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We welcome you to
Surgery opening times
Monday- Friday 8.30am-12.30pm & 13.30pm- 18.30pm
Closed Saturday, Sunday and Bank Holidays
Out of Hours Tel: 020 8969 0808
WE WOULD BE GRATEFUL IF
ALL PATIENTS COULD REPORT TO RECEPTION UPON ARRIVAL AT THE
SURGERY.
Did you travel to the surgery by car?
We would like to remind you NOT to park in Invermead Close without a
permit
If you wish to park in Invermead Close, you will need to display a parking permit obtained at the reception desk.
There is normally a charge of £1.50 per visit
Disabled drivers can park free of charge, displaying a Blue Badge and a special permit for the disabled bay which is at the rear of the surgery
All patients will be asked to leave a Credit Card or Driving Licence as temporary security for using the permit.
This is to ensure its safe return
There are two bicycle racks available at the rear of the surgery for any patients wishing to secure their bikes whilst visiting the surgery.
Please turn off your mobile phone in the surgery
We would be grateful if patients could refrain from leaning over the reception
desk when talking to the receptionists
This is for confidential and infection control purposes
The Park Medical Centre supports the NHS Zero Tolerance policy with regard to anti-social, abusive or violent behaviour towards our staff.
Park Medical Centre helps train the GPs of the Future.
We are proud to be part of the national training scheme that ensures that we have well qualified
GPs for tomorrow.
GP speciality trainees are qualified doctors who then spend up to three years adding to their
skills. This will include eighteen months working under supervision at a GP surgery. At any one
time we may have three such trainees here.
GP trainees:
Are fully qualified doctors.
Up to speed with all new developments.
Have full access to the patient computerized medical records.
Generally have longer appointment times which enable them to spend more time with patients.
Consult a more experienced doctor where appropriate.
Have regular sessions with one of the qualified GPs to talk through various aspects of care.
Have regular sessions with other trainees to sharpen their skills.
GP trainees continued:
• We believe that the standard of care offered by the trainees is first class. They are supervised by the experienced doctors and this may reduce the number of appointments that the experienced doctors can offer.
• We aim to ensure continuity of care by making full use of the computer system, informal discussions and regular clinical meetings.
• If you would like to see a particular doctor we will always try to arrange an appointment and all doctors are bookable up to 3 weeks in advance.
CarersA carer is someone who provides informal, unpaid support and care to a friend or family member. A carer can be any age, including children and young people. We would like to support our patients who also provide care.
If you are an informal, unpaid carer, please let a member of staff know as we can offer you extra support to find appropriate information and advice as well as help you to stay healthy yourself
Carers can have their own needs assessed by H&F Social Services. Social Services works with the Hammersmith & Fulham Carers’ Centre to provide support to anyone caring for someone in the borough. For more information call 020 8753 5456 or visit Community Support Centre at 145 King Street, Hammersmith. If you require further support the H&F Carers’ Centre operates a drop-in service at 182a Hammersmith Road, London W6 between 10am – 5pm or you can call 020 8563 8014.
Carers
We are proud to be a Training Practice for Nurses and Doctors in training
At some stage a doctor or nurse in training may sit in on one of your
consultations for training purposes only.
If you are not happy with this please do not hesitate to speak to
someone at reception
Appointments
We recognize that our patients have differing needs when it comes to appointments.
We have set up a system to try to meet those needs
We set aside each day a number of ‘emergency’ appointments. We allocate these by operating a telephone triage system whereby a doctor assesses the needs of the
patient for an appointment.
These are designed to allow access for patients who need to see a doctor immediately
Appointments
We also set aside a number of appointments that are only bookable up to 24 hours in advance. These are designed for
patients who need access relatively quickly.
The rest of our appointments can be booked up to three weeks in advance, thus enabling
patients to plan their treatment times
Please make sure that you cancel your appointment if you cannot attend for any reason, as soon as possible, via
phone, fax or email
Missed appointments mean that other patients cannot obtain an appointment
Want a particular doctor to call you back?
