Web site for download and submission of tender:- Cloud Servers Tender Schedule.pdf15.2 Section 1:...

of 29

Signature of the bidder along with their official seal

Andhra Pradesh Central Power Distribution Corporation Limited Corporate Office, Beside Govt. Polytechnic, ITI Road, Vijayawada-520008

Tender Notification No. 2/2020-21 of APCPDCL/CMD/CGM(O&M)Dt.29-

04-2020

Name of work :- APCPDCL - SAP&IT - Procurement of servers on cloud

for hosting of SAP and IT applications of APCPDCL for a

period of 3 years.

CHIEF GENERAL MANAGER, O&M,

Corporate office, Beside GovtPolyTechnic, ITI Road, Vijayawada - 520 008

Web site for download and submission of tender:-https://tender.apeprocurement.gov.in

APCPDCL web site:-www.apcpdcl.in

Point of contact:-

1) GM/SAP&IT- 94906 18834 (Make WhatsApp call, if number is not reachable)

2) CGM/O&M – 83329 99178 (-do-)

https://tender.apeprocurement.gov.in/

http://www.apcpdcl.in/

of 29


Index

Sl No Description of Item Page

No

1 Notice Inviting Tenders (NIT) 3

2 Instructions to bidders 4

3 Check List – Documents to be uploaded in e-Procurement platform 7

4 Submission of bids 8

5 Pre-Qualification/ Eligibility evaluation 8

4.3.1 Bidder criteria 8

4.3.2 CSP criteria 10

6 Technical evaluation 11

7 Commercial bids evaluation 12

8 Bid security or EMD(Earnest Money Deposit) 13

9 SD – Security Deposit 13

10 Providing of cloud servers 14

11 Payment conditions 14

12 Project Scope & Deliverables 14

13 Operations & maintenance with optimization of cloud services 15

13.1 Resource Management 15

13.2 Patch & configuration management 15

13.3 User administration 16

13.4 Mandatory network & Security requirements 16

13.5 Security Administration 17

13.6 Backup 17

13.7 Monitoring performance and service levels 18

13.8 Usage reporting and billing management 18

13.9 Infrastructure event management 18

13.10 Miscellaneous 19

14 Exit Management/ Transition-out services 19

15 Appendix-1 Existing and proposed infra for hosting SAP and IT

applications of APCPDCL

21

15.1 Approximate quantities of vCPUs, RAM, storage and OS required for

APCPDCL and design solutions proposed by the bidders for the

requirement

21

15.2 Section 1: Virtual Machines with vCPUs, RAM, Storage and OS 22

15.2.1 Server sizing for SAP HANA databases with SUSE Linux Enterprise OS 22

15.2.2 Server Sizing for SAP applications with SUSE Linux Enterprise OS 23

15.2.3 Servers for IT Databases and applications 24

15.2.4 Total approximate requirement of vCPUs, RAM and Disk storage space for

hosting Discom SAP data bases& applications and IT data bases &

applications

25

15.3 Section 2: Additional mandatory services 26

16 Price Bid / Financial Bid/ Commercial Bid/ Schedule-A 27

of 29


1. Notice Inviting Tenders (NIT)

1.1. Tender details

1 Department name ANDHRA PRADESH CENTRAL POWER DISTRIBUTION

CORPORATION LIMITED (APCPDCL)

2 Tender Notice No 2/2020-21 of APCPDCL/CMD/CGM(O&M)Dt.29-04-2020

3 Name of the work APCPDCL - SAP&IT - Procurement of servers on cloud for hosting

of SAP and IT applications of APCPDCL for a period of 3 years

4 Period of contract 3 (three) years.

5 Bid type Open

6 Bid category Software

7 Bid Security Rs 15 lakhs (Rupees fifteen lakhs only)

8 Bid Security

payable to

Online money transfer through NEFT/RTGS to the APCPDCL bank

account details as mentioned under item Bid security/ EMD (Earnest

Money Deposit)

1.2. Important dates along with activities

SL

No

Activity Date and Time

1 Publication of tender notice in national level English

daily news papers

On Dt:- 29- 4-2020

2 Download of tender Schedule from

https://tender.apeprocurement.gov.in web site

From 5.00PM on Dt:- 29-

4 -2020

3 Receipt of pre-bid queries in our department mail login

[email protected]

From 29-4-2020 to 3-5-

2020 up to 5.00PM

4 Pre bid meeting with bidders through conference call

to clear doubts regarding queries received.

Dt:-5-5-2020, From

11.00AM to 1.30PM

5 Tender schedule download closing date & time 3.00PM on Dt:-13-5-2020

5 Bid submission (in two parts 1. Technical bid, 2.Price

bid) closing date and time through AP eProcurement

login

5.00PM on Dt:-13-5-2020

6 Bid submission Only through AP

eProcurement login

7 Opening of Technical bids. At 5.15PM on Dt:- 13-5 -

2020

8 Opening of Price bids Will be opened online


mailto:[email protected]

of 29


2. Instructions to Bidders

The Chief General Manager, O&M, APCPDCLinvites bids on e-platform for above work, for which

dates and time specified in the NIT, and will be opened by (him) or his nominee at APTRANSCO

corporate office on the date and time mentioned in the NIT.

2.1. The intending Bidders would be required to enroll themselves on the ‘e’-procurement market

place athttps://tender.apeprocurement.gov.in

2.2. The Bids should be in the prescribed form invited on e-procurement by the CHIEF

GENERAL MANAGER, O&M, Corporate office, Beside GovtPolyTechnic, ITI Road,

Vijayawada - 520 008 (as specified in NIT)that can be downloaded free of cost from the

website https://tender.apeprocurement.gov.in or from www.apcpdcl.in.

2.3. The dates stipulated in the Bid notice i.e. NIT are firm and under any circumstances they will

not be relaxed unless officially extended.

2.4. The Bidder should upload scanned copies as specified in the checklist and all enclosures

required for the schedules and Appendices. Bidders should produce the originals of Bid

Security and all other documents for verification if asked for by the Competent Authority

within 3 (Three) days.

2.5. Transaction fee : The Transaction fee at 0.03% on ECV (Estimated Contract Value) in

total against which the Bidder has offered his Bidwithacap of Rs.10,000/- for all

procurements with ECV up to Rs.50.00 Crore and Rs.25,000/- for procurements with ECV

above Rs.50.00 Crore, and18% on transaction fees as GST. Transaction fee & other charges

shall be paid by either Credit Card or Debit Card. The Payment Gateway accepts all Master

and VISA credit cards issued by any bank to conduct the transaction. The facility is

mandatory for all bidders.

