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Configuration Note 5024 - Ver E (3/96)

Lucent System 75/Definity G1 VoiceBridge (Transfer Mode)

ANALOGPORTS

TRUNK

TDMBUS

CPU

CCFBoard

FLTBoard

DIGITALTN754B

Lucent System 75/G1 Octel 250

Minimum SoftwareRelease 1.0

Minimum Release R1V1

XXX

VOICE PATH

Multiple Return to OperatorOutcalling

Auto-Attendant

Call ID

VOICEBRIDGE

MWI On/Off

LINE

1.0 METHOD OF INTEGRATIONVoiceBridge II communicates with the Lucent PBX by emulating a digital station. When a call is received, the VoiceBridge routes it to an available voice port and transmits the call information to the Octel 250ä in an industry-standard SMDI format. The call is then answered with the appropriate greeting. Message waiting notification is performed through the Leave Word Calling feature on the PBX.

2.0 OCTEL 250 ORDERING INFORMATION§ Minimum Software: Release 1.0

§ Fax Line TICs (FLTs), 8 ports/board

§ Disk drives

§ VoiceBridge II Integration package - Release 3.2 software

§ RS-232 integration software

O c t e l 2 5 0

M e s s a g e S e r v e r

VoiceBridge II communicates with the

Lucent PBX by emulating a digital station

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the the TAC/TSO at (408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions contained herein.

Lucent System 75/Definity G1 (VB2) C o n f i d e n t i a l

2

NOTE: Serial channels 1, 2, and 3 in the Octel 250 are configurable as either RS232 integration links or system management terminals (SMTs). When used to support an SMT these channels require a null modem. Channel 4 is reserved for SMT use and does not require a null modem.

The following table shows the allowable combinations of integration links and SMTs:

Combinations of Direct Integrations andTerminals.

No. of IntegrationLinks

1

2

3

No. of SystemManagement

Terminals

Up to 3

Up to 2

1

3.0 PBX HARDWARE REQUIREMENTS§ TN754 Digital ports, one per VoiceBridge (VB)

§ 8-wire line cords, one per VB

§ Analog ports, one per Octel port

§ Two analog ports for remote service access to the Octel 250 and VoiceBridge unit.

§ 25-pair cables with one right-angle, male-amphenol connector, one per FLT

3.1 PBX SOFTWARE REQUIREMENTS§ Supported Software:

R1, V1R1, V2R1, V3Definity Generic I

4.0 SUPPORTED FEATURES§ Station forward to personal greeting

- all calls

§ Call coverage to personal greeting- busy- ring-no-answer

The above information is provided by AVAYA< Inc - Octel Messaging Division as a guide. See disclaimer on page 1

PBX hardware requirements

PBX software requirements

Supported integration features


3

§ Message Waiting Indicator- lights- LED (single lines)

§ Automated attendant

§ Outcalling

§ Multiple return-to-operator

§ Direct call

§ Personal greeting of original-called party using Call Coverage (double-call forward)

§ Reply to message left by subscriber in internal telephone-answering mode

4.1 ATTENDANT CONSOLE OVERFLOW Attendant consoles on the System 75/Definity G1 cannot be programmed to overflow to a hunt group. Therefore they can not overflow to an Octel 250. There are two possible alternatives:

§ Split the trunks into two groups, directing half to the console and half to the Octel 250.

§ Configure the Octel pilot number as the Night Answer for the console. Then, when the console becomes busy, the attendant can switch to night service sending subsequent calls to the Octel 250. When the console is in night mode, it is disabled and features such as Recall are not available.

4.2 ATTENDANT CONSOLE TRANSFERS § On System 75 and G1PBXs,

attempts by the console to directly access the Octel 250 through the VoiceBridge will result in disconnects. An alternative for transferring callers into mailboxes is for attendants to transfer calls to subscribers' extensions, allowing call coverage to forward callers to the Octel 250.

§ In addition, attendant consoles cannot transfer a call to a station that is busy and busy-call covered or forwarded all-calls to the Octel system access number. In this case, a transfer target should be created that consists of one or more non-integrated ports. The attendant can then transfer callers to the transfer target and enter the extension number for the caller to hear personal greeting.

§ At some System 75 sites the following scenario has been successful for allowing the console to transfer callers directly into a mailbox: from the attendant console, use the keypad to dial just the first two digits of the pilot number. Use a DDS key (Direct Station Select)


Attendant console overflow

Attendant console transfers


4

programmed with the remaining digits of the pilot number to complete dialing. The operator can then enter a mailbox number and connect the caller to personal greeting.

