January 2014

Warranty Claims E-Form Helpful Hints

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MyAerospace – Warranty Claims – Services and Information

The Honeywell Portal provides access to many product and

information areas, one of which is Warranty Services and

Information.

Warranty Services

• A Honeywell ID and/or Specific Tool Access may be required to

access some of the listed services. (See page XX for additional details.)

• The portal allows registered users (those with a Honeywell ID) to

enter warranty claims for all Honeywell Aerospace products using

one of the three convenient links:

Bendix/King Avionics for Honeywell Avionics on Business and

General Aviation aircraft.

Warranty Services for MSP programs and mechanical products

e-Form for submitting warranty claims for all other Honeywell

Aerospace products.

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Access to the Warranty Claims eForm

• Access the eform

from the Maintenance

Plans tab. Select

„Claims-Other‟ from

the dropdown.

OR

• Access the eForm

from the Help Desk.

NOTE: A Honeywell ID is

required for access to the

eForm.

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E-Form Warranty Claim – Helpful Hints

• The e-Form is only for non-Bendix/King products or products not

covered under a Service Program, i.e. MSP, MSA.

• All required fields(*) must be completed or you will not be able to

submit the claim.

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E-Form Warranty Claim – Helpful Hints

Although not all of the aircraft (AC) information is mandatory for all

claims, many claims need this information for proper evaluation. In order

to ensure timely processing of your claim submittal, please provide all

requested information.

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E-Form Warranty Claim – Helpful Hints

1. Enter the full amount of the total

claim in the Amount of claim

field. Do not enter commas, “,”.

Dollar amounts must be

entered in the this format:

1984.32. The following formats

will not be recognized: 1,984.32

or 1.984,32

2. Labor charges are a mandatory

field, if you have a freight only

claim, please enter 0 in the

labor charges field.

3. If you have multiple part

numbers on the same claim,

enter the highest number as the

top assembly. You may add

additional part numbers lower in

the claim.

1 2

3

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E-Form Warranty Claim – Helpful Hints

• To support the evaluation, electronic files may be submitted with the

claim. Identify the file on your hard drive and click on the “Attach”

button. You will receive confirmation that the file was uploaded

successfully.

• Once all the required fields are complete, you can submit the claim.

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E-Form Warranty Claim – Helpful Hints

• You will receive a confirmation that the claim has been submitted.

• You should receive an email verification within 24 hours

acknowledging the receipt of the claim.

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E-Form Warranty Claim – Helpful Hints

• If you do not

receive the email

confirmation,

please contact the

warranty team via AerospaceWarranty

@honeywell.com

• You may also

submit a query

through the

Contact Us form in

our Help Desk

page.

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MyAerospace - Warranty Services and Information

The Warranty Page provides overviews

for the following items.

Warranty Programs (including MSP),

Service Programs and Protection

Plans

Standard Warranty – For products

that are not specifically covered by a

contract between Honeywell and an

operator, or between Honeywell and

the aircraft manufacturer.

Exchange, Rental & Lease Services

NOTE: Should you need to direct contact to

the Warranty Team, please email to:

AerospaceWarranty@honeywell.com

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Registration for a Honeywell ID

A Honeywell ID is

required for a Claim

Submittal - If you do

not have a Honeywell

ID, click on the

register button.

You may also use our

tutorial section to help

you create a

Honeywell ID.

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Requesting Access to the Warranty Claims Tool

• Once you have obtained a Honeywell ID, you may submit

claims for Honeywell Aerospace products, excluding Engines

and Auxiliary Power Units (APU’s) which are covered by MSP

Warranty claims.

• To submit claims for Engines and APU’s covered by a MSP

plan, you must request tool access. Go to My Account.

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Requesting Access - continued

• Your Account details will

open. View ‘My Website

Tools’ and click on the

‘Manage My Tools’ link.

•Tools that you

currently have access

to are listed at the

top.

•Locate the „Warranty

and Programs

Claims/Credit Memo

Access.

•Check the “Request

Access” button, be

sure to “Update” at

the bottom of the

page.

•Your request will be

reviewed/processed.

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