We appreciate that doctors are sometimes quite hard to get hold of and it is not fair to other patients to interrupt
them when they are in surgery. If they are out of the building, on home visits or attending meetings we will get
a doctor to call you back.
There is always a doctor on call in the surgery and they can give out results and deal with any immediate queries. We appreciate though that a patient may want to speak to a particular doctor and we have a system for meeting this
need.
You can request a call from a particular doctor: By email, by fax, in person or by phone.
By email: Send your name, date of birth and the doctor that you wish to speak to together with the most convenient phone number by email to [email protected]
By fax: Send your name, date of birth and the doctor that you wish to speak to together with the most convenient phone number by fax to 020 8834 7312.
In person: Please ask at reception.
By phone: Please call the surgery on 020 8741 7471. Try to avoid the busy times by phoning in the afternoon between 2.00 and 3.00 pm.
Your message will then be put on the doctors message board. Please be aware that it may take a day or two for a doctor to
respond, longer if they are away on holiday.
If we needed to contact you, would we be able to reach you?
Are your contact details up to date?
Pick up a contact form to fill in from Reception
Text Messages from Park Medical
The practice now uses a text message service to remind you of an upcoming
appointment
From time-to-time we may also text you with relevant information e.g. additional flu clinics or ask for medical information
Please let us know if you would prefer not to receive texts from the practice
Repeat PrescriptionsPlease give us at least 24 hours notice before you need the repeat prescription.
You can order repeat medications up to one week in advance which will give us more time to process your request.
For more information ask at reception
If the medicines you require need reauthorisation, it may take a little longer to process your application
Repeat Prescriptions
If you are on regular tablets or medicines, your prescription will be issued with a computerised request slip attached
There are five ways of requesting repeat prescriptions...
You can request repeat prescriptions…
• By Email
• By Fax
• In Person
• By Post
• By Phone
Please have available the names of the medications and be prepared to spell the names if asked.
Prescriptions in Person
Please use the computerised request slip.
Delete any unwanted items and post in the box in reception.
If you wish to request your prescription by telephone, please call 020 8741 7471 in the afternoon between 2pm and 3pm.
Prescriptions by Phone
If you want us to return the prescription in the post, please provide a stamped addressed envelope.
Prescriptions by Post
Please use the computerised request slip. Delete any unwanted items and post to: Repeat Prescriptions, Park Medical Centre, Inver Court, Invermead Close, London W6 0QG.
Carefully copy the items required from the computerised request slip onto an email and send to:
Prescriptions by Email
Prescriptions by Fax
Please use the computerised request slip. Delete any unwanted items and fax to:
020 8834 7312
Are you going on holiday?
If you need jabs, we can help.
Ask at reception for more information
•Two months old
•Three months old
•Four months old
•Around 12 months
•Around 13 months
•Three years and four months to five years old
Immunisations need to be carried out at:
Do you know when to immunise your child?
Immunising your child?
Please attend our baby clinic to have these immunisations carried out
Every Tuesday 1:30pm – 3:30pm
By appointment
Well Baby Clinic
Baby clinic is held every Tuesday between 1.30 – 3.30pm. Appointments should be booked in advance.
A health visitor, doctor and practice nurse are available. The clinic is specifically set up to carry out immunisations, baby checks and weighing and to help with queries and concerns.
Please note, sick babies are seen by a doctor in normal surgery.
Smear tests are carried out on women aged between 25- 60 every three years here in the practice.
Please book an appointment with the nurse
The practice offers health checks for those between the ages of 40-74 years.
Please book a double appointment with the
receptionist
It is not required to fast for the blood test
Please call us on 0208 741 7471 after five working days between 2 and 3pm for your result and further advice. Please tell reception the name of the doctor
who talked to you about having the test done.
Results from your sample are normally available in five working days, but certain tests may take longer
Have you had a test here recently?
Waiting for the results?
Chlamydia is a very common sexually transmitted disease – one in ten sexually active young people is believed to have it. There are often no symptoms but if left untreated it can cause infertility and other health problems.
