WARRANTIES 2012 HONDA

40
WARRANTIES 2012 HONDA

Transcript of WARRANTIES 2012 HONDA

Page 1: WARRANTIES 2012 HONDA

W A R R A N T I E S

2 0 1 2 H O N D Aw w w . o w n e r s . h o n d a . c o m

3 1SNAW50 201 1 Honda C iv ic Warrant ies00X3 1 - SNA -W50 1 ©2010 Honda Motor Co., Ltd. — All Rights Reserved P r i n t e d i n U . S . A .

11 Civic 4D_Covers_US size_Warranty:OM Cover Draft 10/27/2010 10:38 AM Page 1

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In the United States:American Honda Motor Co., Inc.

Honda Automobile Customer ServiceMail Stop 500-2N-7A

1919 Torrance BoulevardTorrance, CA 90501-2746

(800) 999-1009

In Puerto Rico and the U.S. Virgin Islands:Vortex Motor Corp.Bella International

P.O. Box 190816San Juan, Puerto Rico 00919-0816

(787) 620-7546

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Table of ContentsThese warranties are given by

IntroductionCustomer Satisfaction ..............................................................................................................................................2Some Repairs May Be Covered Beyond the Limited Warranty ..............................................................................5A Quick Reference to Warranty Coverages ..............................................................................................................6

Your Warranties in DetailGeneral Warranty Provisions ....................................................................................................................................8New Vehicle Limited Warranty ................................................................................................................................9Powertrain Limited Warranty..................................................................................................................................10Federal Emissions Warranties ................................................................................................................................11California Emissions Warranties ............................................................................................................................17Federal and California Emissions Systems Coverages ..........................................................................................24IMA Warranty ........................................................................................................................................................25Tires ........................................................................................................................................................................26Seat Belt Limited Warranty ....................................................................................................................................27Rust Perforation Limited Warranty ........................................................................................................................28Accessory Limited Warranty ..................................................................................................................................29Replacement Parts Limited Warranty ....................................................................................................................31Replacement Battery Limited Warranty..................................................................................................................32Replacement Exhaust Components Lifetime Limited Warranty ............................................................................33

Your ResponsibilityOperation and Maintenance of Your Honda ..........................................................................................................34How to Get Warranty Service ................................................................................................................................36Limitations and Disclaimer ....................................................................................................................................38

Honda Automobile Division, a division of American Honda Motor Co., Inc., gives these warranties on behalf of American Honda, 1919 TorranceBoulevard, Torrance, California 90501-2746, a California Corporation.

© 2011 American Honda Motor Co., Inc. – All Rights Reserved AWL 45311 (1101)

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Customer Satisfaction

2 Introduction

Your complete satisfaction with yourHonda automobile is our main goal.All personnel at Honda automobiledealerships are thoroughly trained toprovide the best service for yourvehicle. If you are not satisfied withany maintenance or repair workdone by the dealership, follow thesethree steps:

Step 1 - Talk over your concerns withthe dealership's management, such asthe Service Manager or GeneralManager. In most cases, a satisfactorysolution is found at this step.

Step 2 - We recognize that, on someoccasions, a customer will not betotally satisfied with a dealer'sdecision or actions in Step 1. If thisis the case, you should call or writeHonda Automobile CustomerService. The address and telephonenumber are on the inside front cover.

Please provide the followinginformation:

• Year, model, and VehicleIdentification Number of yourvehicle, and its current mileage.

• The name of the dealer who soldyou the vehicle.

• The name of the dealer whoservices your vehicle.

• Date, mileage, and reason foreach visit to a Honda dealership.

• Any non-Honda dealership repairservice for the problem(s).

• Your daytime and eveningtelephone numbers.

The staff of Automobile CustomerService is interested in working withyou and the dealership to find asatisfactory solution.

Step 3 - If you disagree with thedecision reached by the staff ofHonda Automobile CustomerService, you may request to haveyour case reviewed in anindependent forum run by theCouncil of Better Business Bureaus(BBB). This program is called "BBBAUTO LINE." You may file a claimat any time by calling the BetterBusiness Bureau, toll-free, at (800)955-5100. Your call will beautomatically directed to the BBB inyour area.

You may also write to:

BBB AUTO LINECouncil of Better Business Bureaus4200 Wilson Blvd., Suite 800Arlington, VA 22203-1804

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Customer Satisfaction

Introduction 3

BBB AUTO LINE's purpose is toresolve disputes between vehiclemanufacturers and their customers.BBB AUTO LINE's decision makersare impartial third parties who willlisten to both the customer and themanufacturer and decide what canbe done to resolve the disagreement.

The BBB AUTO LINE's decision isnot binding on you unless you agree to accept it. If you accept thedecision, Honda will abide by it.Generally, disputes submitted toBBB AUTO LINE are resolvedwithin 40 days (47 days if you havenot first contacted Honda about your complaint).

Honda offers you the opportunity tomediate and arbitrate a disagreementthrough BBB AUTO LINE becausewe want you to feel that you havebeen treated fairly. Eligibility is

limited by your vehicle's age,mileage, and other factors. In orderto file a claim, you need to provideyour name and address, the VehicleIdentification Number of yourvehicle, and a brief statementoutlining the disagreement. Initially,BBB may try to resolve thedisagreement through mediation. Ifthis is not successful, your complaintwill be reviewed by an impartial,volunteer arbitrator. You may presentthe facts of your case to thearbitrator at an informal meeting.

We encourage you to use thisprogram before, or instead of, goingto court. It is informal, free of chargeto you, and generally resolvesproblems much faster than the courtsystem. Lawyers are usually notinvolved in the resolution of claimsthrough the BBB, although you mayobtain one at your own expense ifyou choose.

If you want to go to court, we do not require you to first file a claim with BBB AUTO LINE. Please note that laws in some states may require that you file a claim with BBB AUTO LINE before you can proceed to a state-operated dispute resolution process or the court system. If you do not accept the decision of BBB AUTO LINE, you can still go to court.

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Customer Satisfaction

4 Introduction

Lemon LawsMany states have enacted what arecommonly referred to as “LemonLaws.” Although the details of theselaws vary from state to state, theirmain purpose is to assure you certain rights if you have problems with your new vehicle. In general terms, these laws usually say that if your new vehicle has a problem thatcannot be repaired in severalattempts, or has a series of problemsthat keep it out of service for anextended period, you may qualify for relief under the lemon law in your state.

Some states require you to notify themanufacturer about the problem(s),and some states give the manufacturer,or its representative, a chance tocorrect the problem(s). A state mayrequire you to submit yourcomplaint to a dispute resolutionprogram, such as BBB AUTO LINE,before proceeding to other forums.

