WASA Multan

63

Transcript of WASA Multan

Page 1: WASA Multan
Page 2: WASA Multan

MULTAN DEVELOPMENT AUTHORITY

Water & Sanitation Agency Multan

Page 3: WASA Multan

Contents

• General informations• Immediate priorities• Water supply system (Problems &

Solutions)• Sewerage system (Problems &

Solutions)• Revenue recovery Problems• Summary of Initiatives

Page 4: WASA Multan
Page 5: WASA Multan

F U N C T I O N S O F W A S ATO DEVELOP PLANS, POLICIES AND PROJECTS FOR THE IMPROVEMENT AND EXPANSION OF WATER SUPPLY, SEWERAGE AND DRAINAGE SERVICES

TO OPERATE AND MAINTAIN WATER SUPPLY, SEWERAGE AND DRAINAGE SYSTEMS

TO GENERATE FUNDS FOR OPERATION & MAINTENANCE OF THESE SERVICES BY RECOVERY OF WATER AND SEWER TAX, FOR MAKING THE SYSTEM SELF SUSTAINABLE

Page 6: WASA Multan

GENERAL INFORMATIONTotal Area 304 Km2

Population 2005 1.90 Million

Population Growth City 2.97 %

Cantt. 7.34 %Population Density 5855 Person/ Km2

Male to Female Ratio 113:100

Litracy RateAverage (Both Sex) 61 %Male 68 %Female 53 %

Page 7: WASA Multan

1. Population as per Census 1998 = 1.50 Million2. Present population in year 2005 = 1.90 Million3. Annual growth rates = 2.97 %4. Projected population in year 2010 = 2.105 Million.5. Projected population in year 2025 = 3.060 Million.

0

500000

1000000

1500000

2000000

2500000

1901 1911 1921 1931 1941 1951 1961 1971 1981 1985 1990 1995 2000 2004 2010

Y ear

2006

1900

000

Page 8: WASA Multan

ORGANOGRAM OF WASA

Ast Dir AdmBS-17

Dy Dir AdmBS-18

BS-17

Dy Dir FinBS-18

Ast Dir CompBS-17

BS-17 (Vacant)

BS-17

BS-17

BS-16

Dy Dir Rec H/QBS-18

Police Staff

SSMBS-18

DIRECTORADMN & FINANCE

BS-19

Ast Dir ConstBS-17

BS-17

BS-17

Dy Dir Sew (N)BS-18

BS-17

BS-17

BS-17

Dy Dir Sew (S)BS-18

BS-17

BS-17

Dy Dir DSBS-18

DIRECTOR WORKS

BS-19

BS-17

Ast Dir FinAst Dir Accounts

Ast Dir Rec (N)

Ast Dir Rec (S)

Tehsildar

Ast Dir Maint

Ast Dir Maint

Ast Dir Const

Ast Dir Maint

Ast Dir Maint

Ast Dir Mech

Ast Dir Elect

Ast Dir Const

Ast Dir MaintBS-17

Dy Dir WSBS-18

C H DraftsmanBS-17

Asstt Dir P&DBS-17

DY DIRECTORP&D

BS-18

MANAGING DIRECTORBS-20

DIRECTOR RECOVERY(Vacant)

BS-19

Dy Dir RevBS-18

DY MANAGING DIRECTOR

BS-19

Page 9: WASA Multan

Provide efficient water & sanitation services to the entire population of Multan City in a minimum possible time

Mission of the WASA Multan is to be a Customer Oriented Organization, providing Excellent Water and Sewerage Services in a cost effective, environmentally & socially responsible manners.

Page 10: WASA Multan

Removal of outstanding problems of sewage overflow and elimination of sore points.

Rehabilitation/up-gradation of existing sewage Disposal Stations and Water Works.

Rehabilitation/up-gradation of existing water distribution network.

Improve recoveries for financial sustainability

Page 11: WASA Multan
Page 12: WASA Multan

Multan City is fortunately situated on the left bank of river Chenab and its acquifers are recharged by the fresh water. Shujababd Canal is located at west whereas Nau Bahar distributory is located at East side of the city, both recharging the acquifers. Hence fresh water is abundantly available in the underground with TDS ranging from 500 to 900 mg/l at a depth of 35 to 45 ft. However shallow water is contaminated in most of the areas of this city. About 60% area is covered with piped water supply system whereas 40% area is still unserved.

