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Transcript of W21: Dispute Management
8/17/2019 W21: Dispute Management
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SAP ECC 5.00
March 2006
English
W21: Dispute Management
SAP AGDietmar-Hopp-Allee 16
610 !all"or# German$
%&il"ing %loc' Con#ig&ration G&i"e
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Copyright
) Cop$right 2006 SAP AG. All rights reser*e".
+o part o# this p&,lication ma$ ,e repro"&ce" or transmitte" in an$ #orm or #or an$ p&rpose itho&t theepress permission o# SAP AG. /he in#ormation containe" herein ma$ ,e change" itho&t prior notice.
Some so#tare pro"&cts mar'ete" ,$ SAP AG an" its "istri,&tors contain proprietar$ so#tare componentso# other so#tare *en"ors.
Microso#t !in"os &tloo' an" PoerPoint are registere" tra"emar's o# Microso#t Corporation.
%M D%2 D%2 3ni*ersal Data,ase S42 Parallel S$sple MS4ESA A S470 AS4800 S470S4800 iSeries pSeries Series 9Series 94S A:P ntelligent Miner !e,Sphere +et#init$ /i*oli an"n#ormi are tra"emar's or registere" tra"emar's o# %M Corporation in the 3nite" States an"4or otherco&ntries.
racle is a registere" tra"emar' o# racle Corporation.
3+ 4pen S:41 an" Moti# are registere" tra"emar's o# the pen Gro&p.
Citri CA Program +eigh,orhoo" Meta:rame !in:rame i"eo:rame an" M<i!in are tra"emar's or
registere" tra"emar's o# Citri S$stems nc.
H/M; M; H/M; an" !7C are tra"emar's or registere" tra"emar's o# !7C< !orl" !i"e !e,Consorti&m Massach&setts nstit&te o# /echnolog$.
=a*a is a registere" tra"emar' o# S&n Micros$stems nc.
=a*aScript is a registere" tra"emar' o# S&n Micros$stems nc. &se" &n"er license #or technolog$ in*ente"an" implemente" ,$ +etscape.
MaD% is a tra"emar' o# M$S>; A% Se"en.
SAP ?47 m$SAP m$SAP.com Apps App an" other SAP pro"&cts an" ser*ices mentione" herein asell as their respecti*e logos are tra"emar's or registere" tra"emar's o# SAP AG in German$ an" in se*eralother co&ntries all o*er the orl". All other pro"&ct an" ser*ice names mentione" are the tra"emar's o# their respecti*e companies. Data containe" in this "oc&ment ser*es in#ormational p&rposes onl$. +ationalpro"&ct speci#ications ma$ *ar$.
/hese materials are s&,@ect to change itho&t notice. /hese materials are pro*i"e" ,$ SAP AG an" itsa##iliate" companies BSAP Gro&pB #or in#ormational p&rposes onl$ itho&t representation or arrant$ o#an$ 'in" an" SAP Gro&p shall not ,e lia,le #or errors or omissions ith respect to the materials. /he onl$arranties #or SAP Gro&p pro"&cts an" ser*ices are those that are set #orth in the epress arrant$statements accompan$ing s&ch pro"&cts an" ser*ices i# an$. +othing herein sho&l" ,e constr&e" asconstit&ting an a""itional arrant$.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Icons
Icon Meaning
Ca&tion
Eample
+ote
?ecommen"ation
S$nta
Typographic Conventions
Type Style Description
Example text !or"s or characters that appear on the screen. /hese incl&"e #iel"names screen titles p&sh,&ttons as ell as men& names paths an"options.
Cross-re#erences to other "oc&mentation.
Example text Emphasi9e" or"s or phrases in ,o"$ tet titles o# graphics an" ta,les.
EAMP;E /E/ +ames o# elements in the s$stem. /hese incl&"e report namesprogram names transaction co"es ta,le names an" in"i*i"&al 'e$
or"s o# a programming lang&age hen s&rro&n"e" ,$ ,o"$ tet #oreample SE;EC/ an" +C;3DE.
Example text Screen o&tp&t. /his incl&"es #ile an" "irector$ names an" their pathsmessages so&rce co"e names o# *aria,les an" parameters as ell asnames o# installation &pgra"e an" "ata,ase tools.
EXAMPLE TEXT e$s on the 'e$,oar" #or eample #&nction 'e$s s&ch as F2 or the
ENTER 'e$.
Example text Eact &ser entr$. /hese are or"s or characters that $o& enter in thes$stem eactl$ as the$ appear in the "oc&mentation.
