9 STEPS
To Revolutionize Your Tourism Business
Consumer Research Brand Posi2oning
Workshop Facilita2on Brief Development
Cultural Recalibra2on CEO Life Hacking
Not Knowing/Nurturing:
the Audience the Funnel the Lures the Brand the Tools
Not Loving:
the Audience the Brand the Tools
Misalignment:
Fragmenta2on Expecta2ons
Roles
ñ 256% inquiries ñ 110% sales
ñ 31% revenues In one year
*different clients
Rethink Iden2fy Ideate
Inves2gate Evaluate Inspire Align
Express Reassess
9
RETHINK YOUR THINKING
Customers ≠
Customers
Inspired >
Informed
Guessing Is
Expensive
Brief = 80% solution
(a killer brief ignites magic)
LIONS, horses & DOGS
focus on ‘who + why’
(v. ‘how’)
I N V E S T I G A T E
magnetic virtues rule
wall of fame/shame
measure
have a goal
identify the problem & key levers
“A single moment
of human emotion is
enough to create a masterpiece”
[Anne Sackville]
simplify the complicated
explore & nurture
everything
consistent voice & promise
everything doesn’t have
to do the same job
regroup RECAP
reconsider
amend the brief rinse, repeat
show > tell cut away
follow the love
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