We Enable to with Clients Outperform Our Passion for ... Brochure.pdf · JADE, Verifare World...

We Enable to with Our Passion for

Clients OutperformService and Innovation

WNS is a Well-established Global BPO Leader

History: British Airways captive, spun-off into a third-party

Employees: 25,000+ serving 200+ clients

NYSE traded (Symbol: WNS) since July 2006. First Indian pure-play BPO to be listed on NYSE

Operational footprint: Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US

30 delivery centers around the world

600+ business processes from simple transactions to complex analytics

Our Offerings

Research and Analytics

Contact CenterFinance and Accounting Legal Services Transformation

Solutions

WNS is a Well-established Global BPO Leader

History: British Airways captive, spun-off into a third-party

Employees: 25,000+ serving 200+ clients

NYSE traded (Symbol: WNS) since July 2006. First Indian pure-play BPO to be listed on NYSE

Operational footprint: Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US

30 delivery centers around the world

600+ business processes from simple transactions to complex analytics

Our Offerings

Research and Analytics

Contact CenterFinance and Accounting Legal Services Transformation

Solutions

nBig enough to deliver – small enough to respond: The right size for customer intimacy and service excellence

0Nimble operating model catering to clients with 30-2,500 FTEs

0Flexibility in offering various pricing and engagement models

0The right mix of onsite models with offshore support

nAbility to deliver superior business value by combining analytics, technology optimization, domain and process expertise

0Leveraging a team of 1,500 analytics, 1,100 technology, and 600 quality initiative professionals

0R&A capabilities span business research, financial and investment research, market research and domain-based analytics and data services

nA global BPO partner with a reputation for complex multi-process delivery

0Delivering over 600 processes across 160 countries, including complex processes like treasury and IFRS compliance

0End-to-end process capabilities with proven expertise

0The first BPO to be vertically aligned with a strong horizontal focus

Key Differentiators

Vertical Approach

Solutions mapping with the needs and challenges of the industries we cater to

Technology-enabled BPO

Outcome-based transformational solutions supported by properietary frameworks, process excellence, technology and cutting-edge analytics

Client-centric Approach

Built around WNS’s ‘Client First’ value and committed to client success

The WNS Advantage

nBig enough to deliver – small enough to respond: The right size for customer intimacy and service excellence

0Nimble operating model catering to clients with 30-2,500 FTEs

0Flexibility in offering various pricing and engagement models

0The right mix of onsite models with offshore support

nAbility to deliver superior business value by combining analytics, technology optimization, domain and process expertise

0Leveraging a team of 1,500 analytics, 1,100 technology, and 600 quality initiative professionals

0R&A capabilities span business research, financial and investment research, market research and domain-based analytics and data services

nA global BPO partner with a reputation for complex multi-process delivery

0Delivering over 600 processes across 160 countries, including complex processes like treasury and IFRS compliance

0End-to-end process capabilities with proven expertise

0The first BPO to be vertically aligned with a strong horizontal focus

Key Differentiators

Vertical Approach

Solutions mapping with the needs and challenges of the industries we cater to

Technology-enabled BPO

Outcome-based transformational solutions supported by properietary frameworks, process excellence, technology and cutting-edge analytics

