· Web viewOn an initial consultation with Miko, you have discovered that it is a cash-based...

FNSACC408

Work Effectively in the Accounting and Bookkeeping

IndustryStudent Workbook

Part C: Role Play Case Study

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FNSACC408 Student Workbook – Part C Role Play Version No. 1Australian College of Business and Accounting

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TABLE OF CONTENTSThis is an interactive table of contents. If you are viewing this document in Acrobat, clicking on a heading will transfer you to that page. If you have this document open in Word, you will need to hold down the Control key while clicking for this to work.

TABLE OF CONTENTS......................................................2ASSESSMENT WORKBOOK COVER SHEET.....................3CASE STUDIES.................................................................4

I. Develop Professional Working Relationships...............................41.1 Roleplaying Activity...................................................................................51.2 Roleplaying Activity.................................................................................171.3 Email Susie..............................................................................................241.4 Roleplaying Activity.................................................................................26

WORKBOOK CHECKLIST...............................................35


ASSESSMENT WORKBOOK COVER SHEETTo the candidate: Print this cover sheet and complete it by filling in all the required information and affixing your signature in the space provided. Your signature must be handwritten. Scan the completed cover sheet and submit it along with your evidence submissions. Use the filename: FNSACC408 Cover Page- Part C

UNIT FNSACC408

TITLE:Work Effectively in the Accounting and

Bookkeeping Industry- C

WORKBOOK: Part C: Role Play Case Study

FIRST AND SURNAME:

PHONE:

EMAIL:

Please read the Candidate Declaration below and if you agree to the terms of the declaration sign and date in the space provided.By submitting this work, I declare that:

I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed at this time.

I am aware that there is a limit to the number of submissions that I can make for each assessment, and I am submitting all documents required to complete this Assessment Workbook.

I have organised and named the files I am submitting according to the instructions provided, and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process.

This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of qualification or statement of attainment.

I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes.


Name: Name : Name :

CASE STUDIES

I. Develop Professional Working Relationships

The first part of this assessment will require you to develop professional working relationships. This will involve:

clarifying business needs and expectations of work to be done through clear communication with key stakeholders

referring business owner to networks for advice and services where applicable

requesting feedback on the range, type and quality of service to be provided and act on feedback, where applicable

All templates required to complete this part of the assessment are provided in this workbook.

Instructions are provided for you on the following pages to guide you in completing each task.

Read the instructions in this project carefully before proceeding.


1.1 Roleplaying Activity

SCENARIOYou work as a bookkeeper and registered BAS agent at Accountability Now, the leading chartered accounting firm in Cascade Peak.

Hydroponics Galore is a sole trader business operated by Billy Green. After recent success in growing fancy leaf lettuces, Billy’s business has expanded rapidly. He can no longer rely on his mum to do all the book work, and Billy decides to employ a qualified bookkeeper.

After searching the internet, Billy finds the advertisement for Accountability Now and calls asking you to meet at his garden shed/office. He said he does not really know much about the paperwork side of his business and wants someone to step in and just take care of it. In addition, he also wants you to prepare his tax returns.

As the bookkeeper, you will need to have a separate meeting with your client and your supervisor to clarify the client’s business needs and expectations of work to be done and refer your client to networks, where necessary.


For this task, you will be roleplaying your discussion with your client, Billy Green, in order to clarify his business needs and expectations of work to be done through clear communication.

To complete this roleplaying activity, you will need access to:

One (1) volunteer to play the role of Billy Green, owner of Hydroponics Galore

Video recording device (mobile phone or webcam)

A safe environment to conduct the role-playing activity (e.g. living room of your house)

Read the instructions carefully before proceeding.Steps to take:

1. Access the Scenario and Character Briefs for this task through the link below:

FNSACC408 T ask 1.1 Roleplaying Activity

(username: acobalearner password: BusinessAccounting@123)

2. Locate the Observation Checklist on the following pages.

Review the requirements outlined in the Checklist before the actual roleplay. You are required to demonstrate all of the requirements outlined in this form during the roleplay.

3. Meet with your volunteer. Review the task instructions, Scenario, Character Briefs, and the Observation Checklist requirements with your volunteer before you proceed so you can prepare for this task.

4. Document your discussion through a meeting minutes. Use the template below:

Meeting Minutes Template


5. Document your roleplaying activity through a video recording. Your video recording must not be longer than ten (10) minutes.