Page 13: WASA Multan

CANTONEMENT

98

23

WATER SUUPLY NET WRK

INSTALLED TUBEWELLS

OVER HEAD RESERVOIR

N

Page 14: WASA Multan
Page 15: WASA Multan
Page 16: WASA Multan
Page 17: WASA Multan
Page 18: WASA Multan
Page 19: WASA Multan
Page 20: WASA Multan

EXISTING INFRASTRUCTURE01 Length of water supply lines 847 Km02 Diameter range 2” to 24”03 Material of pipe lines C.I, G.I, AC and PVC04 No of Tube wells

i Installed in year 1964-76 38ii Installed in year 1980-90 29iii Installed in year 1990-95 16iv Installed in year 1995-2000 15

Total 98v Abandoned 38

In working condition (229 cusecs) 6005 Over-head reservoirs

i useable 17ii Abandoned 06

Page 21: WASA Multan

COMPLAINT CENTERS

S # Name of the center Location In Charge Contact #

01 Divisional Shamsabad Deputy Director (WATER SUPPLY) 9201087

02 Sub-Divisional-A Water WorksLohari Gate

Assistant Director-I 9200151

Page 22: WASA Multan

The average of complaints received during a month in the area ofrelevant Section is as under:-S# AREA NO OF

COMPLAINTS01 Sub-Division-A, Section-102 Sub-Division-A, Section-2

03 Sub-Division-B, Section-1

04 Sub-Division-B, Section-205 Sub-Division-B, Section-306 Sub-Division-C, Section-107 Sub-Division-C, Section-208 Sub-Division-C, Section-3

Established Recently

28

413

DETAIL OF COMPLAINTS WATER SUPPLY DIVISION

The complaints received are rectified through the morning gangs. Emergency squad also exists in the Division to rectify the complaints received in the day time. The balance complaints are rectified through the other gang, which is also used for leakage and punctured lines

Page 23: WASA Multan

Lack of master planning of Water supply system.

The old pipe lines 177 Km in length are more than 30 years

old and has been rusted and damaged badly.

Water quality problem due to out lived distribution lines.

More than 38 tube wells are abundant after completing their

design life, needs rehabilitation or replacement.

Detection of illegal connections due to shortage of staff

resulting in less revenue as compared with electricity

charges.

Poor maintenance due to less collection of revenue.

Un-metered water supply resulting wastage of huge

quantity of water.

PROBLEMS

Page 24: WASA Multan

PROPOSED SOLUTIONPreparation of Multan Master Plan to assess current and future needs of the expanding city is planned.177 km outlived Water supply lines is being replaced under CM Gastroenteritis Program.All the legal water supply connections at the consumer end are being replaced under CM Programme to avoid contamination of water.OHRs are being rehabilitated under CM programme to maintain the pressure during peak hours. Water bouzers (4) are being procured for water supply in case of any emergency. All the connection are being metered to stop the wastage of drinking water. Almost 40% city area is un-served, planned to be covered under CM big

cities package in next 3 years. According to lab test conducted by WASA, the Arsenic contents inGolden Pumps installed by the Public at their own at the depth of 80’ ft are beyond the permissible limits set by WHO where as the TW installed by WASA 350-450 ft are with in permissible limits of WHO. However re testing is being carried out by using the arsenic kit. Water testing lab is being setup for quality assurance.Water supply from the TW is being chlorinated to make the drinking water more safe

Page 25: WASA Multan

IN

MULTAN CITY

Page 26: WASA Multan

The Water Supply and Sewerage facilities have not been developed according to increase in population due to constraint of resources. As such the gap between supply and demand has been widened.

As Sewerage System was not developed and renovated properly in the past, hence Sewerage problems went on intensifying day by day resulting in overflowing of sewers in covered area. Waste Water ponding was created in covered as well as uncovered area. In uncovered area people are using soakage pits. All these factors have contaminated the sub soil water lying at depth of 35 to 45 ft and hence all shallow water sources being used by people are contaminated, giving rise to water borne deceases. Present sewerage coverage is 55% of the city.

