WAP! WAP! Know Your Network Performance! Anywhere! Any time! · PDF fileKnow Your Network...
Transcript of WAP! WAP! Know Your Network Performance! Anywhere! Any time! · PDF fileKnow Your Network...
WAP! WAP! Know Your Network Performance! Anywhere! Any time!
Marc-André BumannManager Business Intelligence
Logical Solutions AG
© 2001, Logical Solutions AG
Agenda
OverviewNetwork and Network Performance ManagementTelco Service Management FrameworkThe Delivery PlatformWhere WAP comes into the gameConclusionsWho is Logical Solutions AG?Q & A
© 2001, Logical Solutions AG
Who pays for the Infrastructure Costs?
These days the cost of communication networks are mainly equally distributed over all the usersEverybody pays the same amount regardless the actual throughput• E.g. Fixed Price for each Workstation/Application
The cost transparency is missing• No differentiation between the different applications• IT infrastructure cost are not verified
© 2001, Logical Solutions AG
Chargeback of Infrastructure Costs
It is imperative to have a chargeback system in place
Everybody pays for the Traffic he generates
Usage dependent cost distribution leverages the efficiency
© 2001, Logical Solutions AG
Consequences...
Planning is a MUST
an ideal network connection has a load which allows the optimal performance (min. Collisions, max. Throughput)Unintended suprises can be minimized or even prevented through long-term planningPlanning means also to be preparedUnexpected cost can be prevented
© 2001, Logical Solutions AG
Content Management
Data Warehouse
Performance Data Subsystem
TOP Systems(collection Perfomance Data From Networks)
Network
External Data(Net Configuration, Customer Data,
Trouble Ticket...)
Chargeback Module
Layer 1Network
Monitoring
Layer 2Data
Collectors,Configurations,Contract Data
Layer 3Data
Warehouse
Layer 4Content
Management
EXPLORATION (Web based)Service Delivery Platform
Layer 5Exploitation
The Telco Service Management Framework
© 2001, Logical Solutions AG
The Architecture
SAS/Warehouse Administrator®
SAS/IT ChargeManager®SAS/IT Service Vision®
TOP Systems(collecting Performance Data from Networks)
Network(ATM, Frame Relay, Phone Sytems etc.)
DWH
OperationalSystems
OAVSO TO tepse®Sevce eey atfo
ContentManagementBROADVISION 1-TO-1 Publishing®
Network Management Systems
sas®and its accompanying registered trademark
BROADVISION®
© 2001, Logical Solutions AG
Characteristics
Completely based on XMLContent ManagementPersonalisationModular Concept
© 2001, Logical Solutions AG
CUSTOMER
CUSTOMER INTERFACE MANAGEMENT
PHYSICAL NETWORK
CUSTOMER CARE
SERVICE/PRODUCT DEVELOPMENT & MAINTENANCE
NETWORK & SYSTEMS MANAGEMENT
Sales OrderMgmt.
InvoiceCollection
Perf.Reporting
ProblemMgmt.
Svc Plan& Dev
SvcConfig
ProblemResolution
Svc QualityMgmt.
Rate &Discount
NetPlan
Net-Sys.Admin.
InstallMaint Monitor Net Data
Collect
StrategicFocus
TMF Telecom Business Process Model
Source: Tele Management Forum
© 2001, Logical Solutions AG
Content Management
• Dynamic Creation and Management of Information• Access Control• Workflow • Versioning• Reusability
© 2001, Logical Solutions AG
Access to the Content
Rule based
Page Script
Request
matchContent(„my_ruleset“,...)
Database
BroadVision™
Dynamic Command Center
Content Rulesetsmatching
Data
© 2001, Logical Solutions AG
Possibilities of XML and XSL
Display
Different Customers -> Different requirements
Different Internet Services -> Different Formats
XML + XSLHTML
WML
Possibilities client-side
Internet Explorer 5
Java Script
server-side
ASP
Java
• Generally valid
• Browser independent
• Mobile, PDA
© 2001, Logical Solutions AG
Where WAP comes into the game
Problem:• Display is very small• Navigation is time consuming
What would be of interest?• Small pieces of Information• Simple Graphics• Small Tables
© 2001, Logical Solutions AG
WAP - Questions to be answered
What Contents are suited to be shown on small Displays?What Information would users of Mobile Devices need or use respectively?How would this Information have to be structured?
© 2001, Logical Solutions AG
Conclusion (1)
The architecture facilitates...• Management of History• Trend calculations• Alarms• Chargeback• Personalization
What do we get form this?• Possibility of Planning• Process optimization• Time Savings• Cost Savings• Proactive Network Operation• Gain of the Action Potential
© 2001, Logical Solutions AG
Conclusion (2)
Principle:
XML Format
Generation of Report Data
Content Management
Personalization
© 2001, Logical Solutions AG
Conclusion (3)
WAP:Drawbacks:• Is not suitable for complex data• Navigation is time consuming
Benefits:• Small chunks of information• Quick Overview of Key Figures• Already built-in on Mobiles
Alternatives:PDA with Browser
© 2001, Logical Solutions AG
e-Outsourcing
• CRM• Knowledge Management• e-Commerce portals• Business Intelligence/BPI• Supply chain / e-Procurement
• Intelligent contact management • Infrastructure for dot.com’s
& telco’s, ISPs • Business Orientated
Network Management• Security• Infrastructure upgrades
e-Infrastructure solutions e-Business solutions
• 24 x 7 Management• Hosting ASP• Management of Legacy Systems
Logical - core business areas
Thank you for your attention!
Come and see us at booth KC2e!
Marc-André Bumann, Manager Business Intelligence,Logical Solutions AG, Leutschenbachstrasse 95, CH-8050 Zurich, Switzerland