· Web viewAGENDA. Executive Board meeting. to be held on 24 March 2016 at 5.30 p.m....

AGENDAExecutive Board meeting to be held on 24 March 2016 at 5.30 p.m.

(pre-meeting for Board Members from 5.00 p.m.)

Venue: Waltham Library, High Street, Waltham, DN37 0LL

1 Welcome and Apologies

2 Presentation

To receive a presentation from Kiran Johnson of the Humberside Local Medical Committee (20 mins)

3 Questions from the public

To seek questions from the public and to determine whether they can be covered within the agenda or whether a separate response needs to be made (5 mins)

4 Declarations of Interest

To record any declarations of interest by any Member of the Healthwatch North East Lincolnshire Board in respect of items on this agenda. All

5 Action Notes from meeting held 20 January 2016

To note actions agreed and progression of these points PG (5 mins)

Policies and Strategies

6 Stakeholder Survey

To receive the organisational Stakeholder Survey and agree next steps PG (10 mins)

7 Policy reviews

To agree renewal of existing Volunteering policy PG (5 mins)

8 Monitoring & Delivery Plan

To receive an update summary of this Plan and role ofBoard in its delivery PG (15 mins)

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Volunteering

9 HWNEL volunteering programme

To receive an update on recruitment and retention PG (5mins)

10 Enter and View Progress Report

To note progress and position with this programme PG (5mins)

Other

11 Health Action Week 2016

To receive a progress report in planning for this week KD (10 mins)

12 Urgent Business

To consider any business which, in the opinion of the Chair, is urgent by reason of special circumstances which must be stated and recorded.

Next Board meeting is on 18 May 2016 at 5.30 p.m. in the Training Room, E-factor Business, Enterprise Village, Prince Albert Gardens, Grimsby, DN31 3AT

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Item 5 – Action Points from Executive Board Meeting – 20/1/2016Freeman St Resource Centre, Grimsby

Present: Michael Bateson Chair, Executive BoardPaul Glazebrook HWNEL Team MemberJane Mansfield Executive Board MemberSam O’Brien Executive Board MemberKelvin Dixon HWNEL Team Member

No. Item Note Update1. Welcome and Apologies Emily Reseigh sent her apologies. Sean Snelson gave notice that

day that he was standing down from his position as a HWNEL board member. The Chair asked the board express its sadness and best wishes for Sean in the future.

Message sent to Sean.

2. Questions from the Public Q1 - Any Word from CQC re: NAViGO inspection? Paul explained that the inspection undertaken this week was unlikely to be published until April-time.Q2 – Why did CQC refuse to have 1-to-1 consultations re: NAViGO? Paul expressed concern that due to Navigo not being a mental Health Trust, the inspection had not been formally announced by CQC in advance and Healthwatch had already raised this with the CQC.Q3 – Why is there no Strategy to target children in the CCG’s new engagement policy? Member of public also raised concern that CAMHS is not recognised and is making separate representations about this to CCG.

3. Declarations of Interest None4. Action Notes from meeting

held 23 November 2015Agreed.

5. Policy reviews Continuation of existing Enter & View policy agreed.

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6. Monitoring and Delivery Plan 1. HWNEL to discuss GP Access with CCG at next quarterly meeting.2. Domiciliary Care – further concerns about new contract to be passed to CCG3. Access to Youth – pursue links to Fusion at St Martins, YMCA and Youth Services.

1. Meeting deferred.2. Paul met with CG to discuss contract monitoring.3. Fusion link made regarding Health Action Week.

7. HWNEL Volunteering HWNEL needs to push for more volunteers including Board (now two vacancies). This goes hand-in-hand with the need for Community Engagement Volunteers.

Action Plan to de developed.

8. Enter and View Progress Report

Noted.

9. Health Action Week Progress report given. Plans discussed. Jane to try and contact Terry Donovan to invite to speak and open `taster’ day at Centre4. Also connect HAW with Men’s Health Week.

Terry has been contacted and HAW plans progressed (see report).

10. Urgent Business None

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AGENDA ITEM 6

Healthwatch North East Lincolnshire Board Meeting

Date: 24 March 2016

Subject: Stakeholder Survey

Recommendation:

The Board is invited to note the report and planned next steps including a rearranged feed-back session.

Background

A survey of organisational stakeholders has been recently carried out as part of our Work Plan for Year 3. The survey findings are appended to this report. It had been hoped to hold a feed-back session for respondents on 22 March 2015 but most of those contributing were unable to make that date. The meeting, which will be led by Mark Gamsu of Leeds Beckett University, is being re-arranged for mid-April.

.

Paul Glazebrook

18.3.16

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Contents

Page

Introduction 3

Respondents 3

Strategic Context and Relationships 4

Community Voice and Influence 10

Making a Difference Locally 17

Informing People 21

Relationship with Healthwatch England 26

Conclusions 30

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Introduction

This stakeholder survey has been carried out using Quality Statements drawn up by Healthwatch England in conjunction with local Healthwatch. Healthwatch North East Lincolnshire (HWNEL) targeted local organisations that they had a working relationship with, many of whom were also subscribers to our news and information services while others were subject of our `enter and view’ visits. A total of 29 responses were received of which four were not completed and so are not counted. Of the 25 completed returns, two have only been partly completed. This represents a 46.3% return against the 54 surveys sent out.

Leeds Beckett University has been contracted to provide support to each local Healthwatch using the Quality Statements and have kindly agreed to facilitate the feedback event for all those organisations that have co-operated in completing and returning the questionnaire. We want to thank Hannah Crookes, Consultant, for independently verifying the collated data and the interpretations reached. Finally, our thanks go to all those who responded.

We hope that the findings in this survey will provide a fresh focus and impetus as we go forward into Year 4 of HWNEL in 2016/17.

Respondents

Q1. Who you are

Responses were received from:

Carers Federation Ltd Ladysmith Care Home Ashgrove Care Home Health and Wellbeing Board (Chair) Age UK North East Lincolnshire Class Act Theatre Company North East Lincolnshire Parent Participation Forum North East Lincolnshire Clinical Commissioning Group The Meadows Shire Care Ltd Stallingborough Lodge Dryband One Ltd The Carer’s Support Service Prime Life Ltd (Region) North East Lincolnshire Diabetic Support Group Get Hooked on Positive Activities Care Plus Group

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Friendship at Home Harbour Place Care4All Humber Local Pharmaceutical Committee Northern Lincolnshire & Goole Foundation Trust Care Quality Commission (Region) Voices Together Cloverleaf Advocacy The Old Library Stroke Association North East Lincolnshire Rivelin Care Home NAViGO

Section 1 - Strategic Context and Relationships

Q2. Local partners understand the rationale for HWNEL priorities

Question 2.

Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly DisagreeDon't Know

Strongly Agree

Agree Neither Agree or Disagree

Disagree Strongly Disagree

Don’t Know

2 (8%) 18 (72%) 3 (12%) 0 0 2 (8%)

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Question 2 - Analysis

80% of respondents agree or strongly agree that they understand the rationale for HWNEL’s priorities while 12% neither agree nor disagree and 8% don’t know.

The strategic priorities for HWNEL were agreed in Year 1 (2013/14) and are set out below:

HWNEL Strategic Plan Objectives:

1a

1b

To effectively engage with the people of North East Lincolnshire, including hard to reach groups, in order to represent their interests in the provision of health and social care services

To facilitate the engagement of users of health and social care services with the providers of care services, particularly in respect of:

Commissioning

provision, and

scrutiny of care services

2 To effectively engage with those bodies responsible for regulating, commissioning and providing relevant local health and social care services in order to represent the interests of the people of North East Lincolnshire and support service improvement

3 To provide a comprehensive and meaningful advice, information and signposting service to enable the people of North East Lincolnshire to access appropriate health and social care services

4 To give authoritative, evidence-based feedback to stakeholders in order to support improvement in health and social care services provided to the people of North East Lincolnshire

5 To provide an effective, economic and efficient local Healthwatch service for the people of North East Lincolnshire

These priorities have remained unaltered throughout the life of the project but are applied to each element approved by the Board in its annual Work Plan. However, the rationale for setting certain work priorities as opposed to others may not always be apparent to readers and it is incumbent upon HWNEL to be as clear as it can in the reasons for prioritising its activities.

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Q3. Healthwatch North East Lincolnshire brings added value to our work thanks to its unique perspective.

Question 3.


Strongly Agree



Don’t Know

1 (4%) 18 (72%) 5 (20%) 0 0 1 (4%)

Question 3 – Analysis

76% of respondents agree or strongly agree that HWNEL brings added value to their work thanks to its unique perspective, however 20% indicated that they neither agreed nor disagreed and 4% did not know. This 24% total may suggest that further work is needed to clarify what that unique perspective is about. In short, HWNEL is uniquely placed to represent the voice of local people on health and social care issues. It not only has a statutory role to `enter and view’ public funded services that meet such needs, but it can investigate issues raised and make reports knowing that agencies concerned must respond to any recommendations being made. We also can uniquely escalate matters to the Health Scrutiny Panel for debate in a public committee. We can also escalate matters to Healthwatch England, where we believe that the extent of a local problem may be mirrored elsewhere across the

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local Healthwatch and where we are looking to Healthwatch England raising such concerns at other levels e.g. with the Department of Health or Care Quality Commission.

Q4. Healthwatch North East Lincolnshire has collaborative relationships with key decision makers in their organisations that allow information to be shared and concerns to be addressed

Question 4.


Strongly Agree



Don’t Know

5 (20%) 17 (68%) 1 (4%) 0 0 2 (8%)


It is gratifying that 88% of respondents felt HWNEL has collaborative relationships with key decision makers in their organisations, which allow for information to be shared and concerns to be addressed. As 8% do not know and 4% neither agree nor disagree it is important to explain why partnerships with other organisations are so important to us.

HWNEL values its partnerships with others and has encouraged local voluntary and community sector organisations to join its formal Partner Programme. So far 14 organisations have taken up this offer. Not only does this allow for a mutual sharing

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of information but it means that HWNEL can take up issues on behalf of the service users that the organisation represents. In particular, HWNEL can speak to service users about their experiences on health and social care issues and we can take these matters up with both commissioners and major providers. Examples of this include:

Working with a partner about dementia prevalence rates in order to better target service developments:

Availability of hoists in A/E at Diana Princess of Wales Hospital, Grimsby; Exploring concerns about access to CAMHS (Child & Adolescent Mental

Health Services) locally.

Q5. Healthwatch North East Lincolnshire brings a distinct contribution to decision making structures in the local system.

Question 5.


Strongly Agree



Don’t Know

1(4%) 17 (68%) 4 (16%) 0 0 3 (12%)


72% of those replying felt that HWNEL brings a distinct contribution to decision

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making structures in the local system but 16% neither agreed nor disagreed and 12% did not know. This figure of 28% (16% + 12%) suggests that more work is needed to make that contribution better understood.

HWNEL enjoys a statutory place on the local Health and Wellbeing Board and therefore is able to contribute to the direction of that strategy. We also are part of the Joint Strategic Needs Assessment Group, which brings together the assessment of need that informs the Health and Wellbeing strategy. Our interface with local communities and the organisations that serves them means we can highlight particular concerns. We have been active, for example, in advocating that issues, such as the true level of homelessness and food poverty, need to be reflected in that demographic analysis.

In addition, HWNEL also is directly involved in groups that monitor quality across the commissioners and main providers. This means that we can highlight issues of public concern brought to its attention. For example, we highlighted some repeated concerns raised in formal complaints about access to ophthalmology services at Diana Princess of Wales Hospital and this fed into local commissioners re-negotiating the contract aimed at speeding up and improving access.

Q6. Please give examples to illustrate your responses to this section (Questions 2-5 on Strategic Context and Relationships)

Comments from respondents in this section have referred to:

Our involvement in the Health and Wellbeing Board and attendance at the Health Scrutiny Panel.

Our contribution to the local Pharmaceutical Needs Assessment (3 yearly activity).

Our more recent joining of the Adults Safeguarding Board. Specific support provided to some organisations over concerns raised on

behalf of service users. Our use as a reference point for advice.

HWNEL has a statutory place on the Health and Wellbeing Board. We seek to reflect the views of local people in our dealings there with local councillors and senior managers in health and social care (see also analysis at Question 5 above). As outlined in the analysis at Question 3, we can escalate matters to the Health Scrutiny Panel but, as an observer and with the permission of the Chair, we can raise questions or make comments on any other matter on the agenda. Our contribution to the Pharmaceutical Needs Assessment was to seek views from our subscribers, contribute to the drafting and to make sure that the local community had an opportunity to be directly involved in commenting on the draft document. We have already highlighted some of the specific work with formal partners in the analysis at Question 4.

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Section 2 - Community Voice and Influence

Q7. Healthwatch North East Lincolnshire demonstrates added value through its work engaging local people.

Question 7.


Strongly Agree



Don’t Know

3 (12%) 17 (68%) 1 (4%) 0 0 4 (16%)


We are pleased that 80% of respondents strongly agreed or agreed that HWNEL demonstrates added value through its work in engaging local people. `Added value’ is an oft-used phrase today, but is simply about an improvement or addition to something that makes it worth more. The added value that HWNEL brings is that we are an independent body that listens to the voice of local people and represents those views in challenging both commissioners and local service providers. We pick up these views, for example, through holding stands and by going out and speaking to service users, especially of partner programme agencies and acting upon such findings. In addition, our unique Enter and View powers allow us to routinely visit places like residential and nursing care homes and the local hospital to speak to those receiving help and support and to identify issues that need tackling to improve quality of care. Examples of this include highlighting the unacceptable distance between the consultant and counselling rooms in oncology (cancer care) in Diana

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Princess of Wales Hospital, which has now been addressed. We have also raised issues with the commissioners around the new domiciliary care contracts operating in this area to highlight the need to maintain and improve quality of care through these changes.