Page 27: WASA Multan

V

R

BA

HA

WA

LPU

R R

OA

D

DUN

YA PUR RO

AD

CH

AM

PU

R D

IST

I.MULTAN

CANTT.

BYPASS

RAILWAYSTATION

PEOPLESCOLONY

RASHIDABADMDABAHAUDDIN

ZAKRIANISHTARMEDICAL

TO KHANEWAL

HAMIDPUR M

INOR

Bos

an R

oad

Naw

ab P

ur R

oad

N

Shalimar Colony

SHAH RUKNEALAM

Naq

shba

ndC

olon

y

Income Tax Colony

Zakaryia Colony

LEGENDPHASE- I (1973-84) TrunkPHASE- II (1982-90) Lateral PHASE- III (1985-88) TrunkPHASE- IV (1990-94) LateralPHASE- V (1999-01) Trunk

Low Lying Area

OthersLaid during 1926-56

Page 28: WASA Multan

VE

R

BA

HA

WA

LPU

R R

OA

D

DU

NY

A PU

R R

OA

D

CH

AM

PU

R D

IST

I.

M U L T A NC A N T T .

BYPASS

R A IL W A YS T A T IO N

P E O P L E SC O L O N Y

R A S H ID A B A DM D AB A H A U D D IN

Z A K R IAN IS H T A RM E D IC A L

TO KHANEWAL

HAMIDPUR M

INOR

Naw

ab P

ur

Roa

d

WWTP

Existing Disposal WorksProposed Disposal Works

Existing Sewers

Proposed Sullage CarrierProposed WWTP WWTP

BY PASS

WAPDA TOWNMODEL TOWNB

osan

R

oad

LEGEND

Sullage Carrier

To Vehari

Bos

an

Roa

dNShalimar Colony

WWTP

72” Ø

24”

Ø

24” Ø

27” Ø

36”

Ø

27”

Ø 36”

Ø

60” Ø66” Ø

Suraj Miani

48” Ø 42” Ø

30” Ø

24” Ø

24” Ø

21”

Ø

18”

Ø 18”

Ø18

ӯ

18”

Ø

18” Ø

18”

Ø

42”

Ø

24” Ø

18”

Ø

18”

Ø24

ӯ

60”

Ø36

ӯ

24”

Ø

18” Ø

48” Ø

42”

Ø

24” Ø

27”

Ø

30”

Ø36” Ø

60”

Ø

Wahid AbadFarooq Pura

Abbas pura

36” Ø

42” Ø

48” Ø

18” Ø

18”

Ø

18” Ø

18” Ø

60”

Ø36

ӯ

24”

Ø

36” Ø

BOSAN ROAD

Sameejabad

New Shah Shams

To Lahore

To Budhla

Railway To Lahore

Old Shujabad Rd

New Multan DS

Chungi # 9 DS

Vehari Rd

Sullage Carrier

Page 29: WASA Multan
Page 30: WASA Multan

LENGTH OF SEWER LINES

TRUNK SEWERS Km

18” TO 72” DIA 164LATERAL SEWERS6” TO 15” DIA 864TOTAL 1028

MANPOWER NOS

SEWERMEN 291

SEWER CLEANING MACHINERYFLUSHING MACHINES 05CESSPOOL EMPTIER 05

WATER LORRIES 02DIESEL DRIVEN 2 &4 CS DEWATERING SETS 04

DEWATRING SETS 37

SEWER MAINTENANCE

Sewermen Required as per yardstick

2056

Sanctioned posts. 291Shortfall. 1765

Page 31: WASA Multan
Page 32: WASA Multan

NORTH ZONE

SOUTH ZONE

CANTT

Page 33: WASA Multan

Assistant Director

Complaint Centre Area /UC No. Sewer

menDEPUTY DIRECTOR SEWERAGE (NORTH ZONE)

AD-I 1,2,4,5,40, 41,43,44,53 45 AD-II

Gulgasht Colony W/W Ph # 9210157 3,6,15,17,18,43,44,55,54

& 56 52

DEPUTY DIRECTOR SEWERAGE (SOUTH ZONE)

