William R Brown (253) 310-6426 ● wrb8875@hotmail.com

My objective is to utilize my extensive leadership, customer service, knowledge and experience to bring your company a dependable employee that will help to enhance your company’s ability to meet vision and mission goals.

QUALIFICATIONS 6+ years combined management and leadership experience. Two years as a retail

store Manager and 4 years experience as squad leader of a Motor Transport unit in the United States Marine Corps

Class B CDL operator with years of experience operating on daily route assignments and performing preventive maintenance with a variety of vehicles including Shred-Tech and Shred-Fast Class B Paper Shred Truck, Logistic Vehicle System (22 ½-Ton) Military Transport, standard and automatic transmission 5-ton military transports, various box trucks, Front-end loader, and forklift.

Over 10 years of customer service experience demonstrating courtesy and patience with customer inquiries and providing professional service to meet customer’s needs.

Proficient with Microsoft Office Suite (Word, Excel, Power Point, Access & Outlook), and various other software programs.

PROFESSIONAL EXPERIENCE

Manager/Leader Responsible for prioritizing and managing daily store operations for most efficient Accountable for training full-time and part-time employees Created weekly schedule for employees and processing weekly payroll to corporate

headquarters. Accountable for accurate reconcile of monthly stock ledger & store inventory, processing

warehouse and vendor shipments for restock of inventory, determine office supply needs and order accordingly and developing monthly merchandising plan.

Accountable for enforcement of property loss prevention program. Accountable for the balance of deposits and in store funds Responsible for ensuring Marines under my supervision completed daily tasks and met

military standards according to Marine Corps requirements. Responsible for positive team building and training of Marines in my charge

Secure Shred Truck Operator/ Military Motor Transport Operator Responsible for driving Class B Shred truck on daily route Perform pre-trip, post trip, daily logs and complete other forms and submits to Manager Pick up and deliver materials and products as scheduled Verify information before signing or acquiring a customer’s signature Maintain security of customers documentation at all times Be aware of, and observe, all safety precautions and legal requirements in driving and

maintaining company vehicles as well as equipment

Be responsible for the safety and welfare of all passengers in the vehicle See to the general upkeep and maintenance of assigned vehicles; perform regular safety

and maintenance checks. Ensure that regularly scheduled maintenance requirements are adhered to and the reporting of extra ordinary repairs as needed

Maintain records of all delivery tickets used, mileage logs, and daily maintenance reports Ensure good customer relations through day-to-day activities Attend all in-service and agency meetings, as required Run and maintain equipment as assigned by Manager Perform the duties of a Document Destruction Specialists as needed Work overtime as required

Customer Service Representative Responsible for covering full range of customer services situations in a prompt and

professional manner, obtaining all information for resolution of transaction. Process computer transactions requiring high level of accuracy while updating work

orders. Correct errors and discrepancies on customer billings as necessary and take payments or

make payment arrangements. Perform other related duties as assigned. Stand-in Supervisor for Late Shift

EDUCATION, CERTIFICATIONS, AND LICENCES Associate of Arts - Pierce College – Graduated (8/2011) Non-Commissioned Officer leadership course (4 weeks – 1995) Class B Commercial Drivers License Air Brake Certification

Relevant Employment History and ReferencesAvailable upon request