Suzanna HinnellSUMMARY

Suzanna is a passionate leader with expertise in managing complex organisations and guiding teams through transformation. Be it strategy development, rebranding, implementing innovative organisational models or introducing technology to improve customer experiences, Suzanna works in a collaborative style and is known for engaging staff and stakeholders. She has a wide range of experience in both public and private sectors, recently combining the two to lead a Local Authority towards achieving its commercial ambitions.

EXPERTISE

Leadership Project and Programme

Management Change Management Business Process Mapping Organisational design Procurement Bid Management

Performance management Customer Management Branding and marketing Product development and launch Ministry of Defence Fast Track

programme

QUALIFICATIONS

CIMA Certificate in Business Accounting Prince 2 Project Management Practitioner BA Hons Communication Studies & Law 2(i), University of Leeds CAM Foundation Certificate in Communication, Marketing & Advertising

CAREER HISTORY

Principal Consultant MCP2Ltd 2018-Present Working for a niche consultancy that delivers:

o Best value supply chain solutions;o Bespoke EU compliant contract activity;o Commercial advice and planning for public sector commercial

organisations;o Commerical models for private sector clients;

Current assignments:o Establishing an inhouse procurement function and strategic procurement

for a public sector regulator.

o Advisor to the Chariman and Managing Director of a Local Authority Trading Company.

oManaging Director of the trading arm of a Local Authority 2015-2018Leading a council department with a turnover of £13m towards a commercial future. With 450 staff delivering a diverse range of catering, cleaning, IT, HR, H&S and School Support solutions, key achievements included: Strategically developing the organisation’s defining the vision, mission and KPIs

for the organisation alongside a three year business plan; Preparing the organisation for the future as a Local Authority Trading Company

including all aspects of governance, accommodation, asset transfer, support services, financials, HR, H&S, data management and risk management;

Organisational design and recruiting leaders of the Operations, HR and Finance teams to bring in commercial skills, transform cultures and build a strong leadership team;

Integrating, re-packaging, re-branding and re-launching over 30 individual services following consultation with customers and financial analysis of service viability;

Managing the day to day challenges of a large operational service alongside specialist professional advisory services;

Business development growing the service across LA boundaries and launching new services;

Embedding a customer focused, commercial approach across all teams; Managing workforce change aligning staffing with delivery and streamlining back

office functions; Transforming financial reporting; empowering leaders to make informed

decisions through accurate, timely management information.

Operations Manager of a Financial Advisory Service 2014-2015Leading the business transformation of a Financial Services company including: A complete business process review to improve processes, achieve efficiencies

and improve the customer experience; Implementing a new CRM system to effectively manage accounts, identify

opportunities and correctly invoice clients; Developing a plan to the roll out new online offers.

Operations Manager of a niche Consultancy 2011-2012Establishing and leading all back-office management processes, including: Developing marketing materials, including printed collateral and a new company

website; Managing and leading the bid management process from identification to pitch; Owning and developing new time management and invoicing systems.

Managing Consultant Tribal 2008 - 2011 Leading a team of consultants through the formation of business cases for

property related opportunities in a Fundamental Spending Review;

Change Management lead for implementing an Enterprise Resource Planning system across 8 International offices of a central government department;

Accommodation Programme Manager for the a London Borough establishing and leading a programme to improve the quality and value for money of the Council’s ‘back office’ accommodation, including consolidation of 2,400 staff to a single location;

Supporting a Council’s Education Capital Programme by developing procurement strategies and establishing contracts for Employers’ Agents, Quantity Surveyors and ICT consultancy services.

Senior Consultant Helm Corporation 2006 - 2008 Completing spend analysis for 11 Borough Councils resulting in an action and

benefit plan to deliver in excess of £11m of hard savings plus soft benefits; Letting and implementing a contract for temporary staff at the Government

Agency migrating 3,000 temporary staff at 6 sites across the UK from 13 suppliers to two. The project delivered £2m savings in the first year and new processes reduced administrative processes by >50%.

HR Strategy/Defence Consultancy Ministry of Defence 2003 - 2006 Lead Consultant on reviews including organisational reviews and project

evaluations reporting up to Defence Management Board level. Working with key stakeholders including the Departmental Board, to extract

meaningful management information from new HR systems, developing definitions and management report templates to enable informed decision making and workforce planning.

Online Marketing Manager for a National Recruitment Consultancy 2002 - 2003Managing the design and content of 13 national websites, search engine optimisation and the implementation of added value online services for candidates.

Marketing Manager for a Software Startup 2000 - 2002

Marketing support to a start up software house including branding, establishing a sales and marketing team and event management.

Sales & Marketing Coordinator for an Adventure Tour Operator 1997 -1999

Brochure design, event management, PR agency management and travel presentations for an adventure travel operator.