2.6. Corpus fund:The successful bidder shall pay an amount equivalent to 0.04% of Estimated

Contract value against which contract is awarded with a cap of Rs.10,000/- (Rupees ten

thousand only) for all works/supplies with ECV up to Rs.50.00 Crore and Rs.25,000/-

(Rupees Twenty Five thousand only) for works/supplies with ECV above Rs.50.00 crore on

e-procurement platform before entering into agreement/ issue of purchase orders, towards e-

Procurement fund in favour of Managing Director, APTS, Vijayawada through the

Agreement authority.

2.7. Bidders / Firms eligible to Bid: The Bidders / Firms who

2.7.1. Are not blacklisted or debarred or suspended by any department for whatever be the

reason, prohibiting them not to continue in the contracting business

2.7.2. Have complied with the eligibility criteria specified in the terms and conditions in the

schedule.



of 29


2.8. Bidders / Firms ineligible to Bid:

2.8.1. A retired officer of the Govt. of AP or Govt. of India executing works/ supplies is

disqualified from Bidding for a period of two years from the date of retirement

without the prior permission of the Government.

2.8.2. The Bidder who has employed any retired officer as mentioned above shall be

considered as an ineligible Bidder.

2.8.3. The Bidder himself or any of his employees is found to be a Gazetted Officer who

retired from Government Service and had not obtained permission from the

Government for accepting the Bidder’s employment within a period of 2 years from

the date of his retirement.

2.8.4. The Bidder or any of his employees is found at any time after award of contract, to be

such a person who had not obtained the permission of the Government as aforesaid

before submission of the Bid or engagement in the Bidder’s service.

2.8.5. Bidder shall not be eligible to Bid for works in APCPDCL where any of his near

relatives are employed in the rank of Assistant Engineer or Assistant Executive

Engineers and above on the Engineering side and Assistant Accounts Officer and

above on the accounts side. The Bidder shall intimate the names of persons who are

working with him in any capacity or are subsequently employed. He shall also

furnish a list of Gazetted /Non-Gazetted State Government Employees related to him.

Failure to furnish such information Bidder is liable to be removed from the list of

approved Bidders and his contract is liable for cancellation.

Note: Near relatives include

Sons, step sons, daughters, and step-daughters.

Son-in-law, and daughter-in-law.

Brother-in-law, and sister-in-law.

Brothers and Sisters.

Father and Mother.

Wife / Husband.

Father-in-law and Mother-in-law

Nephews, nieces, uncles and aunts

Cousins and

Any person residing with or dependent on the Bidder.

2.8.6. The companies which are blacklisted by any other utility and whose promotor’s firms

or companies were already blacklisted/debarred by any other utility, No work/

contract/ order will be awarded/ placed to companies which are blacklisted by any

other utility and whose promoter’s firms of companies were already black listed/

debarred by any other utility. Bidders have to furnish a declaration/undertaking in

this regard along with the bid. Bids without this declaration are liable for rejection.

of 29


2.9. One Bid per Bidder:

Each Bidder shall submit only one Bid. A Bidder who submits more than one Bid will cause dis-

qualification of all the Bids submitted by the Bidder

2.10. Cost of Bidding :

The Bidder shall bear all costs associated with the preparation and submission of his Bid and the

Bid inviting authority will in no case be responsible and liable for those costs.

of 29


3. Check list :- Documents to be enclosed along with bid while submission of

Tender

The bidders shall invariably upload the information and records listed in the check list belowon e-

procurement platform, and also confirm by marking Yes or No. The same shall have to be

furnished either personally or through courier or by post in the stipulated time, if asked by the

Purchaser.

SL No Document Yes/No

3.1. Scanned copy of proof of payment of Bid security/EMD( Earnest Money

Deposit) through NEFT/RTGS

3.2. a) Bidder’s Certificate of incorporation /Certificate of Registration b) Bidder’s Memorandum and articles of Association/ Partnership deed. c) GST registration , Permanent Account Number (PAN)

3.3. Bidder’s turnover certificate from statutory auditors/ chartered accountant/

published financial document

3.4. Bidder’s quality certifications – ISO 9001

3.5. Bidder’s quality certifications – ISO 27001

3.6. Bidder experience certificate issued by Central/ State Government/Public listed

private organizations

3.7. Letter of support/ authorization from the CSP to the bidder for providing

services to this particular project

3.8. Bidder’s Self-certified letter stating not involved in corrupt or fraudulent

practices

3.9. CSP’s Letter of Empanelment issued by Meity or

Valid Proof for existence in Gartner’s Magic Quadrant.

3.10. CSP’s Turnover certificate from statutory auditors/ chartered accountant/

published financial document

3.11. CSP’s years of experience in offering cloud services

3.12. CSP’s SLA as per the published SLAs in India Datacenters

3.13. CSP’s capacities for futuristic requirements like AI/ML services, Analytics, Data

Lakes, IOT, Big data

3.14. CSP quality certifications ISO 27001, ISO 27017, ISO 27018

3.15. CSPs additional security accreditations SOC1, SOC2 and SOC3

3.16. Bidder’s Solution design and implementation methodology

3.17. Bidder’s Migration planning

3.18. Certificate of SAPS for vCPUs offered by the vendor

of 29


4. Submission of bids:

4.1. Bids should be in the prescribed form, which can be obtained from ‘e-procurement’ platform

from the date of electronic publication up to the time and date indicated in the Bid notice. The

intending bidders would be required to enroll themselves on the ‘e-procurement’ market-place

https://tender.apeprocurement.gov.in. Those bidders who register themselves in

the ‘e-procurement’ market place can download the Bid specification and the Bid schedules

free of cost.

4.2. The bidder shall authenticate the bid with his digital certificate for submitting the bid

electronically on e-procurement platform and the bids not authenticated by digital

certificate of the bidder will not be accepted on the e-procurement platformas per the

G.O.Ms.No.6, I.T&C Department, AP, dated 28-02-2005.

4.3. The bidders who are desirous of participating in “e-procurement” shall submit their

technical bids, price bids etc., in the standard formats prescribed in the Bid documents,

displayed at “e” market place. The bidders should invariably upload the statement

showing the list of documents etc., in the “e” market place in support of their Technical

bids. The bidder should load scanned copies of all relevant certificates. The bidder shall

sign on all the statements, documents, certificates, uploaded by him, owning

responsibility for their correctness/ authenticity.