Client-centric Approach

Built around WNS’s ‘Client First’ value and committed to client success

The WNS Advantage

Travel and Leisure Utilities Retail and CPG Insurance

Revenue Recovery

Passenger Revenue Accounting

Cargo Revenue Accounting

Lost Baggage Desk

Reservation Support

Fraud Management

JADE, Verifare World Tracer, Baggage Management System

*Indicative processes. For complete list visit wns.com

** - Includes proprietary applications and IT tools

Leading online travel services provider

Handles 25 business processes

100 percent of customer service, F&A and related functions

Runs one-third of client’s total headcount

Integral to all strategic initiatives

Meter Reading and Billing

Account Settlement

Customer Service

Supply Chain and Distribution Management

AP Workbench, Vendor Portal

Leading utility company in the United Kingdom

Handles key billing and customer service functions

Increased ramp-up momentum — key to client’s platform migration

Substantial cost savings and service-level enhancement

Franchisee Accounting

Restaurants Sales Processing

Cost-of-Sales Review

Consult, Implement, Optimize and Host ERP Solutions

Fortune 500 cosmetics products company

Agency / Distribution Management

Claims, Premium, Payments

Fiduciary Accounting

Actuarial services

Auto Claims

ProClaim Popcon- Claims Fraud Detection Tool

Global multi-line insurer

Successfully integrated over 3,000 new employees into WNS through acquisition of client’s global operations

Drove sustained cost savings and created substantial improvements in business metrics

Created the “largest ever” offshore insurance shared services center globally

1,400+ FTEs supporting Americas, Europe and Asia

Servicing specialized and business critical F&A and customer service processes

Improved service levels and standardized reporting and MIS

Built a fully variable economic model in a volatile environment

Domain Expertise: Industry-specific Services and Custom Platforms Coupled with Proven Delivery

Shipping and Logistics Banking and Financial Services Healthcare

Trip Records and Fuel Accounting

Invoice Adjustment

Web-based online case management

Fortune 100 logistics company

Comprehensive process documentation created for 50+ countries

Country-based structure to a process-based CoE model

Billing cycle time reduced from 96 hours to 48 hours

Efficiency of the airway bill manifestation process improved by 41percent

Banking Operations

Lending Services

Asset Management and Brokerage Services

Investment Banking

Platform to guard against fraud and loan documents digital processing

Top 10 U.S. financial advisor

Payers and TPA

Providers

Pharmaceuticals and Life Sciences

Durable Medical Equipment Manufacturers

HealthcarePro, ProClaim, e-Transcribe

Top specialty home medical equipment supplier

Ramped up from 0 to 150 in five months

Process re-engineering, technology enhancement and modified work plans helped increase collections by four percent

Accounts receivable days reduced by 15 percent; cost reduced by 25 percent

Managed an aggressive transition of 400+ staff in eight months

Transaction-based commercial structure assuring efficiencies from day one

~40 percent cost savings

Full SEC / NASD regulations compliance

Travel and Leisure Utilities Retail and CPG Insurance

Revenue Recovery

Passenger Revenue Accounting

Cargo Revenue Accounting

Lost Baggage Desk

Reservation Support

Fraud Management

JADE, Verifare World Tracer, Baggage Management System

Leading online travel services provider

Handles 25 business processes

100 percent of customer service, F&A and related functions

Runs one-third of client’s total headcount

Integral to all strategic initiatives

Meter Reading and Billing

Account Settlement

Customer Service

Supply Chain and Distribution Management

AP Workbench, Vendor Portal

Leading utility company in the United Kingdom

Handles key billing and customer service functions

Increased ramp-up momentum — key to client’s platform migration

Substantial cost savings and service-level enhancement

Franchisee Accounting

Restaurants Sales Processing

Cost-of-Sales Review

Consult, Implement, Optimize and Host ERP Solutions

Fortune 500 cosmetics products company

Agency / Distribution Management

Claims, Premium, Payments

Fiduciary Accounting

Actuarial services

Auto Claims

ProClaim Popcon- Claims Fraud Detection Tool

Global multi-line insurer

Successfully integrated over 3,000 new employees into WNS through acquisition of client’s global operations

Drove sustained cost savings and created substantial improvements in business metrics

Created the “largest ever” offshore insurance shared services center globally

1,400+ FTEs supporting Americas, Europe and Asia

Servicing specialized and business critical F&A and customer service processes

Improved service levels and standardized reporting and MIS

Built a fully variable economic model in a volatile environment

Domain Expertise: Industry-specific Services and Custom Platforms Coupled with Proven Delivery

