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TS 103 260-1 V0.1.4 (2015-01)

Satellite Earth Stations and Systems (SES); Reference scenario for the deployment of emergency

communications; Part 1: Earthquake

TECHNICAL SPECIFICATION

ReferenceDTS/SES-00341-1

KeywordsEmergency, satellite, telecommunications,

earthquake

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TS 103 260-1 V0.1.4 (2015-01)2

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ContentsContents...............................................................................................................................................................3

Intellectual Property Rights.................................................................................................................................5

Foreword.............................................................................................................................................................5

Introduction.........................................................................................................................................................5

1 Scope.........................................................................................................................................................6

2 References.................................................................................................................................................62.1 Normative references...........................................................................................................................................62.2 Informative references.........................................................................................................................................6

3 Definitions and abbreviations...................................................................................................................73.1 Definitions...........................................................................................................................................................73.2 Abbreviations.......................................................................................................................................................8

4 Disaster Scenario....................................................................................................................................104.1 Scenario Definition............................................................................................................................................104.1.1 Physical Effects............................................................................................................................................114.2 Actors and Roles................................................................................................................................................124.3 Disaster Response Actions................................................................................................................................124.3.1 Initial Alerting..............................................................................................................................................124.3.2 Assessment of Situation and Need for Resources........................................................................................134.3.3 Transport access...........................................................................................................................................134.3.4 Assessment and handling of (Specific) Risks..............................................................................................134.3.5 Implementation of Emergency Control Structures......................................................................................134.3.6 Fire fighting and rescue................................................................................................................................144.3.7 Treatment of Casualties...............................................................................................................................144.3.8 Evacuation....................................................................................................................................................154.3.9 Provisions.....................................................................................................................................................154.3.10 Maintenance of Public Order.......................................................................................................................164.4 Actors/Actions Summary..................................................................................................................................17

5 Information Exchanges...........................................................................................................................185.1 Overall information flows.................................................................................................................................185.2 User requirements for information exchange....................................................................................................195.2.1 General considerations.................................................................................................................................195.2.2 Between incident area and Off-site support area.........................................................................................195.2.3 Within incident area.....................................................................................................................................205.3 Communication needs by Action.......................................................................................................................205.3.1 Initial alerting...............................................................................................................................................205.3.2 Transport Access..........................................................................................................................................225.3.3 Assessment and handling of (Specific) Risks..............................................................................................235.3.4 Implementation of Emergency Control Structures......................................................................................245.3.5 Fire fighting and Rescue..............................................................................................................................245.3.6 Treatment of Casualties...............................................................................................................................245.3.7 Evacuation....................................................................................................................................................255.3.8 Provisions.....................................................................................................................................................265.3.9 Maintenance of Public Order.......................................................................................................................285.4 Characteristics of Emergency Communication Services...................................................................................295.4.1 Speech services............................................................................................................................................295.4.2 Paging (short message) Services..................................................................................................................305.4.3 Status Monitoring and Location Services....................................................................................................305.4.4 Data services................................................................................................................................................30

6 Topology Model.....................................................................................................................................316.1 Assumptions......................................................................................................................................................316.2 Model Specification...........................................................................................................................................31

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History...............................................................................................................................................................38

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Intellectual Property RightsIPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http://ipr.etsi.org).

Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document.

ForewordThis Technical Specification (TS) has been produced by ETSI Technical Committee Satellite Earth Stations and Systems (SES).

The present document is part 1 of a two-part deliverable.

IntroductionMajor emergencies or disasters may result in a need for additional resources in local telecommunications networks, especially if they are damaged or overloaded, in order to maintain or enhance the ability of emergency services to respond and coordinate their activities effectively. Satellites can play a role in replacing or supplementing other telecommunications links in these scenarios. For example satellite systems can provide:

broadband and secure communication facilities anywhere/anytime in locations where no other facilities are available, and

temporary replacement of broken/saturated infrastructures by means of backhauling

fast deployment of temporary communication networks in emergency situations.

Hence a basis for requirements for such links needs to be established, and it is intended that the scenarios defined here may be used for this purpose at a later stage.

The work is also a response to EC mandate M/496, specifically dossier 9 "Disaster Management" part 2: “Emergency Telecommunication Services” which aims to support standardisation for the optimal needs of the emergency responders.

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1 ScopeThis document defines firstly an earthquake disaster scenario. The scenario includes definition of the responders involved and their gross communication without specifying the network technologies involved. Finally the topology modelling of the responders involved is defined, in terms of their disposition in the Incident Area, their time evolution and their movements (if any).

This scenario is defined as a reference in order to allow evaluation and dimensioning of required overall emergency telecommunications. The scenario may therefore be useful for dimensioning the associated needs for satellite-based telecommunications in future, but these needs are not explicitly described.

This scenario may be relevant for potential roles for satellite-based telecommunication services, but these roles are not explicitly described.

The regulations and operating procedures for Emergency Responses varies between Member States e.g. the organisation responsible for the emergency can be the police, the fire and rescue organisation, a dedicated organisation for this purpose (e.g. Civil Protection) or others.

The response services defined for these scenarios are limited to safety-related services (i.e. not security such as law enforcement).

2 ReferencesReferences are either specific (identified by date of publication and/or edition number or version number) or non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the referenced document (including any amendments) applies.

Referenced documents which are not found to be publicly available in the expected location might be found at http://docbox.etsi.org/Reference.

NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee their long term validity.

2.1 Normative referencesThe following referenced documents are necessary for the application of the present document.

2.2 Informative references[i.1] ETSI TR 102 180: "Emergency Communications (EMTEL); Basis of requirements for communication of

individuals with authorities/organizations in case of distress (Emergency call handling)".

[i.2] ETSI TS 102 181: "Emergency Communications (EMTEL); Requirements for communication between authorities/organizations during emergencies".

[i.3] ETSI TS 102 182: “Emergency Communications (EMTEL); Requirements for communications from authorities/organizations to individuals, groups or the general public during emergencies”.

[i.4] ETSI TR 102 299: "Emergency Communications (EMTEL); Collection of European Regulatory Texts and orientations".

[i.5] ETSI TR 102 410: "Emergency Communications (EMTEL); Basis of requirements for communications between individuals and between individuals and authorities whilst emergencies are in progress".

[i.6] ETSI TR 102 476: "Emergency Communications (EMTEL); Emergency calls and VoIP: possible short and long term solutions and standardization activities".

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http://docbox.etsi.org/Reference

[i.7] ETSI TR 102 641: “Satellite Earth Stations and Systems (SES); Overview of present satellite emergency communications resources”.

[i.8] ETSI TR 103 166: "Satellite Earth Stations and Systems (SES); Satellite Emergency Communications (SatEC); Emergency Communication Cell over Satellite (ECCS)".

[i.9] ETSI TS 103 260-2: “Satellite Earth Stations and Systems (SES); Reference scenario for the deployment of emergency communications; Part 2: Mass Casualty Incident in Public Transportation”

[i.10] Mandates from the European Commission?????

[i.11] ITU-T Recommendation G.1010: End-user multimedia QoS categories

[i.12] ITU-R Resolution 647: Space services emergency database

[i.13] Report ITU-R S.2151-1: “Use and examples of systems in the fixed satellite service in the event of natural disasters and similar emergencies for warning and relief operations”

[i.14] “Environmental health in emergencies and disasters: a practical guide”. Edited by B. Wisner and J. Adams, World Health Organization, 2003.

