SOLIDEREFACILITYMANAGEMENT

We aim atexcellence

CLIENTS SOURCING

AND MARKETING

COLLECTION FROM CO-OWNERS

INSURANCE POLICIES

LEASE CONTRACTS DRAFTING

LEGAL AND NOTARY FOLLOW-UP

OCCUPANCY / VACANCY DATABASE

ORGANIZING GENERAL

MEETINGS OF CO-OWNERS

PREMISES REFURBISHING

AND HANDOVER

PUBLIC AUTHORITIES

REGISTRATION WITH

FOLLOW-UP WITH MINISTRY

OF FINANCE AND MUNICIPALITY

YEARLY BUDGETING

CONNECTION TO UTILITIES

CONSUMABLES

FAÇADES AND OUTER

ENVELOPES MAINTENANCE

AND REFURBISHING

FIRE AND SAFETY

FRONT DESK RECEPTIONISTS

HEATING, VENTILATION AND

AIR-CONDITIONING SYSTEMS

HOUSEKEEPING MANPOWER

LANDSCAPING MAINTENANCE

LIFTS

LOW CURRENT

LOW VOLTAGE ELECTRICITY

MEDIUM VOLTAGE ELECTRICITY

PEST CONTROL

PLUMBING AND PUMPS

RESIDENT TECHNICIANS

SECURITY

SMALL REPAIRS

SPAREPARTS AND MATERIALS

SYSTEMS PURCHASING

AND INSTALLATION

UTILITY BILLS / CHARGES

SOLIDERE FACILITYMANAGEMENTWE AIM AT EXCELLENCE

CONTENTSSOLIDERE 04MANAGEMENT AND OPERATIONS SERVICES

FACILITY MANAGEMENT 06PROVIDING A FULL SPECTRUM OF SERVICES

Background / Objectives / Approach 07Maintaining high standards of quality

Services 08Flexibly designed around clients’ needs

Private Premise Management and Care Program 11Servicing the private areas of a property

SUSTAINABILITY 13TOWARDS A GREEN ENVIRONMENT

PARTNERSHIPS 15CULTIVATING LONG-TERM RELATIONSHIPS

TEAM 16PROFESSIONALLY TRAINED

CLIENTS 17DIVERSIFIED 5-STAR PROPERTIES

VISION OF THE FUTURE 21INTERACTIVE COMMUNICATION TOOLS

05

SOLIDERE Solidere (The LebaneseCompany for the Developmentand Reconstruction of BeirutCentral District s.a.l.) hasestablished a solid base forcentral Beirut prosperity throughhigh value-added landdevelopment action, competitivereal estate projects andproperty management services.Real estate projects areimplemented directly or in joint venture with otherdevelopers. Solidere offers real estate developers servicesranging from architecturalconcepts to completedevelopment packages.

As supervisory body and leaddeveloper, the Companycontrols the pace, componentsand quality of development.Solidere outsources constructionto focus on core competencies:managing real estate projectdevelopment, marketingdevelopment land, marketingand servicing rental properties.The Company also providesmanagement operation andmaintenance services tocompleted real estatedevelopments, commercialcenters, marinas, public utilities,car parking facilities, andlandscaped and open spaces.

BACKGROUNDIn line with Solidere’s commitment toexcellence and the highest standards in quality, SMS is dedicated to providingthird-party developers and property ownersin Beirut city center with all FacilityManagement related and support services.

SMS has over 15 years of experience in property management, operations and maintenance, covering around700,000 sq m of built-up area, making it by far the biggest player in facilitymanagement in Lebanon.

OBJECTIVESTo maintain a high standard of buildingand facility quality in Beirut city center,adding value to properties and achievingclient satisfaction.

To endorse a fine image of Beirut citycenter with exclusive operations andmanagement services at par with bestpractices worldwide.

APPROACHWe adopt the best suited formula for the economics and success of a particularproject, taking into consideration itsnature, whether it is residential, office,retail, mixed-use or other, and we thinkcreatively of ways to add value to ourclient’s business as a whole.

We use state-of-the-art technology and information solutions to administerthe property, with emphasis on acomprehensive communication networkwith the residents / end-users to optimizethe flow of information and result in a high level of customer satisfaction.

We are highly conscious of ourenvironmental responsibility and use arange of green products and sustainableresources, committing ourselves tominimizing waste.

FACILITYMANAGEMENTFacility Management services areprovided by Solidere ManagementServices (SMS), which extendsSolidere’s knowhow and experience inthis domain to other property owners.

In addition to providing developmentmanagement services, SMS entersinto agreements with third-partyproperty owners for providingmarketing, management, operationand maintenance services to theirproperties in a cost effective manneraimed at long-term preservation of their assets.

SERVICESWe offer full and integrated sets

of services, flexibly designed

around our clients’ needs.