AD-I Hassan Parwana W/W Ph # 9200152

24,27,29,36,37,38,39,42, 52, 127 & 129 56

AD-II Willayat Abad W/W Ph #. 4231490

26,28,29,30,31,32,33,34,35 & 48 46

AD-III Mumtaz Abad W/W Ph #. 6529858

12 (SRA Block ,D,E,F,G & H), 13 (SRA Block A,B & L) , 14 (SRA Block J, I & K) 15 (Karam Pura & Sharif Pura) 16,19,20,21, 22,23,25 & 26

56

AD-III Eid Ghah W/W Ph # 9200154

7,8,9,10,11,12,13,14,15,54 & 58 52

1080km / 307=3.5Km/sewerman

Page 34: WASA Multan

SORE POINTS/ PROBLEMS IN NORTH ZONEDesign period of laid trunk sewer of Bosan road was upto 1990. Presently it is surcharged and require rehabilitation and due to surcharged sewer following abadies are effected;

New Gulghasht, extension Gulghast, Sadiqia Road, Kahkshan Street, Shalimar Colony, Sabza Zar Colony and Nasheman Colony etc.

The Chungi No.9 Disposal is over charged and affects the following roads and adjoining areas.

Masoom shah road sewer is being trapped at Chungi #9 through Hamayun Road which is partially operated due to crown failure.Hafiz Jamal Road is also over charged due to partial flow of Humayun roadSimilarly Shah Shamas road, Hussain Agahi Road, Circular Road are also over charged along with adjoining areas i-e Ashraf Abad, Bawa Safra & Hathar Road etc.

Page 35: WASA Multan

SORE POINTS/ PROBLEMS IN NORTH ZONE

Sewer at Nawab Pur Road was laid in 1975-76 and it has completed its design life. Sewer at Jameel Abad road from Chungi No. 1 to pull Wasil is not properly functioning which cause over flow at Kotla Waris Shah and Bismillah Colony etc.Sewer at Suraj Miani Road from UBL Chowk to Pull Wasil has completed its design life and due to crown failure at Suraj Miani road near Shia Miani, affecting Basti DhoreKot.In the eastern side, Khadim Abad and Mehria Colony at LMQ road near Pak Arab Factory are affected due to under size sewer (9” & 12” i/d) and require replacement.

Sameejabad Abad sewerage system was laid by PHED 20 year back but due to improper functioning of D/Station, the system is chocked and require replacement of trunk sewer due to increase in population.

Page 36: WASA Multan

Some streets of Katchi Abadies with in New Multan like

Chah Kotwal Wala, Basti Faiz Abad and Ghaus Pura are not

working properly causing overflow of sewer.

Sewerage system laid by MCM, Local Govt in National

Colony, Kazmi Colony and Chah Korey Wala has been silted

up due to improper slopes & haphazard extension of sewer

causing over flows.

Areas like Tareen Colony, Al Noor Colony, Al-flah Colony in

North –West side are still unserved.

SORE POINTS/ PROBLEMS IN NORTH ZONE

Page 37: WASA Multan

SORE POINTS/ PROBLEMS IN SOUTH ZONESewerage system from Kalma Chowk to Aziz Hotel Chowk via Dera Adda including Hassan Perwana Road, Azmat Wasti Road, Abnad Road is over charged due to under size sewers.From Kirri Jamandan Disposal Station to Chowk Shaheedan including Shaheen Market, Sotri Wat road, Ganna Mandi, Tipu Sultan Colony, areas are surcharged due to excessive flow of sewage.Khatkana road, Ghulam Abad, Bhatta Jan Muhammad Road, Mehboob Colony, Bhuta Colony near Timber Market, Chah Ganja Wala, Abbas Pura, Hassan Pura, madina Colony, Nazim Abad, Chah Ghulam Muhammad Wala, Fiaza Abad, Pir Colony No.1, Boad Pur Road from Chungi No.22 to Bilal Chowk are also under surcharge conditionMumtazabad, Chah Chali Wala, Gulzeb Colony, Mehmood Abad, Al-Qayyum Town, Peer Bukhari colony are in surcharged condition.Rukne Alam Block E, H, L, K are also over loaded.