Lemon laws have many provisions.If you feel your new Honda qualifiesfor consideration under the lemonlaw in your area, we suggest youcheck the laws in your state.

We want you to be satisfied withyour Honda automobile. If you haveany questions, please contact yourHonda dealer or Honda AutomobileCustomer Service.

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Some Repairs May Be Covered Beyond the Limited Warranty

Introduction 5

Honda may cover, on a case-by-casebasis, some or all of the cost torepair a problem that is not coveredby your vehicle's limited warranties.

If your vehicle develops a problemyou feel should be repaired byHonda at no cost, discuss it withyour dealer.

If you are not satisfied with yourHonda dealer's decision, call or write Honda Automobile Customer Service (the address and telephone number are on the inside front cover). Please provide this information about your vehicle: year, model, Vehicle Identification Number (VIN), mileage, maintenance history, a detailed explanation of the problem, and why you think Honda should be responsible for the repair. Your request will be investigated, and you will be informed of Honda's decision.

Sometimes Honda offers a specialadjustment program to pay all orpart of the cost of certain repairsbeyond the terms of the warranty.Check with your dealer to determinewhether any adjustment program isapplicable to your motor vehicle.

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A Quick Reference to Warranty Coverages

6 Introduction

This is a brief summary of the warranties covering your 2012 Honda. Please refer to the listed page for a fulldescription of each warranty's coverage and limitations.

New Vehicle Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Every new Honda is covered, including the 12-volt battery, for 3 years or 36,000 miles. The tires are warrantedseparately.

Powertrain Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10The powertrain in your new Honda is warranted for 5 years or 60,000 miles.

Federal Emissions Warranties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11The Emissions-related Defects and Performance Warranties cover the components that make up yourHonda's emissions control systems.

California Emissions Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17The Emissions Control Systems Defects and Performance Warranties cover Honda vehicles registered and operated in California or in other States that have adopted California warranty regulations.

IMA Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you incontacting a local representative of the tire's manufacturer, if needed.

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A Quick Reference to Warranty Coverages

Introduction 7

Seat Belt Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Seat belts that fail to function properly are covered for 15 years or 150,000 miles.

Rust Perforation Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Honda will repair or replace any body panel on your vehicle that rusts from the inside out. This coverage extends for 5 years with no mileage limit.

Coverage of Accessories and Replacement Items

Accessory Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29All Honda accessories are covered up to 3 years or 36,000 miles, depending on time of installation.

Replacement Parts Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Honda Genuine parts purchased from a Honda dealer are covered for 1 year.

Replacement Battery Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32A replacement battery purchased from your Honda dealer is covered by a 100-month (8 years and 4 months)limited warranty.

Replacement Exhaust Components Lifetime Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Replacement exhaust components (muffler, A-pipe, and B-pipe) purchased from your Honda dealer arecovered for as long as you own the vehicle. Installation is included if the covered exhaust component was originally installed by your Honda dealer.

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General Warranty Provisions

The warranty coverages in thisbooklet are offered only to the owner of a 2012 Honda automobile.To be covered, the vehicle must bedistributed by American Hondathrough the Honda AutomobileDivision, and sold by a Hondaautomobile dealer in the UnitedStates, Puerto Rico, the U.S. VirginIslands, Guam, and theCommonwealth of the NorthernMariana Islands.

Parts replaced under any of thewarranties in this booklet become theproperty of Honda. Honda will makethe final decision whether to repairany existing part or assembly orreplace it.

Honda may use factory-remanufactured parts rather than newparts for some warranty repairs. Thoseparts, like new parts, are covered forthe remainder of the New Vehicle

Limited Warranty (see page 9).

The warranties in this booklet do not cover:

• The failure of any part or accessorydue to:

- Abuse, misuse, accidentaldamage, or acts of nature.

- Improper installation ormaintenance.

- A low fluid level or the use of a fluid other than specified byHonda.

- The installation of any part thatis not equal to the original inquality of materials orworkmanship.

- Use of the vehicle in competitionor racing events.

• Any installed part or accessory thatfails because it was not designed tofit that year and model of Honda.

• Any vehicle with an odometer thathas been altered so it is impossibleto determine the actual mileage.

• Any vehicle while it is registered ornormally driven outside of theUnited States, Puerto Rico, the U.S.Virgin Islands, Guam, and theCommonwealth of the NorthernMariana Islands.

• Any failure caused by modifyingthe vehicle, or installing accessoriesnot authorized by Honda.

• Any incidental expenses orinconvenience you may suffer dueto the loss of use of your vehicle.

• Any vehicle that has ever beendeclared a total loss or sold forsalvage by a financial institution orinsurer, or that has been issued a“salvage” or similar title under anystate's law. This exclusion does notapply to the Emissions Warranties,the Seat Belt Limited Warranty, theReplacement Parts LimitedWarranty, or any recalls or othercampaigns.

8 Your Warranties in Detail

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New Vehicle Limited Warranty

Your Warranties in Detail 9

Time and Mileage Period

This warranty begins on the date thevehicle is put into use in one of thefollowing ways:

• The vehicle is delivered to the first purchaser by a Honda dealer.

• The vehicle is leased.

• The vehicle is used as ademonstrator or company vehicle.

Your vehicle, including the 12-voltbattery, is covered for 3 years or36,000 miles, whichever comes first.Some parts may have separatecoverage under other warrantiesdescribed in this book.

Warranty Coverage

Honda will repair or replace any partthat is defective in material orworkmanship under normal use. SeeProper Operation on page 34. Allrepairs/replacements made under thiswarranty are free of charge. Thereplaced or repaired parts are

covered only until this New VehicleLimited Warranty expires.

This New Vehicle LimitedWarranty Does Not Cover:

• Normal wear or deterioration ofany part.

• Cleaning and polishing.

• The adding of any fluids, unlessthey are needed as part of awarranty repair.

• Air conditioner refrigerant chargeafter the first year, unless requiredas part of a warranty repair.

• Broken, chipped, or scratchedwindow glass unless it is due to adefect in material orworkmanship.

• Any item concerning yourvehicle's general appearance thatis not due to a defect in materialor workmanship. Cosmetic flawsor minor damage to the body,paint, or other items may occur

during manufacture or shipping ofyour vehicle. If you find anyuncorrected flaws or damage onyour new vehicle, notify thedealer as soon as possible afterdelivery.

• Expendable maintenance items(such as filters, or brake pads/linings) when replaced due tonormal wear or customer abuse.

• Wheel balancing and wheelalignment after 1 year or 12,000miles, unless required as part of awarranty repair.

Limited 6-Month WarrantyCoverage

• Original equipment batteries forkey fobs and remotes are coveredfor the first 6 months ofownership.