Shipping and Logistics Banking and Financial Services Healthcare

Trip Records and Fuel Accounting

Invoice Adjustment

Web-based online case management

Fortune 100 logistics company

Comprehensive process documentation created for 50+ countries

Country-based structure to a process-based CoE model

Billing cycle time reduced from 96 hours to 48 hours

Efficiency of the airway bill manifestation process improved by 41percent

Banking Operations

Lending Services

Asset Management and Brokerage Services

Investment Banking

Platform to guard against fraud and loan documents digital processing

Top 10 U.S. financial advisor

Payers and TPA

Providers

Pharmaceuticals and Life Sciences

Durable Medical Equipment Manufacturers

HealthcarePro, ProClaim, e-Transcribe

Top specialty home medical equipment supplier

Managed an aggressive transition of 400+ staff in eight months

Transaction-based commercial structure assuring efficiencies from day one

~40 percent cost savings

Full SEC / NASD regulations compliance

Domain Expertise: Complemented by Industry Experts and Recognized for Excellence

BPO Leadership Domain Leadership Other Awards

WNS ranked among top 100 in the 6th Annual GS100 list in three categories:

§Top Global Mid-tier BPO Vendors;

§Top FAO Vendors

§Top Industry-specific BPO Vendors

Recipient of Best New BPO Locator Of The Year (2010) by Business Process Association of Philippines (BPAP)

Recipient of Best New Outsourced Services Award by SSON (2010)

BPO Excellence award for Use of Technology for Operational Excellence (2011)

BPO Excellence award for Social Change Agent (2011)

Positioned as an Industry Leader in Magic Quadrant * for Comprehensive Finance and Accounting (F&A) BPO by Gartner (June 2011 and 2012)

Best 20 Leaders by Industry focus: Retail and Consumer Goods - IAOP 2010 Global Outsourcing 100

Best 20 Leaders by Industry focus: Financial Services (Insurance) - IAOP 2010 Global Outsourcing 100

WNS Recognized with the CISO 100 Awards 2011

Top 10 BPO Companies to Work for - Business Today (2011)

Recipient of the Golden Peacock National Quality Award for Overall Business Excellence and Quality Standards (2011)

Industry-specific Multi-year Winner IAOP 2010 Global Outsourcing 100

Recognized as Top Five FAO Market Star Performer (2011) by Everest

WNS Recognized at the 'Global Process Excellence Awards 2011' by IQPC for 'Best Process Improvement Program’

Recipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics

SMDecision Engine (WADE )

Banking & Financial Services -

Insurance Services -

Travel and Leisure -

Finance and Accounting -

Legal Services -

Knowledge Process Outsourcing -

Other -

Certified professionals in FINRA, public accounts, underwriting and the industry-recognized, SAS programming

Resources with AICPCU (IIA) / IF-1 of CII / CPA / CFP & AAPC certifications

IATA / UFTA certified resources

CA / CIMA / CPA qualified resources; global partnership with CIMA

Over 400 skilled lawyers, legal graduates, paralegals and case handlers

1,500+ Analysts – Highly qualified resources with advanced degrees such as MBA, CA, PhD (Stats)

Domain-based Universities, an initiative by WNS Learning Academy

Professionals at Work

Contact Center Research and Analytics

Customer Service

Loyalty Program Management

B2B and B2C Collection

Customer Complaint Resolution

Marketing and Sales Support

Hosted technology platform for Contact Center

Leading North American travel agency

Ramped to 1,000 staff in nine months and commenced live operations in less than 80 days

USD 10 Million saving within year one

Reduced AHT by 20 percent

Increase in call volumes handled per agent by 76 percent

Increase in sale conversion by 50 percent

Procure-to-Pay

Record-to-Report

Order-to-Cash

Corporate Functions

Supply Chain Finance

Industry-specific Accounting

Procurement BPO tool Platform to guard against fraud, and loan documents digital processing