Page 38: WASA Multan

PROPOSED SOLUTION

Overcharging of Bosan road , New Gulgasht and adjoining area of

Bosan Road will be solved by const: of New Disposal Station at

Bosan / Nawab Pur Road under SPBUSP with in 2 years.

Overcharging of Masoom Shah Road, Hafiz Jamal road, Shah Shams

Road, Hussain Agahi will be solved by laying of sewer from Chungi

#.9 to Manzoor Abad Chowk and Tareen Colony, which is in

progress & will be completed by June 2008.

Problems in Sameejabad, New Multan, Qaiser Abad, Hassan Abad,

Mehria Colony etc will be solved by Construction of Disposal

Station at Sameejabad & replacement of old sewers under SPBUSP.

Work allotted recently and shall be completed by Dec. 2008.

The sewer problem in National Colony, Kazmi Colony, Chah Korey

Wala will be solved under CM Package for Large Cities Priority -II

which has been principally approved.

Page 39: WASA Multan

o The basic sewerage problem in Multan City is Intermediate pumping stations i.e., Kirri Jamandan & Chungi No.9, as the sewage is lifted from these stations re-pumped to Vehari Road and Suraj Miani Disposal Works causing ponding of sewage during rainy season as the catchment area of main disposal is drained out 1st and after that catchment areas of Intermediate pumping stations are drained out. This problem is being solved by making the Intermediate pumping stations independent under the Scheme “ Rehabilitation /Improvement /Up gradation of existing pumping stations. Following areas will be benefited Masoom Shah Road, Hafiz Jamal road , Bosan Road, Nwab PurRoad, Shaheen Abad, Bohar Gate, Haram Gate, Tipu Sultan Colony, Khuni Burj etc. About 0.4 million population shall be benefited after implementation of this scheme after June, 2008 provided funds for CM Big city package are released as per commitment.

o Problem of New Shadab Colony, Tareen Colony, Al Noor Colony, Al Falah colony is being solved by laying of sewer(18” to 54”) from Chungi #.9 to Manzoor Abad Chowk and Tareen Colony by June 2008.

PROPOSED SOLUTION

Page 40: WASA Multan

27 Nos schemes are principally approved under Chief Minister’s package for Large cities, in which Rs.3.5 Billions are provided for the improvement of Multan city. This will help in-improving the Environment conditions.Following are the main components of the schemes: -

UP-GRADATION OF EXISTING DISPOSAL STATIONS.REHABILITATION OF EXISTING SEWERAGE & WATER SUPPLY SYSTEM.EXTENTION OF WATER SUPPLY & SEWERAGE SYSTEM TO THE UN-SERVED AREAS.PROCUREMENT OF SEWER CLEANING MACHINERY.REPLACEMENT OF 177 KM OF OUT LIVED WATER SUPPLY LINES.REHABILITATION OF EXISTING O.H.RS.PROCUREMENT OF 4 No WATER BOUZZERS.ESTABLISHMENT OF WATER TESTING LABORTARY.

WATER & SANITATION AGENCY MULTAN

Page 41: WASA Multan

S

#

ADP #

Name of Scheme Estimated Cost

Expend upto June 2006

Revised

Allocation

2006-07

Funds

release by

FD

Utilization

%age utilization Oon

Release

Total cummulati

veexpenditure till 25-

4,07

Physical Progress (%age)

ON GOING SCHEMES

1795

Improvement of Water Supply & Sewerage Scheme in Multan City

257.220 208.815 21.167 21.167 21.167 100 229.982 96

2 796

Rehabilitation of existing Water Supply System in Multan.

44.180 23.000 15.850 15.850 11.423 72 34.423 81

3 797

Rehabilitation / Improvement / Up-gradation of Existing Pumping Stations.

777.869 100.000 261.417 261.417

132.801 51 232.801 40

Total on Going Schemes 1079.27 331.815 298.434 298.434 165.39 55 497.206

ADP- YEAR 2006-07

Page 42: WASA Multan

NEW ADP's SCHEMES

4 798

Replacement of Sewer From D/S Chungi No.9 to Manzoor Abad Chowk Via Afshar Chowk, Jamal Pura Colony Multan.