§ Attendant consoles must call non-integrated ports (a transfer target) to retrieve messages.

5.0 CONFIGURING THE SYSTEM 75/DEFINITY G1 TO INTEGRATE

Four tasks must be completed when programming the PBX to integrate. They are as follows:

§ Configure each analog port.

§ Program a digital port as a 7405D station for each VoiceBridge on your system.

§ Create call coverage path(s) that include the Octel system access number.

§ Change subscriber's station programming to include the proper name field information and call coverage path.

5.1 CONFIGURING THE ANALOG PORTSo Define the analog ports that will connect to the Octel 250. Assign a

consecutive block. Assign a consecutive block of extension numbers to these ports, if possible. Enter the "ADD STATION XXXX" command (XXXX is the extension of the analog port). The FEATURE OPTIONS must be configured as follows:

§ Extension: XXXX (assign extension number)

§ Type: 2500

§ Name? VOICEMAIL (all caps, no spaces)

§ LWC Reception? none

§ LWC Activation? n

§ Redirect Notification? n

§ Off Premise Station? n

§ R Balance Network? n

§ Coverage Msg Retrieval Permission? n

§ Data Restriction? y

§ Call Waiting Indicator? n

§ Distinctive Audible Alert? n


Configuring the PBX to integrate

Configure the analog ports


5

§ Message Waiting Indicator? n

§ Leave all other entries at the default settings.

§ Switchhook flash: y

o Repeat for each analog port.

NOTE: Do not place the analog ports in any form of hunt group.

5.2 PROGRAMMING THE 7405D DIGITAL STATIONo Define the digital port as a

7405D set. The main extension number of this port will be the Octel system access number. Set up the 7405D for 10 call appearances, one for each of the call appearance buttons. Then, create a station-busy indicator for each of the analog ports to be integrated. This is done using the programmable feature buttons. Following is the actual programming required. Figure 1 shows how the station should be configured.

1 2 3

4 5 6

7 8 9

* 0 #Message

Figure 1. 7405D Station Set-Up.

Conf

Drop

Trans

Hold

Call-App

Call-App

Call-App

Call-App

Call-App

Call-App

Call-App

Call-App

Call-App

Call-App

Busy 1

Busy 2

Busy 3

Busy 4 Busy 16

Busy 17

Busy 18

Busy 19

Busy 20

Busy 21

Busy 22

Busy 23

Busy 24

Busy 5

Busy 6

Busy 7

Busy 8

Busy 9

Busy 10

Busy 11

Busy 12

Busy 14

Busy 15

Busy 13

Recall Disc

o Use the "ADD STATION XXXX" command. Configure the FEATURE OPTIONS entries as follows:

§ Extension: XXXX (This extension will be the Octel system access number.)


Programming the 7405D digital station(s)


6

§ Type: 7405D

§ LWC Reception? none

§ LWC Activation? y

§ Redirect Notification? n

§ Bridge Call Alerting? n

§ 701A Data Module? n

§ D401A Display? y

§ Coverage Msg Retrieval Permission? n

§ Data Restriction? y

§ Idle Appearance Preference? n

§ Restrict Last Appearance? y

§ F401A Feature Module? n

§ C401A Coverage Module? n

NOTES:

§ The 'Restrict last appearance' parameter reserves the last line on the set for transfers and message notification. Earlier System 75 PBXs configure this automatically. For later System 75 and Definity PBXs, set this field to "Y".

§ Answering YES for Data Restriction will eliminate the music-on-hold that callers hear for 1.5 seconds while the VoiceBridge processes calls.

§ Program all 10 buttons as call appearances by entering "call-appr" for each.

o Double-check your entries when finished, and press the "NEXT PAGE" key.

o In the next screen, program busy indicators on the 7405D set for each analog port, using the FEATURE BUTTON ASSIGNMENTS. Start with feature button one, and list the extensions in order, without gaps. An example is shown in Figure 2. When finished, double-check your entries and press the NEXT PAGE key.

o The next screen should read "Display Button Assignments". Enter "normal" for display button number one, as shown in Figure 3. This is all the programming required for this screen, and is the final step for configuring the 7405D set. Press the ENTER key to accept all of the 7405D station programming you have entered.