Global air delivery and freight services provider

Business and Financial Research

Market Research

Domain-based Analytics

Data Services

Business Services

Domain-based analytics tools and simulators

Leading insurer selling auto and home insurance products through a network of independent agents and brokers

Manage a huge volume of over 11 Million airway bills per annum, or approximately 50,000 transactions per day with an accuracy of over 99.7 percent

Improved the turnaround time for billing of consignments from 96 hours to 48 hours

Reduced unapplied cash from over eight percent to consistently lower than two percent

Cross-industry Solutions and Custom Platforms Coupled with Proven Delivery

Finance and Accounting

* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Domain Expertise: Complemented by Industry Experts and Recognized for Excellence

BPO Leadership Domain Leadership Other Awards

WNS ranked among top 100 in the 6th Annual GS100 list in three categories:

§Top Global Mid-tier BPO Vendors;

§Top FAO Vendors

§Top Industry-specific BPO Vendors

Recipient of Best New BPO Locator Of The Year (2010) by Business Process Association of Philippines (BPAP)

Recipient of Best New Outsourced Services Award by SSON (2010)

BPO Excellence award for Use of Technology for Operational Excellence (2011)

BPO Excellence award for Social Change Agent (2011)

Positioned as an Industry Leader in Magic Quadrant * for Comprehensive Finance and Accounting (F&A) BPO by Gartner (June 2011 and 2012)

Best 20 Leaders by Industry focus: Retail and Consumer Goods - IAOP 2010 Global Outsourcing 100

Best 20 Leaders by Industry focus: Financial Services (Insurance) - IAOP 2010 Global Outsourcing 100

WNS Recognized with the CISO 100 Awards 2011

Top 10 BPO Companies to Work for - Business Today (2011)

Recipient of the Golden Peacock National Quality Award for Overall Business Excellence and Quality Standards (2011)

Industry-specific Multi-year Winner IAOP 2010 Global Outsourcing 100

Recognized as Top Five FAO Market Star Performer (2011) by Everest

WNS Recognized at the 'Global Process Excellence Awards 2011' by IQPC for 'Best Process Improvement Program’

Recipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics

SMDecision Engine (WADE )

Banking & Financial Services -

Insurance Services -

Travel and Leisure -

Finance and Accounting -

Legal Services -

Knowledge Process Outsourcing -

Other -

Certified professionals in FINRA, public accounts, underwriting and the industry-recognized, SAS programming

Resources with AICPCU (IIA) / IF-1 of CII / CPA / CFP & AAPC certifications

IATA / UFTA certified resources

CA / CIMA / CPA qualified resources; global partnership with CIMA

Over 400 skilled lawyers, legal graduates, paralegals and case handlers

1,500+ Analysts – Highly qualified resources with advanced degrees such as MBA, CA, PhD (Stats)

Domain-based Universities, an initiative by WNS Learning Academy

Professionals at Work

Contact Center Research and Analytics

Customer Service

Loyalty Program Management

B2B and B2C Collection

Customer Complaint Resolution

Marketing and Sales Support

Hosted technology platform for Contact Center

Leading North American travel agency

Ramped to 1,000 staff in nine months and commenced live operations in less than 80 days

USD 10 Million saving within year one

Reduced AHT by 20 percent

Increase in call volumes handled per agent by 76 percent

Increase in sale conversion by 50 percent

Procure-to-Pay

Record-to-Report

Order-to-Cash

Corporate Functions

Supply Chain Finance

Industry-specific Accounting

Procurement BPO tool Platform to guard against fraud, and loan documents digital processing

Global air delivery and freight services provider

Business and Financial Research

Market Research

Domain-based Analytics

Data Services

Business Services

Domain-based analytics tools and simulators

Leading insurer selling auto and home insurance products through a network of independent agents and brokers

Manage a huge volume of over 11 Million airway bills per annum, or approximately 50,000 transactions per day with an accuracy of over 99.7 percent

Improved the turnaround time for billing of consignments from 96 hours to 48 hours