4.4. If any bidder uploads the Bid without paying Bid security, he will be blacklisted. Similarly, if

any of the certificates, documents etc., furnished by the Bidder are found to be

false/fabricated/bogus, the Bidder will be blacklisted and bid security forfeited.

4.5. Bids in the form of email, telegraphic quotations, fax quotations, post, courier or in any other

form will not be entertained under any circumstances, except under e-Procurement platform.

Clarification, amplifications, and / or any other correspondence from the Bidder subsequent to

the opening of bid will not be entertained. The Bidders are advised to ensure that their bids are

uploaded in complete shape at the first instance itself.

4.6. Bids will remain valid for the period of ninety (90) days from the date of bid opening on e-

Procurement. A bid valid for a shorter period will be rejected.

4.7. All and any disputes or differences arising out of or touching this contract will be decided by

the Courts or Tribunals situated in APCPDCL/Andhra Pradesh Headquarters only. No suit or

other legal proceedings will be instituted elsewhere.

5. Pre-Qualification / Eligibility Evaluation

5.1. Bidders are requested to submit their quote in two parts (1) Technical Bid (2) Price

Bid/Financial Bid/Commercial bid. Technical bids of all the tenders are opened and evaluated


of 29


by the committee of APCPDCL, based on the conditions stipulated in the tender schedule. But

price bid/ Financial bid / Commercial bid will be opened pertaining to those bidders, who

have qualified or fulfilled given eligibility criteria as per the conditions of Technical bid.

5.2. The bidder can be a CSP(Cloud Service Provider) or an authorized partner of the CSP. In case

of an authorized partner, the CSP can authorize any number of bidders for the purpose of this

tender.

5.3. The eligibility criteria are given as below:-

S.No Particulars Eligibility Criteria Documents to be enclosed

5.3.1. Bidder Criteria

1 Legal Entity

The bidder should be either:

● A company registered under the

Indian Companies Act, 2013 OR

● A partnership firm registered under

the Limited Liability Partnerships

(LLP) Act, 2008 OR

● A partnership firm registered under

the Indian Partnership Act, 1932.

a. Certificate of

Incorporation /Certificate of

Registration

b. Memorandum and

Articles of Association

/Partnership deed.

2 Turnover

The bidder should have a minimum

annual turnover of Rs.25 cores and

positive net worth in each of the last two

financial years i.e. (2017-18, 2018-19).

Certificate from statutory

auditors / chartered

accountant / published

financial document clearly

certifying the turn over.

3 CSP Authorization

Bidders need to be authorized by the

proposed CSP to participate in the bid

and shall provide the services only from

that CSP under this bid.

Letter of support/

Authorization Letter from

the CSP to the Bidder for

providing services for this

particular Project.

4 Disclosures

The bidder shall submit the undertaking

that their entity :-Has not been under a

declaration of ineligibility for corrupt or

fraudulent practices and should not be

blacklisted by any State Govt. / Central

Govt. / Board, Corporations and

Government Societies / PSU for any

reason.

Self-Certified letter

5.3.2. CSP Criteria

of 29


1

MeitY

empanelment as

CSP(OR)

Industry

Accreditation

The proposed CSP should meet all the

conditions specified by MeitY (Ministry

of Electronics & Information

Technology, Gov of India) for providing

cloud services(OR) CSP should be

present in the Gartner’s Leaders

Quadrant for Cloud Infrastructure as a

service worldwide.

Letter of Empanelment

issued by Meity or

Valid Proof for existence in

Gartner’s Magic Quadrant.

2 Turnover

CSP should have annual turnover in

India from cloud services of Rs.100

Crore in each of the last two (2)

financial years i.e. (2017-18, 2018-19).

Certificate from statutory

auditors / chartered

accountant / published

financial document clearly

certifying the turnover

requirements from Cloud

Services

3 CSP Quality

certifications

Bidder must propose CSP which has the

following third-party certifications:

● ISO 27001

● ISO 27017

● ISO 27018

Third Party Certificates

copies issued by any one of

the Big Four Consultancy

firms (EY, PwC, Deloitte,

KPMG)

4 Additional Security

accreditations SOC1, SOC2, SOC3

Self-certificate issued on

CSPs letterhead

5

SAP HANA

database and

Oracle database

At present Discom is running their

application in SAP HANA database and

Oracle database. The CSP should be

capable to offer compute services which

shall support Discoms SAP HANA

database and Oracle databases

Proof of certifications are to

be provided

6 Data Centre

location

CSPs data Centre shall be located within

India and all the SAP and IT

applications of Discom shall be hosted

in cloud servers within India.

Proof of certification is to

be provided

of 29


6. Technical Evaluation

6.1. The evaluation of the bidders will be carried out by the Committee as per the Technical

Evaluation criteria stated in the RFP document. Only the bidders who qualify in the

technical evaluation round shall be eligible for next round of evaluation i.e. Commercial Bid

Opening. Bids of the bidders, who do not qualify in the technical evaluations stage, will be

rejected and will not be eligible for any further processing.

6.2. The technical evaluation of the bidders shall be done based on the following parameters:

S.No Evaluation Criteria Max.

Marks

1

Average Annual Turnover, in the last two financial years for which bidder’s

accounts have been audited (2017-18 & 2018-19):

● Rs.25 crore or more but less than Rs.50 crore – 5 marks

● Rs.50 crore or more – 10 marks

10

2

Bidder Accreditations

● ISO 9001 – 5 marks

● ISO 27001 – 5 marks

10

3

Number of similar Works handled by the bidder from Central / State Government or

Publicly listed Private organizations during the past three financial years.

● One IT Project from State Power Utility Company of value > 20 Crores – 4

marks

● Three IT Projects each value >5 Crore from Indian Central / State

Government organizations (projects exclusive of state power utility project

covered above) – 6 marks (2 marks x 3nos)

10

4

MeitY empanelment as CSP or

CSP’s presence in Gartner’s Leaders Quadrant for Cloud Infrastructure as a service

worldwide.

Valid Proof for anyone of the above conditions is to be submitted.

