Wansview Pro HD - Rosewill.com

Support Email：[email protected] 1

User Manual

(Not all functions applicable for RSCM-121001W)

mailto:[email protected]


CONTENT

1. Web Access ..................................................................................................................................................... 6

1.1 Live Video .............................................................................................................................................. 8

1.2 Playback Video ...................................................................................................................................... 9

1.3 Set Up .................................................................................................................................................... 9

1.3.1 System ........................................................................................................................................ 9

1.3.1.1 Device Status ................................................................................................................... 9

1.3.1.2 Time Setting ................................................................................................................... 10

1.3.1.3 Pan &Tilt Setting ............................................................................................................ 10

1.3.1.4 Other Settings ................................................................................................................ 11

1.3.1.5 Multiple Settings ............................................................................................................ 11

1.3.1.6 Maintenance .................................................................................................................. 12

1.3.1.7 Device Information ........................................................................................................ 12

1.3.2 Network .................................................................................................................................... 13

1.3.2.1 IP Address Setting .......................................................................................................... 13

1.3.2.2 Port Setting .................................................................................................................... 13

1.3.2.3 Wi-Fi Set Up ................................................................................................................... 14

1.3.2.4 UPNP .............................................................................................................................. 14

1.3.2.5 DDNS Setting .................................................................................................................. 15

1.3.2.6 RTSP Setting ................................................................................................................... 15

1.3.2.7 Onvif Setting .................................................................................................................. 16

1.3.2.8 FTP Setting ..................................................................................................................... 16



1.3.2.9 SMTP (E-mail) Setting .................................................................................................... 17

1.3.3 Video and Audio ....................................................................................................................... 18

1.3.3.1 Video .............................................................................................................................. 18

1.3.3.2 Audio Setting ................................................................................................................. 19

1.3.3.3 Image Setting ................................................................................................................. 19

1.3.3.4 On Screen Display Setting .............................................................................................. 20

1.3.3.5 Night Vision Setting ....................................................................................................... 20

1.3.4 Safety ........................................................................................................................................ 21

1.3.4.1 User Setting .................................................................................................................... 21

1.3.4.2 IP Filtering ...................................................................................................................... 23

1.3.4.3 Mask Area ...................................................................................................................... 23

1.3.5 Alarm ........................................................................................................................................ 24

1.3.5.1 IO Detector .................................................................................................................... 24

1.3.5.2 Motion Detection........................................................................................................... 24

1.3.5.3 Audio Detection ............................................................................................................. 25

1.3.5.4 Alarm Action .................................................................................................................. 25

1.3.5.5 Armed Time ................................................................................................................... 26

1.3.6 Storage...................................................................................................................................... 26

1.3.6.1 SD Card Management .................................................................................................... 26

1.3.6.2 SD Card Capture (Timed snapshot) ................................................................................ 27

1.3.6.3 SD Card Recording ......................................................................................................... 27

1.3.7 Log ............................................................................................................................................ 28

1.3.8 Local Configuration ................................................................................................................... 28

1.4 Mac Web Access ................................................................................................................................. 29

2. Windows PC Software Access ....................................................................................................................... 30



2.1 About SHIELDeye................................................................................................................................. 30

2.2 Operational Requirements .................................................................................................................. 30

2.3 SHIELDeye Installation ........................................................................................................................ 31

2.4 SHIELDeye Operation .......................................................................................................................... 31

2.4.1 CMS Interface ........................................................................................................................... 31

2.4.2 Access to camera ...................................................................................................................... 32

2.4.2.1 Add Camera ................................................................................................................... 32

2.4.2.2 Edit / Delete Device ....................................................................................................... 34

2.5 Play Video ........................................................................................................................................... 34

2.6 System Settings ................................................................................................................................... 35

2.7 Local menu bar .................................................................................................................................... 36

3. Mac Software Access .................................................................................................................................... 38

3.1 About SHIELDeye................................................................................................................................. 38