6. Save and submit the meeting minutes and video recording using the following filenames:


http://compliantlearningresources.com.au/network/accountability/files/2018/11/Generic-Meeting-Minutes-Template.docx

http://compliantlearningresources.com.au/network/accountability/fnsacc408-task-1-1-roleplaying-activity/

FNSACC408-Task 1.1-Meeting Minutes.pdf

FNSACC408-Task 1.1-Roleplaying Activity.avi


MEETING MINUTES

Date: Time: Location:

Facilitator

Attendees

Key Points of the Discussion

Agenda Item 1:


Agenda Item 2:

Agenda Item 3:


Agenda Item 4:

General Discussion

Assessor Use Only –Task 1, Part 1.1

Choose an item. Click or tap to enter a date.

Assessor Feedback

End of Meeting Minutes


Observation Checklist - Assessor Use OnlyUnit Code FNSACC408Unit Name Work Effectively in the Accounting and Bookkeeping

Industry Assessment Item: Assessment C Task 1.1

Student’s Name: Date Assessed: Roleplay Date: Submission Type:

The following observation form is used by the assessor in order to review students submitted video roleplay for the described task.

It outlines the specific criteria used in order for the assessor to make an assessment decision of the submitted evidence.

To be deemed Successful in the roleplay the student must display all of the skills, knowledge, and task performance to all required criteria to the level of the unit of competency being assessed.

In the video submission, the student; Assessors Decision Assessor’s Comments

1 Prior to the roleplaying activity, introduce themselves as the student who is taking the assessment.

Choose an item.

2. Displayed evidence of Photographic ID as proof of learner who is undertaking the assessment. Choose an item.

3. Showed the photographic ID visually enough, to determine the student in the role play is the student being assessed.

Choose an item.

4. ID Visible and matches student. Choose an item.

5. Was able to use oral communication to determine business needs of the client?

Choose an item.

6 Was able to explain the difference roles and responsibilities of different types of professionals given the clients requirements, and work request.

Choose an item.

7 Explained to the client who would do what in relation to the type of work they required?

Choose an item.


8 Was able to refer the client to other applicable networks as required to meet the client’s requirements?

Choose an item.

9 Was able to evaluate and analyse the information from the client to determine requirements and information within their scope of responsibility and outside of scope

Choose an item.

10 Was able to request feedback on range, type and quality expectations of service provided?

Choose an item.

11 Conducted the meeting in line with the TPB Code of Professional Conduct?

Choose an item.

12 Used ethical practices during the meeting?

Choose an item.

13 Participated effectively during the discussion?

E.g. Was able to discuss everything on the agenda, was able to obtain the required information from the other person.

Choose an item.

14 Clearly convey information during the discussion?

Choose an item.

15 Use appropriate questioning to clarify understanding and elicit feedback during the discussion?

E.g. Encouraging reflective conversation, using open and probing questions, asking questions to prompt the other person to think.

Choose an item.

16 Use active listening to clarify understanding and elicit feedback during the discussion?

E.g., Paying close attention to what the other person is saying,

Choose an item.


using body language to show that the other person has their full attention, summarising key points in what the other person is saying.

17 Build rapport with the key stakeholder during discussion?

Choose an item.

18 Adapt their communication style to demonstrate respect for the

values beliefs cultural expectations of the key stakeholder?

E.g., Avoiding the use of idioms and slang specific to one culture only, adapting a communication style more compatible with the other person’s requirements, being mindful of any special communication needs the other person may have.

Choose an item.


FNSACC408 Task 1.1 Roleplaying Activity

SCENARIO INFO TO ASSESS OBSERVATION AGAINST

You have scheduled a meeting with Billy Green, owner of Hydroponics Galore and new client of the firm. The following are the agenda for this meeting:

• clarify Billy Green’s business needs through clear communication

Clear communication means you and the key stakeholder were able to agree on the terms and context of the conversation to make it productive.

• clarify Billy’s expectations of work to be done through clear communication

• request for his feedback on the range, type, and quality of service to be provided

• clarify your role and at least one (1) responsibility in line with Billy’s business needs

• refer him to other networks for advice and services where applicable

In addition to the above, it is the standard practice of Accountability Now employees to disclose information relating to the specific services each Accountability Now employee can and cannot provide to each new client. They must also disclose the quality of the services that they are able to provide. This is in line with the following requirements from the TPB Code of Professional Conduct:

Honesty and integrity: You must act honestly and with integrity.

Independence: You must act lawfully in the best interests of your client.

Competence: You must ensure that BAS services that you provide, or that is provided on your behalf, is provided competently.

