we help people who do a great job do it better

Workforce development to support living well at homeCarolyn Holmes Area officer

April 2012

Who are Skills for Care?

• Skills for Care is the Sector Skills Council responsible for creating a skilled and competent social care workforce, able to meet the challenges the sector faces.

• We offer a wide range of support to around 40,600 establishments providing adult social care across England and help employers develop the skills and knowledge of over 1.6 million care staff.

• www.skillsforcare.org.uk

“I know that the person giving me careand support will treat me with dignity andrespect’

People’s experience of care and support depends

heavily on the sensitivity and compassion of the

care workers who work with them. By setting out

clear minimum training standards, recruiting more

apprentices and supporting the transformation

of the social work profession, we will ensure that

people are confident that they will be able to

develop trusting and rewarding relationships with

those giving them care and support.

(Caring for our future: reforming care and support , DH July 2012)

Policy overview – White PaperA The health, wellbeing and rights of individuals are at the heart of care

and support, B People are treated with dignity and respect, and are safe from abuse

and neglectC Personalisation is achieved when a person has real choice and

control over their care and support D The skills, resources and networks in every community are harnessed

and strengthened E Carers are recognised for their contribution to societyF A caring, skilled and valued workforce delivers quality care and

support in partnership with individuals, families and communities.

How can I develop my staff to deliver quality personalised care to meet the needs of people using the service?

• Create organisation culture• Manager to lead by example• Team meetings / mentors / group discussions • Common Core Principles to Support Self Care • Common Core Principles to support dementia care - NEW

Common Core Principles for supporting people with dementia

http://www.skillsforcare.org.uk/developing_skills/dementia/supporting_people_with_dementia.aspx

Developing Skills

Common Core Principles to Support Self Care

www.skillsforcare.org.uk/selfcare

Developing Skills

Common core principles and competences for end of life care

http://www.skillsforcare.org.uk/developing_skills/endoflifecare/endoflifecare.aspx

Developing Skills

Some e:learning resourcesE:elca – www.endoflifecareforall.com

SCIE • E:learning modules –e.g. dementia, LD

• Social care TV – www.scie.org.uk • Good practice examples from people who use services

E:learning portal –Skills for Health• Infection prevention and control

• Food, Nutrition and Hydration www.skillsforhealth.org.uk

www.skillsforcare.org.uk/cqc

Skills for Care advice on CQC meeting the workforce regulations

Skills for Care materials to help with meeting CQC inspection outcomes

CQC Compliance

Code of Conduct and Minimum Training Standards

Objective Outcome/ deliverable

Define the core competences needed by individuals working as health and care support workers

Framework of core competences

Define the technical competences required to undertake more specialised functions required by health and care support workers which would be applicable to the context of their work setting and which would be delegated by health and social care professionals

Framework of technical competences

Develop a Code of Conduct for health and care support workers Code of Conduct

Define the minimum core content for induction of health and care support workers Definition of minimum core content for induction

Identify the links between the core and technical competence requirements and the competence based qualifications in the QCF

Qualifications referencing contained within competence frameworks

Manager Induction Standards Refresh- recommended ‘core’ standards

1. Governance and accountability

2. Systems / processes in communication

3. Partnerships working / relationships

4. Leading person centred practice

5. Team leadership

6. Managing resources

7. Equality, diversity and inclusion

8. Safeguarding and protection

9. Personal development

10. Change and growth

11. Managing business

12. Ensuring quality

www.skillsforcare.org.uk/mis Manager Induction Standards (MIS) – the standards, reflective learning log, personal development plans and supervision and appraisal structure are free to download from website

www.skillsforcare.org.uk/publications Becoming the new manager (£19.50 including p&p)Manager Induction Standards (MIS) workbook

Standards

The impact of qualifications in the adult social care workforce• “Being an assessor is a great introduction to

management skills, like coaching and supervision”

• “You learn different ways of doing things and the best thing was being able to see the world from their point of view – particularly the work we did on dementia” http://www.skillsforcare.org.uk/research/research_reports/The_impact_of_qualifications_in_the_adult_social_care_workforce.aspx

Size of Qualifications

The QCF architecture

What qualifications should my staff do to support occupational competence?