Q8. Healthwatch North East Lincolnshire pays particular attention to seldom heard groups.

Question 8.


Strongly Agree



Don’t Know

1 (4%) 13 (52%) 4 (16%) 0 0 7 (28%)


It is evident here that respondents are less sure about HWNEL paying particular attention to seldom heard voices, with 16% neither agreeing or disagreeing with the statement and 28% not knowing. `Seldom heard voices’ is a phrase used in respect of groups or communities that do not have a collective voice and are often under-represented in consultations and involvement in service developments.

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We recognise that this is an expectation of HWNEL and that this is an area we need to address better in our forward planning. We have, for example, been engaging with service users in mental health about their experiences of local services and we have also made particular representations about the health experiences of homeless people to Healthwatch England. However, we remain concerned that our engagement with some sectors, such as the local BME (black and minority ethnic) community, is less well developed and are currently using our Health and Social Care Signposting Directory as a route into these groups.

Q9. We can confidently promote Healthwatch North East Lincolnshire through our organisation’s media channels.

Question 9.


Strongly Agree



Don’t Know

6 (24%) 14 (56%) 2 (8%) 1 (4%) 0 2 (8%)


80% of respondents strongly agree or agree that they can confidently promote Healthwatch North East Lincolnshire through their organisation’s media

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channels. HWNEL produces regular newsletters, emails and tweets to a range of subscribers and enjoys a news exchange relationship with its partner programme organisations, whereby we can place information in each other’s newsletters.

We also acknowledge that, for the first time in this survey, someone disagrees with a statement. In our follow-up work, we will be seeking to address the reasoning behind this response.

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Q10. Investigations conducted by local Healthwatch are built on the experiences of local people.

Question 10.


Strongly Agree



Don’t Know

5 (20%) 14 (56%) 1 (4%) 0 0 5 (20%)


Although 76% strongly agree or agree that investigations conducted by local Healthwatch are built on the experiences of local people, 20% do not know. This is a key role for HWNEL to listen to the voice of local people and to reflect that in the influence and challenge that we make towards commissioners and providers of health and social care services. We do, for example, include case studies in our contract reporting with North East Lincolnshire Council but it would probably be beneficial if we illustrated these anonymised cases in our wider communications. Case studies are anonymised examples of some of the interventions already described in this survey report. These case studies help demonstrate the changes and improvements HWNEL can make by promoting the voice of local people.

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Q11. Local people are involved in the delivery of HWNEL as volunteers, spokespeople and committee members.

Question 11.


Strongly Agree



Don’t Know

1 (4%) 22 (88%) 0 0 0 2 (8%)


92% of respondents indicated that they recognise the involvement of volunteers in the delivery of HWNEL. Volunteers are critical to the success of our local Healthwatch. Funding currently permits employment of just three paid staff but delivery of our aims can only be achieved through a strong strategic Board, made up wholly of volunteers and those who volunteer to carry out Enter and View and other community engagement activity. This is a small but dedicated group and we recognise the need to actively recruit to volunteer positions across the organisation in the coming year. Our plan is to work with others who use volunteers and share a concern for recruitment and development, and to look at similar roles where

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volunteers could successfully operate across more than one organisation.

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Q12. Healthwatch North East Lincolnshire enables local people to actively participate in commissioning, delivery and scrutiny.

Question 12.


Strongly Agree



Don’t Know

1 (4%) 15 (60%) 4 (16%) 0 0 5 (20%)


Although 64% of respondents agreed on this statement, others were less sure about whether HWNEL enables local people to actively participate in commissioning, delivery and scrutiny. HWNEL actively seeks the views of local people and active participation is sought in our consultation and survey work. For example, we have held public meetings to look at issues raised in taking forward `Healthy Lives Healthy Futures’ - the local strategy for health services. However, this is an area where limited opportunities have arisen to date and is clearly an area for closer examination and promotion as we go forward.

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Q13. Please give examples to illustrate your responses to this section (Questions 7-12 on Community Voice and Influence)

Responses provided in this section included:

The voice we exercise through attending the Health Scrutiny Panel on a regular basis.

Our raising of issues with commissioners and main providers and facilitation of discussion with interested parties.

That community engagement is a main role not an added value one for Healthwatch.

Lack of awareness of our investigative activity. Querying what impact Healthwatch has on actual change

HWNEL actively investigates a range of issues raised by local people, some of which have already been set out in this. It is important to stress that we do not investigate individual cases unless they appear to represent a wider community concern, although individual support is given to people who wish to make formal complaints. An example of this was when we were briefed that there were over 200 people locally awaiting retrospective assessments for continuing healthcare funding (usually relating to relatives that have died and where decisions were taking several years to be made). Our work, which was escalated to both Healthwatch England and the Health Scrutiny panel, has led to an improved offer locally to clear the backlog and to instructions to all parts of the country to also clear delayed cases by 31 March 2017.

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Section 3 - Making a Difference Locally

Q14. HWNEL investigations bring added value through the incorporation of strong public voice – particularly from seldom heard people and communities.

Question 14.


Strongly Agree



Don’t Know

3 (12%) 12 (48%) 2 (8%) 0 0 8 (32%)


As recognised in Question 8, respondents here are also less certain about HWNEL providing a strong public voice, particularly on behalf of seldom heard people and communities, with only 60% agreeing or strongly agreeing and 32% not knowing. We intend again to explore this area in more detail with respondents in our planned feedback session and to incorporate agreed actions into our forward planning.

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Q15. Healthwatch North East Lincolnshire’s investigations and reports are critical, independent and clear about the rationale for the evidence used.

Question 15.


Strongly Agree



Don’t Know

3 (12%) 14 (56%) 4 (16%) 0 0 4 (16%)


The results in this section indicate that while the majority (68%) of respondents agree that HWNEL’s investigations and reports are critical, independent and clear about the rationale for the evidence used, 16% neither agree nor disagree and 16% do not know. It is fair to indicate that to date, apart from our systematic programme of `enter and view’ investigations and reports, our formal published investigations on other subjects has been limited, although we have also contributed to wider investigations conducted by Healthwatch England. Although reports are included on our website and in our reporting to our Board, there is a case for more widely publicising and highlighting our investigative work.

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Q16. Local commissioners and providers have been involved in Healthwatch North East Lincolnshire investigations in an appropriate and timely way.