Billy Green has also mentioned in a previous conversation that he appreciates frankness and directness with the people he works with.

Before starting the roleplaying activity, read the following Character Briefs carefully. Ensure that you and your volunteer follow the Character Briefs during the roleplaying

activity.

***

Candidate

You are a bookkeeper and registered BAS agent working at Accountability Now. You are qualified to provide two (2) types of services to clients: bookkeeping services and BAS services. These include services relevant to the following:

• Accounts payable



• Accounts receivable

• Payroll petty cash

• End of year duties

• Record-keeping

• Accounts to trial balance

The following are services commonly enquired about by Accountability Now clients but are beyond the scope of the services you are qualified to provide:

• tax agent services (e.g., preparing and lodging tax returns, providing personal advice on the tax implications of financial advice, etc.)

• installing accounting software

• providing training on the use of accounting software

• processes that do not require the interpretation or application of a BAS provision

You hold a Certificate IV in bookkeeping and are registered with the TPB, so you have the required qualifications and experience to deliver the services outlined above competently.

During the meeting with Billy Green, you must be able to:

• clarify with Billy Green his business needs and expectations of work to be done

• give Billy a summary of the type and range of services you are qualified to provide to clients

• reach an agreement with Billy on his business needs and expectations that are within the scope of the services you are qualified to provide.

• clarify your role of being the point person for Hydroponics Galore’s accounts

• clarify at least one (1) responsibility in line with Billy’s business needs, e.g. reporting to supervisor and client, keeping accurate records, etc.

• ask for Billy’s feedback on the following:

– range of service to be provided

– type of service to be provided

– quality of service to be provided

• provide help and references when Billy asks for it, including:


– referring Billy to one (1) possible network for advice relating to matters outside the scope of your own role and responsibilities, when they ask for your help

Networks you can refer your client to for advice include:

♦ industry associations

♦ external business advisors

♦ tax advisors

– referring Billy to one (1) possible network for service relating to matters outside the scope of your own role and responsibilities.

Networks you can refer your client to for services outside the scope of your own role and responsibilities include:

♦ IT specialists for software-related services

♦ tax agents in your company

♦ service providers offering cloud computing services, tax compliance services, cash management, audit assistance, etc.

***

Billy Green

You are Billy Green, owner of Hydroponics Galore, a rapidly growing business that has recently found success in growing fancy leaf lettuces. You have contacted Accountability Now, looking for a qualified bookkeeper to take over the business’s book work.

To help the candidate successfully complete this activity, you must be able to demonstrate the following during the roleplaying activity:

• When asked about your business needs, you must reply with:

– taking over the book work from your mother

– processing and coding records of transactions relevant to BAS provisions

– preparing and lodging your tax return

• When asked about your expectations of the work to be done, you must reply with:

– accurate and consistent record-keeping

– completing and lodging your activity statements

– giving advice on compliance requirements


– installation of accounting software and any training relating to this

• When the candidate clarifies the services they are able to provide, you must agree with the services they are able to provide.

• When asked for your feedback, you must reply that you are generally okay with the range, type, and quality of services the candidate is able to provide but need help sourcing the other services and advice that they are not able to provide.



For this task, you will be roleplaying your discussion with your supervisor, Luke Wright, to discuss your new client.


One (1) volunteer to play the role of Luke Wright, supervisor


















MEETING MINUTES


Facilitator

Attendees


Agenda Item 1:

Agenda Item 2:


Agenda Item 3:

General Discussion

Assessor Use Only –Task 1, Part 1.2

Choose an item. Click or tap to enter a date.

Assessor Feedback




Choose an item.










Choose an item.


5. Participated effectively during the discussion?


Choose an item.


Choose an item.


E.g. Encouraging reflective conversation, using open and probing questions, asking questions to prompt the other person to think.

Choose an item.


E.g., Paying close attention to what the other person is saying, using body language to show that the other person has their full attention, summarising key points in what the other person is saying.

Choose an item.


E.g., Finding common ground through common interests and goals, being empathetic, matching the other person’s mannerisms and speech.

Choose an item.


Choose an item.




values

beliefs

cultural expectations

of the key stakeholder?


Choose an item.

Was able to evaluate and analyse the information from the client to determine requirements and information within their scope of responsibility and outside of scope

Choose an item.