99.910 0.000 25.40 25.400 2.625 10 2.625 22

5 799

Laying of sewer 48” & 72” i/d from Chungi # 22 to Old Shujabad Disposal Station and sewer for Adjacent Area

122.284 0.000 32.00 32.000 12.320 39 12.320 45

6 800

Laying of Sewer Lines from Sultan Colony to Disposal Station Vehari Road, Multan.

72.340 0.000 15.00 15.000 15.000 100 15.000 62

Total New Schemes 294.53 0.000 72.400 72.400 29.945 41 29.945 -

Grand Total (On- Going + New Schemes) 1373.80 331.815 370.834 370.834 195.34 53 527.151

Physical

Progress

(%age)

Total cummulativ

eexpenditure till 25-4,07

%age

utilization OonRelease

Utilization

Funds release by FD

Revised Allocati

on 2006-07

Expend upto June 2006

Estimated CostName of Scheme

ADP #

S

#

ADP- YEAR 2006-07

Page 43: WASA Multan

PROPOSED

ADP SCHEMS

YEAR 2007-08

(MTBF- MODE 2007-2010)City Population % age Share of both

MDA & WASA On-Going New

Multan 1.119 10.36 310.747 217.523 93.224

In Million

Page 44: WASA Multan

GS# Name of Scheme Cost Provision for 2007-08

795Improvement of Water Supply & Sewerage System in Multan City. (250.00 Million).

257.22 12.238

796 Rehabilitation of existing Water Supply System 44.180 5.330

797 Rehabilitation / Imp: -up-gradation of -4 Nos main pumping station 777.869 100.000

798 Laying of Sewer line from Chungi # 9 D/S to Afshar Chowk 99.910 30.00

799

Laying Sewer 48” i/d & 72” i/d sewer from Chungi No.22 to old Shujabad Disposal Station and sewer for adjacent area.

122.284 35.000

800 Laying Sewer line from Sultan Colony to Disposal Station Vehari Road 73.340 34.955

Total 1374.803 217.523

ON GOING ADP SCHEMS YEAR 2007-08 (MTBF- MODE 2007-2010) In Million

Page 45: WASA Multan

S# Name of Scheme Cost Provision for 2007-08

1

2

3

4

5

6

WASA Total 2094.67 255.75UD Wing 55.00

Total Share 310.75

Master Plan of water supply & Sewerage system -updating of consumers survey i/c uplift of computer cells (Billing & P&D)

35.00 3.224

Rehabilitation /Replacement of life expired sewers. (North Zone) 200 5.00

Rehabilitation/Replacement of life expired sewers. (South Zone) 200 15.00

Additional pumping machinery for enhanced load at Disposal Stations 135.835 7.00

Sewer laying machinery for Rehabilitation work 50 4.00

Rehabilitation of existing tube well & allied works. 100 4.00

Total 720.84 38.224

PROPOSED NEW ADP SCHEMS YEAR 2007-08 (MTBF- MODE 2007-2010)

In Million

Page 46: WASA Multan
Page 47: WASA Multan

REVENUE RECOVERY OF WASA (RS. IN MILLION)

96.2

7

7.28

3 15.3

31

14.4

53 23.1

1

46.6

8

39.7

07

31.9

48

84.9

6

82.7

2

0

20

40

60

80

100

120

1996

-97

1997

-98

1998

-99

1999

-00

2000

-01

2001

-02

2002

-03

2003

-04

2004

-05

2005

-06

YEAR

REC

OVE

RY

Page 48: WASA Multan

FINANCIAL CRISIS IN WASA (MDA) MULTAN.

Number of consumers 156297

Water Supply 35283

Sewerage 109518

Drain 46779

Average monthly billing amount 12.34M

Average per month recovery 09.00

Page 49: WASA Multan

Target RecoveryTarget

2006-07 Upto 30-04-07%age

123.595 102.995 91.218 89

Million Rs.

Page 50: WASA Multan

Non establishment of proper recovery cell. Now the directorate

has been established as per decision of Governing body dated

30-7-2005 but new recruitment is still to be made. Case is

pending with the Government for lifting of ban through summery

for CM vide dated 29-9-2005.

The only way to bring the defaulters in network is to touch the

maximum defaulters through disconnection teams. For this

purpose four vehicles / disconnection teams were already

working in the field.