[i.15] European Union Handbook on assistance intervention in the Frame of community mechanism for the cooperation of civil protection

[i.16]

3 Definitions and abbreviationsN.B. All of this clause will be updated/ coordinated with the MTA deliverable when the documents are stable.

3.1 DefinitionsFor the purposes of the present document, the following terms and definitions apply:

Aftershocks: Smaller earthquakes over the days/ weeks following the main earthquake. These may be sufficiently strong to cause substantial added damage.

Emergency: An event or situation, which threatens serious damage to human welfare or to the environment.

Emergency Control Centre (ECC): Facilities used by emergency organisations to handle rescue actions in reponce to emergency calls

Emergency service: Service, recognised as such by the Member State, that provides immediate and rapid assistance in situations where there is a direct risk to life or limb, individual or public health or safety, to private or public property, or the environment but not necessarily limited to these situations

Field emergency control centre (FECC): Facilities used by emergency organisations to handle rescue actions in the field

Flash flood: A rapid flooding of low-lying areas; washes, rivers, dry lakes and basins. (http://en.wikipedia.org/wiki/Flash_flood)

Hazard area: Area with obvious or supposed threats to physical/psychological health, properties, and/or environment.

Incident area: Area where the incident occurred, and/or the area which needs communication coverage to manage the response implemented

Public Safety Answering Point (PSAP): Physical location where emergency calls are received under the responsibility of a public authority

Quality of Experience: The overall acceptability of an application or service, as perceived subjectively by the end-user (see notes 1 and 2). (from ETSI TR 126 944)

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NOTE 1: Quality of Experience includes the complete end-to-end system effects (client, terminal, network, services infrastructure, etc).

NOTE 2: Overall acceptability may be influenced by user expectations and context.

For the purpose of the present document, QoE is limited to those parameters that are reasonably expected to be under the control of the Service Provider, i.e. it excludes aspects of specific terminal equipment implementation. In the document, the exact E2E measurement point will be defined for each service.

QoE indicates performance metrics as expressed from the end service user's point of view. They can be required or reported by the common users, and may be stated irrespective of their measurability.

In general, a Service Provider will set service requirements in line with the end-user's expected QoE, which needs to be translated into parameters or metrics that the service provider can control or measure. Thus, it is necessary to map QoE metrics to measurable End-to-end Service QoS and System QoS parameters, which provide the means for the service providers to guarantee the service quality.

3.2 AbbreviationsFor the purposes of the present document, the following abbreviations apply:

CAP Common Alerting ProtocolCEPT Conférence Européenne des Postes et TélécommunicationsECA European Common AllocationECC European Communications CommitteeECC Emergency Control CentreELT Emergency Locator TransmitterEMTEL EMergency TELecommunicationsEPIRB Emergency Position Indicating Radio BeaconETSI European Telecommunications Standards InstituteFECC Field emergency control centreFSS Fixed Satellite ServiceGNSS Global Navigation Satellite SystemGOES Geostationary Operational Environmental SatelliteGPS Global Positioning SystemGSO Geostationary OrbitICT Information and Communication TechnologyIPR Intellectual Property RightISO International Standardisation OrganisationITU International Telecommunication UnionITU-R International Telecommunication Union Radio communications SectorITU-T International Telecommunication Union Telecommunications SectorLEO Low Earth OrbitMSS Mobile Satellite ServiceNRBC Nuclear, Radiological, Bacteriological, ChemicalOASIS Organisation for the Advancement of Structured Information StandardsPAMR Public Access Mobile RadioPLB Personal Locator BeaconPLMN Public Land Mobile NetworkPMR Private Mobile RadioPPDR Public Protection and Disaster ReliefPSAP Public Safety Answering PointPSTN Public Switched Telephony NetworkQoE Quality of ExperienceRCC Rescue Coordination CentreRDSS Radio Determination Satellite ServiceSARSAT Search And Rescue Satellite-Aided Tracking

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SatEC Satellite Emergency Communications Working GroupSCN Satellite Communications and Navigation Working Group SG Study GroupSES Satellite Earth Station and SystemsTC Technical CommitteeTETRA Terrestrial Trunked RadioTR Technical ReportTS Technical SpecificationV Voice

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4 Disaster ScenarioThis clause defines an earthquake scenario, firstly in terms of its main constituent events and secondly by its physical consequences. Subsequently the response actions by emergency forces to this scenario are defined in terms of the casualties involved, the actors and organisations, overall operating modes, duration and dimensioning factors etc..

The scenario is sufficiently generic to be considered representative of potential future earthquakes, and thus to allow relevant communication characteristics for current and future needs to be established.

4.1 Scenario DefinitionA summary of recent earthquakes and their effects is given in Annex A as examples of the scale of events being considered.

The Earthquake is assumed to be of a magnitude sufficient to cause a multitude of physical effects, such as collapsed buildings, disruption of infrastructure, lack of power, lack of telecommunications, fires, risks of chemical accidents etc. Each of these incidents may not differ much from isolated similar incidents of this nature, but the added challenge is that the incidents happen at the same time, thus reinforcing the effects and strains on available resources.

The earthquake hits a city with a total population of 350 000, positioned among mountains in a coastal area, at midday.

The overall physical disposition of effects of the earthquake in the Incident Area is defined in Figure 4-1.

Figure 4-1: Incident Area

Where:

A: Sector A, residential areaB: Sector B, industrial areaC: Sector C, entrance area main road and power lineD: Entrance small road/ bridgeE: Ambulance station, assembly pointF: Medical treatment area Sector AG: Medicals treatment area Sector BDistances: C to E: 7kmsE to A: 3kmsE to B: 2kms

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Egil Bovim, 10/01/15,

This diagram is to be replaced with a more mature diagram from the modelling work

E to D: 6kms

The epicentre of the earthquake is at the outskirts of the city. Severe damages, like landslides, collapsed buildings etc. are limited to an area within a distance of 6-8 kilometres from the epicentre.

Outside this area there are limited damages, like broken windows, limited damages to buildings etc. Hence the incident area is defined as an area 12x15 kilometres.

A detailed description of the incident is provided in Annex B

4.1.1 Physical EffectsThe effects of the earthquake on the population and infrastructure will last for an appreciable time, even many years, but our focus is on the period for which emergency communications are needed. The nature of these consequences is as follows.

4.1.1.1 Collapse of buildings

There is a large number of buildings in varying state of collapse.

In area A the damage are to domestic structures (blocks of flat) a shopping centre and a school with an enrolment of 340 students. A total of 1750 individuals are initially unaccounted for, many of them suspected to be trapped within the buildings, but some may also be out of the area (e.g. at work).

In area B, the damage is primarily to industrial buildings, the total number of individuals in the area at the time of the earthquake was 1485.

Fire

There is a fire in a department store in the shopping centre (area A), threatening to spread to other shops as well.

In Area B there is a fire in a bus garage/ workshop.

4.1.1.2 Disruption of infrastructure

Disruption of infrastructure as defined below is partly due to direct effects of movements during the earthquake, but also caused by a considerable landslide which covers buildings, roads etc.

4.1.1.2.1 Road Access

The landslide covers the main road leading into the incident area. Alternative road to the area is via a bridge, which has a weight limit of 3 tons. A result of the limit is that trucks, such as standard fire engines, are unable to enter into the incident area. It is initially unclear whether this bridge has got structural damage.