Question 16.


Strongly Agree



Don’t Know

1 (4%) 13 (52%) 3 (12%) 0 0 8 (32%)


Although 56% of respondents feel that local commissioners and providers have been involved in HWNEL investigations in an appropriate and timely way, the rest either neither agree nor disagree or do not know. As indicated earlier in this report, HWNEL uses its partnering with other organisations to obtain information and explore issues in more depth. This has included our work into the health care of homeless people, investigation into support to families by the local CAMHS service, and using data from community organisations on food poverty to inform the next Joint Strategic Needs Assessment. However, there is room for HWNEL to develop clearer co-production with others in its future investigative work.

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Q17. Please give examples to illustrate your responses to this section (Questions 14-16 on Making a Difference Locally).

Comments in this section include:

The good working relationship with the CCG and the local authority. Work we have carried out about a particular medical procedure. A lack of awareness of HWNEL’s contribution to making a difference locally.

We do believe that the working relationship with both the CCG and local authority as commissioners has developed over the life of HWNEL. We have, for example, developed a working protocol with the CCG and are involved in various activities around quality assurance. We continue to receive positive feedback from the local authority regarding delivery of agreed outcomes in our contract but are working to develop these to better show the difference that we are making.

The work about a particular medical procedure was a concern about medical practice in respect of people who have ICD (implantable cardioverter-defibrillator) devices (heart pacers) and what happens when that person is in palliative care and marked as DNR (do not resuscitate).

We believe that one reason for the lack of awareness of our contribution to making a difference locally is that we need to build better partnering relationships with some organisations, including adding them to our newsletter and email briefings to raise awareness in this area.

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Section 4 - Informing People

Q18. The signposting, information and advice service provided by HWNEL has a clear and distinct role that complements those provided by other local health and social care information and advice.

Question 18.

Strongly AgreeAgreeNeither Agree or DisagreeDisagreeStrongly DisagreeDon't KnowDid Not Respond

Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

2 (8%) 12 (48%) 5 (20 %) 1 (4%) 0 4 (16%) 1 (4%)


Although 56% of those responding indicated that the signposting, information and advice service provided by HWNEL has a clear and distinct role, which complements those provided by other local health and social care information and advice, there is less certainty with the others as one respondent has disagreed with this statement. Signposting is a clear statutory role of Healthwatch, alongside influencing and (complaints) advocacy. It is a regular feature of the contacts we receive from local people who seek advice on where to go next with their health and/or social care issue(s). This may appear to complement what others do, but the distinctiveness comes in the statutory powers that Healthwatch has to uniquely challenge and, if necessary, escalate issues that significantly impact on local communities. This aspect of our work could be better

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promoted and understood through our news and information work.

Q19. The signposting, information and advice service provided by HWNEL makes a clear contribution to ensuring that the voice and experience of easily ignored and marginalised groups is heard.

Question 19.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

1 (4%) 14 (56%) 4 (16%) 0 0 5 (20%) 1 (4%)


60% agree that the signposting, information and advice service provided by HWNEL makes a clear contribution to ensuring that the voice and experience of easily ignored and marginalised groups is heard. However, we would pick up our earlier observations that this is less clear to many respondents as over a third of those responding neither agree nor disagree or don’t know. We need to take forward a set of actions that better promote this aspect of our work in our communications, as mentioned at Question 18.

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Q20. The signposting, information and advice service provided by HWNEL is delivered to high standards through the quality of information and advice provided, referral to other providers, and the way in which personal information is recorded and used.

Question 20.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

1 (4%) 11 (44%) 3 (12%) 0 0 9 (36%) 1 (4%)


48% of those responding believe that the signposting, information and advice service provided by HWNEL is delivered to high standards through the quality of information and advice provided, referral to other providers, and the way in which personal information is recorded and used. However 12% neither agree nor disagree and a significantly high proportion (36%) do not know. This suggests that more work needs to be done to highlight the sort of signposting, information and advice that we are giving. We have, for example, recently begun to produce an anonymised quarterly return to the main commissioners and providers, which is already producing an improved dialogue and response on the issues raised.

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Q21. The signposting, information and advice service provided by Healthwatch North East Lincolnshire is used to provide an insight into gaps in local information and advice services so that they can be addressed.

Question 21.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

1 (4%) 13 (52%) 4(16%) 0 0 6 (24%) 1 (4%)


56% of respondents felt that the signposting, information and advice service provided by Healthwatch North East Lincolnshire is used to provide an insight into gaps in local information and advice services so that they can be addressed. Others (40%) either neither agreed or disagreed or did not know. We acknowledge that this has been a weakness for us but we have recently produced a Health & Social Care Signposting Directory, which has been well received by local agencies. More work will be carried out to establish how we can further improve this service.

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Q22. Please give examples to illustrate your responses to this section (Questions 18-21 on Informing People).

The illustrative responses in this section indicate:

The importance of being an independent source of information to the public. The quality of HWNEL as an organisation. The excellence of advice given. Our meeting on a one-to-one basis with organisations to discuss issues.

Although HWNEL has a contract with the local authority (with monies provided centrally from the Department of Health) it is independent of the local authority, the Clinical Commissioning Group and providers of health and social care services. We primarily seek to reflect the views of local people that use such services. It means that we do not recommend one provider above another but simply make sure that people are aware of the choices open to them and where they can get further advice. We believe this can help maintain the quality/excellence of the advice that we give. We are always willing to meet with individual organisations to discuss issues but pick these up from a user perspective. This enables us to represent that voice if we take issues forward for further examination and challenge.

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Section 5 - Relationship with Healthwatch England

Q23. When Healthwatch North East Lincolnshire has escalated an issue to Healthwatch England this has helped the local health system improve.

Question 23.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

1 (4%) 3 (12%) 4(16%) 0 0 15 (60%) 2 (8%)


Over two-thirds or respondents did not know when HWNEL has escalated an issue to Healthwatch England or that this has helped the local health system improve. This is not too surprising as we have restricted escalation to just three issues to date. One was on continuing healthcare assessments and another, more recently, is about changes in access to NHS IVF treatment. The first escalation was coupled with an escalation to the local Health Scrutiny Panel. This has not only led to an additional contract being put in place to clear the local backlog of retrospective assessments, but has also led to changes nationally with all localities being tasked to clear backlogs by 31 March 2017. The outcomes of this work have been fed back to the original informant. The IVF matter is the subject of ongoing discussion.

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Q24. Healthwatch North East Lincolnshire has helped place local concerns into a national policy and practice context through their relationship with Healthwatch England.

Question 24.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

1 (4%) 7 (28%) 3(12%) 0 0 12 (48%) 2 (8%)


As with question 23, the majority of respondents did not know whether Healthwatch North East Lincolnshire has helped place local concerns into a national policy and practice context through their relationship with Healthwatch England. We refer to our information provided at Question 23 but acknowledge that more could be done to promote this aspect of our work.