Reduced unapplied cash from over eight percent to consistently lower than two percent

Cross-industry Solutions and Custom Platforms Coupled with Proven Delivery

Finance and Accounting

* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011

The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Non-linear Engagement Models: Win-win Models That Empower Our Clients to Outperform

Deal Models Control Structures Pricing Models

Direct third-party offshoring

Re-badging

Consultative

Incubation

Virtual captives

Captive

Fully owned

Third-party BPO

Budget

FTE-based

Outcome-based

Fixed + variable

Best-in-class combination of engagement and pricing models ensure sustainable profitability and growth for clients

Acquired Costa Rica-based BPO assets of a CPG and distribution company

Majority joint venture with existing BPO player in the Philippines

Global insurance leader sought dedicated center in Sri Lanka with BOT

Delivering a robust, scalable and cost-effective back-office for a leading U.S. brokerage house

Consultative offshoring for a leading North American airline for its revenue recovery and accounting processes

Experience Speaks

Global Footprint: Optimal Rightshoring Solutions Backed by a Global, Multi-process, Multi-lingual Capability

Right Balance of Onsite and Offshore Models

nOnsite: Consulting, Transformation, Domain Expertise, Critical Processes

nOffshore: Volumes, Process Continuity, BCP, Low-cost, talent pool

Well-established BPO footprint in Romania. Partnership with CIMA for F&A talent development;

; Offer full BCP capability, including ‘hot seat’ solution with 12-24 hours service resumption lead-time

Multi-lingual capabilities

First Indian BPO to set up FAO;

Vast pool of talent;

Tier 2 cities available with developed infrastructure and various government incentives

Regarded by the Sri Lankan government and the industry as a thought leader; World-class infrastructure;

Huge pool of hardworking, well-educated Spanish speaking workforce;

Availability of Finance and Accounting, Customer Service, HR and IT skill sets;

Availability of Quality Management & IT professionals

Skilled labor of 2 Million+;

Low attrition rate;

Manila is the Center of Excellence for contact center and back-office services with over 1,100 employees delivering to clients from various industries; Employee base with the experience of large, complex and transformational programs

India is the hub for offshoring, owing to its vast talent pool and highly skilled labor. 600+ processes are handled out of India by over 18,000+ professionals

Romania Sri Lanka Costa Rica The Philippines The India Advantage

Non-linear Engagement Models: Win-win Models That Empower Our Clients to Outperform

Deal Models Control Structures Pricing Models

Direct third-party offshoring

Re-badging

Consultative

Incubation

Virtual captives

Captive

Fully owned

Third-party BPO

Budget

FTE-based

Outcome-based

Fixed + variable

Best-in-class combination of engagement and pricing models ensure sustainable profitability and growth for clients

Acquired Costa Rica-based BPO assets of a CPG and distribution company

Majority joint venture with existing BPO player in the Philippines

Global insurance leader sought dedicated center in Sri Lanka with BOT

Delivering a robust, scalable and cost-effective back-office for a leading U.S. brokerage house

Consultative offshoring for a leading North American airline for its revenue recovery and accounting processes

Experience Speaks

Global Footprint: Optimal Rightshoring Solutions Backed by a Global, Multi-process, Multi-lingual Capability

Right Balance of Onsite and Offshore Models

nOnsite: Consulting, Transformation, Domain Expertise, Critical Processes

nOffshore: Volumes, Process Continuity, BCP, Low-cost, talent pool

Well-established BPO footprint in Romania. Partnership with CIMA for F&A talent development;

; Offer full BCP capability, including ‘hot seat’ solution with 12-24 hours service resumption lead-time

First Indian BPO to set up FAO;

Vast pool of talent;

Tier 2 cities available with developed infrastructure and various government incentives

Regarded by the Sri Lankan government and the industry as a thought leader; World-class infrastructure;

Huge pool of hardworking, well-educated Spanish speaking workforce;

Availability of Finance and Accounting, Customer Service, HR and IT skill sets;