4.1.1.2.2 Power

There is a complete loss of power within the incident area. As one of the major power lines pass through the area, there is also a reduced power capacity in the city at large. Some critical facilities, e.g. hospitals, have separate emergency power supply, but other facilities are faced with periodical power cuts..

4.1.1.2.3 Water supply

Water pipes, both in areas A and B, have been broken, leading to a total loss of water supply.

4.1.1.2.4 Sanitation

Sewage systems, both in areas A and B, have been broken and are non-functional.

4.1.1.2.5 Telecommunication

There are widespread damages to telecommunications systems in the incident area. Expert teams are brought in to do repair.

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4.2 Actors and RolesThis clause defines the actors (i.e. responders) and their roles within the incident area in handling the disaster. Depending on local/ national organisation of services and division of tasks/ responsibilities, the entities involved and their individual areas of work may differ in practice.

Note : not included in the actors below because their own communications needs are not necessary for the response requirements are: 1) casualties 2) individual non-casualties (not directly affected by the disaster), and 3) unnecessary personnel (e.g. the press).

In addition to their primary roles, actors may participate in other tasks. The roles will differ between Member States, but a typical distribution of roles is given below

1) Site management: Coordination of actors and reporting to local/ national authorities, leading the CFECC

2) Fire and rescue: Securing the hazard areas, fighting fires and searching for individuals

3) Health services: Triage and treatment of the injured, organising medical evacuation out of the incident area

4) Police: Public order,

5) Local authorities: Providing supplies, shelters etc.

6) Utilities/ Roads departments: Temporary analysis and permanent replacement of destroyed infrastructure

7) Civil Protection: Registration of individuals, assisting in SAR, treatment of the injured, and re-establishing of infrastructure.

8) Military forces: As for Civil Protection above.

9) NGO/ Voluntary organisations: Depending on the incident, these may have a wide variety of roles, typically assisting the public services which are in place.

4.3 Disaster Response ActionsThe actions of the Actors (defined in 4.2 above) in the Incident Area of this particular scenario are further defined below including overall duration for each action. For timelines see annex C.

4.3.1 Initial AlertingInvolved actors

Actions Start point Intermediate point

End point Duration

(in-)directly affected individuals

Emergency calls to PSAP or to local representatives of police or emergency services

Earthquake First alert of emergency services

First alert of emergency services

Initial alerting: 30-40 minutes.

PSAP will stay busy for the whole duration of the handing of the earthquake, as members of public will tend to use emergency number(s) for update later as well.

Note: Some countries have implemented automatic systems for alerting of earthquakes, but that is outside the scope of this document.

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4.3.2 Assessment of Situation and Need for ResourcesInvolved actors


End point Duration

All actors, but the overall responsibility lies with the disaster management. Assistance from experts (e.g. geologist) is needed.

The assessment is an ongoing and re-iterative process

Earthquake First alert of emergency services

End of disaster handling

Hours/ days

4.3.3 Transport accessInvolved actors


End point Duration

Roads department/ geologists

Initial assessment 30 minutes after the earthquake when problems are reported by operational emergency services

When assessment is made and reparative actions are initiated.

Temporary repair completed

Hours

Roads department,

Repair of broken roads/ removal of landslide/

Once assessment is completed

Temporary repair completed

Days

4.3.4 Assessment and handling of (Specific) RisksInvolved actors


End point Duration

Geologist Assessing risks for further landslides/ rockfalls

30 min after earthquake

Request for assistance

Conclusion 2 hours

Building surveyors

Assessing risks for further collaps of buildings

2 hours after landslice

Arrival on scene

Conclusion 5 hours

4.3.5 Implementation of Emergency Control StructuresInvolved actors


End point Duration

Site management/ emergency services

Organising emergency control structures (SECC staffed with most senior member of staff on site, etc.)

20 minutes after the earthquake

Establishment of CFECC (50 mins after earthquake)

Completion of handling of the earthquake

Days

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4.3.6 Fire fighting and rescue Involved actors


End point Duration

Firefighting Set-up of management structure

Reconnaissance

Set-up of exclusion zone (i.e. inner cordon)

Firefighting

Arrival (30 mins after earthquake)

Reporting from firefighting

Fires put out Hours

Rescue Localisation of individuals in hazard area

Rescue/evacuation of affected individuals out of hazard area (e.g., vehicle extrication, firefighting under respiratory protective equipment (RPE), surface water rescue, decontamination in CBRN scenarios etc.)

Preliminary first aid (free airways etc)

Handing over of individuals to emergency medical service at casualty collection point(s) (CCP)

Reporting to FECC

When area is considered safe for start of rescue work

Reporting from rescue

End of rescue works (all individuals evacuated from hazard area

Hours/ days

Assisting services (e.g. military, civil protection and NGOs)

Support to firefighting and rescue

Reconnaissance Reporting to firefighting and rescue

End of rescue works

Hours/ days

4.3.7 Treatment of CasualtiesInvolved actors


End point Duration

(In-)directly affected individuals

Immediate life-saving measures Discovery of casualties

Hand-over of casualties to emergency services

All casualties in treatment by emergency services

Minutes/ hours

Firefighting and rescue

Immediate life-saving measures (eg. free airways)

Handing over of casualties to emergency medical service at CCPs

Discovery of casualties

Hand-over of casualties at CCP

All casualties in treatment by emergency services

Hours

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Emergency medical service

Take-over of affected persons at casualty collection point

Search for individuals outside hazard area

Assessment of all directly affected individuals (triage)

Initial treatment and stabilisation/ preparation for medevac

Documentation of findings and reporting

Discovery of casualties

All casualties assessed and registered

All casualties needing further treatment on their way to or arrived at hospitals

Individuals not needing further treatment transferred to relevant evacuation system,

Dead individuals handed over to Civil Protection.

Hours

4.3.8 EvacuationInvolved actors


End point Duration

Civil Protection/ Local Authorities

(Intermediate) shelter provision

Transport of evacuees

Psycho-social care

Registration of individuals (65 min after earthquake)

All directly affected individuals at interim care centre

All directly affected individuals at shelter

Hours/ days

4.3.9 Provisions

4.3.9.1 Power Restoration

Involved actors


End point Duration

Power corporation/ local authorities/ civil protection

Temporary deployment of emergency generators

Realisation of loss of power supply/ request for assistance

Arrival of first generators (120 minutes after earthquake)

Generators deployed to critical areas/ supply lines for fuel established and working

Hours

Power corporation/

Replacement of power lines Once area is declared safe

Arrival of repair teams

Permanent power supply re-installed

Days/ weeks

4.3.9.2 Water, Food and Sanitation

Involved actors Actions Start point Intermediate End point Duration

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point

Civil Protection/ Local authorities/ NGOs

Emergency supply of water and food. (both to casualties and emergency staff

Request for assistance (90 minutes after earthquake)

Arrival of supplies (4 hours after earthquake)

Goes on till the end of the handling of the disaster

Days

Civil Protection/ Local authorities/ NGOs

Temporary deployment of portable toilets, implementation of routines for maintenance

1-2 hours after earthquake



Hours

4.3.9.3 Temporary Shelters

Involved actors Actions Start point Intermediate point

End point Duration

Local authorities/ civil protection/ NGOs

Provision of tents for temporary shelters

Request made (90 minutes after earthquake)


Goes on till all casualties have been evacuated from the incident area

Days

4.3.9.4 Telecommunication

Involved actors Actions Start point Intermediate point

End point Duration

Telcom provider(s)

Restoring telecommunication services in the incident area

Telecom providers realise immediately after earthquake that services are down.