7

FEATURE BUTTON ASSIGNMENTS

1: busy-ind TAC/Ext: XXXX

2:busy-ind TAC/Ext: XXXX

3:busy-ind TAC/Ext: XXXX

4:busy-ind TAC/Ext: XXXX---

Figure 2. Feature Button Assignments

DISPLAY BUTTON ASSIGNMENTS

1: normal 2: 3: 4:

- - -

Figure 3. Display Button Assignments

5.3 CONFIGURING A CALL COVERAGE PATHA coverage path forwards calls to

another extension if the station is in use or not answered. Placing the VoiceBridge extension number in a coverage path will send busy and ring-no-answer calls to the Octel 250 to be answered.

o Enter "ADD COVERAGE PATH n" -- n is an available coverage path number.

§ Define the coverage path as desired. For the following conditions, specify that you want such calls to be answered by the Octel 250 by entering "y". Usually, call coverage is programmed for both inside and outside calls, for Busy and Don't Answer conditions.

Active: If any call appearance is off hook, calls will forward.Busy: If all call appearances are offhook, calls will forward.Don't Answer: Unanswered calls forward after the specified number

of rings.All: All calls forward immediately without ringing the subscriber's

station.

§ For coverage Point1, assign the extension of the 7405D set you programmed for the VoiceBridge.


Configuring a call coverage path


8

5.4 PERFORMING SUBSCRIBER ADMINISTRATIONSubscriber administration has two parts: administering the name field, and assigning the call coverage path.

o For a station to integrate, the entire extension number must appear within the first 16 characters of the subscriber name field. Long names may need abbreviating. Here are some examples of valid name field entries:

Smith, John 201John 210 SmithJohn Smith 201Livingston, S 202

Numbers other than the extension number may be included if they have fewer digits than the extension number. For example, "Conf Rm 3, 230" is acceptable.

o To program a subscriber for integration, enter "CHANGE STATION xxxx". Follow these steps for each subscriber:

§ Name: Enter a valid name entry, as defined above.

§ Coverage Path: Enter the number you previously assigned to the coverage path for the Octel system.

§ LWC Reception? msa-spe

§ LWC Activation? n

§ These are the only changes required for integration. Do not change any other field.

R1V2 systems might experience message-waiting lights that do not extinguish. This is a known inconsistency in the Lucent software. Once the Octel 250 has been verified as functioning properly, Lucent should be contacted by the customer for assistance.

NOTE: Single line stations should have "Message Indication: LED."

6.0 CONFIGURING THE OCTEL 250 o Menu 1.1 - System Parameters

§ Type of PBX/CO: 3 - #1AESS/SMDI Full Duplex

o Menu 4.1 - Port Assignments

§ Extension/Phone No.: It is important that this column contain the nine-digit number associated with each link, LLGGGMMMM, defined as follows:

LL = physical link number (01-03)GGG = message desk number (001-063)


Performing subscriber administration


9

MMMM = logical terminal number (LTN) of each analog port (0001-0024)

The physical link number corresponds with the connector on the CF board of the Octel 250. See Table 1.

The message desk number must match the message desk number to be programmed into the VoiceBridge unit. See sections 6.2 and 6.3.

All nine digits must be entered. Each entry must be unique. The use of the physical link number, however, allows redundant message desk/terminal number coordinates to be used a long as they are spread across separate links.

Table 1. Serial Port Connector DesignationsFor Direct Integrations

ConnectorDesignation

Async 1

Async 2

Async 3

Physical LinkNumber

01

02

03

§ Line Type: for integrated ports: 35-loop start or 52-ground start

o Menu 4.3 - RS232 Message Waiting

§ Special RS232 Message Waiting: set to Y

o Menu 6.1 - Transfer Dialing Sequence

§ Flash time: 500 ms

§ Pause time: 1000 ms

§ Transfer sequence: FPN

§ Reconnect sequence: FF

NOTE: Verify these dialing sequences for your System 75/Definity Generic 1.

Follow the same procedure for each RS232 VoiceBridge link. Distribute the ports evenly among the VoiceBridge units and assign them in the extension field accordingly. For example menu 4 entries for a installation of two VBs, see Table 2.



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Table 2. Menu 4.1 Assignments

VB #1

Port1A1B1C1D

3H4A4B4C4D

6H

VB #2

Extension / Phone No.010010001010010002010010003010010004

010010024020020001020020002020020003020020004

010020024

o Menu 6.3 - Define CPU Serial Channels

§ For each configurable serial channels (channel 1, 2 and 3) to be used for integration, assign channel type 3 - Direct Integration.