10

5

Availability SLA of >= 99.99% on the compute and block storage services offered

by the CSP as per the published SLAs of the CSP in India Datacenters:

● < 99.99% - 0 marks

● >= 99.99% - 10 marks

20

6

Solution Design and implementation Methodology. Following points will be

considered:

● Application migration approach and methodology

● Solution design & architecture of the proposed cloud environment.

20

of 29


Evaluation based on below criteria

I. Redundancy

II. High Availability

III. Interoperability/Integration

IV. Standard Operating Procedures

V. Dashboard and monitoring

VI. Scalability

VII. Network Connectivity

VIII. Ease of Operations

● Capability of CSP to offer advanced services for futuristic requirements

like AI/ML services, Analytics, Data lakes, IOT, Big data etc.

7

Technical presentation and evaluation of various features of Cloud Services w.r.t

ease of use. The bidder would be required to provide a demo to the technical

committee. The bidder would be required to provide all possible technical /

administrative support during this evaluation. The bidder is requested to provide

POC before evaluation of Technical bid.

20

6.3. Ease of using the cloud services would be given higher importance while evaluating the

technical presentation and demonstration.

6.4. Only those bidders who secure a Technical Score of 80 or more shall be considered for

opening and evaluation of their Commercial bid.

7. Commercial Bids Evaluation

7.1. Commercial bids would be opened only for those Bidders, who secure the qualifying marks

in the Technical Evaluation as explained above, on the prescribed date.

7.2. A contract will be signed with the “Qualified and Responsive bidder” which will be based

on the rates identified in the financial bid (subject to downward revision by the “Qualified

and Responsive bidders” from time to time). EMDs of non-responsive bidders will be

returned immediately after concluding an agreement with the successful bidder.

7.3. Failure to abide by the RFP conditions may result in forfeiture of EMD &PBG.

7.4. Any conditional commercial bid will lead to disqualification of the entire bid and forfeiture

of the EMD.

7.5. Bidders quoting negative rates will be treated as non-responsive and will result in forfeiture

of the EMD.

7.6. Errors & Rectification:

7.6.1. If there is a discrepancy between words and figures in the financial bid, the amount in

words will prevail.

of 29


7.6.2. If the bidder doesn’t accept the correction of error(s) as specified, its bid will be

rejected and EMD will be forfeited.

8. Bid security or EMD (Earnest Money Deposit)

8.1. The tenderer shall deposit an amount of Rs 15 lakhs (Rupees fifteen lakhs only)

towards EMD in our department Bank A/C no by way of NEFT/RTGS details given below.

The tenderer shall scan and enclose proof of payment of Bid security/ EMD to APCPDCL

bank a/c to the technical bid. Failure to enclose the proof of payment of bid security/ EMD

leads to disqualification of bid.

Sl

No

Item Details

1 Name of the company APCPDCL

2 Name of the Bank SBI

3 Branch name SBI commercial Branch previously SMC Branch

4 Account type Current account

5 Bank A/C No 39024857551

6 IFSC code (for

RTGS/NEFT)

SBIN0016576

7 Telephone No of

Bank

0866-2455010

8 Address of the Bank SBI, Commercial Branch, D No 48-10-20,

Veeramachaneni Residency, Near NTR Medical

University, Ramavarappadu Ring Road, Vijayawada-

520008, A.P.

8.2. Submission of Bid security by way of cheque, cash, money order, call deposit or any other

forms are not be accepted.

8.3. The EMD of unsuccessful bidders will be returned by way of NEFT/RTGS or cheque/DD,

after concluding agreement with the successful bidder.

8.4. The EMD / Security Deposits paid by the bidders will not carry any interest.

8.5. Submission of Bid security by way of cheque, cash, money order, call deposit will not be

accepted

9. SD - Security Deposit

9.1. The successful tenderer shall submit Security Deposit at5% of tendered/ agreement value by

way of DD or cheque or Bank Guarantee within one week from the date of issue of LOI

(Letter of Intent) and conclude agreement immediately. The Bank guarantee shall be valid

of 29


for total agreement period plus six months. The EMD amount already paid by the bidder is

returned after receipt of Security deposit by way of DD or cheque or BG by the APCPDCL.

9.2. Failure to submit Security Deposit within one week lead to cancellation of work duly

forfeiting the EMD amount.

10. Providing of cloud servers :-

10.1. Bidder shall provide requisite cloud services along with all facilities as per the conditions of

tender schedule/ agreement in the manner as requested by the Discomwithin ONE WEEK

from the date of concluding agreement.

10.2. If the bidder is unable to provide requisite services as per the conditions and as per the

demand of APCPDCL within one week time, then contract will be cancelled duly forfeiting

the Security deposit amount.

11. Payment Conditions:-

11.1. Payment against Item(1) of agreement along with GST will be arranged after 30 days from

the date of GO-LIVE of all SAP & IT applications of APCPDCL on production of invoice.

11.2. Monthly payment against Item(2) of the agreement along with GST will be calculated based

on usage of services (Equivalent vCPUs, RAM and storage space as per Item(2) of Price

bid) provided by the bidder. This monthly payment will be arranged on or after 30 days

from the date of completion of each month on satisfactory provision of cloud services by the

bidder and on production of invoice.

11.3. Payment will be made in the form of NEFT/RTGS from the Bank account of APCPDCL

into the bidder.

11.4. Discom will make all arrangements for payment of bills to the vendor on time, on a regular

basis. However during some times, due to unexpected problems, if there is any delay in

payment of regular bills, then there should not be any stoppage of cloud services stating non

receipt of bills. Since being a State public utility Corporation, Discom will arrange payments

as per agreement conditions without fail. The vendor shall continue to provide cloud

services continuously without stoppage under all circumstances and our consumers and staff

of this public utility Corporation shall not be deprived of their regular services.

12. Project Scope & Deliverables

12.1. APCPDCL wishes to appoint a Bidder (MSP- Managed Services Provider)for providing

Cloud Services for a period of 3 years (excluding application migration & stabilization

period). The MSP together with CSP shall provide the Cloud services during the contract

period. If the services offered by the bidder for the first 36 months are satisfactory, then it

will be considered for extension of agreement for the next 24 months also. Cloud services

of 29


during application migration & stabilization period should be provided free of cost up to a

maximum of 3 months or up to GO-LIVE date whichever is earlier.

The brief scope of work is as follows.

12.2. Providing Cloud Infrastructure for APCPDCL Applications along with 24*7*365 days

support.