Arrival of repair teams in the incident area (120 minutes after earthquake)

All lines re-installed

32 hours (the contractual limit set by some Member States)

4.3.10 Maintenance of Public Order Involved actors


End point Duration

Police/ military forces/ civil protection

Public order

Documentation

Arrival of first police offiers (30 minutes after earthquake)


Days

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4.4 Actors/Actions SummaryThe table below summarises the correspondence between the defined Actors and the Actions.

Table 4-1: Summary of Actors and their Actions

ETSI

TaskInitial alerting

Assess-ment Access

Risk Managt.

Implem. Strat.

Fire-fighting Rescue

Treatment casualties

Evacuation Power

Water/san Shelter Telecom

Public order

On siteSite management 15 20 15Fire 80 15 5 200Rescue 20 30 5 100 50Health services 25 15 5 200Police 20 15 10 5 100Local Authorities 15 50 75 50Civil Protection 30 100 10 30Defence 10 50 100 100 100Roads department 80 25Power corporation 50Water Utilities 50Telcom provider(s) 30NGO 100 150 75 30 50Experts (geology, buildings etc) 20

Off sitePSAP 12ECC 20Hospital 200

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5 Information ExchangesThis clause firstly defines the information exchanges involving the actors (entities) defined in clause 4.2 and 4.3 within and to/from the Incident Area.

Note: Information exchanges solely within off-site areas and arising from the scenario are out of scope as they are assumed to be satisfied with existing infrastructure.

This clause then describes the characteristics of the information exchanges, based on actors and actions. ………..

5.1 Overall information flowsThis clause defines the overall user requirements for information exchange followed by a description of the necessary services.

The diagram below depicts the organisational hierarchy and associated lines of communication in a scenario of this type.

Figure 5-2: Responder Organisational Hierarchy and Related Information Flows

The Off-Site area includes all those existing (static) entities and actors with existing resources (telecommunications and otherwise) for the support of emergency scenarios. The Off-Site Actors and their roles are shown but are not detailed further below.

This scenario assumes multi-disciplinary rescue services with a team for each discipline: for example Service 1 (Fire& Rescue team), Service 2 (Health and medical emergency team) and Service 3 (police or public order forces).

ETSI

Coordinating Field ECC (CFECC)

Service 1ECC (FECC)

SubService 1ECC (SECC)

Incident Area

Off-Site/Support Area

Telecoms Services

Service 2ECC(FECC)

Sub-Service

1ET1

Sub-Service

1ET2

Sub-Service

1ET1

Sub-Service

1ET2

Sub-Service

1ET1

Sub-Service

1ET2

Sub-Service

1ET1

Sub-Service

1ET2

Sub-Service

2ET1

Sub-Service

2ET2

Sub-Service

2ET1

Sub-Service

2ET2

ECC: Emergency Control CentreService e.g. Fire-fighting & RescueSub-Service: e.g. Fire-fightingET: Emergency Team

: information flows

SubService 2ECC (SECC)

SubService 1ECC(SECC)

SubService 2ECC(SECC)

: Hierarchical links and associated information flows

Individuals

Public Safety Answering PointService A, B, C

Emergency Control CentreService A, B, C

(Inter-)NationalResources incl. NGOs

(Inter-)NationalResources incl. NGOs

AssistingPSAPs/ECCs

LEMA(Local emergency

Management Authority)

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5.2 User requirements for information exchange5.2.1 General considerationsApart from user requirements on performance and reliability of information exchange the most important aspects of communication equipment to be used by emergency services are:

Functionality in terms of capability, compatibility, interoperability, security and safety;

Usability, i.e. hardware considerations, ergonomics, and user interface;

Supportability in terms of sustainability, configurability, and modularity.

These requirement categories are listed for completeness only since their description is beyond the scope of this specification.

All involved decision makers on all levels of the incident management hierarchy continuously iterate decision cycles, which can be considered as information processing. The main elements of a decision cycle are:

(obtain task);

Investigate/check situation;

Evaluate situation/resources and plan;

Decide;

Act and/or instruct;

(report status).

A key prerequisite for appropriate decision making is timely acquisition of distributed information via different communication channels and assembling a common operating picture (COP), which again has to be processed, distributed, and adequately presented to involved stakeholders.

The decision cycle frequency is influenced by various factors. As a rule of thumb, the frequency depends on the risks to different assets: threat to human life or physical condition vs. threat to animals vs. threat to environment and properties. Conversely, requirements on performance and reliability of information exchange means are partly driven by the frequency of the decision cycle.

Generally, information exchange based on voice has several distinct (dis-)advantages:

Intuitive way of exchanging information, even in stressful situations; high interactivity;

No eye-contact needed; sending/receiving information are not exclusive tasks;

Simple (unidirectional) one-to-many communication;

Robust, but limited information exchange rate;

Not suitable for synchronising data (e.g. lists) between several parties.

The following sections list qualitative requirements for different information types and services.

5.2.2 Between incident area and Off-site support areaSource to destination(s)

Type of information Service Requirements

CFECC/FECC to ECC status reports, demand notification voice speech intelligibility/quality, call setup time, end-to-end delay

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Egil Bovim, 10/01/15,

The relationship with NGOs seems to be missing here. Communication with NGO management will be at authority level, whereas there is a communication at field management level (for the lack of a better word) level between the CFECC and NGO field management. On operational level there needs to be a communication between SECC and the field personnel, I have included that in each of the actions tables in 5.3, as personnel from NGOs working in the field (e.g.SAR) will be coordinated by the relevant SECC.

ECC to CFECC/FECC tasks, allocated resources voice speech intelligibility/quality, call setup time, end-to-end delay

CFECC/FECC to ECC common operating picture data data integrity, data timeliness (minutes), medium throughput

ECC to CFECC/FECC common operating picture

background information (e.g., construction plans, maps/GIS, manuals, guidelines, information on relevant infrastructure etc.)

data data integrity, data timeliness (minutes), medium to high throughput

ICC to/from hospital or telemedicine centre

telemedicine applications multi-media

setup time, constant quality, integrity, high throughput

5.2.3 Within incident area

5.2.3.1 Emergency service disciplines

Source to destination(s) Type of information Service Requirements

emergency teams/officers to SECC

status reports, availability, constraints, demand notification, risks

voice (group call)

speech intelligibility/quality, call setup time, end-to-end delay

emergency teams to team officer/SECC

PPE parameters data data integrity, data timeliness (seconds), low throughput

SECC to emergency teams/officers

tasks, allocated resources voice (group call)


SECCs to SECCs task coordination, availability, constraints, demand, risks

voice (group call)


SECCs to SECCs common operating picture data data integrity, data timeliness (minutes), medium to low throughput

SECC to FECC/CFECC status report, demand, availability, constraints, risks

voice (group call)


FECC/CFECC to SECC decisions, deployment area, tasks, resources to be used, risks

voice (group call)


SECC to FECC/CFECC common operating picture data data integrity, data timeliness (minutes), medium to low throughput

FECC/CFECC to SECC common operating picture data data integrity, data timeliness (minutes), medium to low throughput

Note: The hazard area(s) are not considered as having separate user requirements from the above, but the QoE requirements may be higher.

5.3 Communication needs by Action5.3.1 Initial alertingNote: Communication between members of the public and PSAP falls outside the scope of this TS

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Source to destination(s)


PSAP to ECC Relay information from callers: Situation assessment, numbers of injured etc.

