Solution Case Study

French Airport Upgrades Software to Improve Quality and Speed of Information Searches

OverviewCustomer: Aéroports de ParisWebsite: www.aeroportsdeparis.frCustomer Size: 9,000 employeesCountry or Region: FranceIndustry: TransportationPartner: Exakis

Customer ProfileAéroports de Paris owns and manages the 13 civil airports and airfields in the Île-de-France (Paris) area and also builds and services airports around the world. Aéroports de Paris Group employs 9,000 people.

Software and Services Microsoft Server Product Portfolio− Microsoft SharePoint 2013

Services− Microsoft Services Consulting

“By using SharePoint 2013 features such as improved search, employees can find what they need sooner and get on with their decisions and jobs.”

Cedric Krouri, IT Project Manager, Aéroports de Paris

With 9,000 employees working in multiple locations and searching through terabytes of documents to make daily decisions, Aéroports de Paris wanted to make it easier and faster for people to find the information they need. Aéroports de Paris is upgrading to Microsoft SharePoint 2013 to take advantage of enhanced search, social computing, and other features that employees will use to find higher-quality information and better serve customers and partners.

SharePoint CustomerSolution Case Study

SituationAéroports de Paris owns and manages the 13 civil airports and airfields in the Paris metropolitan area. These include Paris-Charles de Gaulle Airport, Paris-Orly Airport, and Paris-Le Bourget Airport. Working with its subsidiaries, the Aéroports de Paris Group has assisted in building and servicing airports in more than 55 countries.

Aéroports de Paris uses Microsoft SharePoint products and technologies to build collaboration sites where it shares information within the company and with partners, such as airlines and government agencies. Its enterprise content management system runs on Microsoft SharePoint Server 2010 and contains 2 terabytes of data, 2 million objects, 1,500 sites, and 69 content databases. As successful as Aéroports de Paris has been using SharePoint Server, it wanted to make it even easier for employees to find information by making searches more efficient and keeping resources up-to-date and accurate.

Aéroports de Paris also wanted to help employees share their knowledge and expertise with one another. “We want to create a better sense of community and help employees find colleagues who might have the answers to their questions,” says Cedric Krouri, IT Project Manager at Aéroports de Paris. The faster Aéroports de Paris employees can find the information they need, the faster they can deliver services to airport passengers, employees, and partners.

SolutionAfter evaluating Microsoft SharePoint 2013, Aéroports de Paris decided to upgrade. “Upgrading from SharePoint Server 2010 to SharePoint 2013 was very easy, and much

easier than the previous upgrade,” says Pierre Siffrin, Technical Lead for SharePoint at Aéroports de Paris. “The migration preparation process took two weeks, compared to two to three months previously.”

Microsoft Services Consulting worked with Aéroports de Paris to provide architectural guidance and documentation, answer questions, and help with the implementation. Aéroports de Paris also brought in Exakis, a member of the Microsoft Partner Network, to help migrate part of its content management system to SharePoint 2013.

To help employees discover information faster, Aéroports de Paris is using SharePoint 2013 community sites, where employees can share expertise, pose questions, start discussions, and find colleagues who can provide instant answers and feedback. Aéroports de Paris employees can quickly see popular topics and the most vocal participants.

Aéroports de Paris employees will also use the SharePoint 2013 search capabilities to find what they need in the 2 terabytes of data in the enterprise content management system. When an employee searches for a term, SharePoint 2013 organizes the results according to the type of documents that the employee most often uses (such as Microsoft PowerPoint presentations) and the results that other employees have found most useful. When the employee hovers over an individual’s name, he or she can see a contact card that provides more detail on what that colleague has worked on and written about regarding that topic. Search results also show document previews so that employees can quickly find out whether a document may be useful before opening it.

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Cedric Krouri,IT Project Manager,Aéroports de Paris

Pierre Siffrin,Technical Lead, SharePoint,Aéroports de Paris

Another great feature for Aéroports de Paris is continuous crawls. When an employee posts a document to SharePoint 2013, it is immediately available for search so that the most current information is always searchable. And the search results direct employees to the specific places within a document where the search term occurs. Aéroports de Paris also appreciates the fuzzy matching capability, which can generate comprehensive search results even when names or terms are misspelled.

Aéroports de Paris may explore the improved social computing features in SharePoint 2013 and evaluate how employees can use those features to share and collaborate.

BenefitsWith its upgrade to SharePoint 2013, Aéroports de Paris can help employees find what they need sooner and find higher-quality information, both of which will speed the delivery of services to airport customers and partners.

Improved ProductivityWith SharePoint 2013, employees have better access to information and people. “By using SharePoint 2013 features such as improved search, employees can find what they need sooner and get on with their decisions and jobs,” Krouri says. “Features such as community sites help employees better communicate about important topics. Information is easier to find and more interactive.”

Increased Information Quality Aéroports de Paris employees can use SharePoint 2013 to find higher-quality information. When employees look for information, they often don’t know if the documents they’ve found are the most up-to-date. The social computing features in SharePoint 2013 will help employees verify quality by letting them quickly contact the author or a subject matter expert. “By using the enhanced search and social capabilities in SharePoint 2013, employees will be able to locate the best documents faster,” Siffrin says.

Better Service to Customers and PartnersThe ability to find better information, and find it faster, helps the airport deliver the best travel experience possible—to passengers, airlines, merchants, government agencies, and other constituents.

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The ECM Coordination Center is the content hub for Aéroports de Paris employees. Here, they can find frequently asked questions, tutorials, forums, and training about SharePoint 2013.

SharePointSharePoint is the new way to work together. A simplified user experience helps you organize, sync, and share all your content. New social capabilities make it easy to share ideas, keep track of what your colleagues are working on, and discover experts you never knew existed.

For more information go to:www.sharepoint.microsoft.com

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For More InformationFor more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com

For more information about Exakis products and services, visit the website at: www.exakis.com

For more information about Aéroports de Paris products and services, visit the website at: www.aeroportsdeparis.fr

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Document published November 2012