SCENARIO TO ASSESS OBSERVATION AGAINST

Following your meeting with Billy Green, you have now scheduled a discussion with your supervisor to go over what you have discussed and agreed with Billy. Specifically, you must discuss the following:

• the outcomes of your discussion with Billy

• the range, type, and quality of service you are to provide to Billy

Refer to the scenario and character briefs for Task 1.1 for information on the services you can provide to the client.

• clarifications on expectations of the work you are about to do through clear communication


• your supervisor’s feedback on the range, type, and quality of service you are to provide


activity.

***

Candidate

You are a bookkeeper and registered BAS agent working at Accountability Now.

During the discussion with your supervisor, you must be able to:

• give your supervisor a summary of the type and range of services you and Billy agreed you can provide to him

You may refer to the above link to the information for Task 1.1.

• clarify with your supervisor his expectations of work to be done

• reach an agreement with your supervisor on the expectations that are within the scope of the services you are qualified to provide.

• ask your supervisor’s feedback on the range, type, and quality of service you are to provide

***




Luke Wright

You are the candidate’s supervisor at Accountability Now.


• When asked for clarifications for the work to be done by the candidate, you must:

– agree that the candidate that they must only provide the services that they are qualified to provide

– tell the candidate that they they can also seek the assistance of colleagues like Susie, who can help with the accounts payable.

• When asked for feedback on the range, type, and quality of services the candidate will provide to Billy, you must:

– commend the candidate for their honesty and tell them you are confident with the quality of services they will be able to provide

– agree with the candidate that they must only provide the type and range of services that they are qualified to provide

– tell the candidate to keep communication lines with the client open as they work on the client’s books.


1.3 Email Susie

SCENARIODuring your previous discussion with your supervisor, Luke Wright, he referred you to Susie Lock, a member of the support team. Susie can help you with the work that needs to be done for Hydroponics Galore.

As a member of the Accountability Now support team, her role in handling the accounts for Hydroponics Galore would be as an assisting accounts clerk. Her responsibilities would involve being the prime contact for controlling the accounts payable for the business and submitting reports of the accounts payable to the team and the client.

She is expected to maintain accurate records of the accounts payable and submit on-time reports to the team and the client.

Using the template below, write an email to Susie asking her for assistance in the work to be done for Hydroponics Galore.

In your email, you must be able to:

give a summary of Billy Green’s business needs and the services to be provided to him

clarify two (2) expectations of work to be done by Susie through clear communication

Clear communication in this context can be demonstrated by using clear, plain, and direct language and setting expectations that are S-M-A-R-T: specific, measurable, attainable, realistic, and time-based.

specify Susie’s role and two (2) responsibilities in handling the accounts for Hydroponics Galore

To [email protected]

From

Subject


Message

Assessor Use Only – Task 1., Part 1.3

Choose an item. Choose an item.

Assessor Feedback



SCENARIOMiko Sataway is a very popular tattooist, he focuses on mythology, his favourite subject, but will undertake almost any challenging tattoo request. He has won awards for a couple of his designs over the years and is happy to admit he charges high rates because he is a high-quality tattooist, and has some “famous” clients.

He loves his artwork and has a superb team working for him, but he now feels it is time to move into exploring more artwork and characters from mythology. He hates having to “do the books” and has approached you to take care of the business side of things for him, so he can have peace and quiet to concentrate on his new artwork ideas, which he is sure will increase his profitability.

On an initial consultation with Miko, you have discovered that it is a cash-based business. Miko has been reluctant to pay his suppliers because he cannot be bothered and it interferes with his creativity. He has, however, kept all bills in a box and handed it to you. On a quick look, you note that some of the bills are two months old. Miko will not talk to the creditors on the phone when they ring up for money. The bank account seems to have plenty of funds – certainly enough to pay all the bills and the upcoming payroll and BAS. Additionally, as part of the new artwork Miko will be practising, he will need some funds for materials and wants to reduce his hours of work at the tattoo parlour.

Miko bases his monetary knowledge on the fact that he averages around $1200 a day, 6 days a week and pays out about $4500 a week in wages and about $2000 for materials for the tattoo parlour. Miko has a very capable junior tattooist who takes the cash to the bank every day, but Miko hates having to check it, and there really isn’t anything official in place to check the money or security in taking the cash to the bank. As it is cash – is there any money being “stolen” on its journey from the till to the bank? More and more the EFTPOS is being used, and this helps reduce the amount of cash handling.


For this task, you will be roleplaying your discussion with the new client, Miko Sataway, in order to clarify his business needs and expectations of work to be done through clear communication.