3.2 Operational Requirements .................................................................................................................. 38

3.3 Installation .......................................................................................................................................... 38

3.4 SHIELDeye MAC Operation ................................................................................................................. 39

3.4.1 Interface ................................................................................................................................... 39

3.4.2 Device Library ........................................................................................................................... 39

Add ............................................................................................................................................. 41

Delete ......................................................................................................................................... 41

Set .............................................................................................................................................. 42

Device Edit ................................................................................................................................. 42

Device information .................................................................................................................... 42

User Setting ................................................................................................................................ 42

Time Setting ............................................................................................................................... 42



Alarm setting .............................................................................................................................. 43

WiFi Setting ............................................................................................................................... 43

3.4.3 System Settings......................................................................................................................... 44

3.4.4 Video Library ............................................................................................................................ 45

Live Video .................................................................................................................................. 45

Local Recording .......................................................................................................................... 45

Remote Recording...................................................................................................................... 45

3.4.5 Camera Log: .............................................................................................................................. 46

4. FAQs/Troubleshooting .................................................................................................................................. 47

4.1 Compatibility Settings for Internet Explorer ....................................................................................... 47

4.2 Plugin Issues ........................................................................................................................................ 47

4.3 Install IE Tab for Chrome 43 ................................................................................................................ 49

4.4 Install IE Tab for Firefox 42 .................................................................................................................. 50

4.5 Port Forwarding .................................................................................................................................. 51

4.6 SHIELDeye Exit Abruptly on Windows XP ........................................................................................... 53



1. Web Access

There is a CD in the product package, please insert it into your PC to install the search tool

“SHIELDeye Search” for your PC. If your PC doesn’t have a CD driver or the CD can’t be

read, please go to www.rosewill.com to download the SHIELDeye Search Tool. Please note:

SHIELDeye Search can only be used in a LAN network. After successful installation, run

SHIELDeye Search and it will display the screen as shown in Figure 1.1. Double click the

camera and there a dialog box will pop up which requires you to enter your user name and

password to log on the camera’s web interface as in Figure 5.2.

If you lost the label at the bottom of the camera and forget the DID number, you can select

Smart P2P with SHIELDeye Search to get the DID number (Device Name). Also you can

change the camera’s IP address and Port number via the Search Tool.

Figure 1.1

Figure 1.2

Reminder: Default user name/password: admin/123456. Please change the password.



Figure 1.3

View Video-Mode 1: APNPI viewing mode (OCX plugin)

● You must download the OCX plugin at the first time you start View Video Mode 1. Click

“Download Plugin” to download and install the plugin as below Figure.

Figure 1.4

● When you select Video Viewing Mode 1 with Google Chrome or Firefox, please ensure to

use the right version: (since they do not support the APNPI plugin)

● When you select View Video Mode 2 Flash Player mode (Adobe Flash Player plugin), if

the Flash Player plugin is not installed, the browser will automatically prompt you to

download and install the file.

● When you select Flash Player mode, the multiple image function is not supported, not is

multiple region motion detection. The Microsoft Edge browser is supported.



1.1 Live Video

Video will play after enter the video browsing interface.

Figure 1.1.1

/ Play/Stop Listen Talk

Snapshot Record Digital Zoom

Show/Hide Control Panel Multi-screen Switching 1920x1080

640x360 320x180 Cruise Horizontally

Cruise Vertically Stop Center

Homepage Preset Setting and Go to Preset

Notes:

Digital zoom: Image magnification, 1x, 2x, 3x and 4x magnification.



1.2 Playback Video

Click "Playback Video" to enter the SD card and choose the video dates then click "Search"

to list the video files of the selected day. Click the listed files to play back. The files can be

downloaded by clicking the download button.

Figure 1.2.1

1.3 Set Up

1.3.1 System

1.3.1.1 Device Status

Tap "System Settings". You can check how many users are accessing the camera, connection

method/ MAC address of the device/ SD card status and Recording status /Internet IP address

viewing etc. In "Device Status", "On-line Users" will only the number of current users

watching the real-time videos on the camera; "Recording Status" will show only when

Record Planning is on.