Testing is done by a quick urine sample and is free for all 16 to 24 year olds. Treatment is a single tablet of antibiotics. Ask the doctor or practice nurse if you would like a test or visit
www.check-kit.org.uk to request a confidential postal testing kit.
All doctors are happy to provide pre-conceptual advice and shared care with
the maternity unit of your choice to deliver your baby. We work closely with local
midwives at the local hospitals.
Maternity Care
Call today to find out more, 020 8846 6803 or 020 8846 6819 or visit our website at www.hf-pct.nhs.uk/expertpatients or ask at reception about our Expert Patients Programme
Do you have a long term condition?
…how to improve your quality of life?
…using your medication correctly?
Do you want to learn about…
…diet?…exercise?
…relaxation techniques?
…using health resources appropriately?
Health Information Leaflets
There are a number of leaflets on various health
issues available at the practice. These can be
found in the waiting area. Please ask the receptionist or a nurse for any leaflets
that you cannot find.
SMOKING CESSATION ADVICEShould you require advice and help to give up smoking, please ask to make an appointment to see one of the smoking cessation advisors.
Yodanos TeweldeSue Curran Betty Whelan
Do you want to quit smoking?
Feedback, Comments & Suggestions
Feedback from our patients is vital to maintain and improve our standards of service. We welcome comments and
suggestions on all aspects of the care we provide.
We also understand that there are times when you may feel it necessary to complain
Suggestions or complaints can both be made on the special slips located on the reception
desk and placed in the box provided
Patient Questionnaire
Feedback from our patients is vital to maintain and improve our standards of service. We welcome comments and
suggestions on all aspects of the care we provide.
We would welcome patients feedback via an anonymous questionnaire which is available at reception
This can also be done via our website:
www.parkmedicalcentre.com
Virtual Patient Reference GroupWe are keen to ensure that our patients are involved in
decisions about the range and quality of services we provide and that their views are considered in future
development of the Medical Centre. To initiate this, we plan to create a Virtual Patient Reference Group (VPRG) via internet/email. This will enable our patients to give their views and comments electronically at their convenience.
We are keen to hear from patients who are interested in being part of a VPRG at the Medical Centre.
We are particularly keen to have patients who have long-term illnesses e.g. diabetes, asthma, high blood pressure
etc.
If you are interested in joining, please complete one of the slips available and we will contact you with further details.
You can request a photocopy of any correspondence from your medical records. A charge of 50p per copy will be made.
You may also have a copy of any referral letters sent on your behalf, free of charge,
if you ask at the time of referral and supply a self addressed envelope.
Sharing Informationa message from NHS England
“CARE DATA”• Information about you and the care you
receive is shared, in a secure system, by healthcare staff to support your treatment and care. This information is used to plan and improve services for all patients and to link services to each other. This is done using your postcode, NHS number etc. Your identity is protected. A leaflet about sharing of information is available. CONTINUED
“Care Data”Message continued
Please note sometimes information is released to approved researchers under strict rules of how it is stored and used.
•YOU HAVE THE OPTION TO OPT OUT and this will be noted in your records.
Access to Medical Records
Patients have the right to access their medical records. We would be grateful if you could put this
request in writing, giving your date of birth, address and a contact number, and a member of
staff will arrange this for you.
You will have access to both paper and electronic records. You will be asked to provide some
identification at the time of accessing your notes.
Data Protection & Confidentiality
The practice is very aware of confidentiality and data protection issues. We take such matters very seriously and have stringent confidentiality and data protection procedures, which are regularly reviewed.
Additional ServicesPrivate services not covered by the NHS
Acupuncture: Acupuncture treatment is available from Dr Xiao Lan Deng. To book an appointment please call 0207 272 6888
Additional Services
Osteopathy: David Tatton. Please call for an appointment on 0208 749 0581.
Private services not covered by the NHS
Practice Leaflet
For more detailed information of the services this practice provides, please pick up a practice leaflet which can
be found at the reception desk.
If none is available, please do not hesitate to ask for one.