12.3. Bidder shall provide 24x7x365 managed services for the proposed Cloud Infrastructure.

12.4. Provisioning Cloud services for additional quantities at proposed rate.

12.5. Bidder must provide solution to meet all the requirements Mandatory Technical

Requirements indicated in the RFP

13. Operations& Maintenance with optimization of Cloud

services

13.1. Resource Management

13.1.1. Bidder should offer cloud services from CSP’s and should meet all the conditions

specified by MeitY (Ministry of Electronics & Information Technology, Gov of India)

for providing cloud services (OR ) CSP should be present in the Gartner’s Leaders

Quadrant for Cloud Infrastructure as a service worldwide and must ensure that

APCPDCL data resides only in India. Undertaking with respect to India data residency

to be provided on CSP’s letterhead.

13.1.2. While the initial sizing & provisioning of the underlying infrastructure may be carried

out based on the information provided in the RFP, subsequently, it is expected that the

bidder, based on the growth in the user load (peak and non-peak periods; year-on-year

increase), will scale up or scale down the compute, memory, and storage as per the

performance requirements of the solution and meet the SLAs using the auto-scaling

features provided by the CSP.

13.1.3. In addition to auto-scaling, for any major expected increase in the workloads, carry out

the capacity planning in advance to identify & provision, where necessary, the

additional capacity to meet the user growth and / or the peak load requirements to

support the scalability and performance requirements of the solution

13.1.4. The scaling up / scaling down (beyond the auto-scaling limits or whenever the auto-

scaling limits have to be changed) has to be carried out with prior approval by the

APCPDCL. The bidder shall provide the necessary details including the sizing

calculations, assumptions, current workloads & utilizations, expected growth / demand

and any other details justifying the request to scale up or scale down

of 29


13.2. Patch & Configuration Management

13.2.1. Bidder shall provide managed service for system patch and configuration management.

13.2.2. Critical security patches are applied as needed, or when updates or patches are released

from OS vendors.

13.2.3. Bidder must ensure patch and updates applies in a timely and consistent manner to

minimize the impact on business.

13.3. User Administration

13.3.1. Implement Identity and Access Management (IAM) that properly separates users by

their identified roles and responsibilities, thereby establishing least privilege and

ensuring that users have only the permissions necessary to perform their assigned tasks.

13.3.2. Administration of users, identities and authorizations, properly managing the root

account, as well as any Identity and Access Management (IAM) users, groups and roles

they associated with the user account

13.3.3. Offer fine-grained access controls including, conditions like time of the day, originating

IP address, use of SSL certificates, or authentication with a multi-factor authentication

device.

13.3.4. Provide a mechanism to test the effects of access control policies that are attached to

users, groups, and roles before committing the policies into production. Support a

policy validator to automatically examine non-compliant access control policies.

13.3.5. Implement multi-factor authentication (MFA) for the root account, as well as any

privileged Identity and Access Management accounts associated with it.

13.4. Mandatory Network & Security Requirements: CSP should provide the evidence of

the services by providing the public URL of the service offerings along with the

public pricing of the services.

13.4.1. Next Generation Firewall (NGFW). Should support packet filtering, VPN support,

network monitoring, and IP mapping features. Should also support deeper inspection

capabilities that provide superior ability to identify attacks, malware, and other threats.

Provide application control, intrusion prevention, and advanced visibility across the

network. Proposed NGFW should not only block malware, but also include paths for

future updates thereby keeping the network secure as new threats arise. Proposed

NGFW should support minimum 5 Gbps of Enterprise mix throughput. It should be

offered as a Virtual appliance and also should be available with the proposed CSP’s

market place.

of 29


13.4.2. DDoS Protection: Managed DDoS protection service that defends against most

common, frequently occurring network and transport layer DDoS attacks that target

web site or applications. When used with Content Delivery Network and global DNS

service, should provide comprehensive availability protection against all known

infrastructure (Layer 3 and 4) attacks. Should provide always-on detection and

automatic inline mitigations, minimize application downtime and latency.

13.4.3. Identity and Access Management (IAM) that allows controlling the level of access to

the users to the CSPs infrastructure services. With IAM, each user can have unique

security credentials, eliminating the need for shared passwords or keys and allowing the

security best practices of role separation and least privilege.

13.4.4. Virtual Private Cloud with Private Subnets and Built-in Firewalls to control how

accessible the VMs are by configuring built-in firewall rules

13.4.5. Data Encryption: Client Side and / or Server-Side Encryption as required

13.4.6. Centralized Key Management Service Create and Control the Encryption keys

13.4.7. Web Application Firewall to protect from attacks by filtering traffic based on rules that

you create. Filter web requests based on IP addresses, HTTP headers, HTTP body, or

URI strings, which allows you to block common attack patterns, such as SQL injection

or cross-site

13.5. Security Administration

13.5.1. Appropriately configure the security groups in accordance with APCPDCL’s

networking policies

13.5.2. Regularly review the security group configuration and instance assignment in order to

maintain a secure baseline.

13.5.3. Secure and appropriately segregate / isolate data traffic/application by functionality

using DMZs, subnets etc.

13.5.4. Ensure that the cloud infrastructure and all systems hosted on it, respectively, are

properly monitored for unauthorized activity.

13.5.5. Properly implementing anti-malware and host-based intrusion detection systems on

their instances, as well as any required network-based intrusion detection systems in

accordance with APCPDCL’s policies.

13.5.6. Conducting regular vulnerability scanning and penetration testing of the systems, as

mandated by APCPDCL’s policies.

13.5.7. Review the audit logs to identify any unauthorized access to APCPDCL's systems.

13.5.8. Bidder should provide the Management console to monitor the security events, real

time traffic monitoring, Real time troubleshooting.

of 29


13.6. Backup

13.6.1. Configure, schedule, monitor and manage backups of all the data including but not

limited to files, images and databases as per the policy finalized by APCPDCL.

13.6.2. Restore from the backup at any given point of time when required.

13.7. Monitoring Performance and Service Levels

13.7.1. Provide and implement tools and processes for monitoring the availability of assigned

applications, measuring the service levels, application/Severs/Storage/Network

performance and utilization responding to system outages with troubleshooting

activities designed to identify and mitigate operational issues. The tool shall be capable

of providing the exact utilization of servers and shall be able to generate per day, per

month and per quarter utilization reports based on which the payments will be made to

the Bidder.

13.7.2. Reviewing the service level reports, monitoring the service levels and identifying any

deviations from the agreed service levels.