<Example text> aria,le &ser entr$. Pointe" ,rac'ets in"icate that $o& replace theseor"s an" characters ith appropriate entries.
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Contents1 P&rpose................................................................................................................................... 5
2 Preparation..............................................................................................................................5
2.1 Prere&isites..................................................................................................................5
7 C&stomi9ing............................................................................................................................. 6
7.1 Create a Case ?ecor" Mo"el........................................................................................6
7.2 Create Attri,&te Pro#ile..................................................................................................F
7.7 Create al&es #or Attri,&te Escalation ?eason............................................................I
7.8 Assign Escalation ?easons to an Attri,&te Pro#ile.........................................................
7.5 Create Pro#ile #or Case Search......................................................................................
7.6 Create :&nction Pro#ile................................................................................................11
7.F Create /et Pro#ile.......................................................................................................12
7.I Create Stat&s Pro#ile...................................................................................................12
7. De#ine an" Con#ig&re Actions......................................................................................17
7.10 De#ine Case /$pes......................................................................................................187.11 Create al&es #or Attri,&te BCategor$B.........................................................................15
7.12 Create al&es #or Attri,&te B?easonB...........................................................................16
7.17 Create al&es #or Attri,&te B?oot Ca&se Co"eB...........................................................1F
7.18 De#ine Deri*ation o# Element /$pes.............................................................................1F
7.15 De#ine A&tomatic Stat&s Changes...............................................................................1I
7.16 De#ine /et D #or +otes...............................................................................................1
7.1F De#ine De#a< al&es #or Creation o# Disp&te Cases..................................................1
7.1I Acti*ate Process ntegration #or SAP Disp&te Management........................................20
7.1 Create Element /$pe #or Case ?ecor"........................................................................21
7.20 Create Element /$pe #or Case Search........................................................................22
7.21 Create Element /$pe #or Case M$ Search..................................................................22
7.22 Enter Action Pro#ile in Case /$pe................................................................................27
7.27 A&tomatic !rite-## o# Disp&te Cases.........................................................................28
7.28 De#ine tet t$pe #rom %iller Direct................................................................................25
7.25 Assign Case /$pes #or Disp&te Cases #rom SAP %iller Direct.....................................25
7.26 De#ine ?easons #or SAP %iller Direct...........................................................................26
7.2F Clearing Proce"&res in Acco&nting Con#ig&ration.......................................................26
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
W21: Dispute Management
/his ,&il"ing ,loc' shos ho Disp&te an" Collections Management help companies to re"&cesales "a$s o&tstan"ing to sa*e time an" costs an" impro*e c&stomer relationship management.
SAP Disp&te Management ena,les cross-"epartment "isp&te resol&tion an" streamlines theentire "isp&te management process.
1 Purpose
/his con#ig&ration g&i"e pro*i"es the in#ormation $o& nee" to set &p the con#ig&ration o# this,&il"ing ,loc' man&all$.
# $o& "o not ant to con#ig&re man&all$ an" pre#er an a&tomate" installation process &sing %CSets an" other tools re#er to the installation g&i"e o# this ,&il"ing ,loc'.
2 Preparation
2.1 Prerequisites
# $o& ant to &se this ,&il"ing ,loc' $o& m&st #irst install the #olloing ,&il"ing ,loc's(
uil!ing loc" Description
%72 %est Practices ?47 nstallation
=02 rgani9ational Str&ct&re
+F0 :inancial Acco&nting
+F1 %asic Cost Acco&nting
+F8 Cost o# Sales Acco&nting
=05 Materials Management
=08 Sales an" Distri,&tion
=70 Master Data
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
# Customi$ing
#.1 Create a Case %ecor! Mo!el
&se/he case recor" mo"el i"enti#ies the t$pes o# o,@ects that can ,e relate" to a case( #inancial"oc&ments c&stomer or *en"or master "ata etc. t also has a logical str&ct&re that gro&ps theo,@ects. t is recommen"e" to not create a case mo"el #rom scratch ,&t rather to cop$ thestan"ar" SAP-"eli*ere" mo"el an" then change it to meet $o&r nee"s.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SC'S(
IM) Menu Financial Supply Chain Management Dispute Management Dispute Case Processing Element Types and CaseRecord Model Create and Process Case Record Model
2. # a "ialog ,o Change to a different RMS is "ispla$e" select 3DMJDSP3/E #or the ?MSD an" choose Continue (Enter). therise $o& can change the ?MS ,$ selecting theChange RMS ,&tton in mi""le le#t section an" entering the ?MS D in the "ialog ,o Changeto a different RMS.