Availability of Quality Management & IT professionals

Skilled labor of 2 Million+;

Low attrition rate;

Manila is the Center of Excellence for contact center and back-office services with over 1,100 employees delivering to clients from various industries; Employee base with the experience of large, complex and transformational programs

India is the hub for offshoring, owing to its vast talent pool and highly skilled labor. 600+ processes are handled out of India by over 18,000+ professionals

Romania Sri Lanka Costa Rica The Philippines The India Advantage

Transformation Solutions: Supported by Proprietary Tools, Process Excellence and Cutting-edge Analytics

Our Transformation Toolkit

Enable: With the right tools & solutions

Re-engineer: With Six

Sigma and Lean

Optimize: With

proprietary WNS tools

Automate: With

in-house tools

Control: With a focus on business

metrics and a tighter compliance

regime

WNS Solution Sets

EnABLE DeLIVERJADE, Verifare

Operating Dashboards

Actionable BI

Leverages Cutting-edge Analytics

Techniques: Bayesian, Predictive Modeling, Non-linear Optimizations, Cluster Analysis, CHAID Analysis

Tools: SAS, Enterprise Miner, Prophet, DCS Glean, Crystal Reports

1,500 analysts and researchers world-wide. 70 percent of analysts are MBAs, CAs, engineers and statisticians

Experience with 40+ global clients

First BPO Provider to set up KPO CoE Model

To create formidable transformational solutions

Transformation Solutions: Outcome-based ‘Focused’ Approach

Competitive Intelligence

Operational Excellence

Cost / Value Optimization

Risk Management

Sales Effectiveness

Customer Delight

Actionable Insights

nSustainable Business Change –

nOperational Transformation –

Architect a transformation vision / roadmap that incorporates organizational change and enables the realization of sustainable business outcomes

Substantially improve client’s business outcomes by driving operational excellence and achieve step-change business strategies leveraging:0Lower cost, global operating models0Process re-engineering, benchmarking and best practices0Domain and technology innovations

nActionable Insights – Leveraging WNS’s strength in Analytics to enable actionable insights that drive direct business impact

WNS’s Areas of Focus

Transformation Solutions: Supported by Proprietary Tools, Process Excellence and Cutting-edge Analytics

Our Transformation Toolkit

Enable: With the right tools & solutions

Re-engineer: With Six

Sigma and Lean

Optimize: With

proprietary WNS tools

Automate: With

in-house tools

Control: With a focus on business

metrics and a tighter compliance

regime

WNS Solution Sets

EnABLE DeLIVERJADE, Verifare

Operating Dashboards

Actionable BI

Leverages Cutting-edge Analytics

Techniques: Bayesian, Predictive Modeling, Non-linear Optimizations, Cluster Analysis, CHAID Analysis

Tools: SAS, Enterprise Miner, Prophet, DCS Glean, Crystal Reports

1,500 analysts and researchers world-wide. 70 percent of analysts are MBAs, CAs, engineers and statisticians

Experience with 40+ global clients

First BPO Provider to set up KPO CoE Model

To create formidable transformational solutions

Transformation Solutions: Outcome-based ‘Focused’ Approach

Competitive Intelligence

Operational Excellence

Cost / Value Optimization

Risk Management

Sales Effectiveness

Customer Delight

Actionable Insights

nSustainable Business Change –

nOperational Transformation –

Architect a transformation vision / roadmap that incorporates organizational change and enables the realization of sustainable business outcomes

Substantially improve client’s business outcomes by driving operational excellence and achieve step-change business strategies leveraging:0Lower cost, global operating models0Process re-engineering, benchmarking and best practices0Domain and technology innovations

nActionable Insights – Leveraging WNS’s strength in Analytics to enable actionable insights that drive direct business impact

WNS’s Areas of Focus

Sustainable Profitability with Our Approach

Quality is the foundation on which we are able to offer sustainable growth and profitability to our clients