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Q25. HWNEL has used its relationship with Healthwatch England to strengthen the development of good practice with regard to HWNEL itself and the local health system.

Question 25.


Strongly Agree


Disagree

Strongly Disagree

Don’t Know

Did Not Respond

0 8 (32%) 3 (12%) 0 0 12 (48%) 2 (8%)


Again, as with the previous questions in this section, the majority of respondents did not know whether HWNEL has used its relationship with Healthwatch England to strengthen the development of good practice with regard to HWNEL itself and the local health system. However, for information, Healthwatch England took up the continuing healthcare issue with the Department of Health (that they report to) and to NHS England and this has, in turn, impacted on the local health system on that matter. They have also provided guidance to HWNEL as the matter of IVF treatment is taken forward. This is an area of our work which we have not highlighted too well to date but we will give greater attention to it in future communications.

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Q26. Please give examples to illustrate your responses in this section (Questions 23-25 on Relationship with Healthwatch England).

The illustrative comments in this section were limited but one respondent highlighted the lack of awareness with the public of this aspect of our work, hence our proposal at the end of Question 25 to give greater attention to raising awareness in future communications.

Q27. Do you have any other comments, questions, or concerns?

Final comments from respondents referred to:

The growing strength of HWNEL and that it is vital to the local community. A call for improved partnering. A call for improved communication. To keep up the good work.

We are pleased that a respondent has recognised the growing strength of HWNEL and we want to give greater emphasis to the difference that we are making as we go forward. We are taking forward improved partnering through the development of Working Protocols with key providers, and we are willing to work with other agencies whether they are formal partners or not. We recognise that some of our respondents are not on our free subscriber circulation but we will be offering this to them so that they become more aware of our work.

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Conclusions: Healthwatch North East Lincolnshire in the future.

It has been beneficial to have been able to analyse and to start to reflect on these responses. They give `food for thought’ but, moreover, they provide a platform on which we can begin to reshape some of our activity as we go forward.

Our survey analysis to date has shown that we need to be clearer with others on:

How our work priorities are identified; The unique contribution that HWNEL makes in health and social

care, including our powers of escalation; How we work with other organisations to highlight concerns and to

effect positive change; How we feed into and influence decision-making in health and social

care and the added value this brings; Steps we are making to engage with `seldom heard voices’,

especially in the local BME community;. Why some organisations feel they cannot promote HWNEL

successfully; How we plan to grow and develop our volunteering resource; How we can enable local people to actively participate in

commissioning, delivery and scrutiny; Our investigative work and achievements to date; Identifying opportunities for co-production with other organisations

on issues investigated; How we can build better partnering to make a difference; How our signposting, information and advice role is used to raise the

profile of issues of concern; Our working relationship with Healthwatch England and the local

benefits derived from this.

We also intend to work individually and collectively with all respondents in providing feedback and hope that the survey can be a springboard for improved collaborative working with all those responding. We plan to report the findings of this survey to our Board so that this work can inform our formal Work Plan in Year 4 of HWNEL during 2016/17.

Healthwatch North East Lincolnshire,G5, Enterprise Village, Prince Albert Gardens, Grimsby, North East Lincolnshire, DN31 3AT

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Tel: 01472 361459Email: healthwatchnel@nbforum.org.ukwww.healthwatchnortheastlincolsnhire.co.uk

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http://www.healthwatchnortheastlincolsnhire.co.uk/

mailto:[email protected]

AGENDA ITEM 7

Healthwatch North East Lincolnshire Board Meeting 24 March 2016

Subject: Volunteer Policy

Recommendation:

1. The Board is invited to approve the revised appended Volunteering Policy including changes to Code of Conduct and agree to review again in March 2017.

Background

2. The Board last reviewed the policy at its meeting on 1 April 2015. There are no major changes to the volunteering policy but the appended Code of Conduct, which also applies to staff, has additional requirements of volunteers set out in bold italics for agreement

Paul Glazebrook

21.3.16

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Appendix A

HWNEL Volunteer Policy

Scope of policyThis Volunteer policy is freely accessible to all. It relates to staff and volunteers recruited to provide the Healthwatch service in North East Lincolnshire. The Policy should be read in conjunction with the HWNEL Code of Conduct (attached).

Recruitment of volunteersHWNEL will recruit (use appropriate means to advertise for) local volunteers using recruitment methods that take into account the principles of the Equal Opportunities and Diversity Policies. The applicant will have to complete an application form, but help can be given with this if necessary including any support to facilitate the interview process. Applicants for volunteering positions will be interviewed by representatives drawn from the HWNEL staff team.

If this application and interview is successful, a conditional offer will be made in writing, subject to one satisfactory references being obtained. References should not be from close relatives and should be from an independent source such as through work, education or voluntary activity. Volunteers should raise any difficulties over this with the office team.

In addition, a criminal records check with the Disclosure & Barring Service will be made for all volunteers.

In the event that issues of conflict or areas of concerns are highlighted via any reference/during the recruitment phase, these will be discussed with the applicant and a decision taken on their suitability to volunteer based on:

Any issues relevant to safeguarding which might compromise the ability of the volunteer or the integrity of the service

Any issues relevant to the personal situation or capacity of the individual to undertake the volunteering role

Any issues relevant to the integrity and reputation of HW Any other principles which might influence whether an applicant might be

suitable to undertake a volunteering role with us

All successful applicants will be formally offered a volunteer role with HWNEL and issued with a badge incorporating their photograph, confirming their position within the organization. This will include a statement of authorization for those carrying out Enter and View activity on behalf of HWNEL.

Unsuccessful ApplicantsWhere an applicant has been unsuccessful at interview, applicants will be formally notified and if required, feedback provided to support the candidate with future applications.

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Storage/Confidentiality

All documentation on volunteers will be kept in a secure location and will be treated as confidential to Healthwatch North East Lincolnshire.

Induction and TrainingAll volunteers will be required to complete induction to their role within HWNEL. This will include:

Key information about HWNEL organization Information on HWNEL insurance which covers volunteer activity The role of the volunteer A list of all staff members and volunteers A list of Executive Board Members Copies of all the relevant policies including this Volunteer policy and those,

Confidentiality/ Data Protection, Health and Safety, Equal Opportunities and Diversity.

Key reporting contacts, contact details and reporting systems (e.g. safeguarding, volunteering duties)

Essential procedures i.e. timekeeping, rota etc. Induction training and details of ongoing training/supervision/support Information about the relevant Volunteer Handbook Other information as appropriate.

