wcm ppt
5
15-1 Edited by Yue Zhang, CSU-Northridge, 2010
-
Upload
himanshu-desai -
Category
Documents
-
view
94 -
download
5
Transcript of wcm ppt
15-1Edited by Yue Zhang, CSU-Northridge, 2010
15-2
After Sales- An Investment for Customer Satisfaction
List the Information you require for preparing the presentation
Solution:
A) Voice of Customer
B) Competitors Data (Benchmarking)
C) No of Available technicians Required
D) Issues of other Departments
15-3
Method of Data Gathering
• Online Survey• Checklist• SOPs• Past Data
15-4
solutions
• Quality Function Deployment• Benchmarking• Test to be conducted for Employees• Hiring and training
15-5
THANK YOU