• Level 2 & 3 Diplomas in Health and Social Care– Dementia pathway– Learning Disability pathway– Generic pathway

• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services

• Apprenticeships at all of these 3 levels

Developing staff to meet needs of people with …• Moving and assisting

• Learning Disabilities

• Food safety and nutrition• Dementia Care• Seated Recreational

Physical Exercise

• Infection Prevention and Control

• Stroke care

• Diabetes

• End of Life

• Sexuality

• Activity provision

Some knowledge / some competence

How can I improve the quality of supervisors, leaders and managers?

Manager Induction Standards – refreshed MIS launched March 2012

L5 diploma in Leadership in Health and Social Care - replaced and combined NVQ 4 in leadership and NVQ4 in practice

SCIE Front Line managers course • leadership skills development programme• www.scie.org.uk/publications/guides/guide27/ • National Skills Academy Leadership Qualities

Framework https://www.nsasocialcare.co.uk/about-us/leadership-qualities-framework

How can I fund training? • Workforce Development Fund for QCF

units and qualifications

Sign up with lead partner in your locality

Complete National Minimum Data Set- social care (NMDS-SC)

• Also new 24+ Advanced Learning Loans from August 2013 www.practitioners.slc.co.uk/further-education.aspx

• https://www.gov.uk/advanced-learning-loans

Skills for Care workforce development partnerships• Provide information on local training provision• Advise on funding available to support sector

workforce development: including WDF• contribution towards costs of learning and

assessment with QCF• Provide a signposting service for resources

such as e-learning and workbooks.• Liaise with partners and stakeholders in order

to provide up-to-date sector information

Eastern Workforce development Partnerships• Cambridgeshire Care Training Network

www. cctn.org.uk Marc Mageean and Patrick ShielMarc.Mageean@cambridgeshire.gov.uk

patrick@campetcare.org.uk• Suffolk Care Brokerage: http://www.suffolkbrokerage.org/

Louise Whitley on 01449 720400

Email: louise.whitley@suffolkbrokerage.co.uk

• Norfolk Care Brokerage: http://www.c-nb.co.uk/

Lucinda Starling on 01263 825889

Email: Lucinda.Starling@n-scs.co.uk

Eastern Workforce development Partnerships• Hertfordshire Care Providers Association HCPA

LtdJackie Taylor Contracts Manager

Tel General Office : 01707 536020

jackietaylor@hcpa.info Website : www.hcpa.info

• Central Bedfordshire and Luton Fran Hill Direct Dial: 01582 548 306

E-mail: fran.hill@luton.gov.uk

Your local area contacts• James Cross - Area Manager

Tel 07968 303 431Email james.cross@skillsforcare.org.uk

• Michelle Vinall - Area Officer (Norfolk and Suffolk)Tel 01353 862 219, Mob 07794 622 668, Email michelle.vinall@skillsforcare.org.uk

• Lee Stribling - Area Officer (Essex, Southend and Thurrock)Tel 01799520035, Mob 07811392584Email lee.stribling@skillsforcare.org.uk

• Kathryn Chamberlain - Area Officer (Central Bedfordshire, Hertfordshire and Luton)Tel 01582834691, Mob 07792298749, Email kathryn.chamberlain@skillsforcare.org.uk

• Carolyn Holmes - Area Officer (Cambridgeshire, Peterborough and Bedford) Mob 07792293695Email carolyn.holmes@skillsforcare.org.uk

Publications and e-news Marketing marketing@skillsforcare.org.uk.

E- news and I Care Ambassador

http://myaccount.skillsforcare.org.uk/public/register/default.aspx

Publications Publications

http://www.skillsforcare.org.uk/publications/publications.aspx

Contact Details Skills for Care, West Gate, 6 Grace Street

Leeds, LS1 2RP, Tel 0113 245 1716

Enews : marketing@skillsforcare.org.uk

www.skillsforcare.org.uk