13.7.3. Monitoring of service levels, including availability, uptime, performance, application

specific parameters, e.g. for triggering elasticity, request rates, number of users

connected to a service.

13.7.4. Detecting and reporting service level agreement infringements.

13.7.5. Monitoring of performance, resource utilization and other events such as failure of

service, degraded service, availability of the network, storage, database systems,

operating Systems, applications, including API access within the cloud service

provider’s boundary.

13.8. Usage Reporting and Billing Management

13.8.1. Track system usage and usage reports.

13.8.2. Monitoring, managing and administering the monetary terms of SLAs and other billing

related aspects

13.8.3. Provide the relevant reports including real time as well as past data/information/reports

for APCPDCL to validate the billing and SLA related penalties.

13.9. Infrastructure Event Management

13.9.1. Bidder shall lead a highly focused engagement to provide APCPDCL with architectural

and operational guidance, as well as real-time support for your planned important

events

13.9.2. Bidder shall interact with APCPDCL and understand the success criteria and desired

outcome of the event.

of 29


13.9.3. Assess the readiness of the cloud environment, help identify and mitigate risks, and

document the plan.

13.9.4. Execute your event in coordination with APCPDCL to meet the desired outcome.

13.9.5. Analyze results post-event and scale services to normal operating levels.

13.10. Miscellaneous

13.10.1. Advise APCPDCL on optimal operational practices, recommend deployment

architectures for cloud infrastructures, design and implement automated scaling

processes, day-to-day and emergency procedures, deploy and monitor underlying cloud

services, performance reporting and metrics, and ensure the overall reliability and

responsive operation of the underlying cloud services through both proactive planning

and rapid situational response.

13.10.2. Interface with the Cloud Service Provider on behalf of APCPDCL for all activities

including monitoring the reports (e.g., usage, security, SLA,), raising (or escalating)

tickets / incidents and tracking the same to resolution.

13.10.3. Prepare a comprehensive O&M plan for managing the cloud services and keep it

updated with any changes during the course of the project.

13.10.4. Create and maintain all the necessary technical documentation, design documents,

standard operating procedures, configurations required to continued operations and

maintenance of cloud services.

14. Exit Management / Transition-Out Services

14.1. Provide a comprehensive exit management plan

14.2. Migration of the VMs, data, content and any other assets to the new environment or on

alternate cloud service provider’s offerings and ensuring successful deployment and running

of APCDCL’s solution on the new infrastructure by suitably retrieving all data, scripts,

software, virtual machine images, and so forth to enable mirroring or copying to industry

standard media

14.3. Ensure that all the documentation required for smooth transition including

configuration documents are kept up to date

14.4. Retain the data at the end of the agreement (for a maximum of 45 days beyond the

expiry of the Agreement). If data is to be retained the cost for retaining the data may be

obtained in the commercial quote.

14.5. Once the exit process is completed, remove the data, content and other assets from the

cloud environment and destroy the VM, Content and data of APCDCL

of 29


14.6. Ensure that all the documentation required by APCPDCL for smooth transition are kept

up to date and all such documentation is handed over to APCPDCL during regular intervals as

well as during the exit management process.

14.7. Support and assist APCPDCL for a period of [three months] so that APCPDCL is able

to successfully deploy and access the services from the new environment.

14.8. Train and transfer the knowledge to the Replacement Agency (or APCPDCL) to ensure

similar continuity and performance of the Services post expiry of the Agreement.

14.9. The ownership of the data generated upon usage of the system, at any point of time

during the contract or expiry or termination of the contract, shall rest absolutely with

APCPDCL.

of 29


15. Appendix-1- Existing and proposed infra for hosting SAP and IT

applications of APCPDCL

15.1. Approximate quantities of vCPUs, RAM, storage and OS required for

APCPDCL and design solutions proposed by the bidders for the requirement:

15.1.1. Bidder should provide un-priced BOM for the below requirement of servers with the

description of the CSP/MSP offering duly enclosing their proposals.

15.1.2. Numbers of vCPUs, RAM in GB, Storage space in GB mentioned in this tender

schedule are only approximate requirements and are purely for guidance of vendors for

quoting the tender and to arrive at total cost based on the quantity mentioned in the

tender.

15.1.3. The vendor shall provide servers solution for the Discom requirement from his side

which will be discussed and finalized by the SAP & IT consultants engaged by the

Discom.

15.1.4. And also after award of work to the successful bidder, if there are any changes in the

requirement, the vendor shall provide servers with requisite capacity as per the

requirement of SAP and IT consultants engaged by the Discom and these tender

quantities may vary accordingly.

15.1.5. All the additional mandatory services mentioned in the Section 2 are also for pure

guidance of the bidder/vendor and may vary as per actual requirement. According to

requirement of servers of APCPDCL these services are to be arranged and cost and

maintenance charges shall be included in vCPUs, RAM and Disk storage space quoted

by the bidder.

of 29


15.2. Section 1: Virtual Machines with vCPUs, RAM, Storage and OS:

15.2.1. Server sizing for SAP HANA databases with SUSE Linux Enterprise OS

Note :-SSD disk in GB with guaranteed of 3 IOPS/ GB.

Description of item Proposed

vCPUs

RAM

(GB)

High

Availability

SSD Disk size in

GB (Min 3 IOPS

per GB)

Development Landscape 2 X RAM

ERP-SoH HANA Database 16 256 512

BW HANA Database 16 256 512

PO HANA Database 8 128 256

BI CMS HANA DB -- 256

Quality Landscape 2 X RAM

ERP-SoH HANA Database 32 512 1,024

BW HANA Database 32 512 1,024

SAP PO Hana DB 8 128 256

Production Landscape 4 X RAM

SAP ERP System - SoH - HANA Database

Instance 32 512 Yes -512 2,048

SAP BW System-HANA Database Instance 32 512 Yes-512 2,048

SAP PO Application (JAVA Stack)-HANA

Database Instance 8 128 Yes -128 512

SAP Solution Manager-SOLMAN HANA DB 8 128 512

Additional Components - No Database

Web Dispatcher 3 21

Reverse proxy 3 21

SAP Data base server details 198 3,114 1,152 8,960

vCPUs GB

RAM GB RAM GB Hard disk

of 29


15.2.2. Server Sizing for SAP applications with SUSE Linux Enterprise OS


Description of item High

Availabili

ty

Recomme

n

ded SAPS

at65%

CPU

Propose

d

vCPUs (

Vendor

may

give his

solution

in this)