OPERATIONS AND MAINTENANCEMANAGEMENT

Managed by qualified engineers andtechnicians implementing up-to-datetechnological knowhow and a computerizedmaintenance management system to ensureproper planning and documentation ofpreventive, as well as corrective action for thefollowing Property Components/ systems:

Electrical powerLifts Fire alarmTelephone / Network cabling and frameCCTVHVACBuilding Management System (BMS)Domestic and service waterSewageFire fighting systemsHot waterHousekeeping and public health servicesRepairs / Refurbishing and renovationsGardening / Landscaping / Pest controlOptional services such as: - Capital improvement management- Energy usage reduction initiatives- Preservation and enhancement of asset value

CONSUMABLES PURCHASE, RUNNING EXPENSE MANAGEMENT,PROVISIONING AND BUDGETING

FuelElectricity Water

MANPOWER AND SECURITY MANAGEMENT

Resident technicians and administrativeworkers Security controllers / operatorsJanitorial and concierge services

ADMINISTRATIVE AND LEGAL MANAGEMENT

Yearly budgetingOrganizing co-owners’ general meetings Collection from co-ownersInsurance policiesLegal and notary follow-up Registration with public authorities, follow-up with Ministry of Finance and MunicipalityFollow up on building connection to utilities

MARKETING

Clients sourcing and marketingLease contracts draftingPremises refurbishing / handoverOccupancy / vacancy database

SPECIAL REFURBISHMENT & UPGRADING MANAGEMENT

Façades and outer envelopes maintenance and refurbishing (paint, wooden works, stone cleaning and repair, etc.)Common areas maintenance and refurbishing (paint, tiling, cleaning and design)Systems purchasing and installation (generators, security cameras / systems, firefighting equipment, etc.)

09

Berytus Parks

PRIVATE PREMISEMANAGEMENT ANDCARE PROGRAMSMS is developing a new range of products and services to suitthe vibrant growth of residentialactivity in Beirut city center.

The Private Premise Managementand Care Program is a new product,whereby we provide a full range of services to the private areas of a building (private apartments,offices, etc.), relieving clients of property related issues.

The Program covers the needs ofprivate units, from maintenance tocleaning to a fully customized high-end service including car, driver,catering, maid service and more. 11

Saifi II

13

Towards a green environmentBuilding 169 - Solar panelsSUSTAINABILITY

In a green environment, energyperformance is of the utmostimportance. The rising costs of energy and carbon emissionsmake efficient performance crucial to the viability of a building.

SMS is committed to offeringadvisory services aimed at raisingawareness and implementation of best practices in environmentalsustainability, including paper and cardboard recycling services.

PARTNERSHIPSWe believe in building long-termrelationships with our clients,owners and tenants.

When you choose to work with us, you are assured that our highlyexperienced team will handle allyour routine and unexpectedfacility management issues.

We apply modern, professionaland transparent techniques to deal with all aspects of your property management.

15

The Platinum Tower,Exhibition space

TEAMOur experienced and professionallydeliver the highest standards of workin accordance with the best codes of practice and legislation.

In addition to key managerialpositions, we employ qualifiedassistants, supervisors, technicians,handymen and laborers who aretrained to carry out required duties in accordance with detailed actionplans that are customized for eachspecific project or activity.

CLIENTS We deliver excellent service to guarantee full satisfaction.

Our portfolio comprisesthoroughly diversified five-starthird-party-owned properties and prestigious landmark realestate developments owned bySolidere, in addition to relatedlandscaped and support areas,with a total built-up area of around 700,000 sq m.

MARFAAASSICURAZIONE GENERALI

FFA PRIVATE BANK

FOCH RESIDENCE

SOLIDERE CO-OWNED PROPERTIES

TAMARI GROUP

SOLIDERE OFFICES

MINA EL HOSNBERYTUS PARKS

PARK VIEW

THE PLATINUM TOWER

SOLIDERE RESIDENTIAL RENTAL PROPERTIES

SOLIDERE CO-OWNED PROPERTIES

ZOKAK EL BLATT EMBASSIES COMPLEXSOLIDERE RESIDENTIAL RENTAL PROPERTIES

SAIFISAIFI II

SAIFI VILLAGE

SOLIDERE CO-OWNED PROPERTIES

SOLIDERE RESIDENTIAL RENTAL PROPERTIES

The Platinum Tower,Mina El Hosn Square

Opposite, Berytus ParksAbove: Foch Residence, Park ViewBelow: Saifi Village

VISION OFTHE FUTUREWe are developing interactivetools that will be placed at thedisposal of our customers.

Using the latest communicationtechnologies, they will includecustomized web pages with activeinteraction regarding statementsof accounts, claims log-in andother communications.

The Global Electronic CommunityVillage being established willprovide electronic voucherpayment and notification calls to co-owners for generalmeetings, circulars, invitations and social events.

21

SOLIDEREThe Lebanese Company for the Developmentand Reconstruction of Beirut Central District s.a.l.Property Administration Division Facility Management Department Building 149, 4th Floor Saad Zaghloul Street

PO Box 119493 Beirut 2012 7305Lebanon T +961 1 962 000 F +961 1 970 272solidere.com.lb

COPYRIGHT © 2011 SOLIDEREAll rights reserved. No part of this publication can be reproduced or transmitted in any form or by any means, whether by photocopying, recording or facsimile machine or otherwise howsoeverwithout prior written permission from Solidere.