NOTES:

§ Channel 4 is always used for the RDAC and is not configurable.

§ Channels 1, 2, and 3 require a null modem to support an SMT connection. Channel 4 does not.

§ The Octel 250 must be rebooted to apply any changes to serial parameters.

o Menu 6.5 - Integration Link Management

§ In Menu 6.5, for each integration link, select "3 - 1AESS/SMDI, Full Duplex." This will create the following default parameters:

Baud Rate: 1200 Baud (may be increased up to 9600 Baud, as long as the Serial Link configuration on the Voicebridge(s) matches this configuration)Number of Data Bits: 7Number of Shop Bits: 1Parity: EvenXON/XOFF: IgnoreCarrier Detect: Carrier Detect not usedExtension to Check SMDI Message Waiting: 5551212

Switch Number to which this Link is Associated: Enter a number representing the switch with which this link is associated. The number entered in this field must also be entered as the link number in the Extension/ Phone No. column of Menu 4.



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NOTE: After any changes are made in Menu 6.5.2, reset the affected integration link(s) using Menu 6.5.5.

o Menu 8/9.1 - Mailbox Profile

§ "Subscriber's Extension Number": If the subscriber is allowed to have message waiting, enter his or her phone number in this entry.

§ Assign an approximately equal number of subscribers to each integration link for message waiting with the "Int. Link Number" parameter, found in individual mailbox profiles. If not, all message-waiting commands are sent over link #1 and delays in message waiting may occur.

6.1 CONFIGURING THE PBX TO INTEGRATE WITH MULTIPLE VOICEBRIDGE UNITS

Up to three VoiceBridge units are supported. One digital port is required for each additional VoiceBridge. Follow the programming instructions previously described when the additional VoiceBridges are installed. Care should be taken in the following area:

§ All digital ports (not the analog ports) associated with a VoiceBridge unit must be included as part of one hunt group. The hunt group pilot number will be the Octel system access number.

6.2 CONFIGURING THE VOICEBRIDGE SOFTWAREBefore configuring the VoiceBridge, collect the following information:

§ Number of Voice Mail Ports.

§ Message Desk Number - this must match the message desk number assigned within the Octel 250. The range of values is 001 to 063. This field indicates which Octel 250 is supported by the particular SMDI link.

§ Extension length on the PBX.

§ Extension numbers assigned to the Octel analog ports.

§ The LTN (logical terminal number) for each Octel analog port.

§ Leave-Word-Calling enable and disable codes. Verify these with the PBX technician.

6.3 CONFIGURING THE VOICEBRIDGEBefore configuring the VoiceBridge, collect the following information:

§ Number of Voice Mail Ports.


Configuring multiple VoiceBridge units

Configuring the VoiceBridge


12

§ Message Desk Number - this must match the message desk number assigned within the Octel 250. The range of values is 001 to 063. This field indicates which Octel system is supported by the particular SMDI link.

§ Extension length on the PBX.

§ Extension numbers assigned to the Octel integrated analog ports.

§ The LTN (logical terminal number) for each Octel analog port. (1-24)

NOTE: If you have any difficulty, please refer to the VoiceBridge manual, which contains greater detail on testing and installing VoiceBridge.

¨ To begin entering configuration information, press the FUNC key to reach the Main Menu. Then follow these steps:

§ Press 4 to reach the Setup Menu.

§ Press 1, for Params. This will allow you to edit the global parameters.

§ Fields will be presented, one at a time. Enter the appropriate information for each. The fields are as follows:

Number of Ports: Enter number of ports associated with this particular VoiceBridge.

Msg Desk Number: 001

Directory Numbers: Variable (This must be set to variable)

MWI Feature: ENABLE.

MWI Interleave: 5 ( Refer to VB Manual for description)

Msg Waiting On: Enter Leave Word Calling activate code.

Msg. Waiting Off: Enter Leave Word Calling deactivate code.

Call sequence: Call/Data .