• Original equipment wiper bladeinserts are covered for the first 6months of ownership.

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Powertrain Limited Warranty

10 Your Warranties in Detail

Time and Mileage Period

This warranty’s coverage begins onthe same date as the New VehicleLimited Warranty (see page 9).

Your powertrain is covered for 5 years or 60,000 miles, whichevercomes first.

Some powertrain parts may haveadditional coverage under otherwarranties described in this book.

Warranty Coverage

Honda will repair or replace any part that is defective in material orworkmanship under normal use. See Proper Operation on page 34.All repairs/replacements made underthis warranty are free of charge. The replaced or repaired parts arecovered only until this PowertrainLimited Warranty expires.

Parts Covered by thePowertrain Warranty

Your vehicle may not be equippedwith all the parts listed. Other partsmay be covered. Contact anauthorized Honda automobile dealeror the Honda Automobile CustomerService Department (see inside frontcover) for further information.

EngineCylinder block and head and allinternal parts, timing gears andgaskets, timing chain/belt and cover,flywheel, valve covers, oil pan, oilpump, intake and exhaust manifolds,engine mounts, engine/powertraincontrol module, water pump, fuelpump, seals and gaskets.

Transmission and TransaxleCase and all internal parts, torqueconverter, transfer case and allinternal parts, transmission/powertrain control module, seals and gaskets.

Front-Wheel-Drive SystemFinal drive housing and all internalparts, driveshafts, constant velocityjoints, front hubs and bearings, sealsand gaskets.

Rear-Wheel-Drive SystemDifferential housing and all internalparts, propeller shafts, universaljoints, driveshafts, constant velocityjoints, rear hubs and bearings, sealsand gaskets.

For a list of items not included in this warranty, please refer to page 9.

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Federal Emissions Warranties

Your Warranties in Detail 11

Arizona, California, Connecticut,Maine, Maryland, Massachusetts,New Jersey, Oregon, Pennsylvania,Rhode Island, Vermont, andWashington residents should alsorefer to the California EmissionsWarranties on page 17.

Your Warranty Rights andObligations

The Federal Emissions-relatedDefects and Emissions Performancewarranties are in addition to theHonda New Vehicle LimitedWarranty. These warranties are givenonly to the owner of a 2012 Hondadistributed by American Hondathrough the Honda AutomobileDivision, and sold by an authorizedHonda dealer in the fifty UnitedStates, the District of Columbia,Puerto Rico, the Virgin Islands,Guam, and the Commonwealth ofthe Northern Mariana Islands. If an

authorized Honda automobile dealercannot repair your vehicle or honoryour claim within a reasonableperiod of time, contact HondaAutomobile Customer Service forassistance (see inside front cover), oryou may write to:

Manager, Certification andCompliance Division (6405J)

Warranty ClaimsEnvironmental Protection AgencyAriel Rios Building1200 Pennsylvania Ave., N.W.Washington, D.C. 20460

Time and Mileage Period

Warranty coverage begins on thedate the vehicle is delivered to thefirst purchaser other than anauthorized Honda dealer, or the dateit is first used as a demonstrator,lease, or company vehicle,whichever comes first. Refer to the

emissions parts list

warranty duration and the

Your Responsibilities

To qualify for coverage by theDefects and Performance warranties,you should operate and maintainyour 2012 Honda according to therequirements on page 34 of thiswarranty booklet, the maintenanceschedule in the owner's manual,and/or the information provided bythe Maintenance Minder™. Thisschedule is designed to keep yourvehicle's emissions control systemsfunctioning properly by maintainingyour vehicle in peak operatingcondition.

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ur for information on

emissions systems that are covered.

in the back of this booklet

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Federal Emissions Warranties

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Honda will not deny a claim foremissions warranty coveragebecause you did not generallymaintain the vehicle, or do not havemaintenance records to show thatyou did.

However, any part that fails as aresult of your abuse, misuse,unapproved modification, use ofimproper parts, or failure to performrequired maintenance affecting thefailed part will not be covered underthis warranty.

Honda recommends that only partssupplied by Honda or equivalentparts be used to repair your vehicle.Maintenance, replacement, orrepair of emissions control devicesand systems may be done by anyautomotive repair establishment or individual.

Under normal circumstances, Hondawill pay for warranty repairs onlywhen they are performed at anauthorized Honda repair facility.However, in an emergency situation,the repair of emissions controldevices or systems may be done byany automotive repair establishmentor individual, or by the owner, usingan equivalent, non-Hondareplacement part. An emergencysituation is considered to exist if anauthorized Honda repair facility orwarranted part is not reasonablyavailable to correct a problem.

Honda will reimburse you for thoseemergency repairs that are coveredby the Emissions Warranties. Partsreimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlylabor rate for Honda's recommended

time allowance. For reimbursement,present the replaced parts and a copyof the paid receipt to any authorizedHonda automobile dealer.

The use of replacement parts notequivalent to the original parts mayimpair the effectiveness of yourvehicle's emissions control systems.If a non-equivalent replacement partis used in the maintenance or repairof your vehicle, and if an authorizedHonda automobile dealer determines it is defective or causes a failure of a warranted part, your claim for repair to bring your vehicle into compliance with applicable standards may be denied. However, a warranty claim will not be denied if a vehicle fails to meet emissions standards for reasons unrelated to the use of a non-equivalent replacement part.

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Federal Emissions Warranties

Your Warranties in Detail 13

These Warranties Do Not Cover:• Failures or malfunctions of the

emissions control systems causedby abuse, alteration, accident,misuse, or the use of leaded ornon-approved gasoline.

• Replacement of maintenanceitems such as, but not limited to,spark plugs, filters, hoses, belts,coolant, or lubricants beyond theirfirst required maintenance point.

• Consequential damages such asloss of time or use of the vehicle.

Design and Defects Warranty Coverage

Honda warrants that your Hondaautomobile:

1. is designed, built, and equipped toconform with all emissionsstandards applicable at the time

and

2. is free from defects in materialsand workmanship that wouldcause it to fail to conform withapplicable emissions requirementsduring the specified time andmileage period.

Refer to the emissions parts list in the back of this booklet for more information on warranty duration and the emissions systems that are covered.

To Get Emissions

Repairs covered by this warrantywill be performed at no charge forparts, labor, and diagnosis.

Within 30 days of the time you takeyour vehicle to the dealer foremissions warranty service, anauthorized Honda dealer is requiredeither to honor your claim for adjust-ment, repair, or replacement, or tonotify you in writing that your claimis being denied, and explain why.