Figure 1.3.1.1



1.3.1.2 Time Setting

You can enter "Time Setting" in "Time Zone Setting". Start to adjust settings such as

"Synchronization with PC”.

Figure 1.3.1.2

1.3.1.3 Pan &Tilt Setting (Not applicable for RSCM-121001W)

Pan & Tilt Setting: users can control Speed (slow, medium and fast) of pan and tilt, cruise

laps (1-10 circles), auto-check after booting, go center or disable the motion detection.

Preset Function: When the self-test centering button is off, preset positions can be activated.

There are eight preset positions and the position angle will be there after power is on. While

selecting preset position 9, pan/tilt position will return to the state before restart, after power

on self-test, the equipment will return to the position after power off or restart.

Figure 1.3.1.3



1.3.1.4 Other Settings

The power status indicator light and Wi-Fi status indicator light of camera can be turned on or

off at "Other Settings".

Figure 1.3.1.4

1.3.1.5 Multiple Settings

Other equipment can be added at "Multiple Settings". The 1st device is native. Users can add

up to 3 devices. Users can view one or four images at the Live Video at interface multiple

settings. Multiple settings support adding extranet IP addresses or dynamic domain names.

Figure 1.3.1.5



1.3.1.6 Maintenance

At "System Maintenance", you can set up "System Setting" and "Restart Timing Setting";

Camera Reboot/Restore to default/Backup setting/Restore backup setting and System

Upgrade of the camera can be set at "System Setting" (Firmware for system upgrade can be

downloaded from the official website of the company: http://www.rosewill.com).

"Restart timing settings": The timing restart function can be set for date and time settings.

Figure 1.3.1.6

1.3.1.7 Device Information

Tap “About”, Device name can be modified, and system firmware version/system firmware

time /WebUI firmware version etc.

Figure 1.3.1.7



1.3.2 Network

1.3.2.1 IP Address Setting

In "IP Address Setting", Network information of the camera can be modified. The factory

default value is DHCP (Automatically acquired)

Reminder: Please keep the network segment consistent so the IP address will not conflict.

Figure 1.3.2.1

1.3.2.2 Port Setting

In "Port Setting", users can change web access port (http port). Port setting range: 80-65535.

Pay attention not to conflict with other port values. (port: 8000 is suggested)

Figure 1.3.2.2



1.3.2.3 Wi-Fi Set Up

In "Wi-Fi Set Up", click "Search" and tap "Wi-Fi". Choose your wireless router to be

connected to and input the password to connect to the router. Click Save to complete Wi-Fi

Configuration. After completing the configuration, click Test to confirm whether it is

connected to the wireless router.

Figure 1.3.2.3

1.3.2.4 UPNP

If the user needs to view the camera through the internet, the router and camera UPNP

function Auto Port Mapping has to be turned on.

Figure 1.3.2.4



1.3.2.5 DDNS Setting

Users can access the camera via DDNS domain name provided by the manufacturer for free

and a third party domain name. Port mapping is required while using domain name to access

(For port mapping, please refer to the FAQ). The third party domain name supports

3322.org/dyndns.org/No-iP.com.

Figure 1.3.2.5

1.3.2.6 RTSP Setting

The user can set the RTSP port after entering “RTSP Setting”. In addition, the RTSP

Authentication function can be closed. Default value of RTSP port is: 554 Selection range:

554-65535

Figure 1.3.2.6



Some general RTSP streaming media software can be adapted to access video on the device,

such as VLC. Access links are as shown below:

The first bit stream: rtsp://user: password @IP:rtsp port /live/ch0

The second bit stream: rtsp://user: password @IP:rtsp port /live/ ch1

The third bit stream: rtsp://user: password @IP:rtsp port /live/ ch2

1.3.2.7 Onvif Setting

In “Onvif Setting”, users can start up and calibrate Onvif functions. The default setting for

Onvif calibration is on. NVR devices of some manufacturers do not support camera access

with Onvif calibration. The device supports Onvif versions 2.5 and below.