7. Select ?ole-%ase" ie in the &pper le#t section o# the "ialog.
8. n the tree *ie in the mi""le le#t section o# the "ialog epan" the no"e ?ecor" an" Case?ecor" Mo"els.
5. n the tree *ie in the mi""le le#t section o# the "ialog ,elo the no"e ?ecor" an" Case?ecor" Mo"els right-clic' on the no"e Mo"eler #or Case ?ecor"s in Disp&te Managementan" select Create.
6. n the tool,ar o# the Mo"eler in the &pper mi""le section select Model
oad local file an"open the #ile Kdispute case model.xmlL.
F. n the tool,ar o# the Mo"eler select !ttri"utes for Record Model the ,&tton to the right o# theSa#e ,&tton. n the screen Change !ttri"utes enter the "escription Z_DISPTE_M!DEL in
#iel" Short description. o& can either assign $o&r on *al&e #or 3ni&e D or clic' theGenerate 3ni&e "enti#ier ,&tton #or the s$stem to generate a 3ni&e D. Select Continue(Enter).
I. n the tree *ie in the mi""le le#t section o# the "ialog ,elo the no"e ?ecor" an" Case?ecor" Mo"els right-clic' on the no"e Mo"eler #or Case ?ecor"s in Disp&te Managementan" select Find
. Select Search (F$).
10. Select the entr$ ith the short "escription NJDSP3/EJMDE;( this is the SAP-"eli*ere"entr$.
11. Select Copy (Enter).
12. /he stan"ar" case mo"el is no liste" in the Histor$ area in the loer le#t section o# the"ialog o# the organi9er. Select the mo"el an" #rom the Acti*ities men& select %therFunctions &' Copy Model an" select the ne copie" mo"el.
17. n the tool,ar o# the Mo"eler choose Sa#e the one ith the "isc an" select Sa*e.
18. n the tool,ar o# the Mo"eler select !ttri"utes for Record Model the ,&tton to the right o# theSa#e ,&tton. n the screen Change !ttri"utes enter a "escription o# $o&r mo"el in #iel"
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Short description. o& can either assign $o&r on *al&e #or 3ni&e D or clic' the Generate3ni&e "enti#ier ,&tton #or the s$stem to generate a 3ni&e D. Select Continue (Enter).
15. n the tool,ar o# the Mo"eler select the Sa#e ,&tton the one ith the "isc an" select Sa*e./he stat&s as "ispla$e" in the Mo"eler ill ,e "ispla$e" green Status Sa#ed .
#.2 Create 'ttri*ute Pro+ile&se/he attri,&te pro#ile "e#ines the "ispla$ an" maintenance properties o# each attri,&te. /he pro#ilecontrols the "ispla$ o# the case recor" the "ialog ,o hen a case is create" #rom A4? an" thecase search screen.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SP%,
IM) Menu Financial Supply Chain Management * Dispute Management* Dispute Case Processing * !ttri"ute Profile *Create
!ttri"ute Profile
2. n the Change +ie, -Profiles./ %#er#ie, screen select the pro#ile :+JDSP.
7. Select Copy !s (F0)1
8. n the Change +ie, -Profiles./ Details of Selected Set screen enter N:+DSP in #iel" !ttri"1Profile1
5. Choose Enter1
6. n the Specify o"2ect to "e copied select Copy !ll screen to cop$ the pro#ile an" all"epen"ent entries to the ne pro#ile.
