Walmart / Connection
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— 1 — Walmart / SDI Connection October 4, 2021 This Month’s Tips & Tricks We hope these handy pointers will help enhance your day-to-day SDI ZEUS experience: We all need a little help That’s what we’re here for. If you ever have a question, or just can’t find a part, please let us know! Our phone number can be easily found near the bottom of the Main Menu which can be accessed from the home screen. Just click the blue link! Alternatively, you can select Help from the home screen to submit a ticket.
Transcript of Walmart / Connection
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Walmart /SDI ConnectionOctober 4, 2021
This Month’s Tips & Tricks We hope these handy pointers will help enhance your day-to-day SDI ZEUS experience:
We all need a little help
That’s what we’re here for. If you ever have a question, or just can’t find a part, please let us know! Our phone number can be easily found near the
bottom of the Main Menu which can be accessed from the home screen. Just click the blue link!
Alternatively, you can select Help from the home screen to submit a ticket.
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Walmart /SDI ConnectionOctober 4, 2021
Submit a HELP ticket
After selecting help from the home screen, you can choose
Ask a Question to submit a new ticket or view the history from
a past ticket by selecting it from the list.
When submitting a help ticket, be sure to choose the best Option
from the drop-down menu. This will help ensure your ticket is
assigned to the correct team to be handled as quickly as possible.
If you have a question
about a part, or can’t
find it using the
app, choose PARTS
TECHNICAL ASSISTANCE,
and we’ll get you the
information you need.
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Walmart /SDI ConnectionOctober 4, 2021
Weekly ZEUS Training and Q&A Sessions!
Last month, we wrapped up our weekly ZEUS app training sessions.
Many thanks to all who attended and made those training sessions such a success.
Beginning in October, we will invite select members to attend our new monthly
User Forum where we will have open discussions about the ZEUS app.
Invites will be sent two weeks prior to the scheduled monthly session.
We ask that you bring all your ideas, feedback, and questions to this meeting.
As always, we look forward to the many great things that we will continue to
accomplish together
ZEUS TRAINING Every 3rd Tuesday at 11:30 AM EST
→ Random selected users from each region
→ Will include both high volume and low volume users
→ Those invited will vary by month so that everyone can be heard
→ Invites to be sent 2 weeks prior to each event
Open discussion for you to voice concerns and ask questions!
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Quick Reference Guide
Quick Reference Guide
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A service channel ticket should be submitted when:
• The plexiglass is broken and impedes the associate and customers’ ability to see during business transactions. • Sharp edges that cannot be fixed with clear plastic airline tubing. • The Plexiglas is not secure to the angle iron. • If the integrity of the sneeze guards has been compromised.
How to fix sharp edges with airline tubing
1. The stores are utilizing clear plastic airline tubing from the pet department
2. First, cut the hose to the desired length with scissors.
3. Then, cut down the side of the tubing with scissors to open it up so it can slide onto the bottom edge of the plexiglass.
4. The airline tubing can be implemented on the bottom edge of the plexiglass in about 15 minutes.
Ordering Replacement for Plexiglass and Angle Iron
• An authorized store associate will need visit One.Walmart Goods Not For Resale (GNFR) to place this order.
• The following can be ordered using the SAP Article Number
SAP # 100660322 48IN X 60IN X 3/16 CLEAR ACRYLIC SHEET SAP # 100660323 48IN X 96IN X 3/16 CLEAR ACRYLIC SHEET SAP # 100660324 ALUMINUM ANGLE 1”x1”x8’
This is part of the disaster repair initiative. See below for the Disaster/Repair budget.
Segment Company Code Cost Center GL Account WBS Walmart US A110 US08574G 5201005 USMR-002775-95000 Walmart PR VN01 PR02344G 5201005 PRMR-001056-95000
