Wallet Landscape 2020

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    www.terrapinn.com/cme

    Innovations andStrategies in

    Cards, Payments

    & Identifcation

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    OSAMA AL RAHMAExecutive Director, Al Fardan Group

    G l M Al F d E h

    WALLET LANDSCAPE 2020

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    M-PAYMENTS: RE-DEFINE WALLET LANDSCAPE

    KEY DRIVERS: M-PAYMENTS IN MIDDLE EAST

    CHALLENGES: GROWTH OF M-PAYMENTS IN MIDDLE EAST

    e-MONEY: WAGE PROTECTION SYSTEM

    GLOBAL REMITTANCE LANDSCAPE

    ENABLING MOBILE REMITTANCE

    PREPAID TRAVEL CARDS

    WALLET LANDSCAPE 2020

    AGENDA

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    M PAYMENTS RE DEFINE WALLET

    4,200,000,000People out of the 7,000,000,000

    worldwide use at least one Mobile

    Phone

    $ 670,000,000,000

    Expected total Value of mobilepayments globally for digital and

    physical goods, money transfers and

    NFC by 2015.

    43.7%Smartphone penetration in UAE

    Market offers users access to eMail,

    Social Networking and MobileApplication.

    65%M-Payment Market Share is

    expected to be in emerging markets

    such as Asia, Middle East Arica andSouth America by 2012.

    $ 55,000,000,000Expected Mobile Remittance

    Transactions by 2016. Migrant

    Worker Communities in Middle East

    and Africa and US/Mexico to triggerthe growth.

    ReferencesRemittance and payment business to undergo shift, Gulf News, March 2012; Arab Advisor Group Survey , March 2012; Mobile Payment Opportunity in Middle East, Grail Research , February 2010

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    RELATIVELY HIGH MOBILE PENETRATION

    LARGE NUMBER OF TRANSIENT WORKFORCE

    LARGE MIGRANT WORKFORCE DEMANDING REMITTANCE SERVICE

    SOCIO-ECONOMIC DYNAMICS

    GOVERNMENT INITIATIVES

    KEY DRIVERS

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    KEY DRIVERS

    0.00% 50.00% 100.00% 150.00% 200.00% 250.00%

    Kuwait

    Oman

    Qatar

    Saudi Arabia

    United Arab Emirates

    GCC Mobile Penetration

    30,000,000Migrant Workers in the Middle East

    region offers substantial outflow offunds from the region.

    5.6% (CAGR)Mobile Workforce in the EMEA

    region will grow from 186.2 Million

    in 2010 to 244.6 Million in 2015.

    39%Migrant Workers in UAE are

    Unbanked. Saudi Arabia (29%) also

    have considerable unbanked expat

    population.

    Middle East Africa M-Payment Transaction Value

    by Segment, 2012E

    84%

    11%

    1% 4%

    Remittance

    Top-Up

    Retail

    Others

    ReferencesFinancial Inclusion in the MENA: Analysis and Road Map Recommendation , Douglas Pearce, World Bank; Mobile Payment Opportunity in Middle East, Grail Research , February 2010; Worldwide Mobile Worker

    Population 2011-2015 Forecast, IDC

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    SOCIO ECONOMIC FACTORS

    Routine Financial Habits

    Concentrated Residential Access

    High Proportion of relatively Low Income Level Migrantcommunity

    Lack of dedicated Products and Services for the Unbanked

    Insistence of World Bank, to reduce Remittance Fee

    Wage Protection System, United Arab Emirates

    KEY DRIVERS

    GOVERNMENT INITIATIVES

    Dubai e-Government Initiative

    Mobile Payment Gateway mPay

    Services Offered

    Salik Recharge Road Transport Authority Traffic Fines Dubai Police

    Utility Bills Dubai Electricity and Water Authority

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    A large segment of the unbanked population in the MiddleEast is not comfortable with the use of technology forpayments and is guided my lots of myths and fear.

    Service providers will need to invest in simplifying thetechnology and interface, and in educating customers

    CREATING TECHNOLOGYUSAGE AWARENESS

    A wide distribution network of agents is critical to success

    in this market, but setting up and maintaining such a

    network can be difficult and costly in a some countries.

