01 AN INTRODUCTION

Thank you for your interest in the Director of Care Services role here at Jewish Care.

We are the largest health and social care charity for the UK’s Jewish community. Our 1,400 strong workforce supported by a team of 3,000 volunteers touch the lives of 10,000 people every week. We are a well-respected organisation, not only in the Jewish Community but in the wider charity and social care world, for the quality of our services and the dedication and sensitivity with which we deliver them.

I am delighted and honoured to have recently been appointed as Jewish Care’s new Chief Executive. This appointment is one of two Director roles I am looking to recruit over the next few months which have the quality of our care and service offering at their heart. This is an exciting time for Jewish Care but will come with all the challenges that periods of change bring.

We are an organisation that doesn’t just talk about being values driven but one that ensures our values drive everything we do. Everything we do well, we do through our people, and we are proud of our diverse and committed workforce, a workforce that represents 68 nationalities from all 5 continents. You will not only need to share our values but be a role model and ambassador for them.

Our whole reason for being is to offer the Jewish community the highest quality care services, in our care homes, in our independent living communities, through day care services, at home, and in myriad other ways, when they need them. We occupy a unique place in the community, and we value the trust people put in us very highly. Looking ahead, we need to ensure that our services continue to be of the very highest quality, and are run as smoothly and consistently as possible, while adapting to the changing needs of future residents and customers. This is a critical challenge for us to rise to, and you will be critical to ensuring do so well.

As the Director of Care Services you will be responsible for developing and then implementing a strategy for our 11 care homes, each of which is home to c15 - 120 residents. You will need to be a compassionate, authentic leader with a track record in high quality service provision, and with the strategic and operational skills to lead the services which are the heart of our organisation.

APPOINTMENT OF DIRECTOR OF CARE SERVICES

APPOINTMENT BRIEFOCTOBER 2018

If you feel you have the vision, values, ambition and skills to help us bring this to life then please do get in contact.

Daniel Carmel-Brown

Chief Executive

02 ABOUT JEWISH CARECreated in 1990 through the merger of two charities, Jewish Care has built up strong links and merged its work with other Jewish charities in order to maintain its vision of high quality care for the community. Jewish Care’s income exceeds £45 million and comes from public sources, charitable trusts and fundraising. Some 1,400 dedicated staff and 3,000 volunteers run 70 centres and specialist services throughout London and the South East.

Jewish Care is a communal organisation that is dedicated to responding to and meeting the Jewish community’s social and associated health care needs. It is the largest health and social care charity for the Jewish community in the UK, touching the lives of 10,000 people each week. It provides a wide range of services to help meet the community’s physical, social and emotional needs, both directly and in partnership with other organisations.The key focus of Jewish Care’s work is to address health and disability issues, provide for the needs of older people and refugees, and deliver programmes that offer community-based support. With the firm belief that its work is “all about people”, Jewish Care understands that care and support must recognise the whole individual, particularly in times of distress or vulnerability. The environments therefore respect clients’ Jewishness; festivals are celebrated and support is offered throughout the whole community, regardless of the level or nature of an individual's religious observance. Jewish Care’s service provision is provided increasingly within the context of a competitive environment. Local Authority funding is increasingly difficult to secure as they tighten eligibility criteria for access to services and the advent of direct payments provides clients with greater choice as to their service provider. Jewish Care is a niche provider for the Jewish community and is therefore working in disparate and widespread locations, and unable to benefit to the fullest extent from economies of scale.

VISION, PURPOSE AND VALUESJewish Care is committed to ensuring that members of the Jewish community are able to support and care for one another.

Our vision Jewish Care’s vision is of a society where people support and care about one another and are able

to participate fully in their community.

Our purpose We want to make a positive impact on the lives of Jewish people by creating and providing

excellent social care that enhances wellbeing and inspires them to stay connected to their community.

We are a leading communal organisation with a charitable purpose working in London and South East England, with an ambition to work collaboratively, initiate debate, be a catalyst for change, a channel for advancement, and a voice across the sector.

Our values Our five values are at the heart of the way we work. They drive how we act as individuals and as an

organisation, and shape our culture. They are:

Excellence We are ambitious, professional and passionate about offering high quality services delivered with dedication and sensitivity.

Enabling Working together, we actively encourage people to “go for it” and live meaningful lives.

Creative We are innovative, adaptable, welcome new ideas and believe in finding solutions that work for each individual.

Inclusive Everyone involved with Jewish Care is important and deserves to be treated with dignity and respect.

Integrity We treat people fairly and are accountable for what we do and how we do it.

03 THE ROLE

PURPOSEThe Director of Care Services is a key member of the Directorate Team and is responsible for developing and driving the implementation of the care strategy and plan across Jewish Care.

The role also provides strategic and operational leadership to the Care Services function (Care Homes, Disability and Dementia Team). The Director of Care Services works in close partnership with the Director of Community Services to ensure that the community’s needs are well met through integrated, customer focused services. In partnership with the Directorate team, delivers Jewish Care’s strategic aims and objectives and better outcomes for the people using our services.

Jewish Care’s Care Services directorate has an annual expenditure budget of c£20m and a staff team of c650.

KEY RELATIONSHIPS Clinical Governance Group Chair Community Services Group Chair Audit and Risk Committee Chair Trustees Chief Executive Directorate Colleagues

CORE AREAS OF RESPONSIBILITY:

Work closely with the CEO and participate fully as a member of the Directorate Team to align care strategies that will sustainably deliver measurable outcomes for the community, people using Jewish Care’s services and their families.