Emissions-Related Design and Defects Warranty

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of sale,

Warranty Service

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Federal Emissions Warranties

14 Your Warranties in Detail

If this time limit is not met, anauthorized Honda dealer willperform the requested repairs free ofcharge. The only exceptions allowedare when you, the owner, request oragree to a delay, or the delay iscaused by circumstances beyond thecontrol of Honda or the dealer.

If an authorized Honda automobiledealer is not able to repair yourvehicle within 30 days from the timeyou take it to the dealer, you mayhave your vehicle repaired at anyrepair facility you choose. The onlyexceptions allowed are when you,the owner, request or agree to adelay, or the delay is caused bycircumstances beyond the control ofHonda or the dealer.

If you choose a repair facility that isnot an authorized Honda dealer,Honda will reimburse you for therepair. Parts reimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlyrate for Honda's recommended timeallowance. For reimbursement,present the replaced part(s) and acopy of the paid receipt to anyauthorized Honda automobile dealer.

Emissions-Related Design and Defects Warranty

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Federal Emissions Warranties

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This warranty begins on the date the vehicle is delivered to the firstpurchaser other than an authorizedHonda dealer, or the date it is firstused as a demonstrator, lease, orcompany vehicle, whichever comes first.

Performance WarrantyCoverage

Honda warrants that, if your vehiclefails an EPA-approved emissionsshort test, during the designatedwarranty period, Honda will, at nocost to you, make all adjustments,diagnoses, repairs, and replacementsnecessary to bring your vehicle intocompliance with applicableemissions standards.

Refer to the emissions parts list in the back of this booklet for more information on warranty duration and the emissions systems that are covered.

To Get Emissions PerformanceWarranty Service

If your vehicle fails an EPA-approvedshort test, it should be taken to anauthorized Honda automobile dealer,along with proof of the purchasedate and a copy of the test report.

NOTE: The emissions test should beperformed with the vehicle at normaloperating temperature. Beforehaving your vehicle tested, drive thevehicle for several miles at 25 mphor above and test the vehicle as soonas possible after driving. Repairscovered by this warranty will be

performed at no charge for parts,labor, and diagnosis.

Within 30 days of the time you takeyour vehicle to the dealer foremissions warranty service, anauthorized Honda dealer is requiredto either honor your claim for adjust-ment, repair, or replacement, ornotify you in writing that your claimis being denied and explain why.

If this time limit is not met, anauthorized Honda dealer willperform the requested repairs free ofcharge. The only exceptions allowedare when you, the owner, request oragree to a delay, or the delay iscaused by circumstances beyond thecontrol of Honda or the dealer.

Emissions Performance Warranty

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Federal Emissions Warranties

16 Your Warranties in Detail

If an authorized Honda automobiledealer is unable to repair yourvehicle within 30 days from the timeyou take your vehicle to the dealer,you may have your vehicle repairedat any repair facility you choose.The only exceptions allowed arewhen you, the owner, request oragree to a delay, or the delay iscaused by circumstances beyond thecontrol of Honda or the dealer.

If you choose a repair facility that isnot an authorized Honda dealer,Honda will reimburse you for therepair, including diagnosis. Partsreimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlylabor rate for Honda's recommendedtime allowance. For reimbursement,present the replaced part(s) and acopy of the paid receipt to anyauthorized Honda automobile dealer.

Emissions Performance Warranty

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California Emissions Warranties

In addition to the Federal EmissionsWarranties, the California EmissionsWarranties that follow cover allvehicles registered and normallydriven in California, Connecticut,Maine, Maryland, Massachusetts,New Jersey, New Mexico, Oregon,Pennsylvania, Rhode Island,Vermont, and Washington.

Time and Mileage Period

These warranties begin on the datethe vehicle is delivered to the firstpurchaser other than an authorizedHonda dealer, or the date it is firstused as a demonstrator, lease, orcompany vehicle. The duration ofthe warranties may vary dependingon vehicle model and location. Referto the emissions parts list at the backof this booklet for more information.

Your Warranty Rights and Obligations

The California Air Resources Board

and Honda are pleased to explain theemissions control systems warrantyon your 2012 vehicle. In California,new motor vehicles must bedesigned, built, and equipped tomeet the State's stringent anti-smogstandards. Honda must warrant theemissions control systems on yourvehicle for the periods of time listedhere provided there has been noabuse, neglect, or impropermaintenance of your vehicle.

Your emissions control systems mayinclude parts such as the carburetoror fuel injection system, the ignitionsystem, catalytic converter, andengine computer. Also included maybe hoses, belts, connectors, and otheremissions-related assemblies.

Where a warrantable conditionexists, Honda will repair yourvehicle at no cost to you, includingdiagnosis, parts, and labor.

Manufacturer's WarrantyCoverageFor 3 years or 50,000 miles,whichever occurs first:

• If your vehicle fails a SmogCheck inspection, all necessaryrepairs and adjustments will bemade by Honda to ensure thatyour vehicle passes the inspection.This is your emissions controlsystems' PERFORMANCEWARRANTY.

• If any emissions-related part onyour vehicle is defective, the partwill be repaired or replaced byHonda. This is your short-termemissions control systems'DEFECTS WARRANTY.

Refer to the emissions parts list inthe back of this booklet for moreinformation on the warranty duration and the emissions systems that are covered.

Your Warranties in Detail 17

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California Emissions Warranties

18 Your Warranties in Detail

For 7 years or 70,000 miles,whichever occurs first:

If an emissions-related part in thesupplied list that is specially notedwith coverage for 7 years or 70,000miles is defective, the part will berepaired or replaced by Honda. Thisis your long-term emissions controlsystems' DEFECTS WARRANTY.

Refer to the emissions parts list inthe back of this booklet for moreinformation on the warranty duration and the emissions systems that are covered.

Owner's WarrantyResponsibilities

As the vehicle owner, you areresponsible for the performance ofthe required maintenance listed inyour owner's manual. Hondarecommends that you retain allreceipts covering maintenance on

your vehicle, but Honda cannot deny warranty solely for the lack ofreceipts or for your failure to ensure the performance of all scheduled maintenance.

You are responsible for bringingyour vehicle to a Honda dealer assoon as a problem exists. Thewarranty repairs should be completedin a reasonable amount of time, notto exceed 30 days.

As the vehicle owner, you shouldalso be aware that Honda may denywarranty coverage to you if yourvehicle or a part has failed due toabuse, neglect, improper maintenance,or unapproved modifications.

If you have any questions regardingyour warranty rights andresponsibilities, you should contactHonda Automobile CustomerService (see the inside front cover).California residents may also contact

California Air Resources Board9528 Telstar AvenueEl Monte, CA 91731

The California Emissions ControlSystems Defects and EmissionsPerformance warranties are inaddition to the Honda New VehicleLimited Warranty. These warrantiesare given only to the owner of a2012 model year Honda automobiledistributed by American Hondathrough the Honda AutomobileDivision, for a vehicle registered andoperated in California or other statesthat have adopted Californiawarranty regulations.