Figure 1.3.2.7

1.3.2.8 FTP Setting

Enter “FTP Setting”. Fill out relevant FTP parameters according to the set up example as

shown in the figure below to achieve FTP document delivery.

Figure 1.3.2.8



Server Address: This field allows the user to designate a DDNS address for the FTP

server.

Server Port: This field allows the user to designate the port number for the FTP server.

User Name: Input FTP user name.

Password: Input FTP password.

Path: This field allows the user to specify a save path. For example: ./RSCM

Note: If you want to save alerted pictures and videos to FTP, you must build an FTP server;

then create an FTP account with a password (not an anonymous account) on your FTP server.

The FTP account must have, create and delete file rights.

1.3.2.9 SMTP (E-mail) Setting

Enter SMTP (E-mail) Setting. Fill out relevant E-mail parameters as shown in the figure

below for E-mail alarm. Mainstream E-mail suffixes supported by SMTP include:

smtp.gmail.com, mail.yahoo.com, smtp.gmx.com, smtp-mail.outlook.com.

Figure 1.3.2.9

To get started, make sure that the e-mail provider you are using supports SMTP functions.

Server address: SMTP stands for Simple Mail Transfer Protocol. This field allows the

user to enter the SMTP server used by the email service.

Server Port: This field allows the user to enter the port that corresponds to the selected

SMTP server. The SMTP port is usually set at 25 if there is no security. Some SMTP

servers have their own ports, such as 587 or 465. Specific port number is to be

determined by mail service provider.

Security connection: This dropdown box allows the user to select an encryption type.



Authentication: It should be on.

User name: Input FTP user name..

Password: Input FTP password.

Sender Address: This field allows the user to enter the email address to which alarms are

sent. This email address should be consistent with the above Email address for the User

name.

Receiver Address #1&#2: These fields allow the user to enter the receiver email address

which will receive any emails pertaining to alert and alarm emails.

Mail subject: This field allows the user to define the subject line of the email.

Mail content: This field allows the user to define the mail content.

1.3.3 Video and Audio

1.3.3.1 Video

Enter “Video Encoding Settings” to adjust camera power frequency and video stream

settings. Power frequencies include: 50HZ, 60HZ; (220V voltage selection 50HZ. 110V

voltage selects 60HZ, and 60HZ in Japan, Canada etc.) Bit stream settings include:

Resolution（1920*1080 or 1280*720）, Bit rate (256~4096kbps), frame rate (1~30fps), steam

control or stream type etc.;

Reminder: Audio transmission video can be controlled through the on/off button.

Figure 1.3.3.1



1.3.3.2 Audio Setting

Mic volume and speaker volume can be controlled here.

Figure 1.3.3.2

1.3.3.3 Image Settings

Enter "Image Settings" to set Mirror and Flip for camera image. Perform fine-tuning of

brightness/contrast/saturation/chromaticity to get better color effects.

Figure 1.3.3.3



1.3.3.4 On Screen Display Setting

Enter "OSD Settings" to overlay the time and name on the video image.

Figure 1.3.3.5

1.3.3.5 Night Vision Settings

Enter "Night Vision Settings" to set IR LED and IRCUT. Once IR LED is off, the LED will

not work any longer.

Figure 1.3.3.5



1.3.4 Safety

1.3.4.1 User Setting

Enter "User ". The user can add, edit or delete users as needed.

Figure 1.3.4.1（1）

1. Add user

Click Add to enter the following interface to add users and choose user authorities.

Figure 1.3.4.1（2）



2. Modify the user: Tapping admin, it will turn blue. Click Modify and enter Figure 1.3.4.1

(3). The user can modify the user name, password or user authority.