Voice (1/ 1 group call)


PSAP to ECC GIS information, Caller line ID Data data integrity, data timeliness (seconds), low throughput

5.3.2 Assessment of Situation and Need for ResourcesSource to destination(s) Type of information Service Requirements

Emergency teams/officers to respective ECCs

(Initial phase, before SECC/CFECC have been set up)

Status reports Voice (group call?)

Speech intelligibility/quality, call setup time, end-to-end delay

Emergency teams/officers to respective ECCs


Status reports (Position, pictures, reports in pre-planned format and content)

Data Data integrity, data timeliness (seconds), low throughput/ video streaming

Respective ECCs to emergency teams/officers


Tasks, allocated resources Voice (1/ 1 group call)


Respective ECCs to emergency teams/officers


Status reports/ tasks/ allocated resources

Data

Emergency teams/ officers to SECCs

Status reports Voice (group call?)

See individual actions

Emergency teams/ officers to SECCs

Status reports Data See individual actions

SECCs to emergency teams

Status reports/ allocation of tasks Voice (1/ 1 group call)

See individual actions

SECCs to emergency teams

Status reports/ allocation of tasks Data See individual actions

SECCs to CFECC Status reports, requests Voice

SECCs to CFECC Status reports, requests (pre-planned forms and intervals/ ad hoc)

Data

CFECC to SECCs Status reports, allocation of tasks Voice

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CFECC to SECCs Status reports, allocation of tasks Data

CFECC to Authorities/ ECCs

Status reports/requests Voice

CFECC to Authorities/ ECCs

Status reports, requests (pre-planned forms and intervals/ ad hoc)

Data

Authorities/ ECCs to CFECC

Status reports, allocation of tasks Voice

Authorities/ ECCs to CFECC

Status reports, allocation of tasks Data

CFECC to all units Emergency messages Voice (broadcast)

5.3.2 Transport AccessSource to destination(s) Type of information Service Requirements

Assessment team/ site management (roads) to central authority (roads department)

Status reports/ requests Voice

Assessment team/ site management (roads) to central authority (roads department)

Status reports (pictures)

Data

Central authority (roads department) to assessment team/ site management (roads)

Tasks, allocated resources

Voice speech intelligibility/quality, call setup time, end-to-end delay

Central authority (roads department) to assessment team/ site management (roads)

Status reports, maps, overview resources

Data

Site management (roads) to road workers teams

Status reports/ allocation of tasks


Road workers teams to site management (roads)

Status reports/ requests Voice speech intelligibility/quality, call setup time, end-to-end delay

Site management (roads) to emergency team (public order)

Status reports/ requests (e.g. traffic control)


Emergency team (public order) to site management (roads)

Status reports/ requests (e.g. traffic control)

Voice

Site management (roads) to CFECC Status reports/ requests Voice

Site management (roads) to CFECC Status reports/ requests Data data integrity, data timeliness (minutes), medium to low throughput

CFECC to site management (roads) Status reports/ tasks Voice

CFECC to site management (roads) Status reports/ requests Voice data integrity, data timeliness (minutes), medium to low throughput

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Site management (roads) to defence engineers

Status reports/ task allocation

Voice

Site management (roads) to defence engineers

Status reports/ site information

Data data integrity, data timeliness (minutes), medium to low throughput

Defence engineers site management (roads)


Defence engineers site management (roads)

Status reports/ site information


5.3.3 Assessment and handling of (Specific) RisksSource to destination(s) Type of information Service Requirements

Geology expertise to CFECC Status reports, requests Voice speech intelligibility/quality, call setup time, end-to-end delay

Geology expertise to CFECC Status reports, e.g. pictures Data data integrity, data timeliness (seconds), low throughput

CFECC to geology expertise Status reports, task allocation


CFECC to geology expertise Site information, maps, pictures

Data

Geology expertise to central authority (geology)

Status reports, requests Voice speech intelligibility/quality, call setup time, end-to-end delay

Geology expertise to central authority (geology)

Status reports, e.g. pictures Data data integrity, data timeliness (seconds), low throughput

Central authority (geology) to geology expertise

Status reports, task allocation


Central authority (geology) to geology expertise

Site information, maps, pictures, access to

databases

Data

Building surveyors to CFECC Status reports, requests Voice

Building surveyors to CFECC Status reports (premade forms), pictures


CFECC to building surveyors to

Status reports, requests Voice

CFECC to building surveyors to

Status reports Data data integrity, data timeliness (minutes), medium to low throughput

Building surveyors to local authorities

Requests (General information/ drawings etc.)

Voice

Building surveyors to local authorities

Requests (General information/ drawings etc.)


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Local authorities to building surveyors

Information, requests Voice

Local authorities to building surveyors

Drawings/ plans/ access databases


5.3.4 Implementation of Emergency Control StructuresCovered in the tables in sections 5.2.2 and 5.2.3

5.3.5 Fire fighting and RescueSource to destination(s) Type of information Service Requirements

ECC to emergency teams/ officers (before SECC has been established)

Dispatching Voice Speech intelligibility/quality, call setup time, end-to-end delay


Dispatching (Computer aided dispatch)

Data Data integrity, data timeliness (seconds), low throughput

Emergency teams/ officers to ECC (before SECC has been established)

Status report, requests for resources

Voice Speech intelligibility/quality, call setup time, end-to-end delay


Status report (location/ numbers and description of casualties/

pictures etc.)


SECC fire to emergency teams/ officers

Tasks, allocated resources Voice (1/ 1 group call)


SECC fire to emergency teams/ officers

Tasks, allocated resources (Pre-prepared forms)

Data

Emergency teams/ officers to SECC fire

Situation reports, requests Voice Speech intelligibility/quality, call setup time, end-to-end delay

Emergency teams/ officers to SECC fire

Status report (location data/ pictures etc, streaming video (smoke divers))

Data

SECCs to NGO emergency teams

Status reports, allocation of tasks


NGO teams to SECC Status report, requests Voice (1/ 1 group call)


Emergency teams/ officers to emergency teams/ officers

Common operational picture/ sharing of information



5.3.6 Treatment of CasualtiesNote: Emergency teams in health include personnel at ambulance cars, ambulance helicopters and triage/ first aid/ treatment points.

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Dispatching Voice Speech intelligibility/quality, call setup time, end-to-end delay








Status report (location/ numbers and description of casualties/pictures etc.)


SECC health to emergency teams/ officers

Tasks, allocated resources/ destinations of patients



SECC health to emergency teams/ officers


Data

Emergency teams/ officers to SECC health


Emergency teams/ officers to SECC health

Status report (location data/ pictures etc, streaming video

Data

SECCs to NGO emergency teams

Status reports, allocation of tasks Voice (1/1 group call)

NGO teams to SECC Status report, requests Voice (1/1 group call)


Emergency teams/ officers to emergency teams/ officers

Common operational picture/ sharing of information

Voice (1/1 group call)


Emergency teams/ officers to external resources (hospitals)

Status reports, request for specialist assistance


Emergency teams/ officers to external resources (hospitals)

Patient information/ telemedicine applications

Data

External resources (hospitals) to emergency teams/ officers

Expert advise/ request for information


External resources (hospitals) to emergency teams/ officers

Telemedicine applications/ access to databases

Data

5.3.7 EvacuationSource to destination(s)


Civil protection (field) to Civil protection

authority

Status reports, availability, constraints, demand notification, risks


Civil protection (field) to Civil protection

Status reports (numbers of evacuees etc),

Data

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authority

Civil protection (field) Civil protection

authority to

Civil protection (field)

Situation reports, requests for information etc.