¨ From the Setup menu press 4 for Advanced options. Arrow down to Answer delay field. This must be set to 2500ms. If less than 2500ms, the first call to an idle VB will be delayed before answered by a greeting.Answer Delay: 2500 ms

¨ To configure the SMDI datalink press the FUNC key to get to Main Menu, then 2 to access the Utilities Menu, then 3 to access the Serial Ports Menu, then 1 for Centrex. The link must be configured so as to



13

match the configuration of the Integration Link on the Octel Overture 250.

o Press the FUNC key. This will return you to the Setup Menu. Press the 2 key to edit the port configuration, as follows:

§ For each port, enter the LTN and the extension number. Use the UP and DOWN arrow keys to move from one port to another.

o Press the FUNC key twice. this should bring you to the Main Menu. The system will ask the following questions. Answer as indicated.

§ SAVE EDITS? 1 - Yes

§ START SYSTEM? 1 - Yes

Within a few seconds, integration is active, utilizing the new configuration. You will be placed in the View Mode on VoiceBridge.

o The VoiceBridge Manual contains much more information on the functionality of the VoiceBridge. Refer to it to set the date and time on the unit, to set security levels, and to learn more about the functionality of VoiceBridge.

7.0 INSTALLING THE VOICEBRIDGEo Locate a cool, dry place to install the VoiceBridge. A grounded AC

wall outlet of appropriate voltage is required.

o The VoiceBridge package includes:VoiceBridge unit (s/w version 3.2)Power cord10 ft. Centrex cable (not used) 25ft. DB9 to DB25 cable p/n 057-1350-000 6-ft. AT&T Line cord

o Remove the VoiceBridge from its packaging. Locate the power switch and verify that it is OFF. Attach the power cord to the appropriate connection on the back of the VoiceBridge, and plug the other end into the wall outlet.

o Locate the 6' telephone line cord that shipped with the unit. Insert it into the RJ-45 connector on the VoiceBridge, marked "line A". Connect the other end of the telephone cord to the jack for the 7405 station set created for VoiceBridge.

o Connect the 10' Centrex cable that shipped with the unit to the DB25 connector on the back of the VoiceBridge. It should be marked "Link A". Connect the other end of this cable to the appropriate connector on the Octel 250 CF board as outlined in the section 7.1.

NOTES:


Installing the VoiceBridge


14

Before installing the VoiceBridge, be sure to ground yourself to prevent damage to the device from static.

Never attach cables to the VoiceBridge while it is powered.

7.1 INSTALLING THE INTEGRATION LINKThe CF board has four serial channels: channels 1, 2, and 3 are configurable as either RS-232 integration links or system management terminals. Channel 4 is for primary system management/ local service only. Up to three RS232 integration links can be directly connected to the CF board. See Figure 4.

o Fasten the DB9 end of the RS232 cable to the appropriate connector on the CF board of the Octel 250. See Figure 4.

7.2 CONNECTING THE ANALOG CHANNELSEach FLT supports 8 voice ports and

connects to the switch via a single 25-pair male-Amphenol cable. See Figure 5 for cable pin-outs.

o Physically connect the lines used for the voice path between the switch and the Octel 250. The voice lines are connected to the switch using customer-supplied male-amphenol cables which terminate on the main backplane on the Octel frames. See Figure 5.

7.3 POWERING THE VOICEBRIDGEo Turn on the VoiceBridge unit.

The power switch is located in the back. The unit should begin a self-test and boot sequence. If any of the self-tests fail, the screen will display "No Module - Waiting for Remote Access". If this occurs, refer to the VoiceBridge manual for resolution.


Installing the integration link

Connecting the analog channels

Powering the VoiceBridge


15

RDAC

Console

IntegrationLinks

Sync/X.25 Port

Figure - 4

EtherNet/LAN

Async. 4

Async. 3

Async. 1

Async. 2

Modem



16

25-pair Male Amphenol Connector

Off-hook/RingingLED’s

Figure - 5

26 TA 1 RA

27 -2 -

28 TB 3 RB29 -4 -

30 TC 5 RC31 -6 -

32 TD 7 RD

33 -8 -

34 TE 9 RE35 -10 -

36 TF 11 RF37 -12 -

38 TG 13 RG

39 -14 -

40 TH 15 RH

FLT Cable Pin-Out

25 and 50Telecom Grnd

7.4 TESTING THE INSTALLATIONo Create two mailboxes associated

with two test extensions. Record a name and personal greeting for each mailbox.

o Assign a call coverage path to the test extensions that contain Octel’s hunt group number as the first member.

o Using one test extension, call the other test extension. You should hear the personal greeting.