To improve the recovery and to touch maximum defaulters, eight

more Disconnection Teams have been established. To mobiles

the Disconnection Teams eight vehicles have been hired on daily

basis. WASA is facing shortage of vehicles and staff.

REASONS FOR LOW RECOVERY.

Page 51: WASA Multan

Post of fulltime Tehsildar Recovery is vacant since 7-1-2004. All arrears of WASA dues are required to be recovered through Tehsildar recovery. Full time Tehsildar Recovery in WASA may be posted immediately.Post of Senior Special Magistrate is vacant since 1-7-2005. Full time Senior Special Magistrate may be posted immediately in the interest of recovery. NESPAK conducted survey of WASA consumers in 1998-99 which has become out dated. A lot of changes in the activities have taken place. To overcome this situation survey after every three years is required but due to shortage of staff and funds it could not be done by WASA.Indulgence / Interference of Nazimeens / Naib Nazimeens in the recovery process from the defaulters.Non co-operation by WASA consumers to pay user charges.

REASONS FOR LOW RECOVERY.

Page 52: WASA Multan

Shortage of Police force for Summons, Challans and Disconnection teams.WASA experienced privatization of recovery in the year 2004 on following terms: -

A First month 60-Lacs

B 2nd month

3rd month

4th month

5th month

F July to on ward 92-Lacs (due to after increasing of new tariff)

C

65-Lacs

70-Lacs

75-LacsD

E 80-Lacs

Page 53: WASA Multan

Every year 10% increase was fixed in case contract is extended after on year. Service was fixed as the following rates: -

A) Below 60-Lacs NilB) From 60 Lacs to 80 Lacs 08%C) Above 80-Lacs 09%

The contractor M/S S.T Associates tried its best to achieve the target but count not succeeds and his contract was cancelled due to pure performance and earnest money was forfeited. His performance during contract period remained as under: -

MONTH’S NAME TARGET RECOVERY SHORT FALLApril-2004 60-Lacs 55.20-Lacs 4.80-LacsMay-2004 65-Lacs 59.80-Lacs 5.20-LacsJune-2004 70-Lacs 64.40-Lacs 5.60-LacsJuly-2004 75-Lacs 69.00-Lacs 6.00-Lacs

Page 54: WASA Multan
Page 55: WASA Multan
Page 56: WASA Multan
Page 57: WASA Multan

Performance of One Window Operation

• 2359 modifications from 1-3-2007 to 30-04-2007

N

Page 58: WASA Multan

STATUS OF DETECTION OF ILLEGAL & NEW CONNECTIONS FROM 1-03-2007 to 30-04-2007

• Illegal connections detected 1245• New connections 80

Page 59: WASA Multan

Proposed Improved Customer Care Centres

– Lohari Gate waterworks– Shamasabad– Mumtazabad– Eid Gah Chowk– Gulgashat colony– New Multan– Willatabad– Hassan Parwana

Page 60: WASA Multan

Summary of Initiatives• Establishment of proper offices & complaint

centers of WASA. Designs for complaint centres& offices of WASA are under preparation.

• Renovation of existing office of WASA.• Purchase of vehicles for recovery cell to strength

the cell.• Identification/inventory of Assets/ property of

WASA.• Steps are taken to improve the recovery by

efforts to recruit the staff against vacant post.• Summaries moved for appointment of staff

(Technical) against vacant posts.

Page 61: WASA Multan

Summary of Initiatives• Zoning of Water supply system to improve the

services rendered by WASA.• Acceleration of Development works.• Purchase of safety equipments for sewer men.• Establishment of quality control cell.• Computerization of all the data regarding WASA.• Detection of illegal connections.• Public being motivated to use water service of

WASA.• Media campaign being finalized.• Monsoon contingent plan prepared. .

Page 62: WASA Multan

Summary of Initiatives• Desilting of sewers in progress.• Water quality monitoring system is being

established.• Recovery through PSP, necessary

documentation under preparation.• Installation of meters.

Bulk meter- Installation is in progress.Domestic meter –PC-I with District

Government for funding.• Staff being motivated (Incentives, streamlining

promotions etc.).

Page 63: WASA Multan