Walmart Case
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![Page 1: Walmart Case](https://reader034.fdocuments.us/reader034/viewer/2022052211/559c94f81a28ab54298b45ae/html5/thumbnails/1.jpg)
at Wal-Mart
F l e x i b l e Schedul ing
for employeesGood or bad ?
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AboutWAL-MART
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MILLION
DOMESTIC
WORKERS
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$379$476
BILLION SALES REVENUE IN 2008
BILLION SALES REVENUE IN 2014
+25%
*United States Securities and Exchange Commission; March 21, 2014
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MAKES it theTOP RETAILER
in USA
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HOW?
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MONEYS A V E
L I V EBETTER
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low Operational Costlow Prices
Just-in-Time Inventory
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TheCase
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M A N U A Lwork scheduling
is COSTLY andI N E F F EC T I V E
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KRONOS
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% I M P R O V E DP R O D U C T I V I T Y
H I G H E R CUSTOMER SATISFACTION
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How itworks
INPUTS PROCESSES OUTPUTS
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BUTwait......
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UNPREDICTABLEW O R K H O U R S
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UNSTABLEh o u r l yW A G E S
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CaseSOLUTIONS
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1What is the ethical dilemma facing
Wal-Mart in this case? Do Wal-Mart’s
associates also face an ethical dilemma?
If so, what is it?
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E T H I C A LDILEMMAfaced by
Wal-Mart
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Value 1
R e s p o n s i b i l i t y of
increasing
shareholders’ value
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Value 2
R e s p o n s i b i l i t y ofensuring
employee welfare
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E T H I C A LDILEMMAfaced by
Associates
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Value 1
E a r n i n g al i v i n g
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Value 2
L o o k i n g af terf a m i l y
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BEFORE we
M O V E on
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STAKEHOLDERS
c u s t o m e r s
e m p l o y e e s
m a n a g e r s
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O P T I O N S
continue as is account for employee welfare
close Kronos
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2What ethical principles apply to this
case? How do they apply?
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GoldenRule
Do unto othersas you would
have them dounto you
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Categorical
I m p e r a t i v e
If everyonedid this, could the
society survive
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Utilitarian
P r i n c i p l e
Which action achieves the
higher or
greater values?
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Risk Aversion
P r i n c i p l e
Which actionproduces the
least harm?
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3What are the potential effects of
computerized scheduling on employeemorale? What are the consequences of
these effects for Wal-Mart?
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Ef f e c t s on
EmployeeM o r a l e
l o w m o t i v a t i o nl o w j o b s a t i s f a c t i o n
i n s e c u r i t i e s
g r i e v a n c e s
f a m i l y p r o b l e m s
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C o n s e q u e n c e sfor
Wal-Mart
l o w q u a l i t y s e r v i c ew e a k c u l t u r e
b a d i m a g e
l a w s u i t s
u n s u s t a i n a b l e g r o w t h
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“The l a b or of ah u ma n b e in g is not acommod i ty or article
of commerce”Clayton Antitrust Act of 1914