“Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.
-
Upload
anabel-toby -
Category
Documents
-
view
216 -
download
2
Transcript of “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.
![Page 1: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/1.jpg)
“Walking the Talk”
Kelvin J. CochranFire Chief
Atlanta Fire Rescue Department
![Page 2: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/2.jpg)
2
Introduction
My Story
New Beginnings
![Page 3: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/3.jpg)
3
Shaping the Future
“Whenever anyone tries to tell us what to do, even a person with a legitimate position of authority,
there arises in us a spirit or attitude of resistance.”
![Page 4: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/4.jpg)
4
“Our resistance to others ruling over us is also due to the spirit
of leadership that God placed in us when He created us.”
--Myles Munroe
Shaping the Future
![Page 5: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/5.jpg)
5
We resist unless we are:
In charge; calling all the shots
A part of an organization with shared beliefs, motives and values
Led by a leader with shared beliefs, motives and values
The Nature of Resistance
![Page 6: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/6.jpg)
6
Resisters are in a constant state of ambiguity, frustration and uncertainty.
The Nature of Resistance
![Page 7: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/7.jpg)
![Page 8: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/8.jpg)
8
Organizational StagnancyA period where activities that were once exciting have become common and routine
Lack luster and enthusiasmUnwilling to challenge dissentersFinancial incentives do not resolve dissatisfaction
The Need to Change
![Page 9: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/9.jpg)
9
Organizational Stagnancy
Slow attrition/slow promotions
Tolerate things we used to detest
Relationships more important than mission
Average is disguised as excellence
The Need to Change
![Page 10: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/10.jpg)
10
Organizational Stagnancy
Succumb to good, rather than aspire for great
Make excuses rather than make a change
Cling to past traditions that have lost their value
The Need to Change
![Page 11: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/11.jpg)
11
Creating and exchanging messages within a network of inter-
dependant relationships with the goal of reducing environmental
uncertainty.
Organizational Communications
![Page 12: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/12.jpg)
12
“Culture is the foundation of organizational
communications.”
Organizational Culture
![Page 13: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/13.jpg)
13
Personality and Character
Vision, Mission, Values
Organizational Priorities
Leadership
Decision Making
Communications
Organizational Culture
![Page 14: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/14.jpg)
14
Responsibility (The obligation to make decisions and take action)
Authority (The right to make decisions and take actions)
Accountability (Having to answer for the results)
Fundamentals of Participation
![Page 15: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/15.jpg)
15
Organizations must have a Vision for
the future…
![Page 16: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/16.jpg)
16
Helping People…
…In The Future
Vision Statement
![Page 17: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/17.jpg)
17
Helping People…
…Now
Mission Statement
![Page 18: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/18.jpg)
18
Organizational goals supercede personal goals
Commitment to controls and culture
Sincere desire for others to succeed
Successful Organizations are Mission Driven
![Page 19: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/19.jpg)
19
The Mission Must Be Clearly Communicated.
![Page 20: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/20.jpg)
20
Every thing we do…
Every decision we make...Must be Mission Driven.
We must ask ourselves, does this decision better help us accomplish our mission?
Organizations Must Be… Mission Driven
![Page 21: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/21.jpg)
21
There are things that we “stand for”…
There are things that we WILL NOT “stand for”…
Organizational Values
![Page 22: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/22.jpg)
22
Human Resources
Professional Development
Emergency Preparedness and Response
Facilities, Equipment, Supplies, Technology
Customer Service Programs
Public Information, Public Education and Public Relations Programs
Organizational Priorities
![Page 23: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/23.jpg)
23
Predictable
Visible
Accessible
Approachable
Leadership Culture
![Page 24: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/24.jpg)
24
Autocratic
Democratic
Laissez-faire
Situational Leadership
Organizational Leadership
![Page 25: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/25.jpg)
25
Directing
Coaching
Supporting
Delegating
Situational Leadership
![Page 26: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/26.jpg)
26
Autocratic
Group
Consulting
Delegating
Decision Making
![Page 27: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/27.jpg)
27
“When leaders make decisions that impact personnel, the
personnel impacted should be a part of the decision making
process.”
![Page 28: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/28.jpg)
Citizens
Department
Division of Labor
Groups
Individuals
Leader
Decision Making Priorities
![Page 29: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/29.jpg)
29
Keeping members informed is essential
Information empowers personnel
The more information, the happier...
No secrets policy
Establishing expectations
Culture of Communications
![Page 30: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/30.jpg)
30
Executive Staff Meetings
General Staff Meetings
Battalion Meetings
Emails
Teleconferences
Fire Station Visits
Communications Culture
![Page 31: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/31.jpg)
31
Image Facilities
Appearance
First Impression
Visibility
Public Treatment
Internal Treatment
Organizational Culture
![Page 32: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/32.jpg)
You’ve got to want to be there! If you don’t enjoy coming to work do yourself a favor…
Committed to the organization’s mission What is my role/part?
You’ve got to want to make a difference Be grateful! Stop complaining!
Be a positive influence on organizational outcomes and impacts Do your job the best you can do.
Everyone Contributes to Organizational Culture
![Page 33: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/33.jpg)
33
Competence
Controls
Climate
![Page 34: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/34.jpg)
34
Knowledge
Skills
Abilities
Wisdom
Competence
![Page 35: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/35.jpg)
35
Lines of Authority
Chain of Command
Rank
Job Description
Controls
![Page 36: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/36.jpg)
36
Rules
Regulations
Laws
Codes
Controls
![Page 37: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/37.jpg)
37
Harassment Free Workplace
Use of Profanity
Zero Tolerance Drug Policy
‘Ism Free
Dread Free
Climate
![Page 38: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/38.jpg)
38
Organizational Communications
The model of the organization’s structure determines the culture of the organization which effects organizational communications.
![Page 39: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/39.jpg)
39
Organizational Communications
Classical Model ~ MachinePeople are components of the machine.
Human Resource Model ~ SocialSocial needs and actualization potential for people.
Human Relations Model ~ AlivePeople have social needs; People want to belong, etc.
![Page 40: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/40.jpg)
Classical Model
Extremely Formal
Strict Chain of Command
Exploitative Authoritative
High Mistrust
![Page 41: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/41.jpg)
41
Classical ModelDecision Making at Upper Level
Upward Communication Minimized
Adversarial Top/Bottom
Emphasize Discipline
![Page 42: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/42.jpg)
42
Human Resource ModelCommunicate to Motivate Employees
Value Employees
Emphasis on Organizational Goals
Basically Formal, Top/Down
![Page 43: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/43.jpg)
43
Human Resource ModelSome Bottom Up ~ Limited
Meet Social Needs
Meet Branch/Division Needs
![Page 44: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/44.jpg)
44
Human Relations ModelFormal and Informal
Chain of Command Flexibility
Emphasize Participation
Meet Individual Needs
Decision Making Decentralized
![Page 45: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/45.jpg)
45
Human Relations ModelAuthority ~ Knowledge and Competence
Informal Organization Recognized
Develop Each Employee
Entrepreneurial Opportunities
Rewards/Discipline
![Page 46: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/46.jpg)
![Page 47: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/47.jpg)
Motivating yourself to do the things you do not necessarily want to do
Organizational values over personal values
Organizational goals over personal goals
Self-monitoring
Facing fears head-on
Personal Leadership
![Page 48: “Walking the Talk” Kelvin J. Cochran Fire Chief Atlanta Fire Rescue Department.](https://reader030.fdocuments.us/reader030/viewer/2022032518/56649cc35503460f9498c0fb/html5/thumbnails/48.jpg)
48
QUESTIONS