LEAN is used to streamline processes by reducing non-value-add activities

Complements Six Sigma and adds value to client delivery

nHelps knowledge-sharing and learning

Best practice sharing across clients

Promotes best-in-class processes

Encourages process improvement ideas

Helps achieve incremental improvements

Six Sigma methodology adopted for continuous improvements

Over 150 Six Sigma projects have been run so far, saving 30-60 percent costs for clients

Business Process Excellence and Transformation (BPET) is a team of quality professionals at WNS

The team helps mentor operations on achieving quality objectives

Partnership Approach: Built around WNS’s ‘Client First’ Value and Committed to Client Success

Engagement models

Locational flexibility

Pricing and deal Structuring

Size-agnostic (30-2,500 FTEs)

Simple escalation communication structures

Governance, risk and compliance mechanisms

Dedicated teams

Customized learning programs

Adapting to the culture

Replicating the shop floor

Partner in the client’s strategic initiatives

Dedicated senior leadership team

Value Innovation Programs (VIP)

Transparency and visibility

Continuous evaluation of client benefits and re-engineering

Contact Center Nimble Extend the Enterprise

Align with Business Goals

In-house developed platforms for: Data extraction, real-time monitoring of transition and operations life cycle, real-time monitoring of the operations floor,

in-house developed hosted dashboards, Web-based case management tool to track request life cycle

Sustainable Profitability with Our Approach

Quality is the foundation on which we are able to offer sustainable growth and profitability to our clients

LEAN is used to streamline processes by reducing non-value-add activities

Complements Six Sigma and adds value to client delivery

nHelps knowledge-sharing and learning

Best practice sharing across clients

Promotes best-in-class processes

Encourages process improvement ideas

Helps achieve incremental improvements

Six Sigma methodology adopted for continuous improvements

Over 150 Six Sigma projects have been run so far, saving 30-60 percent costs for clients

Business Process Excellence and Transformation (BPET) is a team of quality professionals at WNS

The team helps mentor operations on achieving quality objectives

Partnership Approach: Built around WNS’s ‘Client First’ Value and Committed to Client Success

Engagement models

Locational flexibility

Pricing and deal Structuring

Size-agnostic (30-2,500 FTEs)

Simple escalation communication structures

Governance, risk and compliance mechanisms

Dedicated teams

Customized learning programs

Adapting to the culture

Replicating the shop floor

Partner in the client’s strategic initiatives

Dedicated senior leadership team

Value Innovation Programs (VIP)

Transparency and visibility

Continuous evaluation of client benefits and re-engineering

Contact Center Nimble Extend the Enterprise

Align with Business Goals

In-house developed platforms for: Data extraction, real-time monitoring of transition and operations life cycle, real-time monitoring of the operations floor,

in-house developed hosted dashboards, Web-based case management tool to track request life cycle

OUTPERFORM with WNS

www.wns.com

Australia

Gate No. 4, Godrej & Boyce Complex Pirojshanagar, Vikhroli (West)Mumbai 400 079

15 Exchange PlaceJersey City, New Jersey 07302

Malta House,36-38 Piccadilly,London, W1J 0DP

Darling Park, Tower 2, Level 20201 Sussex StreetSydney 2000

Costa Rica

The Philippines

Poland

3rd Floor, Building C, Forum I, Business ParkSanta Ana, San Jose

1880 Building, Eastwood City Cyberpark Bagumbayan, Quezon City 1100

Luzycka Office Parkul. Luzycka 6,Building B, 1st floor81-537 Gdynia

Romania

Sri Lanka

Westgate Park, Building H1 24 Preciziei St. Bucharest 062204

HNB Towers, Level 12479, T B Jayah Mawatha Colombo 10

3W 113 Dubai Airport Free Zone,P O Box 54378, Dubai

To learn more, please write to us at [email protected] or visit wns.com

We Enable to with Clients Outperform Our Passion for ... Brochure.pdf · JADE, Verifare World...

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