Support The HWNEL team and active volunteers will offer support to the new volunteers. Individual supervision will be offered on a quarterly basis to discuss individual volunteering needs and any problems or issues that may arise. The staff team will also hold regular meetings, at least quarterly, with the groups of volunteers working in particular areas. All new volunteers will receive a copy of the Volunteer Handbook.

InsuranceHWNEL is covered by insurance which explicitly covers volunteer activity. All recruited volunteers will be given a copy/advised where to access the organizational insurance information during induction and all volunteers are recommended to read it.

ConfidentialityHWNEL requires an explicit confidentiality policy, which all workers, including the Executive Board, volunteers and staff, are obliged to observe. Please ensure all who volunteer with HWNEL are required to read and act in accordance with the Confidentiality Policy which is provided to all new HWNEL volunteers during induction.

ExpensesHWNEL values the significant contribution of volunteers including their knowledge, skills, networks, personal qualities, time, flexibility and generosity and wants to ensure that volunteer contributions are recognized and that there are no barriers to

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volunteer involvement. All reasonable out-of-pocket expenses from agreed volunteering duties:

Enter and view visits (and required preparatory and post-visit activity such as reports and any follow-up)

Community Engagement (with or without office team) Research and Investigation Reader’s Panel Reception/Administrative office duties Induction and Training for any of the above roles

will be reimbursed, including expenses for travel, meals and childcare (childcare expenses can only be met where prior notice has been given and the arrangement is with an approved childminder). All receipts must be provided. In order to claim expenses, together with an expenses form which must be completed and given to a staff member either weekly or monthly.

Resolving ProblemsThe relationship between HWNEL and its volunteers is entirely voluntary and does not imply any contract. However, it is important that the organisation is able to maintain its agreed standards of service to the clients who use it, and it is also important that volunteers should enjoy their volunteering experience with HWNEL.

If issues arise which indicate difficulties with any aspect of volunteering it is important that any issues are resolved as soon as possible for both the volunteer and HWNEL.

The process for resolving volunteering difficulties is set out below. Throughout this process, volunteers may wish to have a friend accompany them to provide additional support if that would be helpful to them.

1. Initially a meeting should be arranged with the Partnership Coordinator or Communication and Engagement Worker who will explore any issues and concerns to determine any action required.

2. If this does not resolve the issue or concern then a meeting with the Chair of the Board or another Board member to determine any additional action which may be required to resolve the issue. Issues may be referred to nbf for guidance where necessary.

3. Where resolution cannot be found for issues or concerns which compromise the ability of the volunteer to continue with their volunteering role then a decision may be taken for the volunteer to cease their volunteering role with HWNEL.

Volunteers are encouraged to raise any issue of concern about their volunteering as soon as possible with the Communications and Engagement Worker or Partnership Co-ordinator so that appropriate action can be taken.

Resignation of VolunteersWhere a volunteer wishes to cease volunteering with HWNEL they will advise the Communications and Engagement Worker or Partnership Co-ordinator as early as possible by phone, email or in writing. Where a volunteer tenders their resignation,

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an exit interview (questionnaire) will be offered to inform the development of volunteering support within HWNEL.

Policy ReviewThis policy will be reviewed on a yearly basis to adapt or improve it.

Date for review: March 2017

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AppendixCODE OF CONDUCT 1. This Code of Conduct sets out how Healthwatch North East Lincolnshire members are expected to behave to each other and those they come into contact with as a representative of Healthwatch. It applies to staff, the Board and other volunteers.

2. Healthwatch members must:

Treat others with respect and act in a non-threatening manner Respect equal opportunities, diversity and cultural differences Respect confidentiality Be respectful and appropriate in all written communication Act in the best interests of Healthwatch and in accordance with Healthwatch

policies and procedures Have regard to relevant professional advice Be clear on views they are representing and make explicit any bias in what

they say To be accountable for their actions to the Healthwatch Board Prepared to represent divergent and conflicting views in a balanced manner To be an ambassador for Healthwatch To share information as widely as possible Ensure reasonable attendance at meetings Act in accordance with legal and contractual requirements Declare any interests Have regard to relevant advice when making decisions and must give

reasons for those decisions Not accept any gift or hospitality that could be deemed as influencing

specific actions or decisions Follow the Nolan Principles of Public Life

Breaches of the Code of Conduct

3. Where there are evidenced and unreasonable breaches of the Code of Conduct this will be investigated within 30 working days by the Partnership Co-ordinator in conjunction with North Bank Forum except for any staff member which will be conducted by the North Bank Forum alone.

4. Following the investigation the following sanctions might be applied:

A member is asked to stand down from their role A member is issued with a warning No action will be taken

Code agreed: 25.9.14 Code reviewed: 23.11.15 & 24.3.16Next review: March 2017

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Executive Board – Agenda Item 8

Date 24 March 2016

Healthwatch North East Lincolnshire – Monitoring & Delivery Plan Year 3 and Plan for Year 4

Recommendation

1. To note highlights and overall position and update on work plan arrangements in Year 3 and to agree proposals for work plan in Year 4 and any further actions required.2. To note future arrangements to report on quarterly activity at the relevant Board meeting.3. To agree our nomination to sit on the Health Scrutiny Panel.Summary

This report sets out the updated position on our current work plan and invites the Board to agree our work plan for year 4. With the agreement of the Chair, the report excludes data and activity against strategic priorities which, in future, will be produced at the relevant Board meeting after each quarter end, the next one being for quarter ending 31 March to be taken at the Board meeting on 18 May 2016.

Highlights

Since the last report to the Board on 20 January 2016 we have:

Received 500 copies of our Health and Social care Signposting Directory which has also been widely circulated by the publisher across these organisations.

Met with NLaG Trust governors. Met with NLaG Executive Team Attended Carers Strategy Group. Attended further meetings of the HLHF Assurance Group. Attended Quality, Safety & Assurance Group (QSAG) Met divisionally with EMAS Met informally with representative of Local Medical Council. Attended VCSE Group meetings. Attended Healthwatch Regional Network.

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Attended Health and Wellbeing Board Attended Health Scrutiny Panel and have spoken about IVF policy. Attended CCG’s Quality Committee (newly joined this group). Attended Opening of Alzheimer’s Society new offices in Grimsby Attended Healthwatch England event in York Met with Navigo to discuss funding issues. Attended Patient & Staff Experience Group at NLaG Attended Healthwatch Regional Network Had stand at Multiple Sclerosis Society event Attended Quality Summit (CQC) re St Hughs Hospital Had YMCA Humber join us under the Partner Programme Pursued issue about access to disabled toilets run by NELC. Asked further questions of NLaG regarding impact of cancelled

operations locally.

In addition, we have been specifically invited to co-opt a representative to sit on the Health Scrutiny Panel and the Board is invited to confirm that nomination today.