Voice

Civil protection (field) Civil protection

authority to

Civil protection (field)

Status reports (numbers of evacuees etc.),

Data

Civil Protection to CFECC



Civil protection to CFECC

Status reports Data Data integrity, data timeliness (seconds), low throughput

CFECC to civil protection

Status reports, tasks Voice Speech intelligibility/quality, call setup time, end-to-end delay

CFECC to civil protection

Status reports, maps etc. Data

Civil protection to transport provider(s)

task coordination, availability, constraints, demand, risks



Civil protection to transport provider(s)

Status reports, transport plans. Data Data integrity, data timeliness (minutes), medium to low throughput

5.3.8 Provisions

5.3.8.1 Power


Power corporation (central) to CFECC



Power corporation (central)to CFECC

Status reports (e.g. maps), plans for restoration/ supply of generators etc.

Data data integrity, data timeliness (seconds), low throughput

CFECC to Power corporation (central)

Status report, tasks Voice speech intelligibility/quality, call setup time, end-to-end delay

CFECC to Power corporation (central)

Status reports, tasks. Data

Site management (power) to Power corporation (central)


Site management (power) to Power corporation (central)

Status reports (pictures) Data

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Power corporation (central) to site management (power)

Tasks, allocated resources Voice speech intelligibility/quality, call setup time, end-to-end delay

Power corporation (central) to site management (power)

Tasks, allocated resources, maps, Data

Site management (power) to power workers teams

Status reports/ allocation of tasks Voice (1/ 1 group call)

Power workers teams to site management (power)

Status reports/ requests Voice (1/ 1 group call)


Site management (power) to CFECC


Site management (power) to CFECC

Status reports/ requests Data data integrity, data timeliness (minutes), medium to low throughput

CFECC to site management (power)

Status reports/ tasks Voice

CFECC to site management (power)

Status reports/ tasks Voice data integrity, data timeliness (minutes), medium to low throughput

Site management (power) to civil authorities

Status reports/ task allocation Voice

Site management (power) to civil authoritites

Status reports/ task allocation/site information


Civil authorities to site management (power)


Civil authorities to site management (power)

Status reports/ requests/site information (maps)


5.3.8.2 Water, food and sanitation


CFECC to civil protection authority / local authorities



CFECC to civil protection authority/ local authorities

Status report, requests for resources, maps


Civil protection authority/ local authorities to CFECC

Status reports, allocation of resources


Civil protection authority/ local authorities to CFECC


Data

Civil protection authority/ local authorities to site management teams



Civil protection authority/ local authorities to site management teams


Data

Site management teams to civil Status reports, Voice Speech intelligibility/quality, call

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protection authority/ local authorities allocation of resources setup time, end-to-end delay

Site management teams to civil protection authority/ local authorities


Data

Site management teams to field workers (civil protection/ local authority/ NGO)


Voice (1/ 1 group call))


Field workers (civil protection/ local authority/ NGO) to site management teams

Status reports Voice

5.3.8.3 Temporary Shelters


CFECC to local authorities Status report, requests for resources


CFECC to local authorities Status report, requests for resources, maps


Local authorities to CFECC Status reports, allocation of resources


Local authorities to CFECC Status reports, allocation of resources

Data

Local authorities to site management teams



Local authorities to site management teams


Data

Site management teams to local authorities



Site management teams to local authorities


Data

Site management teams to field workers (local authority/ civil protection/ defence fordes/ NGO)




Field workers (local authority/ civil protection/ defence fordes/ NGO) to site management teams

Status reports Voice

5.3.9 Maintenance of Public OrderSource to destination(s) Type of information Service Requirements

ECC to emergency teams/ Dispatching Voice Speech intelligibility/quality, call

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officers (before SECC has been established)

setup time, end-to-end delay








Status report (location/ numbers and description of casualties/

pictures etc.)


SECC police to emergency teams/ officers

Tasks, allocated resources/ destinations of patients



SECC police to emergency teams/ officers


Data

Emergency teams/ officers to SECC police


Emergency teams/ officers to SECC police

Status report (location data/ pictures etc.)

Data

5.4 Characteristics of Emergency Communication ServicesClause 5.3 presented a list of user requirements for communication services. Clause 5.5 provides more details on these communications services and its relation to Quality of Service (QoS) and Quality of Experience (QoE) concepts.

5.4.1 Speech servicesSpeech services are currently the most instinctive and most used communication services in emergencies, and this is likely to remain the case for years to come. For speech services several universal requirements exist, characterised by:

Speech intelligibility and quality: that received speech is capable of being understood reliably and some cases high speech quality is desirable.

Call setup-time: short call set-up times enable rapid communication of relevant information.

End to end delay: it is recognised that where a duplex voice communication system imposes an end to end delay of over 500 ms there is degradation in the voice quality [ITU-T Recommendation G.114].

Examples of speech services are Point-To-Point and Push-To-Talk services.

5.4.1.1 PMR group call channels

The number of required voice channels depends on the number of involved emergency service disciplines and the command structure:

1 group call channel jointly used by ECC, CFECC, and all FECCs;

1 group call channel jointly used by each emergency service’s FECC and all assigned SECCs;

1 group call channel jointly used by each SECC and all assigned emergency team officers;

Optional: 1 group call channel used by each emergency team.

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Example: 7 involved emergency service incident commanders manage 3 sectors each, and 3 teams per sector. The total (maximal) number of required voice channels for group calls sums up to 1+7+7*3+7*3*3=86.

5.4.2 Paging (short message) ServicesPaging services are used by a variety of authorities in order to contact their personnel, and paging services are available from a variety of networks and technologies. The network needs to be able to identify the requested authorised emergency agent(s), and then deploy the appropriate technology to contact them. This requirement may encompass different communication network technologies, services and applications such as paging, presence, texting, etc.

5.4.3 Status Monitoring and Location ServicesStatus monitoring includes a wide variety of parameters, e.g. breathing air tank levels, accountability monitoring, distress buttons and vital signs monitoring. Location services provide real-time information regarding the position of personnel or vehicles to an emergency team leader. This information may also include status information regarding the person or vehicle. The service may require frequent transmissions to update position; the amount of data transmitted is likely to be small when location is based on satellite-based solutions, but can be quite extensive when location is to be calculated inside buildings as other technologies may have to be used. Location reporting services may be one-way with no acknowledgement, necessitating a robust communication mechanism. Position information may be considered sensitive in some emergencies and may require security mechanisms to protect the data.

5.4.4 Data servicesData services are used to provide a large number of applications which can have widely differing requirements in terms of capacity, timeliness and robustness of the data service. Ideally, the communication networks should support the required data throughput and minimise end to end delay, especially for applications such as real time video. Noting the extreme circumstances which may be in force during an emergency, it may be desirable for networks to degrade gracefully when user requirements exceed the agreed levels of service.

There is a variety of data applications such as Email, Imaging, Digital mapping, Location services, Video, Data base access and Personnel monitoring. The data applications can be characterized by:

Throughput: data volume in a given time.

Timeliness: importance of the information arriving within an agreed timeframe.

Preservation of data integrity: how (reliable) free from bit errors the information transmission needs to be. E.g. a bitmap image with some errors is still useable; a jpg image with some bit errors may be unreadable.