F. n the Change +ie, -Profiles./ %#er#ie, screen in the tree *ie Dialog Structure on the le#t
si"e select !ssign !ttri"utes an" enter the #olloing "ata(
Attrib. Group Row Column Req.Entry
Invi-sible
Drop-down
Ce!"- box
#o$$in$
CA%E&'I'#E () (() (()
CA%E&'*+E () ((, (()
CA'EGR* () (( (() / /
C0A1GED&2* () ()3 (()
C0A1GE&'I4E () ()3 ((5
C#%ED&2* () ()6 (()
C#%I1G&'I4E () ()6 ((5
CREA'ED&2* () () (()
CREA'E&'I4E () () ((5
E%CA#&REA%1 () ((7 ((5 / /
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
E/'&8E* () (() ((5
E/'&RE9 () ((, ((5 /
9I1&2:8R% () ((5 ((5
9I1&C1'AC'&9A/ () (); ((5
9I1&C1'AC'&9A/C () (5( ((5
9I1&C1'AC'&4AI# () (); (()
9I1&C1'AC'&1A4E () ()7 (()
9I1&C1'AC'&'E# () ()7 ((5
9I1&CRDI1A'R () (( (() / /
9I1&CREDI'ED&A4' () ()) (() /
9I1&DI%+:'ED&A4' () ()( ((5 /
9I1&DI%+:'E&C:RR () (), (() /
9I1&D:E&DA'E () ((7 (() /
9I1&8:11R () ((5 (()
9I1&1'&%#=&A4' () ()5 ((5 /
9I1&RIGI1A#&A4' () ()( (() /
9I1&+AID&A4' () ()) ((5 /
9I1&R'&CCDE () ((3 ((5 / /
9I1&R'&99&A4' () ()5 (() /
+#A1&E1D&DA'E () ((; (() /
+RIRI'* () ((6 ((5 / /
+RCE%%R () ((3 (() / /REA%1&CDE () (( ((5 / / /
RE%+1%I2#E () (( ((5 /
%'A'&RDER1 () ((6 (() / / /
I. Select Sa#e (Ctrl3S) to sa*e $o&r entries.
#.# Create -alues +or 'ttri*ute (scalation %eason/
&seo& can &se this MG acti*it$ to create the permitte" *al&es #or the attri,&te ?eason #orEscalation. SAP alrea"$ "eli*ers reasons #or escalation.
o& can &se the MG acti*it$ Assign ?easons #or Escalation to Attri,&te Pro#ile to "eterminehich escalation reasons to &se #or hich attri,&te pro#ile.
Proce!ure
1. Access the acti*it$ as #ollos(
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGA//?JSESCA;
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * !ttri"ute Profile * !ttri"ute+alues * Create +alues for !ttri"ute -Escalation Reason.
2. n the Change +ie, -Reason for Escalation./ %#er#ie, screen choose 4e, Entry .
7. Enter the #olloing "ata(
(scalation Tet
!0 Appro*e" #or A&tomatic !rite-o##
8. Choose Sa#e (Ctrl3S)1
#. 'ssign (scalation %easons to an 'ttri*ute Pro+ile
&seo& can &se this MG acti*it$ to select the permitte" *al&es #or each attri,&te pro#ile #or theattri,&te Reason for Escalation.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGJA//?ESCA;
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * !ttri"ute Profile * !ttri"ute
+alues * !ssign Escalation +alues to an !ttri"ute Profile
2. n the Determine 5or6 !rea/ Entry "ialog ,o enter ?9I1DI%+ an" choose Continue.
7. n the Change +ie, -Reason for Escalation./ %#er#ie, screen *eri#$ the #olloing *al&es.
(scalation Tet
!0 Appro*e" #or A&tomatic !rite-o##
8. Choose Sa#e (Ctrl3S)1
#.3 Create Pro+ile +or Case Search&sen this MG acti*it$ $o& ma'e the settings #or the case search. o& can "e#ine the #olloing(
• ;a$o&t o# the selection screen
• :iel"s that are mo"i#ia,le in the case search
o& can either create $o&r on pro#ile or &se a stan"ar" pro#ile
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Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM# &sing C&stomi9ing ,@ect SCMGCJ;CP?:;IM) Menu Financial Supply Chain Management * Dispute Management
* Dispute Management * Dispute Case Processing * CaseSearch * Create Profile for Case Search
2. n the Change +ie, -Case Search Profile./ %#er#ie, screen choose 4e, Entry an" enterthe #olloing(
Pro+ile 4ame o+ Pro+ile
N:+J;C C&stomi9a,le Disp&te Case
7. Choose Sa#e (Ctrl3S)1
8. n the Change +ie, -Case Search Profile./ %#er#ie, screen select the line $o& @&st entere".
5. n the Change +ie, -Case Search Profile./ %#er#ie, screen in the tree*ie DialogStructure on the le#t si"e select Selection Fields an" enter the #olloing "ata(
Row Column Attrib. %ele!tion ptions
(() (() +RCE%%R /
(() ((5 CREA'E&'I4E /
((5 (() %'A'&RDER1 /((5 ((5 +RIRI'* /
((, (() E/'&8E* /
((, ((5 E/'&RE9 /
(( (() CA%E&'I'#E /
(( ((5 CA'EGR* /
((3 (() 9I1&8:11R /
((3 ((5 +#A1&E1D&DA'E /
((6 (() 9I1&DI%+:'ED&A4' /
((6 ((5 9I1&DI%+:'E&C:RR
6. Choose Sa#e (Ctrl3S)1
F. n the Change +ie, -Case Search Profile./ %#er#ie, screen in the tree*ie DialogStructure on the le#t si"e select Modifia"le Fields choose 4e, Entries an" enter the #olloing"ata(
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Attrib.