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HEALTHWATCH NORTH EAST LINCOLNSHIRE WORK PLAN - Year 3 update:

Specific Activity

Specific Engagement Plan

Enter & View Activity

Timescale 2015-16

Link to Local Plans and Strategies

Board Lead

Update

PRIMARY CARE

Access to GP Services -implementation

Further work with GP practices including PPG’s

No Jun – Dec HWNEL Strategic Plan 1,2,4; NHS 5 Year Forward View

MB We are still awaiting name of a new contact person for Docks collaborative but we know from reporting to Joint Co-Commissioning Group that extension to Saturday morning surgeries only taken forward in February.

SOCIAL CARE

Voice of young people

To link with community worker and established groups

No Nov-Jan HWNEL Strategic Plan 1a,4

SN Sean has resigned from Board but it is hoped that links to YMCA Humber as new partner will kick-star this initiative.

SECONDARY CARE

Hospital Discharge

Enter & View in DPoW discharge lounges + public survey e.g. at Freshney Place

Not as yet

Autumn 2015

HWNEL Strategic Plan 2,4; NLaG Quality Development Plan

Pilot work to interview 20 patients going through Discharge Lounge commenced in February but numbers interviewed to date are small and visits will continue into April until figure is reached.

COMMUNITY SERVICES

1. Stakeholder survey

1. To engage with all known stakeholders and collate views on HWNEL for future planning.

No

No

Dec – Jan

Nov onwards

HWNEL Strategic Plan 1a,4

HWNEL Strategic Plan 1a,4

1. The organisational stakeholder survey has been carried out and results are reported separately on today’s agenda.

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2. Partnership development

2. To develop strong links with Centre4.

JM 2. Have met to plan HAW/AGM finale on 17.6.16

CROSS-CUTTING

Out of hours mental health crisis care services

Building up evidence base from service users

Not at this stage

Nov – end Dec

HWNEL Strategic Plan 1a,1b; Mental Health Crisis Concordat

SO We have spoken to the CCG and plan to meet with Navigo and Crisis care Concordat group but this piece of work is not proceeding until the Hospital Discharge work is completed.

Note

Following a meeting with the CCG, the planned review of domiciliary care is being deferred to Year 4 (summer 2016) to allow for current changes of provider to embed properly.

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Work Plan Year 4 Proposals

Our proposal for Year 4 take account of the position reached in the above plan for Year 3 which was only first tabled in its current format at our September 2015 Board meeting. It is pertinent also to look back to what we told Healthwatch England were our five key priorities at the start of the year 2015/16 and their current position as these also impact on Year 4:

No. Priority Position1 Review of Access to GP Services Monitoring of recommendations2 360 degree Stakeholder Survey Follow-up actions with individual respondents and draw

up action plan around raising awareness.3 Hospital Discharge Complete pilot work, draw up interim report and take to

next stage around engagement with NLaG, Focus and other community providers such as Care Plus Group.

3 Develop volunteering opportunities Media release and action plan.4 Grow Partner Programme (PP) Growth has been slow. We have amended policy as

finances do not permit year on year payments to existing partners. Also that contact reviews be six-monthly. We have agreed to work more closely with Alzheimers Society now they have their own premises. We have recently supported Carers Support Service over progression of a leaflet for Carers on Hospital Care and we are now working with Centre4 to co-produce Health Action Week and AGM programme. YMCA Humber have recently joined PP.

5 Develop working relations with Patient Participation Groups This did not proceed as hoped and link to PPG Chairs has been broken following departure of CCG staff member. Chair of PPGs recently contacted to reinstate connection.

6 Public Survey Carry out public survey around awareness and perceptions of HWNEL.

7 Review of Domiciliary Care Agreed with CCG to defer to summer 2016.

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HWNEL Strategic Plan Objectives

1a

1b

To effectively engage with the people of North East Lincolnshire, including hard to reach groups, in order to represent their interests in the provision of health and social care services

To facilitate the engagement of users of health and social care services with the providers of care services, particularly in respect of:

Commissioning

provision, and

scrutiny of care services

2 To effectively engage with those bodies responsible for regulating, commissioning and providing relevant local health and social care services in order to represent the interests of the people of North East Lincolnshire and support service improvement

3 To provide a comprehensive and meaningful advice, information and signposting service to enable the people of North East Lincolnshire to access appropriate health and social care services

4 To give authoritative, evidence-based feedback to stakeholders in order to support improvement in health and social care services provided to the people of North East Lincolnshire

5 To provide an effective, economic and efficient local Healthwatch service for the people of North East Lincolnshire

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EXECUTIVE BOARD – Report No. 9

Date: 24/03/16

Subject: Volunteering

Recommendations

1. To note the general position on volunteering and agree any actions.

Volunteering

Enter & View – When our team met at our quarterly coffee morning in February we decided to take E&V visits down to once a month rather than two due to our recently losing some volunteers. We decided to take this action to relieve the pressure on those volunteering regularly while we look at recruiting some new volunteers. Our E&V team currently stands at 9 active volunteers. With 2/3 representatives attending visits I feel this is still a good number of volunteers. Quality is better than quantity in my opinion. We will review our workload again at our next coffee morning in May.

General Volunteering – We currently have three active volunteers with two awaiting DBS checks and or training. As mentioned before, we struggle to offer admin time to our volunteers due to the small size of our team and doing things there and then when we need things doing. We are hoping to offer more community engagement opportunities in the near future to encourage them to get involved more.

Executive Board – The Board currently stands at four volunteers which makes us just above quorate. We need to increase Board volunteers and the office team are exploring avenues to help do this. Unfortunately advertising for volunteers for the Board is a lot harder than general volunteering as it is a unique roll.

We have been engaging more recently with community groups and organisations in a hope to help recruit volunteers. Hopefully this will be useful and something will come of it.

As our current situation stands, I am still happy with the numbers of volunteers we have but we do need to look at recruiting more. We have been pushing volunteering recruitment a lot since February via social media and newsletters etc. and have had 6 members of the public engage with us about volunteering because of it. We have also since been to a community group to give a talk on volunteering and Healthwatch, again because of the recent volunteer recruitment drive.

A volunteering action plan will be presented to the Board at the next meeting in May with ideas and suggestion on how to help improve volunteering numbers.

Tayo Davenport - Communication and Engagement Worker 18/03/2016

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Executive Board Meeting

Date: 18th March 2016

Agenda Item: 10

Subject: Enter and View Progress Report

We held our quarterly coffee morning with Enter and View volunteers at Pennell’s on 3 rd February 2016.

Since the last report the Board, Enter and View visits have been carried out as follows:

Appendix 1 captures the recommendations made and responses received on these reports.

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Appendix 1

Latest recommendations:

Place of visit Recommendations Service Providers Response

Ashgrove Care Home - Monday 9th November 2015

1. Prompt action needs to be taken when there are staffing shortages with support for staff who have taken sick days off.