Verifying the installation through these steps


17

o Leave a message. Verify that the message-waiting indicator turns on.

o Verify that return to operator works properly.

o Call the Octel system access number from a test extension. You should immediately hear the recorded name and be asked to enter your password.

o Review the message in the mailbox. Verify that the direct reply feature works by pressing 8 at the end of the message.

o Delete the message. Verify that the message-waiting indicator turns off.

8.0 CONSIDERATIONS8.1 The TN746 circuit card is not

supported for integration; it is a -24 Vdc card. The TN742 and TN746B cards, -48 Vdc cards, are supported.

If using existing hardware, check the revision of analog circuit cards in the PBX. Voltage levels might vary on lower revisions of the eight-port analog circuit pack, causing garbled messages and prompts in a limited number of cases. Installing Revision 17 or higher port cards corrects the voltage fluctuation. If an Octel 250 is integrated on lower revision analog cards, customers must be aware of this potential problem and that, if it is experienced at their site, they are responsible for upgrading the circuit packs.

8.2 The System 75/Definity G1 does not support unsupervised transfers to busy stations without busy-call coverage programming. Calls will be lost. Ensure that all applicable extensions have busy-call coverage programmed, including all extensions configured as return-to-operator targets.

8.3 The attendant console on G1 and System 75 PBXs cannot directly access the VoiceBridge. In order for attendants to successfully transfer callers to the Octel 250, a transfer target is required. See the section 4.2 of this note for details.

8.4 Use of the message-return feature might cause ring-no-answer condition and caller disconnect. (We suggest creating a Class of Restriction (COR) to prevent access to the VoiceBridge ports using this feature. In addition, a COR should be created for the analog ports associated with the Octel 250. In place of using the message-return feature, create a speed-call number to be used to retrieve messages. Assign this speed-call number to a button on the feature phone.)

8.5 DCS is Lucent's PBX networking package. Octel Communications Sales Engineering must be contacted regarding DCS sites. In general,


Important notes regarding this integration


18

all integration features are supported with the exception of Call Coverage on the remote nodes. Users on the remote nodes must use station-call forwarding (all-calls) to achieve personal greeting.

8.6 Octel Communications recommends dedicating ports for automated attendant instead of processing such calls through the VoiceBridge. If you choose to go through the VoiceBridge, callers will hear the following: one ring on the VoiceBridge answers and puts the caller on hold for 1.5 seconds, one ring on the port, and then the greeting. (If music-on-hold is activated on the PBX, the caller will hear 1.5 seconds of music. This can be restricted by programming the VoiceBridge ports for Data Restriction).

8.7 Extensions on the System 75 and Definity G1 can be a maximum of five digits. Therefore, to support integration, the maximum number of digits in a mailbox can be five.

8.8 When a user’s message-waiting light is illuminated and the Leave Word Calling (LWC) feature is being used exclusively by the Octel 250, the user will only need to call the Octel 250 for their messages.

If the LWC feature is being used by the Octel 250 and other sources (i.e., a message center or station users), then users without display terminals must contact their designated message retriever to determine the source of their message-waiting light.

CAUTION: Users with display terminals and message retrievers must not delete any Octel message on their display. This allows the Octel 250 to turn off the message-waiting light when voice messages are reviewed.

8.9 DCS is Lucent's PBX networking package. In a DCS environment, subscribers on the remote nodes may not have the same integration feature functionality as those on the hub node. In general, all integration features are supported. Call Coverage support on the remote nodes is dependent on the type of switch and software as follows:

- If they are on a G3 V2 or higher system, the Remote Call Coverage feature is standard and allows coverage to personal greeting for Busy and RNA conditions.

- If they are on a G2, they must call cover to a VDN that routes the call to the hub system. This allows coverage to personal greeting on Busy and RNA conditions. VDN software is an optional package on the G2. Without VDN S/W, they will be limited to station call forwarding All Calls only.

- If they are on a System 75 or G1 system, they are limited to station call forwarding All Calls only.



19

In all cases MWI is supported to the remote hubs over a DCS network.

NOTE: G3i V1 7.0 with DCS is not supported. The PBX causes the display field to shift two characters. In addition, V1 software also does not support Call Coverage to a VDN.


©2002 AVAYA Inc. All rights reserved. All trademarks identified by the ®, SM and TM are registered trademarks, servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above information is based on knowledge available at the time of publication and is subject to change without notice. Printed in U.S.A.

AVAYA911 Murphy Ranch Road

Milpitas, CA 95035-7912

(408) 577-7000

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