Experience

Camping World Product Specialist/Warehouse Manager 2014-Present

01-2015 Warehouse Manager Ft. Worth, TX

Maintaining files of incoming and outgoing shipments.

Processing returns and vendor charge backs

Preparing outbound shipments using various shippers.

Receiving, sorting, routing, and processing incoming shipments

Maintaining proper stock levels on sales floor.

Assisting Merchandiser with Plan o grams and resets.

08-2014 Product Specialist

Helping customers identify which product or service is needed for their recreational vehicle.

Preparing estimates for services.

Obtaining approval from customers and insurance companies for service or repairs.

Maintain communication with customers regarding the status of service or repair.

Maintaining files for all completed work.

Educating customers about various products.

Just Brakes Service/Writer-Center Manager 2011-2014

10-2012 Center Manager Camp Bowie Ft. Worth,TX

Ensure proper staffing level of center to meet the needs of business.

Maximize profit through effective use of labor and cost of parts.

Control operational cost by shopping various vendors to get the best price for parts.

Organized grass roots marketing campaign increasing traffic and sales by 25%.

Ensuring customer satisfaction.

12-2012 New Hire Coordinator

Administered preemployment drug screen.

Ensured all newly hired employees in area of responsibility completed all required forms and issued personal protective equipment.

Familiar with federal I-9 verification forms and procedures.

12-2011 Service Writer/Assistant Manager Arlington, TX

Ensure customer satisfaction.

Contacted follow up calls to customers.

Explained findings of vehicle inspections and recommended repairs to correct the stated complaint and address any additional problems and maintenance items.

Dunbar Armored Operations 1999-2011 4-2009-4-2011 Operations Manager Plano,TX

Ensure proper staffing levels to cover all assigned routes and all scheduled customers are serviced.

Reorganized routes to maximize efficiency of service and all pickups are made.

Organize ongoing training classes to ensure all employees had proper certifications and licenses.

2-2007-4-2009 Vault Manager Grapevine,TX

Maximized efficiency of vault staff by adhering to company policies regarding proper check in and check out procedures.

Revised data entry process of items turned into vault for storage resulting in a fifteen percent reduction in payroll.

Collaborated with Branch Manager and sales team regarding new and existing clients.

6-2005-2-2007 Crew Chief Grapevine,TX

Preformed training of new employees showing proper procedures for receiving items from vault and customers and proper check in procedures to customers and vault.

Worked with Operations Manager on routing of client pickups and ensured any special services were performed.9-1999-6-2005 Driver/Guard

Ensured all customer properties were received in a timely and courteous manner.

Handled any service issues at local level.

William D Phillips II5512 Creek Wood DrApt 1069Ft. Worth,TX 76109(817)201-9415wdale.p2@gmail.com