Data service distribution requirements are driven by the applications used by emergency service disciplines. Typical use cases for the envisaged responses from the user perspective are:

Point-to-point data transfer (e.g., ECC sends background information to CFECC);

Multi-point-to-point data transfer (e.g., PPE data from team members is sent to team officer, aggregation of registration and triage data);

Multi-point-to-multi-point data transfer (e.g., synchronisation of common operating picture or casualties data between ECC/CFECC/FECCs/SECCs);

Unidirectional point-to-point streaming (e.g., data generated by sensors);

Bidirectional point-to-point streaming (e.g., real-time telemedicine applications);

Multi-point-to-multi-point streaming (e.g., audio/video conference calls).

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6 Topology ModelA textual, graphical or mathematical topological model showing how end-users are deployed/move in their field of activity. This topological model may make reference to existing work but it must be part of the reference scenario.

6.1 Assumptions

6.2 Model Specification

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Annex A (informative):Major Recent Earthquakes

Date Country Place Mag People Buildings CostEurope Killed Injured Affected homeless demolished damaged

'000s '000s MEuro

20/05/2012 Italy Emilia 6 24 350 25 20 15800+

11/05/2011 Spain Lorca 5.3 10 167 15 20006/04/2009 Italy L'Aquila 6.3 295 1600 56 50 10000 250007/09/1999 Greece Athens 5.9 143 115 2,700 35,000 4200

Outside Europe

11/03/2011 Japan Honshu 9 20000 370 210000

12/01/2010 Haiti Haiti 7 222500 3700 105,000 188,383 800030/09/2009 Indonesia Padang 7.5 1200 2500 220012/05/2008 China Eastern

Sichuan7.9 87500 4600 85000

Sources: EMDAT, USGS

Annex B (informative):Detailed Scenario Definition

This annex provides a detailed description of the scenario, which forms the basis for the modelling, described in chapter X.

The incident area is shown in figure 4-1.

Incident area: An area of 12x15kms in a city of 350 000 inhabitants. The area is pretty isolated; the main road access is damaged by a landslide (see sector C below). In addition to the main road, there is a smaller road crossing a bridge (see sector D below)

There is one high voltage cable to the area; water supply is via underground pipes from a lake outside the incident area.

None of the emergency services have ECCs within the incident area, but there is an ambulance station based at D

Sector A (domestic/ shopping area):

- In the north-western part of the incident area

- Totally or partly collapsed buildings:

o School, enrolment 350, staff 100

o 7 blocks of flats, totally 140 flats, approximately 480 persons live there. Not known how many who were at home at the time of the earthquake

o 45 bungalows, approximately 240 persons live there.

o Shopping centre consisting of 15 small and large enterprises, total staff 240, number of customers present not known but estimated to around 500. Three is a fire covering an area of 1 department store.

- Specific risks:

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o 1 petrol station is partly damaged, it has tanks of diesel, petrol and LPG

Sector B (industrial area): - In the south western part of the city

- Totally or partly collapsed buildings:

o 3 factory buildings (meat processing, clothes manufacturing, mechanical enterprise), totally 600 employees

o Bus garage/ workshop on fire. 45 employees, 25 buses with diesel tanks

- Specific risks

o Tanks containing gas. The status concerning leakage etc. is not known.

Sector C: (Hillside, mainly farming area)- The earthquake has led to a landslide which has broken the power line supplying the incident area, and closed

the main road leading into the incident area

Sector D: (Secondary road, crossing a bridge)- The earthquake has led to structural damages on the bridge; it is initially unclear to what extent that has

reduced the load carrying capacity. Landslide breaking the power-line and covering the road. No cars hit by the landslide, but the road is blocked

- The bridge has minor damages from the earthquake, uncertainty as to how this affects its load capacity

Annex C (informative): Disaster response actions – timelines

C.1 Initial Alerting 0 min: Although located outside the affected area, the personnel on duty at the ECCs note the earthquake. Operational staff is notified via pre-set procedures that they should be on the alert, and routine tasks (e.g. non-critical patient transports) be postponed till further notice.

3 min++: PSAP receives a high number of calls from the affected areas, the overall picture is unclear but information as it comes is continuously forwarded to the ECCs of the individual services.

C.2 Assessment of Situation and Need for Resources 12 min: Ambulance staff at the station within the incident area registers substantial damages, and ask ECC health for additional resources to be sent to the area

15 min: ECC health notifies other ECCs, emergency services resources dispatched to incident scene

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25 min: F&R team reports on blocked main road, only light vehicles to be dispatched till further notice.

30 min: Central authorities make request for geological expertise to evaluate the landslide.

30 min: Ambulance helicopter arrives on scene. Before landing it makes a round over the affected area, taking video, which is transferred, to the health ECC and forwarded by them to relevant authorities. The damage is assessed to be considerable, several roads within the incident area are blocked, and there is substantial uncertainty as to the conditions of several bridges in the area.

35 min: The helicopter crew request assistance in assessing/ clearing temporary landing spots

45 min: CFECC in place and takes over, assessment constitutes part of their activity and reporting (see section X below)

C.2.1 Transport access30 min: Request from Central Authorities to Roads Department to assess the capacity of the remaining bridge

50 min: Assessment team on site, taking photos and submitting them to central roads department.

65 min: Conclusion: The weight limit raised to 12 tons, subject to traffic regulation (only one car at the time).

135 min: Reparative work on landslide initiated, but made difficult by risks of further landslides.

3 hours: 4 different areas identified as suited for landing for the helicopters involved.

8 hours: Work on landslide stopped as it gets dark and it is no longer possible to continuously assess the risk for further landslides.

19 hours: Work on landslide is started again. Assistance from defence forces engineers.

23 hours: Main road opened for limited traffic.

C.2.2 Assessment and handling of (specific) Risks30 min: Geologic Expertise requested

90 min: Geologists arriving on scene, pictures to be submitted

120 min: Conclusion, advise for reparative landslide work provided.

120 min: Specialist team (building surveyors, 12 officers) arrive on scene. They are distributed to sectors A and B to control and if necessary, take steps to make areas safe for rescue work. They communicate to central authorities (via CFECC) sending and receiving building plans and pictures.

5 hours: Surveyors have checked collapsed buildings, cleared 10 but decided that 4 blocks of flat and the primary school needs further work to be declared safe. Specialist workforce is requested via CFECC

C.2.3 Implementation of Emergency Control Structures20 min: SECC (health) consisting of 1 ambulance officer is established

30 min: SECC (F&R) is established

30 min: SECC (Police) is established

45 min: CFECC established.

55 min: A preliminary situation report (V) is submitted to authorities; procedures and links for communication to SECC are established. Updates and requests are made to authorities continuously for the next two hours.

60 min: Written situation report in accordance with premade plans is submitted to authorities, updated every hour for the first 24 hours.

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90 min: Videoconference with authorities, pictures from scene submitted. Videoconference between members of CFECC and authorities planned for every 2 hours.

100min: Preliminary report on needs for water/ sanitation/ food/ shelter is submitted to authorities

115 minutes: Local “air traffic control” established, landing area for helicopter appointed. Ambulance helicopters are now arriving every 15 minutes, airlifting patients out of incident scene.

120 min: Generators and tents are brought in, are distributed between services and set up.

150 min: Plans for evacuation of non-injured individuals are set up, transport resources asked for.

3 hours: Situation report: No/ minor injuries: Not known, local treatment only 127, need for hospital treatment 235, dead 15.