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California Emissions Warranties

If an authorized Honda automobiledealer cannot repair your vehicle orhonor your claim within areasonable period of time, contactHonda Automobile CustomerService for assistance (see insidefront cover). If you are not satisfiedwith the way in which a claim wasresolved by Honda, in California youmay write directly to:

California Air Resources Board9528 Telstar AvenueEl Monte, CA 91731

Your Responsibilities

To qualify for coverage under thedefects and performance warranties,you should operate and maintainyour 2012 Honda automobileaccording to the requirements onpage 34 of this warranty booklet, themaintenance schedule in the owner'smanual, and/or the informationprovided by the MaintenanceMinder™. This schedule is designed

to keep your vehicle's emissionscontrol systems functioning properlyby maintaining your vehicle in peakoperating condition.

Honda will not deny a claim foremissions warranty coveragebecause you did not generallymaintain the vehicle, or do not havemaintenance records to show thatyou did. However, any part that failsas a result of your abuse, misuse,unapproved modification, use ofimproper parts, or failure to performrequired maintenance affecting thefailed part, will not be covered underthis warranty.

Honda recommends that only partssupplied by Honda or equivalentparts be used to repair your vehicle.Maintenance, replacement, orrepair of emissions control devicesand systems may be done by anyautomotive repair establishmentor individual.

Under normal circumstances, Hondawill pay for warranty repairs onlywhen they are performed at anauthorized Honda repair facility.However, in an emergency situation,the repair of emissions controldevices or systems may be done byany automotive repair establishmentor individual, or by the owner, usingan equivalent, non-Hondareplacement part.

An emergency situation isconsidered to exist if an authorizedHonda repair facility is notreasonably available, when awarranted part is not available within30 days, or when an authorizedHonda repair facility is unable tocomplete a repair within 30 days.

Your Warranties in Detail 19

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20 Your Warranties in Detail

California Emissions Warranties

Honda will reimburse you for those emergency repairs, includingdiagnosis, covered by the Emissions Warranties.

Parts reimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlylabor rate for Honda's recommendedtime allowance. For reimbursement,present the replaced parts and a copyof the paid receipt to any authorizedHonda dealer.

The use of replacement parts notequivalent to the original parts mayimpair the effectiveness of yourvehicle's emissions control systems.If a non-equivalent replacement partis used in the maintenance or repairof your vehicle, and if an authorizedHonda automobile dealer determinesit is defective or causes damage to awarranted part, your claim for repairto bring your vehicle intocompliance with applicablestandards may be denied. However,a warranty claim will not be deniedif a vehicle fails to meet emissionstandards for reasons unrelated tothe use of a non-equivalentreplacement part.

These Warranties Do Not Cover:

• Failures or malfunctions of theemissions control systems causedby abuse, alteration, accident,misuse, or the use of leaded ornon-approved gasoline.

• Replacement of maintenanceitems such as, but not limited to:spark plugs, filters, hoses, belts,coolant, or lubricants beyond theirfirst scheduled maintenance.

• Consequential damages such asloss of time or use of the vehicle.

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California Emissions Warranties

Your Warranties in Detail 21

Defects Warranty Coverage

Honda warrants to the owner of any2012 California model that theautomobile:

1. is designed, built, and equipped toconform at the time of sale withall emissions standards applicable,

and

2. is free from defects in materialsand workmanship which wouldcause it to fail to conform withapplicable requirements during

Refer to the emissions parts list inthe back of this booklet for moreinformation on the warranty duration and the emissions systems that are covered.

To Get EmissionsWarranty Service

Repairs covered by this warrantywill be performed at no charge forparts, labor, and diagnosis. Anyauthorized Honda automobile dealer will perform the adjustment, repair, or replacement within 30 days from the time you take your vehicle to the dealer.

If an authorized Honda automobiledealer is unable to repair yourvehicle within 30 days from the timeyou take your vehicle to the dealer,then this situation will be treated asan emergency and you may haveyour vehicle repaired at any repairfacility you choose.

If you choose a repair facility that isnot an authorized Honda dealer,Honda will reimburse you for therepair, including diagnosis. Partsreimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlylabor rate for Honda's recommendedtime allowance. For reimbursement,present the replaced part(s) and acopy of the paid receipt to anyauthorized Honda automobile dealer.

Emissions Control Systems Defects Warranty

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the specified time and mileage periods.

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California Emissions Warranties

22 Your Warranties in Detail

This warranty begins on the date the vehicle is delivered to the firstpurchaser other than an authorizedHonda dealer, or the date it is firstused as a demonstrator, lease orcompany vehicle, whichever comes first.

Performance WarrantyCoverage

Honda warrants to the owner of any2012 model-year Honda that if yourvehicle fails a Smog Check test (oran EPA-approved short test) duringthe warranty coverage period, Hondawill, at no cost to you make alladjustments, diagnoses, repairs, andreplacements necessary to makeyour vehicle pass the test.

Refer to the emissions parts list inthe back of this booklet forinformation on the warranty duration and the emissions system that are covered.

To Get EmissionsWarranty Service

If your vehicle fails a Smog Checktest (or an EPA-approved short test), it should be taken to an authorized Honda automobile dealer. Take along a copy of the Smog Check test report.

NOTE: The emissions test should beperformed with the vehicle at normaloperating temperature. Beforehaving your vehicle tested, drive thevehicle for several miles at 25 mphor above and test the vehicle as soonas possible after driving.

Repairs covered by this warrantywill be performed at no charge forparts, labor, and diagnosis.

Within 30 days of the time you takeyour vehicle to the dealer foremissions warranty service, anauthorized Honda dealer is requiredeither to honor or deny your claimfor adjustment, repair, orreplacement, or to notify you inwriting that your claim is beingdenied and explain why.

If this time limit is not met, anauthorized Honda dealer willperform the requested repairs free ofcharge. The only exceptions allowedare when you, the owner, request oragree to a delay, or the delay iscaused by circumstances beyond thecontrol of Honda or the dealer.

Emissions Performance Warranty

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California Emissions Warranties

Your Warranties in Detail 23

If an authorized Honda automobiledealer is not able to repair yourvehicle within 30 days from the timeyou take it to the dealer, you mayhave your vehicle repaired at anyrepair facility you choose. The onlyexceptions allowed are when you,the owner, request or agree to adelay, or the delay is caused bycircumstances beyond the control ofHonda or the dealer.