Figure 1.3.4.1（3）

Figure 1.3.4.1（4）

Reminder: After the operation, click Save. Then click Refresh so that the edited content will

be displayed on the web page.



1.3.4.2 IP Filtering

IP Filtering helps to filter the IP addresses, either blocking them or granting them access to

the camera. It secures the camera more by limiting remote access only to approved users.

Figure 1.3.4.2

1.3.4.3 Mask Area

Users can set their privacy in the Mask Area to be excluded from monitoring. Tap Start

Setting and check the windows and the red box will show out. Click the red boxes till it turns

green. Use the mouse to move and modify the size of the box; then Save to complete settings.

Figure 1.3.4.3



1.3.5 Alarm

1.3.5.1 IO Detector

Enter "IO Detector" to start up the detection function and set sensor type.

Figure 1.3.5.1

User need to check IO Detector to start. And users need to check “Open is valid” to enable

the alarm device, and only when alarm trigger is connected, the external alarm can work then.

If “Close is valid” is checked, the camera itself will be alarmed continuously per 30 second.

1.3.5.2 Motion Detection

In "Motion Detection", users can set 4 detective areas and sensitivity for each area ranging

from 1-100. The higher the value, the higher sensitivity will be.

Figure 1.3.5.2



1.3.5.3 Audio Detection

Tap "Audio Detection" to start up audio detection and alarm function. In addition, detection

sensitivity setting can be set.

Figure 1.3.5.3

1.3.5.4 Alarm Action

Enter "Alarm Action" to respond to abnormalities detected by IO detection/motion

detection/audio detection etc.，and execute a variety of alarm actions at linkage：snapshot and

sending via Email, snapshot and uploading to FTP, video uploading to FTP, snapshot saving

to SD card, video saving to SD card, linkage IO output and linkage pan/tilt preset position.

Figure 1.3.5.4

Reminder: "Combination Triggered Alarm" among alarm trigger types:

If users start up with Audio Detection Alarm and Motion Detection Alarm, the

"Combination Triggered Alarm" will start up automatically. Only when any

abnormality is detected simultaneously by the Audio Detection Alarm and Motion

Detection Alarm, Alarm Action then will be triggered.



1.3.5.5 Armed Time

After setting the type of “Alarm Detection” and “Alarm Action’, you can then enter

“Armed Time setting”. “Alarm Action” can only be triggered when armed; the time system

is 7d*24h, 15min. intervals. The camera default is open 24 hours. The user can drag the

mouse to perform continuous selection of the arming time.

Figure 1.3.5.5

1.3.6 Storage

1.3.6.1 SD Card Management

In "SD Card Management", you can view and download the video files/picture files in SD

card, check the capacity usage of the SD card and perform SD card formatting.

Figure 1.3.6.1



1.3.6.2 SD Card Capture (Timed snapshot)

Enter "SD Card Capture" for SD card setting. You can start up the SD Card Capture

function with a time interval of 5-2000s. Snapshot time frame will be set as well; the time

system is 7d*24h, 15min. intervals. The camera default is 24 hours.

Figure 1.3.6.2

1.3.6.3 SD Card Recording

In "SD Card Recording", you can enable the recording function. You can set the time span

of each video file (range: 15-900s/file). The time frame of the video shall be set as well; the

time system is 7d*24h, 15min. intervals. The camera default is 24 hours.

Figure 1.3.6.3

Reminder: The system default is automatic overwriting for the SD card video. After the

storage space is full, the new video will automatically overwrite the earliest video file.



1.3.7 Log

Users can check the functional operation log of the camera in “Log”.

Figure 1.3.7

1.3.8 Local Configuration

In "Local Configuration", you can set the saving path for videos and pictures on your PC as

well as the recording duration.

Figure 1.3.8

Reminders:

● When using IE9 or higher, please run the browser video path and picture path as "

administrator" so that you can save the files successfully. The default video path is

"HYRec" on disk C. The default picture path is “HYSnap” on disk C.