E%CA#&REA%1
+RCE%%R
RE%+1%I2#E
I. Choose Sa#e (Ctrl3S1)
#.5 Create 6unction Pro+ile
&seo& can &se this MG acti*it$ to assem,le the #&nctions that $o& ant to pro*i"e #or $o&r #&nctionpro#ile. All case t$pes to hich $o& then assign this #&nction pro#ile pro*i"e the correspon"ing#&nctions an" "ispla$ the rele*ant case components.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM# &sing C&stomi9ing ,@ect SCMGCJ:3+CP?:
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Function Profile *Customer&Specific Functions * Create Function Profile
2. n the Change +ie, -Function Profile./ %#er#ie, screen select the ro ith the FunctionProfile( N:+DSP.
7. n the Change +ie, -Function Profile./ %#er#ie, screen in the tree*ie Dialog Structure onthe le#t si"e "o&,le-clic' !llo,ed functions.
8. n the Change +ie, -!llo,ed functions %#er#ie, screen choose 4e, Entries an" enter the
#olloing "ata(9un!tion 2utton%eq %eq Assi$ned 4enu
CA%E&#G&%:2 (
9I1&ADD&1E&DI%+&#I1E&I'E4 (; /
9I1&C1'AC' )(
9I1&C1'AC'&C0A1GE&#CA# )( 9I1&C1'AC'
9I1&C1'AC'&GE' )( 9I1&C1'AC'
9I1&C1'AC'&#I%' )( 9I1&C1'AC'
9I1&CRR&CREA'E ))
9I1&E/C&'RIGGER )5 9I1&'RIGGER
9I1&%0&'RIGGER )5 9I1&'RIGGER
9I1&'RIGGER )5
+RI1' (,
RE9RE%0 ( /
RE%I (3 /
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
%A=E (5
%'A':%&ACCE+' (
%'A':%&RE+E1 (6
%'A':%&=ID (7 /
%:2C4+1E1'&1'E% (5 /
%:2C4+1E1'&RECRD ()
'GG#E&DI%+#A*&C0A1GE ()
5. Choose Sa#e.
#.7 Create Tet Pro+ile
&sen this MG acti*it$ $o& create a tet pro#ile. n the tet pro#ile $o& "e#ine hich tet Ds $o& ant
to &se #or $o&r case notes.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM# &sing C&stomi9ing ,@ect SCMGCJ/E/P?:
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Text Profile * Create TextProfile
2. n the Change +ie, -Text Schema./ %#er#ie, screen select the ro ith Text Profile set toN:+DSP.
7. n the Change +ie, -Text Schema./ %#er#ie, screen in the tree*ie Dialog Structure onthe le#t si"e "o&,le-clic' Text 7Ds.
8. n the Change +ie, -Text 7Ds./ %#er#ie, screen choose 4e, Entries an" enter the #olloing"ata(
ID Des!ription %equen!e Invisible Externally
((() (()
(((5 ((5 /
(((, ((
((( ((,
9(() ((3
9((5 ((6
5. Choose Sa#e
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
#.8 Create Status Pro+ile
&sen this MG acti*it$ $o& can create a stat&s pro#ile. A stat&s pro#ile contains m<iple stat&s *al&esthat can ,e assigne" to a case. Stat&s is an attri,&te that the &ser can set #or each case.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM# &sing C&stomi9ing ,@ect SCMGCJS/A/P?:
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Status Management *Create Status Profile
2. n screen Change +ie, -Status Profile./ %#er#ie, select the ro ith Stat1 Prof1 set toN:+DSP.
7. n screen Change +ie, -Status Profile./ %#er#ie, in the tree*ie Dialog Structure on thele#t si"e "o&,le-clic' Status +alues.