RAM

in GB

High

Availabili

ty

SSD disk

size in

GB - OS

& SWAP

(Min 3

IOPS per

GB)

Development Landscape =2X

RAM

SAP ERP-SoH Application System +

ASCS 8,000 6 48 96

SAP BW Application System +

ASCS 8,000 6 48 96

SAP BI/BO Application server 8,000 6 48 96

SAP PO Application + SCS 6,000 6 48 96

SAP DMS Server + content server 8,000 6 48 96

Quality Landscape =2X

RAM

SAP ERP-SoH Application System + ASCS

10,000 8 64 128

SAP BW Application System - ASCS

8,000 6 48 96

SAP PO Application + SCS 6,000 6 48 96

Production Landscape =2X

RAM

SAP ERP System - SoH -

Application Servers (2)+ASCS Yes 12,000 16 64 Yes -64 128

SAP BW System - Application

Server + ASCS 10,000 8 64 128

SAP BO System - Application

Servers (1) 12,000 8 64 128

SAP PO Application (JAVA Stack)

- Application Servers + SCS Yes 10,000 16 64 Yes -64 128

SAP MAX DB & Content Server

(DMS) 10,000 8 64 128

SAP Solution Manager - Solman

App Server (ABAP + JAVA) 10,000 8 64 128

Additional Components

Web Dispatcher 4,000 4 32 64

Reverse proxy 3 24

SAP Router 4,000 2 16 32

SAP application server details 1,34,000 123 856 128 1,664

SAPs vCPUs GB

RAM GB RAM

GB Hard

disk

of 29


15.2.3. Servers for IT Databases and applications


S.

No

VM

Description

Qt

y

vCPU

per

appln

RAM

per

appln

Tota

l

vCP

U

Total

RAM

in GB

SSD

Disk

Size in

GB

Operating System to be

included

1 BILLDB1 &

2 2 8 244 16 488 4,500 Suse Linux Enterprise

2 BILLAPP1

& 2 2 2 16 4 32 500 Suse Linux Enterprise

3 COLLAP1 &

2 2 2 16 4 32 100 Suse Linux Enterprise

4 MEEWS1 &


5 PAYWS1 &


6 WHSDB1 &

2 2 2 16 4 32 1,500 Suse Linux Enterprise

7 CATDB1 1 2 16 2 16 1,000 Suse Linux Enterprise

8 OTHDB 1 2 16 2 16 300 Suse Linux Enterprise

9 REPDB 1 2 16 2 16 800 Suse Linux Enterprise

10 CSCAPP 1 2 16 2 16 100 Suse Linux Enterprise

11 MATSAPP 1 2 16 2 16 100 Suse Linux Enterprise

12 DASHAPP 1 2 16 2 16 100 Suse Linux Enterprise

13 DEVDB1 1 2 16 2 16 100 Suse Linux Enterprise

14 DEVAPP1 1 2 16 2 16 100 Suse Linux Enterprise

15 DEVAPP2 1 2 16 2 16 100 Suse Linux Enterprise

16 REVWS 1 2 16 2 16 100 Suse Linux Enterprise

17 GOVWS 1 2 16 2 16 100 Suse Linux Enterprise

18 MOBWS 1 2 16 2 16 100 Suse Linux Enterprise

19 SMSWS 1 2 16 2 16 100 Suse Linux Enterprise

20 EAAPP 1 2 16 2 16 100 Suse Linux Enterprise

21 TESTDB 1 2 16 2 16 100 Suse Linux Enterprise

22 TESTAPP1 1 2 16 2 16 100 Suse Linux Enterprise

23 WIN8_GP_A

N A_BIL 1 2 8 2 8 100

Suse Linux Enterprise

24 WIN12_SMS 1 2 8 2 8 200 Suse Linux Enterprise

25 WIN12_ITD

EV 1 1 2 8 2 8 100


26 RHEL_RBUI

LD 1 2 8 2 8 200


27 WIN8_UPIP

AY 1 2 8 2 8 100


28 WIN8_UPIP

AY 1 2 8 2 8 100


29 AMI APP 1 4 122 4 122 200 Suse Linux Enterprise

of 29


30 3G APP 1 4 122 4 122 200 Suse Linux Enterprise

31 AMI DB 1 4 122 4 122 1,000 Suse Linux Enterprise

32 3G DB 1 4 122 4 122 1,000 Suse Linux Enterprise

33 OMS APP 1 4 122 4 122 800 Suse Linux Enterprise

34 OMS DB 1 4 122 4 122 1,000 Suse Linux Enterprise

35 OAM APP

Dev 1 2 8 2 8 100 Suse Linux Enterprise

36 OMS DB


37 MDAS APP


38 MDAS DB


39 HT billing 1 4 122 4 122 300 Suse Linux Enterprise

40 HT billing

Dev DB 1 2 8 2 8 100 Suse Linux Enterprise

118 1,846 16,000

15.2.4. Total approximate requirement of vCPUs, RAM and Disk storage space for

hosting Discom SAP data bases& applications and IT data bases & applications

Sl

No

Description

of item

SAP

databases

SAP

applications

IT Total

quantity

UoM

1 vCPUs 198 123 118 439 nos 2 RAM 4,266 984 1,846 7096 GB 3 Disk Storage

space

8,960 1,664 16,00

0 26,624 GB

Note: Bidder should ensure that physical core to vCPU ratio is not more than 1:2 for all

proposed Virtual Machines. Processor should be the latest Intel Platinum 8000 series

processors or higher.

of 29


15.3. Section 2: Additional mandatory services:

Bidder should provide un-priced BOM for the below requirement with the description of the

CSP offering and these quantities may vary as per requirement of Discom and cost &

maintenance charges shall be included in vCPUs, RAM and Disk storage space quoted by

the bidder.

S. No Items (with minimum

specifications) Description QTY

(A) Network Components

1 Virtual Application

Load Balancer

Load balancing between various Web/App servers as

well as for compression, caching, SSL offloading,

content-based forwarding.

10

2 DNS Service Domain Naming System for routing traffic 1

3 Virtual Private Cloud

Virtual Private Cloud that allows to provision a logically

isolated section of the CSP cloud which allows to launch

resources in a virtual network that can be defined.

Customer to have complete control over the virtual

networking environment, including selection of your own

IP address range, creation of subnets, and configuration

of route tables and network gateways.