● Users can start “Motion Detection Alarm” and view the flashing box on the screen.



1.4 Mac Web Access

For specific setup steps, please refer to section 5.3.

If no CD driver is available on a Mac computer, please go to

http://www.rosewill.com to download the search tool.

When accessing the camera via Mac, the following three functions will not be available:

1. When accessing the camera via Mac, the following icons will not be available for camera

setting. (As shown in Figure 1.4.1)

/ Play/Stop Listen Talk

Snapshot Record Digital Zoom

（Figure 1.4.1）



2. No motion detection box is available under mode 1 or mode 2. Click Window 1, it will

show the full screen motion detection box. (As shown in Figure 5.4.3)

Figure 1.4.2

3. When accessing the camera via Mac, no local storage path is available.

2. Windows PC Software Access

2.1 About SHIELDeye

SHIELDeye is an IP centralized monitoring software provided by the SmartCloud IP Camera

centralized monitoring software manufacturer. It supports monitoring, intercom, video

recording, alarm detection and other functions on a LAN and internet environment.

Features of SHIELDeye:

Supports P2P cloud camera connection;

Supports DDNS dynamic domain name connection;

Supports multinational language switching;

Supports local schedule video recording;

Supports alarm recording and snapshot;

Supports audio monitoring and intercom;

Supports image settings;

Supports pan & tilt setting;

User smart "skin changing".

2.2 Operational Requirements

For stable operation of SHIELDeye,

Internal storage: Over 1G

CPU: Dual-core CPU


Hard disk: Over 500G

Operating system: Windows XP or above (When using XP, please use Compatibility

mode. Kindly check FAQ 8.6).

Screen resolution: ≥1024*768



2.3 SHIELDeye Installation

Install SHIELDeye from the CD or our http://www.rosewill.com

2.4 SHIELDeye Operation

2.4.1 CMS Interface

Double click the desktop shortcut of SHIELDeye on the desktop to run SHIELDeye client

software.

Figure 2.4.1

A: Camera control menu bar setting

B: Video viewing and video menu bar setting

C: Local menu bar setting

D: Camera operation log

E: Search

F: System language switching and other function settings



2.4.2 Access to camera

2.4.2.1 Add Camera

Click the following icon to add cameras

Add device icon

Figure 2.4.2.1

Search to Add (recommended)

Select "Search to Add" to access the search page. Select corresponding device type for

searching. Fill in the correct user name and password for the detected device.

Reminder: After saved, the device will be displayed in the device list.

Figure 2.4.2.2

Add device manually

Select "Add device manually" to access the add page. Cells marked with * are required to be

filled in.

Reminder: Please select correct corresponding "device type" to Smart P2P.



Please fill out DID if you select SmartP2P. (DID number is at the bottom of the camera)

Figure 2.4.2.3



2.4.2.2 Edit / Delete Device

Edit Device icon Delete Device icon

Select a camera being added into the device list and click "Edit Device" or "Delete Device" to

modify user management parameters or delete the device.

2.5 Play Video

Select the camera to play from the device list. Double-click or "Play Video" with the mouse.

Figure 2.5.1

Voice intercom icon Audio monitor icon Snapshot icon

Video and video status display (divided into two types: manual video display status and

scheduled video display status);

Brightness and contrast of the camera can be adjusted through the image parameter setting.

Users can change resolution, frame rate and bit rate, and can perform mirror or Flip the image.

Figure 2.5.2

Pan/Tilt control icon

UP DOWN LEFT RIGHT



2.6 System Settings

System Settings

Users can click the following box for advanced setup:

Figure 2.6.1

1: Save Path: The default snapshot pictures and videos storage path is in Disk D. Users can

change the settings at his own discretion.

2. Alarm trigger: Supports snapshot, Alarm Recording, Play Alarming Voice.

Reminder: Only after setting up the alarm on the camera (motion detection/alarm), the local

"Alarm triggering" of SHIELDeye be executed successfully.