If you choose a repair facility that isnot an authorized Honda dealer,Honda will reimburse you for therepair, including diagnosis. Partsreimbursement is at themanufacturer's suggested retail price,and labor reimbursement is at ageographically-appropriate hourlylabor rate for Honda's recommendedtime allowance. For reimbursement,present the replaced part(s) and acopy of the paid receipt to anyauthorized Honda automobile dealer.

Emissions Performance Warranty

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Federal and California Emissions System Coverage

24 Your Warranties in Detail

The emissions systems listed arecovered by the Federal andCalifornia emissions warranties.

• Crankcase Control System

• Evaporative and RefuelingEmissions Control Systems

• Exhaust Gas Recirculation(EGR) System

• Exhaust System

• Ignition System

• Fuel Injection System

• OBD System

• Transmission Control System

• Intake Air System

• Valve Control System

• Integrated Motor Assist System (IMA)

Coverage on components in thesesystems may vary by vehicle modeland location. The coverages are:

• 3 years or 36,000 miles basiccoverage, with extended coverageon selected components

• 3 years or 50,000 miles basiccoverage in California and otherspecified states, with extendedcoverage on selected components

In the back of this booklet is theEmissions Warranty Parts Lists. Thiscontains a detailed list of coveredcomponents and the warrantyduration for your vehicle. For areplacement or updated list:

• go online at hondacars.com, selectOwner Resources, and registerwith Owner Link

• contact your authorized Hondadealer

• contact the Honda AutomobileCustomer Service Department

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IMA Warranty

Your Warranties in Detail 25

This Integrated Motor Assist (IMA)system warranty applies to all Hondamodels with hybrid powertrains. It isin addition to the New VehicleLimited Warranty and theFederal/California emissionswarranties.

Refer to the Emissions WarrantyParts List in the back of this bookletfor information on the warrantyduration and the components that arecovered. For a replacement orupdated list:

• go online at hondacars.com, selectOwner Resources, and registerwith Owner Link

• contact your authorized Hondadealer

• contact the Honda AutomobileCustomer Service Department

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26 Your Warranties in Detail

Tires

The tires that come as originalequipment on your new Honda arewarranted by their manufacturer(including the compact spare tire). A separate warranty statement forthe tires is in the glove box.

Obtaining Warranty Service

Your Honda dealer will be glad tohelp in determining if a problem inyour vehicle is caused by a defectivetire. Your Honda dealer can alsoassist you in locating a localrepresentative of the tire'smanufacturer so you can getwarranty service.

Original Equipment TireManufacturers

Yokohama TiresYokohama Tire Corporation601 South Acacia AvenueFullerton, CA 92831

-OR-

P.O. Box 4550Fullerton, CA 92834-9550

(800) 722-9888; (714) 870-3800

Michelin TiresMichelin Tire CorporationCustomer Relations DepartmentP.O. Box 19001Greenville, SC 29602-9001

(800) 847-3435; (864) 458-5000

Goodyear/Dunlop TiresGoodyear Tire & Rubber Company1144 East Market StreetAkron, OH 44316-0001

(800) 321-2136; (330) 796-2121

Continental TiresContinental Tire North America, Inc.1800 Continental Blvd.

Charlotte, NC 28273

Bridgestone/Firestone TiresBridgestone Americas Holding, Inc.Consumer Affairs DepartmentP.O. Box 7988Chicago, IL 60680-9534

(800) 367-3872

These addresses and phone numbersare subject to change. Contact yourHonda dealer for current information.

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Your Warranties in Detail 27

Seat Belt Limited Warranty

While seat belts cannot completelyremove the possibility of injury, theydo provide a very significant level ofprotection when used properly.Honda believes the best way toenhance your safety is to use yourseat belt. To encourage their use, theseat belts should always be in goodoperating condition.

Time Period

This warranty’s coverage begins onthe same date as the New VehicleLimited Warranty (see page 9), andcontinues for 15 years or 150,000miles, whichever comes first.

Warranty Coverage

Honda will, at its option, repair orreplace any Honda seat beltcomponent that fails to functionproperly during normal use. Thisincludes all parts and labor charges.

This Warranty Does Not Cover:

• Replacement of a properly-functioning seat belt assemblystrictly for cosmetic or comfortreasons.

• Failure caused by abuse,alteration, accidental damage,misuse, or malfunction resultingfrom a collision.

• Components of the SupplementalRestraint System (SRS - frontairbag) that interact with, or actupon, the vehicle's seat belts (suchas, but not limited to, the latchsensor, the belt pretensioners, orthe ECU). Those components arecovered under the New VehicleLimited Warranty.

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28 Your Warranties in Detail

Rust Perforation Limited Warranty

Only the vehicle’s original ownercan make a claim under thiswarranty. Coverage cannot betransferred to any other person orinstitution (such as an insurancecompany).

Time and Mileage Period

This warranty’s coverage begins onthe same date as the New VehicleLimited Warranty (see page 9), andcontinues for 5 years with nomileage limit. Any body panelsrepaired or replaced under thiswarranty are covered only for thetime remaining in the original 5 years of coverage.

Warranty Coverage

Honda will repair or replace anyoriginal body panel that rustscompletely through from the insideout (perforated by corrosion). This

includes panels previously repairedor replaced under this warranty.Rust that does not perforate, but iscaused by a defect in material orworkmanship, is covered under theNew Vehicle Limited Warranty. Youwill not be charged for any parts,material, or labor under thiswarranty. The decision to repair,rather than replace, any rusted bodypanel will be made by Honda.

This Warranty Does Not Cover:

• Surface rust on the underbody orany other part of the vehicleexcept body panels.

• Rusting of body panels that wererepaired, replaced, or refinishedafter retail sale of the vehicle,unless those panels were repairedor replaced under this warranty.

• Body panel rust caused by abuse,misuse, or lack of maintenance.

• Rusting where the paint has beendamaged by road hazards such asstones and debris.

• Rust caused by immersion of thebody panel in water, mud, or sand;or resulting from exposure tocorrosive gas or industrial fallout.

• Paint matching. Honda reservesthe right to decide how much ofthe repaired or replaced panel, andany adjoining body panels, needto be repainted to match theoriginal finish. Honda will not,under any circumstances,authorize painting the entirevehicle strictly for the purpose ofpaint matching.

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Your Warranties in Detail 29

Accessory Limited Warranty

This warranty applies to accessoriesdistributed by American Honda andpurchased from a Honda automobiledealer in the United States, PuertoRico, the U.S. Virgin Islands, Guam,and the Commonwealth of theNorthern Mariana Islands, unlesschanged by American Honda inwriting provided to you prior to yourpurchase of an accessory for your2012 vehicle.