2. Attention needs to be given to securing regular appraisal for staff and health and safety and Medicines refresher training.

3. The issue of odour problems needs to be addressed in conjunction with the local Incontinence Adviser and advice taken on alternative washable furniture.

4. Have the kitchen fridge repaired and the prep room fridge cleaned and de-iced

5. Consider displaying photographs on resident’s doors, if they are agreeable.

6. Pictures in some communal rooms such as the dining area would promote a more homely feel.

The report was sent to the Manager of the Care home on 20/11/15 and again on 10/12/15 along with a telephone conversation and an extended deadline to respond with comments by 18/12/15. We had not received any comments on the day of publishing 22/12/15.

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Homefield House - Monday 23rd November 2015

The team commend the Manager and her team for the high standard of care provided. There are no specific recommendations at this time.

The manager of the Care Home had no comments to make on the report other than that she was happy with it and that she was pleased how professional our representatives were.

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AGENDA ITEM 11

Date: 24/03/16

Subject: Health Action Week (13-17 June 2016) Update

Recommendations

1. To note the general progress of Health Action Week planning.2. To make any recommendations on how to proceed

Health Action Week 2016

Brief

Health Action Week (HAW) is being described as a week-long “celebration” of local health and social care. Throughout the week HWNEL is visiting other organisations’ events, hoping to get in to the community and directly engage with people. On the final day of HAW, Healthwatch is hosting an AGM and event at Centre4. This is to be a “taster session” style event, with information stands and activities for people to browse and take part in. HAW will also tie into it being “Men’s Health Week”.

Where are we right now?

Since January, considerable work has been done to generate interest, to organise events and to define the main messages around HAW. Contact lists have been drawn up and numerous organisations have been approached (both by e-mail and telephone). Conversations have been held with several groups and many plans are starting to fall into place. To complement those direct invitations, open invites have also been distributed widely through Twitter, our newsletter and our website.

Work has been done with several organisations (GHoPA, Centre4 and Fusion) to examine how space can be used most effectively at our AGM event at Centre4. Conversations have been had about activities, their requirements and associated health & safety issues.

Simultaneously work has been done to start the promotion of HAW AGM/Celebration event. The event has been added to several tourism and NEL promotion websites. It has appeared on Twitter, our websites, our newsletter and information has been distributed to lots of local groups.

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Current groups that HWNEL is attending are attending during week:

Monday A.M.

Carers Centre 10-2pm

NELPPF - Health Workshop - Discussion with parents who have children with special educational needs.

Monday P.M.

Central Library – TBC

Tuesday A.M.

Lunch - Men's Shed - Granville Community Centre - 3 groups all coming together

Tuesday P.M. - None

Wednesday A.M. – None

Wednesday P.M.

Immingham CC - Midwife visit and groups

Thursday A.M./P.M – None

Current groups signed up for AGM/Taster Day

NAViGO Ebony Chapman Taster Session Stand

Friendship at Home Julie Rigby

GHoPA Mark Fenty Archery at Taster Session

Green Fututes Carol Prendergast Taster Session Stand

FOCUS Sue Barlett-Moore Taster Session Stand

VANEL Jenny Hodson Taster Session Stand

Alzheimer's Society Sally Flippance Stand

Harbour Place Dave Carlile Visit to harbour Place in week

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NELPPF

Granville Community Men's Groups

Les Bonner Maybe an exhibition or project for Friday

Immingham and Nunsthorpe CCs

Alison Jollands TBC

Grimsby Library Sam Garrod Maybe stand at Friday

Fusion Josie Grey Drama activities in Hall

There remain several of slots left open for Healthwatch to visit during the week and we are finding that direct approaches are proving more fruitful as once organisations and groups hear direct about HAW they are often keen to get involved. A similar pattern can be seen with the organisation and sign up to the AGM Celebration Event.

Challenges

As with any large event, there are several challenges that must be recognised, considered and overcome if the event is to be successful:

1. Time scales – We have less than three months left to finalise the plans for HAW and to promote the event and the process of securing involvement can be very time consuming.

2. Other responsibilities / Workload – HWNEL is a small team that deals with a wide range of services and there are competing priorities as we move into our Year 4 plan of work.

3. “Buy-in” from partners / involvement of other organisations – it is essential that we keep good lines of communication open with all those who are involved in HAW leading up until the event.

4. Pro-active preparation – Events need careful preparation: health and safety, signage, team briefings, activity plans, events maps and contingency plans are all important.

5. Effective promotion – Promotion for HAW needs to begin in earnest about a month before the event including posters and circulation, media releases and follow up with local journalists.

6. Cost – HWNEL has committed to renting both halls at Centre4 and to travelling around NEL to visit groups. With budgets tight, we are always constrained by what we can and cannot do.

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Next Steps - Stakeholder Involvement going forward

Jane Mansfield has kindly offered me her expertise, and I now have a much larger list of activity providers and contacts. However, all of these groups need contacting directly. Some usually charge for their services, but may offer free sessions for charities. Some provide their services free, but donations from external groups would be needed to make them possible.

Things to be done:

Group Visits (13-16 June)

Follow up list of people we’ve contacted and finalise our plans. Make list of other places we may visit Contact other services/groups/organisations and try to fill our free time

throughout the week Finalise calendar and share with team Discuss with team who will attend which event Ensure we have enough printed material/promo items

AGM / Celebration Event (17 June)

Place final booking form for Centre4 Sports Hall Make floor plan with stands, activities and space clearly assigned Draw up health and safety report Put together “shopping list” of items we will need to buy (Safety tape, duct

tape, etc). Revisit previous contacts and finalise their involvement Revisit people we’ve spoken too, who said they will get back in touch with us Draw up new contact list Contact new contact list about their involvement / Follow up leads from Jane Organise catering Organise refreshments Discuss and explore signage Work with Paul on AGM content Put together any AGM Presentation, Powerpoint, etc Discuss the use of music/microphone/laptop with Centre4 Select music Contact Terry Donovan Provide event set-up / support on day. Brief team on their roles during AGM event (clearly defined) Man Healthwatch Stand

Promotion

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Write and distribute media release Update event listings on Tourism websites Verbally contact and invite Journalists Talk with Grimsby Telegraph about linking in with Friday Health Supplement Discuss the cost of 50 - 100 posters Design poster, order and have printed. Put together distribution list (Leisure centres, libraries, GP surgeries, etc) Post or deliver Design outside banner, order Twitter (2 a month until 4 weeks before and then 2 weekly, increasing right

before the event.) Twitter – Promote where we are each day and who we’ll be talking to. Website – Update in May Website – Full article in June/ on Front page Article/Media release distributed to our subscribers Poster/MR/Article distributed through our partners/local organisations Provide Media Relations/Journalism support on day

Kelvin Dixon

Project Support Officer

18/03/16

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