3: Pop up Snapshot Window

4: Play automatically after reboot: When it is clicked, the devices in the device list will be

automatically connected and played after restarting the software.

5. Create scheduled video

Users need to create scheduled videos when local video scheduling to set the scheduled video;

video status display (divided into two types: manual video display status and

scheduled video display status);

Figure 2.6.2

Reminder: While creating video scheduling, select “Sustain Recording, stop record when the

disk is only 1GB space” or “not enough 1GB space, cover earliest file to continue record”.

File duration can be changed as well.



Figure 2.6.3

2.7 Local Menu

Play all devices in device list Close all devices in device list

Playback and Query Recorded video View Camera on Multiple windows

Open the video playback player so that the user can directly access corresponding video files

of each camera according to the video path. Please refer to the figure below.

Figure 2.7.1 Figure 2.7.2



Manage device Log

Users can query camera operation, such as detailed operation time for Play, Snap, Record, Get

Parameters, as well as log type etc. as shown in Figure 2.7.3.

Figure 2.7.3

Full screen mode

Figure 2.7.4



3. Mac Software Access

3.1 About SHIELDeye Mac

SHIELDeye MAC is an IP centralized monitoring software provided by the SmartCloud IP

Camera software manufacturer. It supports monitoring, intercom, video recording, alarm

detection and other functions on IP cameras in a LAN and internet environment.

SHIELDeye MAC supports the Mac OS operating system.

Features of SHIELDeye MAC:

Supports SmartP2P smart cloud platform camera;

Supports multinational language switching;

Supports local video;

Supports local video playback;

Supports remote SD card video playback

Supports audio monitoring and intercom;

Supports image settings;

Support pan & tilt setting, preset positions;

3.2 Operational Requirements

For stable operation of SHIELDeye Mac, the following minimum system parameters are

suggested:

CPU: Dual-core CPU


Hard disk: Over 500G

Operating system: Mac OS*10.9 or above

Screen resolution: ≥1024*768

3.3 Installation

You can download the software from the CD or our website: www.rosewill.com. Double click

to open the .dmg file. Drag SHIELDeye MAC software to copy to the PC according to the

direction of the arrow.

Figure 3.3.1


http://www.rosewill.com/


3.4 SHIELDeye MAC Operation

3.4.1 User Interface

Run SHIELDeye Mac client software on the computer as shown in the figure below:

Figure 3.4.1

3.4.2 Device Library

Check setting list, add, delete and advanced settings of the camera

Figure 3.4.2.1



Icon: Show camera list by Icon;

Figure 3.4.2.2

List: Show camera list by List. Local Image and Record can be showed.

Figure 3.4.2.3



Add

Click to enter Add Camera. Cameras can be added manually or Lan Search

Figure 3.4.2.4

Delete

Select a specified camera. Click to delete the camera from the list.

Figure 3.4.2.5



Set

Select a camera to perform the following settings

Device Edit

To modify device name

Figure 3.4.2.6

Device information

Check relevant information of the camera, format and start-up SD Card recording.

Figure 3.4.2.7

User Setting

To modify user name and password of the administrator

Figure 3.4.2.8

Time Setting



Figure 3.4.2.9

Alarm setting

Figure 3.4.2.10

Note: 1. External alarm equipment is required for IO alarm.

2. The higher the motion detection value, the higher the sensitivity will be.

WiFi Setting



Figure 3.4.2.11

3.4.3 System Settings:

Figure 3.4.3.1



3.4.4 Video Library

Click the cameras being added to the list at the right side for real-time viewing

Figure 3.4.4.1

Live Video

Real-time Live video, user can pan/tilt, Listen, Talk, Snap, Record for the camera, and choose

Resolution and IR led ON/OFF.

Local Recording

Check local recorded files or playback the local recorded video.

Remote Recording

Check video files on the SD card of the camera. Remote Playback SD Card Recording is

available as well.