Time and Mileage Period

Accessories Installed Prior toRetail Sale: This warranty begins onthe same date as the New VehicleLimited Warranty (see page 9). Allaccessories are covered for thelength of the New Vehicle LimitedWarranty: 3 years or 36,000 miles,whichever comes first.

Accessories Installed by the DealerAfter Retail Sale: This warrantybegins on the date the accessory isinstalled on the vehicle. Allaccessories are covered for thelonger of the following two periods:

1) the time remaining in the NewVehicle Limited Warranty,

or

2) 1 year.

Accessories Not Installed by aHonda Dealer: This warrantybegins on the date the accessory ispurchased from a Honda dealer. Allaccessories are covered for 1 year.

Warranty Coverage

Honda will repair or replace anyHonda accessory that is defective inmaterial or workmanship undernormal use. Honda will decide if anaccessory will be repaired ratherthan replaced. If the accessory wasinstalled by a Honda dealer, all partsand labor costs are covered. If theaccessory was installed by someoneelse, the cost of all parts to repair orreplace it are covered by Honda, butyou must pay the labor costs.

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30 Your Warranties in Detail

Accessory Limited Warranty

Audio and Video ComponentExchange Program

If the dealer-installed audio or video component in your Honda develops a problem during this warranty period, visit your Honda dealer. The service person will ask you several questions about your vehicle and the problem. With this information, the proper diagnosis can be performed to determine if there is a problem with the audio or video component. If a problem is found during diagnosis, your Honda dealer will order a replacement component. This normally takes less than a week. You will then be notified to bring your vehicle to the dealership so that the audio or video component can be replaced.

Honda may use factory-remanufactured audio or videocomponents, rather than newcomponents, for some warrantyrepairs. Those components, like new components, are covered for the remainder of the Accessory Limited Warranty.

This Warranty Does Not Cover:

• Air conditioner refrigerant chargeafter the first year, unless requiredas part of a warranty repair.

• Honda accessories that weredesigned for a different model ormodel year than the vehicle onwhich they were installed.

• Any accessory that is improperlyinstalled.

• Any claim presented withoutproof of accessory purchaseand/or installation date andvehicle mileage at time ofinstallation.

• The cost of labor to repair orreplace any accessory that was notoriginally installed by a Hondadealer.

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Replacement Parts Limited Warranty

This warranty applies only toautomobile replacement partsdistributed by American Hondathrough the Honda AutomobileDivision, and sold through a Hondaautomobile dealer in the UnitedStates, Puerto Rico, the U.S. VirginIslands, Guam, and theCommonwealth of the NorthernMariana Islands, unless changed byAmerican Honda in writing provided to you prior to your purchase of a replacement part for your 2012 vehicle.

Time Period

Replacement parts purchased from aHonda dealer are covered for 1 yearfrom the date of purchase, regardlessof installation location.

Remanufactured Parts

Remanufactured parts purchasedfrom a Honda dealer are covered for

1 year from the date of purchase,regardless of installation location.Some examples of remanufacturedparts are alternators, starters, brakecalipers, power steering racks andpumps, ABS modulators, automatictransmissions, and driveshafts.Check with your dealer to determineif a remanufactured part was used torepair your vehicle.

Warranty Coverage

Honda will repair or replace any partcovered by this warranty that isdefective in material orworkmanship under normal use. Ifthe part was originally installed by a Honda dealer, the repair orreplacement will be done with nocharge for parts or labor. If the partwas originally installed by someoneelse, the cost of the replacement orrepair is covered by Honda, but youmust pay all installation costs.

This Warranty Does Not Cover:

• Claims that do not includedocumented proof of purchasedate and, if installed by a Hondadealer, place of installation.

• Parts considered to be normalmaintenance items, unless they aredefective in material orworkmanship. Some examples arespark plugs, filters, and brake pads.

• Parts replaced under the NewVehicle Limited Warranty or partscovered by other warranties in thismanual.

Your Warranties in Detail 31

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32 Your Warranties in Detail

Replacement Battery Limited Warranty

This warranty applies only toreplacement batteries (other thanIMA batteries) purchased from aHonda automobile dealer in theUnited States, Puerto Rico, the U.S.Virgin Islands, Guam, and theCommonwealth of the NorthernMariana Islands, unless changed byAmerican Honda in writing provided to you prior to your purchase of a replacement battery for your 2012 vehicle.

Time Period

Replacement batteries are coveredfor a 100-month (8 years and 4months) limited warranty.

Warranty Coverage

During the first 36 months (3 years)of service, a defective replacementbattery will be replaced at no costfor the battery, labor, or installation.

For the remaining 64 months (5 yearsand 4 months), you will receive acredit toward the purchase of thebattery. This credit is based on thethen-current retail price:

• Months 37 to 45: 60%

• Months 46 to 55: 50%

• Months 56 to 65: 40%

• Months 66 to 75: 30%

• Months 76 to 85: 20%

• Months 86 to 95: 10%

• Months 96 to100: 5%

The battery is warranted for the timeremaining in the 100 months of theReplacement Battery LimitedWarranty. No cash reimbursementwill be made. You are responsiblefor the labor or installation charges.

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Replacement Exhaust Components Lifetime Limited Warranty

Time Period

Honda automobile replacementexhaust components (muffler, A-pipe,and B-pipe) are warranted againstdefects in material and workmanshipfor as long as the exhaust components'purchaser owns the vehicle on whichthey are installed.

If a warranted exhaust componentfails due to a defect, Honda willexchange it. You must have proof ofpurchase for the failed exhaustcomponent. If the exhaust componentwas originally installed by a Hondadealer, the cost of labor for removaland replacement is also covered bythis warranty.

This Warranty Does Not Cover:

• Labor cost for removal andreplacement if the defective exhaustcomponent was not originallyinstalled by a Honda dealer.

• Other parts of the exhaust system,including gaskets, hangers, clamps,or other mounting hardware.

• The original equipment muffler,A-pipe, and B-pipe or any othermuffler, A-pipe, or B-pipeinstalled while the New VehicleLimited Warranty is in effect.

• The cost of parts or labor for anyadditional repairs associated withreplacing the warranted exhaustcomponents.

This warranty applies to Hondaautomobile replacement exhaustcomponents distributed by AmericanHonda through the HondaAutomobile Division and soldthrough a Honda automobile dealerin the United States, Puerto Rico, theU.S. Virgin Islands, Guam, and theCommonwealth of the NorthernMariana Islands, unless changed byAmerican Honda in writing providedto you prior to your purchase of areplacement exhaust component foryour 2012 vehicle.

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34 Your Responsibility

Operation and Maintenance of Your Honda

By keeping your Honda in topcondition, you will be rewarded with years of trouble-free service at the lowest operating cost. The keys to keeping your Honda in top condition are proper operation and regular maintenance.