1

4 NAT Gateway as a

Service

Managed Service for Outbound Internet connectivity in

Private Subnet 1

5 Public IP Static Public IP 1

6 Secure Bulk Data

Transfer

Service to transport large amounts of data from on

premise / third party data centers to Cloud 50 TB

7 Data Transfer (In) Onsite to Cloud 1024 GB

8 Data Transfer (Out) Cloud to onsite 1024 GB

Security Components

1 Next Generation

Firewall (NGFW).

NGFW (virtual appliance) supporting a minimum 5 Gbps

of Enterprise mix throughput. 1

2 Web Application

Firewall (Layer 7) Number of rules & request 10 Rules

3 DDoS Protection

Service (Layer 3 & 4) Mitigating DDoS attack onpublic application 1

4 Identity and Access

Management Manage user access & encryption keys 1

5 Multifactor

Authentication Service Multifactor Authentication Service 1

6 Data Encryption Server-Side Encryption of data at rest 1

7 TLS Certificates

Service that enables provisioning, managing, and

deploying public and private Transport Layer Security

(TLS) certificates for use with the proposed Cloud

services.

1

8 Resource Monitoring

Dashboards

Visualize CPU, Memory, Disk utilization, Raise Alarms

for Threshold breach 1

of 29


16. Price Bid / Financial Bid/ Commercial Bid/ Schedule-A

Name of work :- APCPDCL - SAP&IT - Procurement of servers on cloud for hosting

of SAP and IT applications of APCPDCL for a period of 3 years.

Sl

No

(1)

Item Description

(2)

UoM

(3)

Qty

(4)

Basic Price

in Rs

(5)

Total Price in

Rs

(6) = (4)x(5)

1

One time set-up charges towards

providing a cloud environment for

migration of all SAP and IT

applications from on premise

Development, Quality and Production

servers of APSPDCL into respective

APCPDCL cloud servers offered by

the bidder/vendor. Migration of SAP

and IT applications will be done by

Discom consultants and cloud service

provider shall arrange the cloud

servers along with required operating

system and other requirements and

assist Discom consultants for

successful migration of all SAP & IT

applications along with data. Monthly

charges towards cloud services offered

during migration of all SAP and IT

applications, integration, testing &

stabilization period should be at free of

cost up to a maximum of 3 months or

up to GO-LIVE date whichever is

earlier. Monthly billing against item

(2) of this agreement will start only

from GO-LIVE date i.e., from the date

of starting of APCPDCL SAP and IT

applications in the cloud Production

servers.

No 1

2

Monthly charges will be measured and

paid in the form of vCPUs, RAM and

disk storage space utilized by Discom

based on dashboard reports, which

includes cost towards providing cloud

Services and other infra as per the

requirement mentioned in the technical

bid, maintenance of cloud servers,

cloud environment, cost towards OS

licences and other software licences

required for cloud servers, updation of

OS, security patches, cost of services

of 29


required for maintenance of SLA at

more than or equal to 99.99%,

providing server solutions as per the

requirement of Discom SAP&IT team

and Discom SAP & IT consultants,

providing cloud infrastructure for

Discom applications 24x7x365,

increase of servers or decrease of

servers as per the requirement of

Discom (Scalable and flexible to

add/reduce cloud services on demand),

providing all mandatory technical

requirements, cost towards network &

Security requirements, firewalls, data

encryption, maintaining anti-virus,

anti-malware, anti-spyware software

with regular updation, conducting

regular penetration testing of systems,

review of audit logs, virtual

application load balancer, DNS

service, NAT gateway, public IP,

secure bulk data transfer, TLS

certificates, upgradation of VMs,

versions, software & associated

infrastructure in response to any

vulnerability, resource monitoring

dashboards for metering and billing

complete for providing infrastructure

for secure maintenance of Discom

SAP and IT applications along with

data.

(a)

Equivalent number of standard

vCPUs (Taking each standard vCPU

capacity at 2,500 SAPS - SAP

Application Performance Standard) for

billing purpose.

Per vCPU

per

month= 1

No

36 months x 439

nos = 15,804

(b) RAM

Per 8GB

per month

= 1 No

36 months x

887nos = 31,932

(c ) Storage space

Per 8GB

per

month=1

No

36 months x

3,328nos =

1,19,808

3 GST at 18% on item 1 and 2

Total value of contract including

GST

of 29


Important note:-

(1) Total number of standard vCPUs (for bill payment purpose)are calculated based on the

number of vCPUs offered by the vendor and SAPS of each vCPU offered by vendor, duly

taking standard vCPU capacity at 2,500 SAPS. Total number of standard vCPUs = Number of

vCPUs offered by vendor x (SAPS of vCPUs offered by vendor /2,500) and accordingly

payment is arranged. SAPS certificate along with certification number and other details for

vCPU offered by the vendor is to be enclosed along with tender. Bidder/vendor can down load

SAPS of each CPUs offered by him from https://www.sap.com/dmc/exp/2018-benchmark-

directory/#/sd.

(2) The bidder/vendor shall either enhance or decrease the number of vCPUs, RAM and Storage

space as per the requirement of Discom from time to time. In future some servers may not be

needed and then data and applications available in those servers will be moved out and servers

will be handed over back to the vendor and monthly payment will be reduced. And also if extra

servers are needed for Discom, then vendor shall arrange those extra servers immediately and

extra payment will be made for the enhanced quantities as per the above rates only.

(3) If the services offered by the bidder/vendor for the first 36 months are satisfactory, then it will

be considered for extension of agreement for the next 24 months also at the agreement rates or

at rates less than the agreement rates based on the price drop of CPUs, RAM, disk space and

other server components.

(4) Prices quoted by the vendor are firm during the period of contract.

(5) Income tax or any other taxes if any are applicable to bidder account and would be recovered as

per the statutory obligations.

(6) Any variation in GST or levy of new taxes introduced after signing of the contract will be to

the account of APCPDCL provided the vendor offered all the services as per the delivery

schedule.

https://www.sap.com/dmc/exp/2018-benchmark-directory/#/sd

https://www.sap.com/dmc/exp/2018-benchmark-directory/#/sd

Web site for download and submission of tender:- Cloud Servers Tender Schedule.pdf15.2 Section 1:...

Documents

Transcript of Web site for download and submission of tender:- Cloud Servers Tender Schedule.pdf15.2 Section 1:...