WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.
-
Upload
derek-dickerson -
Category
Documents
-
view
218 -
download
0
Transcript of WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.
![Page 1: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/1.jpg)
WA Equal Justice Community Leadership Academy
Retreat 1
Intro to Systems and Strategic Thinking
![Page 2: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/2.jpg)
• Define what systems thinking is and why important
• Utilize basic systems thinking tools
• Apply systems thinking to your own work
Session objectives
![Page 3: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/3.jpg)
A process of looking at underlying structures, cause and effect relationships, and interdependencies among various parts of a whole with the goal of developing effective, feasible solutions that address underlying causes of problems.
Systems & Strategic Thinking
![Page 4: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/4.jpg)
System definition
sys·tem noun \ˈsis-təm\ a group of related parts that move or
work together
1: a regularly interacting or interdependent group of items forming a unified whole
![Page 5: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/5.jpg)
Examples of Systems
![Page 6: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/6.jpg)
Cats of Borneo
https://www.youtube.com/watch?v=17BP9n6g1F0
![Page 7: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/7.jpg)
Cats of Borneo – Key Teaching Points Cats of Borneo – Key Lessons
![Page 8: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/8.jpg)
A Common Systems Problem
Intake is down
Increase outreach
More client contact
Increased intake
Not enough staff
Close or reduce intake
Community perceives
LS not helpful
![Page 9: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/9.jpg)
Understanding systems
Intake System
![Page 10: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/10.jpg)
Understanding systems
Intake System
Number of Staff
Office culture
Office hours & location
Language access
Staff training
Phone systems
![Page 11: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/11.jpg)
Complexities
• Because of their complexity, systems can be difficult to understand
• We need tools to unpack them to “see” what’s going on
• Some visual metaphors can help us …
![Page 12: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/12.jpg)
Iceberg
![Page 13: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/13.jpg)
![Page 14: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/14.jpg)
Dominoes
![Page 15: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/15.jpg)
Additional Definitions
System
Interconnected set of elements that is coherently organized to achieve a purpose
Systems thinking
The ability to understand these
interconnections in such a way as to achieve a
desired purpose
Elements or players
True purpose of system
Interactions between them
![Page 16: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/16.jpg)
Typical v. Systems view
Typical view Systems view
Focus on symptoms Focus on root causes
Problems viewed as independent See cause and effect relationships
Short term focus Balance short & long-term views
Fix symptom and perception is problem is solved
Enables you to work on higher leverage solutions that involve redesigning the system
Clear actions, department by department Requires cross-functional coordination to address issue
Focus on parts Deals with whole
![Page 17: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/17.jpg)
Analyzing the root causes: 5 whys
why• Because …..
Why?
why• Because … .
Why?
why• Because ….
Why?
why• Because ….
Why?
Why • Because…Why?
![Page 18: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/18.jpg)
Iceberg Model
Events
Waterline
Trends & Patterns
Tangible Structures
Intangible Structures – Mental Models
Structures
REACT
ANTICIPATE
DESIGN
![Page 19: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/19.jpg)
Intangible Structures: mental models – addressing intake issues
IT staff Management staff
Existing clients
Intake staff
.
Funders
Potential clients
Case handlers
![Page 20: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/20.jpg)
Iceberg Model - Purpose
Events
Waterline
Trends & Patterns
Tangible Structures
Intangible Structures – Mental Models
DESIGNStructures
REACT
ANTICIPATE
Purpose
![Page 21: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/21.jpg)
Flipping the Iceberg
Events
Trends & Patterns
Tangible Structures
Intangible Structures – Mental Models
Structures
Purpose
Patterns & Trends
Events
![Page 22: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/22.jpg)
Why use systems thinking?
• To put things into context and address problems holistically (e.g. situational, relational, historical)
• To reveal power arrangements, rules and norms
• To identify interconnections
• To surface root causes and contributing factors
• To identify leverage points
• To generate strategic options for intervention
![Page 23: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/23.jpg)
Fundamental Systems Thinking Steps
• What is the current situation? What happened and what's been happening?
• Why is the current situation the way it is?
• How can we improve the performance of this system?
why
Why
why
why
Why
![Page 24: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/24.jpg)
Changing Systems
• Systems are transformed by finding leverage points that can induce and reinforce ongoing change
• An action in one area can affect all other areas.
• Systems are designed to be self-perpetuating.
• Actions and gains are followed by reactions and retrenchments.
![Page 25: WA Equal Justice Community Leadership Academy Retreat 1 Intro to Systems and Strategic Thinking.](https://reader034.fdocuments.us/reader034/viewer/2022051516/56649ede5503460f94bef205/html5/thumbnails/25.jpg)
Selecting Strategies for Changing Systems
• Conduct a systems analysis to identify what structures are operating at different levels and to surface root causes
• Generate options where and when you can leverage change and make transformative impacts.
• Weigh the options, then choose a focused strategic intervention or initiative.