Develop and lead delivery of the strategy for care services and implement the operational plan.

Discharge all the statutory responsibilities of the Director of Care Services and take responsibility for care service reputation dependencies.

Actively participate at Board level, promoting innovation in care services and co-ordinating new programmes as they develop

Lead and develop a highly engaged and high-performing Care Services team, acknowledged for care and customer service excellence.

Lead a cohesive, high performing and responsive Care Services management team who are able to drive through change and work collaboratively with other organisational teams. A team acknowledged for their care and customer service excellence who proactively share insights and shape change to efficiently deliver strategic priorities.

In partnership with the Head of Quality and Customer experience ensure that service user needs and quality/regulator standards are met, and that lessons are learnt from complaints/compliments with changes implemented to continuously improve.

Maintain an overview of all care-related and clinical governance risks and ensure that action is taken to manage, mitigate and minimise these and regularly update and report via the Clinical Governance Committee and the Care Services risk register.

In partnership with the Director of Finance define annual and longer term forecast budget requirements for care services and monitor to ensure delivery to quality standards and within budgets agreed.

Build an appropriate external profile and relationships within the community, care sector and beyond to allow Jewish Care to be better informed of care best practice and to contribute to the advancement in the sector as a whole.

Develop and maintain effective relationships with external agencies including CQC, LAs, PCTs etc., to enhance service ratings and secure optimum funding.

04 PERSON SPECIFICATIONESSENTIAL CRITERIA Experience

A strong credible, collaborative leader with proven relevant experience in leading a significantly sized care team at a strategic level and demonstrable success of achieving performance excellence across teams. Highly respected for results, expertise and commitment.

Demonstrable experience and appreciation of the Health and Social Care sector and its challenges Significant relevant experience within a multi-site, complex, regulated environment

DESIRED SKILLS & KNOWLEDGEDriving Results

An analytical thinker with the ability to be innovative and solution focused. A strategic thinker, able to reflect, develop and articulate a vision for a sustainable portfolio of care

services, for future as well as current generations of older people.

Evidence of personal drive and accountability to deliver outcomes to the highest standard, demonstrating commitment and courage to see things through.

Commercially aware, makes sound judgements and decisions to maximise performance; taking account of organisational capacity and capability and the opportunities and threats presented by the external environment.

A skilled operational leader, with a track record leading effective, consistently high quality services that consider and are responsive to customer needs.

Communication

Highly accomplished relationship builder who builds and maintains successful relationships with both external stakeholders and internal colleagues.

Politically aware with ability to negotiate with senior staff and stakeholders, managing conflict with positive resolution techniques.

Sophisticated communicator with the ability to engage and collaborate with relevant stakeholders, internal and external at all levels.

Excellent oral and written communication skills.

Managing Performance

An excellent people manager, demonstrates effective team development, performance management and continuous improvement. Role models excellent behaviours in line with organisation values and sets stretching goals to drive performance in the leadership team and broader organisation. Has a passion for people and proactively nurtures talent, builds capability and ensures robust succession.

Leads others to formulate solutions to complex problems and persists in pursuing agreed goals to achieve organisational outcomes.

Plans, directs, monitors and organises resources to meet objectives. Demonstrates a flexible and adaptable approach to managing change and ambiguity.

Supporting People

Able to communicate objectives and expectations clearly and effectively. Can support team members in managing and prioritising their own workloads to meet deadlines. Is effective at giving positive and developmental feedback to improve individual and team

effectiveness.

Values and Behaviours

A demonstrable understanding of and empathy with Jewish Care’s vision, purpose, goals, values and the Jewish Community.

Understands the Jewish Care values, the importance of providing an excellent customer experience, working in a multi-cultural environment and being an ambassador for the organisation.

Job Specific Knowledge and Expertise

Excellent understanding and current thinking in the health and social care sector. In depth experience of managing the interface with local authority and PCT commissioners/funders. Significant budget planning and management experience.

Managing Performance

An excellent people manager, demonstrates effective team development, performance management and continuous improvement. Role models excellent behaviours in line with organisation values and sets stretching goals to drive performance in the leadership team and broader organisation. Has a passion for people and proactively nurtures talent, builds capability and ensures robust succession.

Leads others to formulate solutions to complex problems and persists in pursuing agreed goals to achieve organisational outcomes.

Plans, directs, monitors and organises resources to meet objectives. Demonstrates a flexible and adaptable approach to managing change and ambiguity.

Qualifications

Degree level education or equivalent knowledge and experience. Evidence of relevant continuing professional development. Relevant post graduate study in care, business or leadership.

05 TERMS OF APPOINTMENTSPECIAL REQUIREMENTS

Flexibility in approach

This post is subject to a satisfactory Enhanced Disclosure and Barring Service and Care Act Fit and Proper Persons checks.

SALARY AND BENEFITS PACKAGE

A competitive salary and benefits package is offered.

HOW TO APPLYSaxton Bampfylde Ltd is acting as an employment agency advisor to Jewish Care on this appointment.

Candidates should apply for this role through our website at www.saxbam.com/jobs using code TACAJA.

Click on the ‘apply’ button and follow the instructions to upload a CV and cover letter, and complete the application and equal opportunities monitoring* form.

The closing date for applications is noon on Wednesday 7th November 2018. Should you decide to make a formal application, you will receive feedback from Saxton Bampfylde within 10 working days of the closing date.

* The equal opportunities monitoring online form will not be shared with anyone involved in assessing your application. Please complete as part of the application process.