Proper Operation

Your Honda is designed for use as apassenger vehicle. You should use itto transport people and their luggageon regular roads and highways.Several things you should do to takecare of your Honda are:

• Avoid exceeding your vehicle'sload limit. This puts excess strainon the engine, brakes, and severalother systems in your vehicle.Refer to the owner's manual tofind the location of the load limitlabel on your vehicle.

• Operate your Honda on reasonableroads within the legal speed limit.

• Drive your Honda regularly over adistance of several miles. Like aperson, a vehicle functions betterwith regular exercise.

• Always use an unleaded gasolineof the proper octane number*(anti-knock index) and that doesnot have any unapproved additivesin it. See your owner's manual formore information.

Maintenance

You should check the engine oil and radiator coolant levels each time you fill the gas tank. This protects the vital systems of your Honda and may help you discover potential problems.

Always maintain your 2012 Hondaas suggested by the vehicle'sMaintenance Minder™. The servicessuggested by the vehicle'sMaintenance Minder™ should neverbe exceeded. They are essential totrouble-free operation. Parts thatfail because they did not getproper, timely maintenance arenot covered by warranty. However,a warranty claim will not be deniedif a part fails due to a defect inmaterial or workmanship for reasonsunrelated to improper maintenanceor operation.

*except Civic GX

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Your Responsibility 35

Operation and Maintenance of Your Honda

The people at your Honda dealer arefully trained and equipped toefficiently perform scheduledmaintenance on your 2012 Honda.However, service at the dealer is notmandatory for continued warrantycoverage. You can have scheduledmaintenance done somewhere otherthan your Honda dealer, or you cando the maintenance yourself.

If you regularly take your vehicle tothe Honda dealer for scheduledmaintenance, the dealershippersonnel will know its history ifyou need to make a warranty claim.

Make sure your service technicianfills out your Honda Service History booklet. If someone else has been performing the maintenance, you may need to provide evidence that you have properly maintained the vehicle.

This evidence may consist of one ormore of these items:

• The Honda Service Historybooklet showing the odometermileage and date for each service.Each entry in this booklet shouldbe signed by a person who isqualified to service automobiles.

• Copies of repair orders or otherreceipts that include the odometermileage and date that the vehiclewas serviced. Each receipt shouldbe signed by a qualifiedautomotive service technician.

• A statement that you completedthe maintenance yourself,

you did the work. Receipts for

NOTE: As an aid for the next owner,keep all maintenance receipts andthe Honda Service History bookletwith the vehicle if it is sold.

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showing the odometer mileage anddate the replacement parts (fluids, filters, etc.) should accompanythis statement.

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36 Your Responsibility

How to Get Warranty Service

You should take your vehicle alongwith proof of the purchase date to aHonda automobile dealer duringnormal service hours. If yourwarranty claim is for a replacementpart or accessory that was originallyinstalled by a Honda dealer, alsobring proof of the vehicle's mileageat the time of installation.

If your vehicle cannot be driven,contact the nearest Hondaautomobile dealer for towingassistance. You do not have to payfor towing to the nearest Hondadealer if the failure is covered byany of the warranties in this book.

Emergency Repairs

Honda recognizes that your vehiclecould develop a serious problemneeding immediate repair at afacility other than a Honda dealer.

Honda will reimburse you for therepair if:

• The repair would normally becovered by one of the warrantiesin this booklet.

and

• All Honda dealers within 50 milesof the breakdown were closed atthe time, or there were no Hondadealers within 50 miles.

and

• The vehicle was immobile, orattempting to drive the vehiclewould cause further damage or beunsafe.

For reimbursement, go to any Hondaautomobile dealer. You must show acopy of the paid receipt, and thereplaced part(s). The dealer willreimburse you for the parts at thecurrent manufacturer's suggestedretail price. You will be reimbursedfor labor at a geographically-appropriate labor rate for Honda'srecommended time allowance.

If you are ever dissatisfied with awarranty service or decision from aHonda dealer, please refer to theCustomer Satisfaction section onpage 2.

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How to Get Warranty Service

Traveling Outsidethe United States

If you are planning to use yourHonda to travel outside the U.S.,you may want to contact HondaAutomobile Customer Service. Theycan give you information on Hondadistributors in the area you plan tovisit. You should also contact thetourist bureaus in the areas you willbe traveling in to find out about theavailability of unleaded gasolinewith the proper octane rating*.

Relocating Outside the United States

Any vehicle purchased from anauthorized Honda dealer in thiscountry is manufactured to meetU.S. government safety andemissions specifications. Othercountries not only have differentHonda models marketed there, butalso have their own safety and

emissions standards that differ fromU.S. requirements.

If you plan to export your vehicle toanother country and register it there,we recommend that you contact thevehicle import agency in thatcountry to determine therequirements. American Honda doesnot have this information.

Be advised that modifications toyour vehicle to meet anothercountry's requirements may be veryexpensive and, in some cases,impossible to perform. Parts tomodify a vehicle to meet foreignspecifications are not available in the U.S.

Getting your vehicle serviced inanother country may be difficult,even if you take it to a Honda dealer.Because that country may havemodels with different equipment andspecifications, the dealer may not

have parts that are suitable for yourU.S. vehicle.

Warranty Coverage Outsidethe United States

The warranties in this booklet cover only Hondas purchased andregistered in the United States,Puerto Rico, the U.S. Virgin Islands, Guam, and the Commonwealth of the Northern Mariana Islands. Hondas registered and normally driven in other countries are not covered.

Honda dealers outside the U.S. maynot honor these warranties. If youhave your U.S.-specification Hondaserviced by a Honda dealer inanother country (while on vacation,for example), and that service wouldnormally be covered by one of thewarranties in this booklet, pleasecontact American Honda.

Your Responsibility 37*except Civic GX

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38 Your Responsibility

How to Get Warranty Service, Limitations and Disclaimers

For further information or assistance,please contact Honda AutomobileCustomer Service.

All of the limited warranties in thisbooklet are subject to the followinglimitations and disclaimers:

Honda disclaims any responsibility for loss of time, loss of the use of the parts, or vehicle in which the parts are installed, transportationdamage, and any other incidental or consequential damage. Any implied warranties, including theimplied warranty ofmerchantability and fitness for a particular purpose, are limited to the duration of this written warranty.

These limitations or exclusions maynot apply to your vehicle becausesome states do not allow limitationson how long an implied warrantylasts, or they may not allowexclusion or limitation of incidentalor consequential damages.

These warranties give you specificlegal rights, and you may also have other rights which vary from state to state.

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2012 Honda Warranties