    Low start-up costs and an attractive commission structure

    for their network of agents will be critical for success.

    EASILY ACCESSIBILEDISTRIBUTION NETWORK

    The regulatory framework for financial transactions viamobile phones is currently not well developed.

    The Regulators may have to adopt strict and proactivemeasures with respect to KYC, TM which may add cost andslow adoption.

    OVERCOMINGREGULATORY BARRIERS

    Requirement of a Bank Account

    Not focusing on Unbanked Population

    Nascent Nature of the M-Money Industry

    LACK OF CLARITY ANDDIRECTION AMONGSERVICE PROVIDERS

    C G S G O O S

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    PRODUCT FEATURES

    Compliant with WPS (Wage Protection

    System)

    Offers Comprehensive Platform for Corporate

    Payroll and Remittance Service.

    Single Mode Salary Payment Banked and

    Unbanked Employees

    24 X 7 salary withdrawal and remittance (on

    ATMs).

    OEM Online Employee Management web

    based application for EmployeeRegistration and Payroll Management.

    CASH-OUT LOCATIONS

    Over 40 branches of Al Fardan Exchangeacross

    Over 650 Emirates NBD ATMs across UAE

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    MOBILE POS

    EMPLOYER

    ATM

    AL FARDAN e-

    MONEY

    BRANCH

    CENTRAL BANKOF UAE MINISTRY OFLABOUR

    AL FARDAN

    EXCHANGE

    1

    2 3

    4

    5

    6

    7

    8

    REGISTRATION

    SIFFILETRANSFER

    SIF FILE PROCESSING SIF FILE VERIFICATION

    INITIATE SALARY

    TRANSFER

    PROCESS SALARY

    TRANSFER

    CONFIRM SALARY

    TRANSFER

    UPDATE SALARYTRANSFER

    EMPLOYEE SALARY

    CASH-OUT

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    215 Mill ion International Migrants Worldwide sent an estimated US$325 Bill ion totheir families in developing countr ies in 2010 and will reach US$374 Bil lion

    by 2012

    Source: Migration & Remittance Handbook 2011, World Bank

    SUB-SAHARANAFRICA

    US$ 21.5 Billion

    UNITED STATESUS$ 48 Bill ion

    MEXICOUS$ 22.6 Billion

    LATIN AMERICAUS$ 58.1 Billion

    MOROCCOUS$ 6.4 Billi on

    INDIA

    US$ 55 Billi on

    PAKISTANUS$ 9.4 Billio n

    CHINAUS$ 51 Bill ion

    PHILIPPINES

    US$ 21.3 Billion

    GCCUS$ 63.75 Billion

    AUSTRALIAUS$ 3 Billion

    EUROPEAN UNIONUS$ 42.3 Billion

    REMITTANCE SENDING COUNTRIES

    REMITTANCE RECEIVING COUNTRIES

    BANGLADESHUS$ 11.1 Billion

    EGYPTUS$ 7.7 Billio n

    RUSSIAN FEDERATION

    US$ 18.6 Billion

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    REACHPARTNER

    NETWORK

    REACHm-Remittance

    PAYROLL CARD

    BANK

    ACOCUNT

    1 32

    MOBILE

    WALLET

    BANK

    ACCOUNT

    CASH

    BENEFICIARY

    4

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    Reloadable Prepaid Card that offers consumers

    with:

    Secure alternative to CASH

    Ideal replacement to Travelers Cheques

    Better control over spending with benefit ofworldwide acceptance

    Available in AED & USD Currencies

    Accepted Globally on VISA network POS, ATM

    & Online

    Support Features Card to Card Transfer

    Balance Inquiry

    Transaction History

    Dedicated Web Service on

    http://www.travelezcard.com

    Dedicated Call Centre Service (600544474)

    http://www.travelezcard.com/http://www.travelezcard.com/
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    Payroll Cards

    M-Remittance Wallets

    Prepaid Cards

    NFC Enabled M-Payments

    Credit / Debit Cards

    Rise in Prominence of Remittance Wallets and NFC EnabledM-Payment are to dilute the share of other Wallet Options

    such as Physical Wallets and Card Based Payment Systems.

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