One Window Four Windows Nine Windows Full screen

Color Adjust:



Preset:

3.4.5 Camera Log:

Users can get online information of the device through a camera log query, such as alarm

information etc..

Figure 3.4.4.2



4. FAQs/Troubleshooting

4.1 Compatibility Settings for Internet Explorer

When using Internet Explorer 9 and higher to view the camera, if you already downloaded a

plug-in for camera, but still have no live video, please complete the following steps:

Click Compatibility View Setting (Figure 4.1.1) ----- you will see Figure 4.1.2, click Add,

then click Close.

Figure 4.1.1 Figure 4.1.2

4.2 Plugin Issues

Question: I’ve already installed a Plug-in for the browser, but the live stream shows

messy code like the image below:

Figure 4.2.1



Please follow these steps to fix this issue:

Open CMD → input command "regsvr32", press the space key → find the installation

package for "npHYplayer.dll", then drag "npHYplyaer.dll" into the CMD window after

“regsvr32” (as shown in Figure 8.4) → Press Enter, a dialog box will pop up (Figure 8.5) that

says that the npHYPlayer.dll has been installed successfully. Click to confirm → You can

refresh or re-open the web page to view camera in real time.

Figure 4.2.2

Figure 4.2.3



4.3 Install IE Tab for Chrome 43

Due to the fact that Chrome43 and higher no longer supports NPAPI plug-in, the user needs

to add an IE tab for Chrome.

Here is how to install an IE tab for Chrome:

1. Visit https://chrome.google.com/webstore/search/IE%20tab●hl=en to go to the Chrome

web store to download and install an IE tab.

Figure 4.3.1

2. Open Chrome, right-click on a blank place, choose the IE Tab option-- click Open in IE

Tab

Figure 4.3.2


https://chrome.google.com/webstore/search/IE%20tab?hl=en


4.4 Install IE Tab for Firefox 42

Due to the fact that Firefox42 and higher no longer supports NPAPI plug-in, the user needs to

add an IE tab for Firefox.

Here is how to install an IE Tab for Firefox:

1. Please visit https://addons.mozilla.org/en-US/firefox/addon/ie-tab/ to download the IE Tab

for Firefox.

Figure 4.4.1

2. Open Firefox, right click and choose "View Page in IE Tab". Then you can view the live

stream of the camera.

Figure 4.4.2


https://addons.mozilla.org/en-US/firefox/addon/ie-tab/


4.5 Port Forwarding

Every time you reboot the camera, the Local IP Address will be changed, so you’d better set the

camera’s local IP by using the SHIELDeye Search tool (on the CD).

There are two ways to do port forwarding:

1. One router connected (only one router is being used, and the router is directly connected

to the WAN)

Log on the router, find the Port forwarding (or Port Mapping or Virtual Server), then add the

camera’s local IP and Port as in the figure below:

Figure 4.5.1

Figure 4.5.2



2 .Multiple routers connected (there are 2 or more routers being used, and your camera is

not directly connected to the router that is connected to the WAN port)

For example, there are two routers. Router 1 is directly connected to the WAN port, and router 2

is connected to router 1. The camera and computer are connected to router 2.

Router 1 Local IP: 192.168.0.5

Router 2 Local IP: 192.168.10.12

WAN IP: 192.168.0.10

Camera IP : 192.168.10.14 Port :255

First, please log on to router 2, find port forwarding, then add the camera’s IP and port.

Second, please log on to router 1, find port forwarding, then add the Router 1 IP and camera’s

Port number.

Note: Because each brand of router is different, port forwarding methods may be different,

please consult the user manual of your router to carry out port forwarding.



4.6 SHIELDeye Exit Abruptly on Windows XP

1: Right click the SHIELDeye shortcut, and select Properties as below.

Figure 4.6.1

2. Select Compatibility and tap “run this program in compatibility mode for”

Figure 4


Wansview Pro HD - Rosewill.com

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