One (1) volunteer to play the role of Miko Sataway, a popular tattooist


















MEETING MINUTES


Facilitator

Attendees


Agenda Item 1:

Agenda Item 2:


General Discussion

Assessor Use Only – Task 1, Part 1.4

Choose an item. Choose an item.

Assessor Feedback




Choose an item.



Choose an item.


5. Was able to use oral communication to determine business needs of the








client? Choose an item.

6 Was able to explain the difference roles and responsibilities of different types of professionals given the clients requirements, and work request.

Choose an item.

7 Explained to the client who would do what in relation to the type of work they required?

Choose an item.

9 Was able to evaluate and analyse the information from the client to determine requirements and information within their scope of responsibility and outside of scope

Choose an item.

10 Was able to request feedback on range, type and quality expectations of service provided?

Choose an item.

11 Conducted the meeting in line with the TPB Code of Professional Conduct?

Choose an item.

12 Used ethical practices during the meeting?

Choose an item.

13 Participated effectively during the discussion?


Choose an item.


Choose an item.


E.g. Encouraging reflective conversation, using open and

Choose an item.


probing questions, asking questions to prompt the other person to think.



Choose an item.


Choose an item.


values beliefs cultural expectations of the key stakeholder?


Choose an item.



Used to Assess the roleplay against

You have scheduled a meeting with Miko Sataway, a popular tattooist and new client of the firm. The following are the agenda for this meeting:

• clarify Miko’s business needs through clear communication


• clarify Miko’s expectations of work to be done through clear communication

Miko is not very knowledgeable with bookkeeping and accounting matters, but he would like to have these matters explained to him. He understands this will take patience, but he would like to be informed of this important aspect of his business. You must adjust your communication style accordingly.

As a registered member of the Institute of Certified Bookkeepers, you are required to follow the ICB’s Code of Conduct in your work as a bookkeeper. Refer to this link for the fundamental principles of the code.


activity.

***

Candidate

You are a bookkeeper and registered BAS agent working at Accountability Now. You are qualified to provide two (2) types of services to clients: bookkeeping services and BAS services. These include services relevant to the following:

• Accounts payable

• Accounts receivable

• Payroll petty cash

• End of year duties

• Record-keeping

• Accounts to trial balance


https://www.icb.org.au/Membership/Code-of-Conduct


The following are services commonly enquired about by Accountability Now clients but are beyond the scope of the services you are qualified to provide:

• tax agent services (e.g., preparing and lodging tax returns, providing personal advice on the tax implications of financial advice, etc.)

• installing accounting software

• providing training on the use of accounting software

• processes that do not require the interpretation or application of a BAS provision

You hold a Certificate IV in bookkeeping and are registered with the TPB, so you have the required qualifications and experience to deliver the services outlined above competently.

During the meeting with Miko Sataway, you must be able to:

• clarify with Miko his business needs and expectations of work to be done

• give Miko a summary of the type and range of services you are qualified to provide to clients

• reach an agreement with Miko on his business needs and expectations that are within the scope of the services you are qualified to provide.

***

Miko Sataway

You are Miko Sataway, a popular tattooist. You have contacted Accountability Now, looking for a qualified bookkeeper to take over the business’s book work.


• When asked about your business needs, you must reply with:

– taking over the book work

– developing work systems for banking and handling the bills

• When asked about your expectations of the work to be done, you must reply with:

– accurate and consistent record-keeping

– giving advice on all aspects of your finances

• When the candidate clarifies the services they are able to provide, you must agree with the services they are able to provide


OVERALL MARKING RESULT FORM (For the Assessor’s Use Only)

Assessment Details

Student’s Name:

Assessor’s Name:

Workbook Part C: Role Play Case Study

Unit of Competency FNSACC408 Working Effectively in the Accounting and Bookkeeping Industry

Assessors Decision Choose an item.

Case Studies

Develop Professional Working Relationships

1.1 Roleplaying ActivityChoose an item.


1.3 Email SusieChoose an item.



Part C: Case Study- Submission evidence -Individual task break down.

FNSACC408-Task 1.1-Meeting Minutes.pdf Choose an item.

FNSACC408- Task 1.1 Roleplaying Activity Choose an item.

FNSACC408- Task 1.2 – Meeting Minutes Choose an item.

FNSACC408 Task 1.2 Role Playing Activity Choose an item.

Task 1.3 Email Choose an item.

FNSACC408 1.4 – Meting Minutes Choose an item.

FNSACC408 1.4 Role Playing Activity Choose an item.

Assessor’s Comments/Feedback


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