.

Coordinates patient care assignments and scheduling of visits so as to provide optimal patient care and efficiently organize care and services.

Visit frequencies are according to individual patient needs and acuity. Visit frequencies are reviewed at least weekly and altered to meet patient needs

and acuity. Patient care visits will be coordinated with team members in order to utilize

resources effectively and provide optimal patient care. Participates in evening/weekend call as required, conducting on-call services in a

clinically competent and responsive manner. Maintains regular attendance. Develops home health aide plan of care, introduces the home health aide to the

patient/family and supervises the home health aides every fourteen (14) days or more frequently as needed to guarantee that the plan of care is implemented, followed and that patient/family are satisfied with the care and services being provided.

Ensures adequate and appropriate inventory of supplies and equipment for the provision of patient services and promotes the efficient use equipment and supplies.

Provides timely supervision and counseling of home health aides, which is constructive and encourages growth.

Strengthens problem solving ability of home health aides. Maintains confidentiality in matters related to co-workers. Demonstrates behavior appropriate to a role model and leader. Adheres to a

code of conduct, conducive with OSS Health At Home policy. Demonstrates creativity and critical thinking ability when developing patient care

plans or completing assigned projects. Assumes leadership role to facilitate care coordination and collaboration. Functions without supervision, utilizing time constructively and organizing

assignments for maximum productivity. Collaborates with the home health team and effectively utilizes supervisor to

problem solve. Participates in agency meetings and activities as directed and requested. Introduces self and clarifies role to patient/family/caregiver, physicians, facilities

and referral sources. Recognizes and responds appropriately to verbal and non-verbal cues. Communicates effectively with all members of the home health team by:

o Defending and supporting peer/team decisions and actions.o Asserting self with tact.o Supporting collaboration.o Maintaining open communication.o Offering suggestions and criticisms constructively.o Asking questions and sharing information during conferences.o Maintaining confidentiality in all areas.

Relates complete and pertinent information in verbal and written communication. Maintains clinical records, statistics, and reports as prescribed and in compliance with local, state and federal laws.

Initiates and maintains open and effective communication with Clinical Director, as well as other members of the home health team, as evidenced by improved patient outcomes.

Participates in the quality assurance/performance improvement process. Facilitates active, ongoing problem solving, which reflects home health team

participation. Pursues problems to resolution, and/or refers them utilizing the appropriate chain

of command. Assumes responsibility for personal growth and maintains and upgrades

professional knowledge and practice skills through attendance and participation in continuing education and in-service classes.

Complies with local, state, and federal laws, Home Health Medicare regulations and established personnel policies and procedures.

Maintains all appropriate state nursing license requirements. Conduct all business activities in a professional and ethical manner and adheres

to OSS Health At Home’s code of conduct. Meets or exceeds delivery of OSS Health At Home service standards in a

consistent fashion. Interacts with all staff in a positive and motivational fashion supporting OSS

Health At Home’s mission. Conducts all business in a professional and ethical manner. Creates and maintains a professional atmosphere. Complies with local, state and federal laws, Medicare regulations and established

OSS Health At Home company policies and procedures. The primary responsibility statements are intended to be a representative

summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Must maintain a professional attitude and demeanor and be able to communicate effectively and relate courteously and cooperatively with patients, caregivers, colleagues, supervisor, co-workers and all others.

Must be able to demonstrate optimism, enthusiasm and willingness to work constructively with other health care team members and reflect concern for the well-being of patients and others.