Web 3 Cisco Pulse

© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1

Cisco Pulse Connecting the Human Network

Alex Yeung Technical Marketing Engineer


Business Collaboration at a Crossroad

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“How can I locate other faculty members working

on related research to collaborate on a

proposal?”

“If we could write a join grant proposal with professors in other faculties , we could increase our chances of

winning the grant?”

“With the appropriate correlation analysis, we could design a smaller clinical trial study with

statistically valid results.”

“How can I find the right experts to help me with this complex design?”

“This adjustment to the retirement plan may result

in unintended tax consequences for my

client?”

“Who is the best expert in our Tax Practice who can

suggest a more tax-efficient alternative?”

“How can I locate a staff statistician who has

experience in analyzing Clinical Trial Research

Data?

Sub-Optimal Expert Discovery & Collaboration

Professor R&D Manager Wealth Manager Solution Sales Rep

“I cannot put together this solution design without the help of UC, security,

& mobility system engineers?”

Vanson Bourne (2008); Recommind (2009)

More 50% of employees want the ability to locate expertise to help them with their daily jobs …

To find experts …71% “ask around,” 46% use the company directory, 34% use the company intranet and 30% actually send a company-wide email


Current Situation: Sales Scenario John, Sales Engineer Needs Help!

The Human Network

AMs and SEs Spend a Lot of Time Seeking Assistance from Various Subject Matter Experts

Search Content

Taps Network (1 Degree)

Send Broadcast Email

Need: “How do I answer a

customer question for a competitive bid?”

SE


Solution: Cisco Pulse Automated People and Media Search

!  Capture organizational know-how by tagging content as it traverses the network

!  Quickly find relevant people and valued information

!  Ability to collaborate with colleagues in a click

!  Embed this capability in a variety of business applications OpenSocial APIs

!  Automatically navigate rich media to the spoken word


Cisco Pulse Platform Overview

RSPAN / SPAN Enabled Switches

Pulse User

Discovery &

Content Filtering

Automatic Document & Rich Media

Tagging

Pulse Collect

Corporate Network

User Traffic User Traffic

Captured in RSPAN / SPAN

Pulse Locator Pulse Apps

Tag Navigator

UC Integration

Profile Management

OpenSocial Apps

Pulse Connect

Indexer

Pulse Engine / Apps Platform

Index Store

OpenSocial APIs

Admin Tools


Directory Service and Profile Management

!  Share contact info imported from Active Directory (LDAP)

!  Share background info including past work and educational history

!  Tag yourself with relevant areas of experience

!  Set your preferred methods of contact


UC Integration for Frictionless Collaboration

!  Cisco Presence Server Integration: Presence bubbles indicate availability

!  Hover Widget: Mouse over someone to get user mini profile and click to collaborate options !  Click to Call !  Click to Email !  Click to WebEx


Automated Tagging and Tag Navigator

!  Cisco Pulse automatically analyzes your content in motion and tag your relevant areas of experience

!  Rank your tags according to the amount of activity with the tags

!  Document and rich media


People + Docs + Media Search and Expert Ranking

!  Find all expertise across the organization

!  Search result is ranked based on depth of experience

!  Find just who you’re looking for by filtering on role, region and organization or by expanding your keyword search


Rich Media Tagging

!  Automatically tags vocabulary terms in the spoken words in videos and audios

!  Built-in media player to play videos and audios (FLV, MPEG, MP4, MP3)

!  Show the location in the video/audio where the words were mentioned

!  Find what you looking for instantly without going through the whole video/audio


Built Custom OpenSocial Gadgets


Cisco Pulse Demonstration Connecting the Human Network

Web 3 Cisco Pulse

Technology

Transcript of Web 3 Cisco Pulse