4 hours: Food and water is brought in and distributed to the rescued and to the rescue teams. Supplies are to arrive every 3 hours, following specified requests from CFECC

6 hours: Lists prepared on staff rotation, the responsibility for ensuring that so happens lies with the service EECs, but reports are made to CFECC.

9 hours: Situation report: No/ minor injuries appr 600, local treatment 212, need for hospital treatment 320, not accounted for: not known.

10 hours: Re-enforcement from NGOs from outside the city, assisting in supplying water/ food.

C.2.4 Firefighting and rescue 30 min: First team (4 persons) arrive on scene, reports to ECC, starts surveying the scene and reports continuously to ECC for the next hour. Pictures of the scene are sent to the ECC.

35 min: Fire trucks are dispatched to scene, but awaiting permission to cross the bridge

40 min: Additional 8 officers arrive on scene; SECC is established and reported to ECC

50 min: SECC is overloaded by survivors, police summoned to keep order.

65 min: 8 fire trucks with personnel (5 officers each) and equipment arrive on scene. 4 are deployed to sector A, the other 4 to sector B, where they start fire fighting.

70 min: A team of smoke divers (4 officers) arrive at sector A where they prepare for action, 2 of them have helmet cameras able to submit streaming video.

75 min: Part of the stricken area is declared safe. Reported to CFECC who reports to authorities

80 min: A team of smoke divers (4 officers) is deployed to Sector B, 2 of them able to submit streaming video from helmet cameras.

80 min: Building plans for collapsed buildings are requested from central authorities.

95 min: 10 SAR teams, each of 2 officers, are established and search is starting, 6 teams at sector A, 4 at sector B.

105 min: 15 individuals are evacuated and taken over by medical services.

120 min: Dead people are located.

2 hours 30 min: 80 volunteers from Red Cross arrive, and are set to work on SAR in sectors A and B.

3 hours: 6 teams (1 person and dog in each team) NGO) with rescue dogs arrive on scene and start their work in the areas so far declared safe.

6 hours: 12 fire trucks (5 officers each) from other services arrive and assist

7 hours: Fires at sector A is terminated, all efforts now on search and rescue

9 hours: Fire at sector B is terminated

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7 – 20 hours: Search and rescue activities continue throughout the night, but at a lower rate due to darkness.

23 hours: With the opening of the road, heavy equipment is brought in for securing buildings etc.

C.2.5 Treatment of CasualtiesTimeline:

0 min: Ambulance station hit by earthquake. Garage broken down, 1 out of 2 vehicles rendered inoperative.

13 min: Preliminary assessment made, officer reports to ECC, requesting resources. Temporary SECC(health) is established (awaiting arrival of officer who is to permanently run SECC).

30 min: Ambulance helicopter arrives on scene. Before landing it surveys the stricken area, submitting streaming video to ECC health.

40 min: 3 more ambulances (6 officers) arrive on scene and are distributed to sectors A and B.

45 min: 4 Trailers with emergency medical equipment dispatched, waiting at bridge.

45 min: Reports to CFECC, locations for triage/ treatment are established, and treatment started. Medical services overloaded, repeat request for more resources.

60 min: Continuous reporting to CFECC (Numbers and names of patients)

70 min: 2 hospital teams (8 officers each) and leader SECC are brought in by ambulance helicopter, starts working with the injured.

75 min: Ambulance manager and First aid manager are appointed, report continuously to SECC

90 min: Another 4 helicopters are brought in and continue airlifting patients to hospital.

120 min: Direct communication link between treatment area and hospital is set up (V+D). The local hospital is overloaded; plans for further evacuation are made, and system for reporting of patients from the Incident Scene is established in collaboration with CFECC

125 min:

3 -5 hours: 10 ambulance teams from other hospitals arrive on scene, medical evacuation continues by road and by air.

7 – 20 hours: Patients continue to be brought in.

22 hours: The number of patients being brought in is now lower than the day before, but the patients who do come, tend to have more serious injuries. Consultations with hospitals, both local and specialised, are done via Video conferencing.

C.2.6 Evacuation65 min: Team from coordination entity (Civil protection) arrives and sets up centre for registration of individuals.

65 min: Request for transport is forward via CFECC to authorities.

90 min: The request is re-enforced and specified; the need is for small vehicles who can transport people to the access bridge, from where they should be transported further in bigger buses to areas decided and prepared by the authorities.

150 min: Small vehicles arrive and start evacuation

2 hours+++: Registration and evacuation is on-going, continuous reporting made to CFECC who forward the reports to authorities.

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C.2.7 Provisions

C.2.7.1 Power

120 min: First generators are brought in, more are requested for. Generators are supplied by the power corporation.

180 min: System for regular supply of fuel for generators established, dedicated personnel responsible for maintaining control and ensuring that they are in working order.

4 hours: More generators and lighting equipment arrives from outside the city.

5 hours: Mapping of damages completed and reported via CFECC to power provider.

24 hours: Staff and equipment in place, start working on emergency supply to most critical areas.

27 hours: Limited power supply available.

C.2.7.2 Water, food and sanitation

To provide safe water supply and food is a priority.

90 min: Request made as part of the regular videoconference between CFECC and authorities.

4 hours: The first truck loaded with the equipment arrives at the bridge, and receives a description from CFECC as to where the supplies are to be unloaded.

7 hours +++: Continuous supplies and emptying of latrines is on-going, continuous reporting to CFECC

C.2.7.3 Temporary Shelters

90 min. Need for shelters is discussed in videoconference, supplied by written report at 100min Central authorities forward the request to defence force and NGOs.

3 hours: An inventory of available tents/ personnel to set them up and possible times of arrival are received by CFECC, plans made for deployment within incident area.

5-18 hours: Tents, supplied by Local Authority and Civil Defence arrive and are set up by officers from the two entities.

C.2.8 Maintenance of Public Order 30 min: 2 officers arrive on scene, establish SECC, reports to ECC, requesting more resources

45 min: Reports to CFECC

50 min: Summoned to SECC F&R where a large group of people have gathered demanding assistance and information. Information is submitted continuously to CFEEC who submits the reports to the authorities every 30 minutes.

55 min: 10 more officers arrive on scene. SECC is established, teams of 2 officers start securing and patrolling the area. All officers connected by PMR. For the first 12 hours each officer is on the radio with the SECC at an average of 2 minutes per hour.

60 min: System for registration of individuals able to walk and report is set up.

75 min: 16 more officers arrive on scene. The area is cordoned off and patrolled. System for access control, registering who enters and leaves the area is established, information conveyed continuously to authorities via CFECC. Traffic control at bridge is established

90 min+++: Congestion at the bridge (entry point), police make a priority list and officers are there to guide the traffic.

5 hours: Additionally 30 officers from neighbouring forces arrive on scene.

7 hours: 120 officers from national forces arrive on scene.

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HistoryDocument history

V0.0.1 Feb 2014 TOC + contents definition

V0.0.2 Feb 2014 First scenario contents

V0.0.3 Feb 2014 Scenario update

V0.0.4 April 2014 Updated with text in 4 and 5

V0.0.5 April 2014 Updated with Annex A, B and further text. etc.

V0.0.6 April 2014 Updated references

V0.1.1 Oct 2014 First Draft

V0.1.2 Oct 2014 Updated by STF, with WG comments etc.

V0.1.3 Dec 2014 Updated by STF for issue to WG

V0.1.4 Jan 2015 Minor Updates by STF

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