8. n screen Change +ie, -Status +alues./ %#er#ie, choose 4e, Entries an" enter the#olloing "ata(
%tatus %tatus Des!ription %ystem%tatus
0i$est%tatus
Event
)( 1ew (() )( CREA'ED
5( In +ro!ess ((5 3( I1+RCE%%
,( 2usiness Complete ((5 5( I1+RCE%%
( 1ot @ustiied - Car$e ba!" ((5 ,( I1+RCE%%
3( Closed (( ( C4+#E'ED
6( Conirmed ((7 3(
;; =oided ((; 5(
5. Choose Sa#e (Ctrl3S)
#.9 De+ine an! Con+igure 'ctions
&sen this MG acti*it$ $o& "e#ine the case t$pes #or SAP Disp&te Management. /he case t$pe is thecentral propert$ o# a "isp&te case. t gro&ps the *ario&s C&stomi9ing settings #or eampleattri,&te pro#ile an" stat&s pro#ile. !hen $o& create a case $o& #irst ha*e to speci#$ a case t$pe.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SPP6C'DM
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Correspondence * Define
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
and Configure !ctions
2. n the Display +ie, -PPF/ !pplications in Customi8ing./ %#er#ie, screen choose Display &'Change (Ctrl3F9).
7. n the Change +ie, -PPF/ !pplications in Customi8ing./ %#er#ie, screen choose 4e,
Entries.8. Enter the #olloing "ata(
'ppl. :+JDM
Description SAP Disp&te Management :-A?
Date Pro+ile
,*. Type
5. Choose Sa#e (Ctrl3S).
6. Select the ro ith the !ppl1 *al&e @&st entere" :+JDM.
F. n screen area Customi8ing and Configuration choose Define !ction Profile and !ctions.
I. n the Change +ie, .!ction Profile./ %#er#ie, screen choose 4e, Entries an" enter the#olloing "ata(
'ction Pro+ile. Description
:+JDM SAP Disp&te Management( Correspon"ence :-A?
NJ:+JDM Con#ig&ra,le Disp&te Management( Corresp :-A?
. Choose Sa#e (Ctrl3S).
10. Select the ro ith !ction Profile *al&e o# NJ:+JDM an" "o&,le-clic' on #ol"er !ctionDefinition.
11. Choose 4e, Entries an" Enter the #olloing "ata(
'ction De+inition Description
NJ:+JDMJE+DJ+/:CA/+JA Correspon"ence( Disp&te Case !as Close"
NJ:+JDMJESCA;A/+JA nternal Correspon"ence( Disp&te Case !asEscalate"
NJ:+JDMJ+:?E>3ES/JM Correspon"ence( >&er$ to C&stomer
NJ:+JDMJ+:JM Correspon"ence( Sen" n#ormation to C&stomer
NJ:+JDMJS/A?/J+/:CA/+JA Correspon"ence( Disp&te Case !as Create"
12. Choose Sa#e (Ctrl3S).
#.10 De+ine Case Types
&sen this MG acti*it$ $o& "e#ine the case t$pes #or SAP Disp&te Management. /he case t$pe is thecentral propert$ o# a "isp&te case. t gro&ps the *ario&s C&stomi9ing settings #or eampleattri,&te pro#ile an" stat&s pro#ile. !hen $o& create a case $o& #irst ha*e to speci#$ a case t$pe.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGJC/PEJPP:IM) Menu Financial Supply Chain Management * Dispute Management
* Dispute Case Processing * Case Types * Define CaseTypes
2. n the Change +ie, -Case Type Maintenance./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
Case Type ND:M
4ame 3ser-Changea,le Disp&te Case
%MS ID 3DMJDSP3/E
Case %ec. Mo!el 3sing :8 help select the mo"el ith tet NJDSP3/EJMDE; ascreate" in chapter Create a Case Record Model
(lemt Type ID;Case<
3DMJSPSJCASE
(lement TypeID;%ec<
NJ3DMJSPSJCASEJ?EC?D
(lmt Type ID:4otes
3DMJSPSJCASEJ+/ES
'ttri*.Pro+ile N:+DSP
6unct. Pro+ile N:+DSP
Status Pro+ile N:+DSP
Tet Pro+ile N:+DSP
Terminology
'ction Pro+ile NJ:+JDM
Process :JDM
Int.4o.%ange 01
8. Choose Sa#e.
#.11 Create -alues +or 'ttri*ute =Category=
&se3se this MG acti*it$ to create permitte" *al&es #or the attri,&te Categor$.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGJA//?CA/EGIM) Menu Financial Supply Chain Management * Dispute Management
* Dispute Case Processing * Case Types * Create+alues for !ttri"ute :Category:
2. n the Change +ie, -+ie,/ Category./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
Case Type Category Tet
>6DM 0001 Pricing4%illing
>6DM 0002 Shipping
>6DM 0007 Pro"&ct-relate">6DM 0008 ?et&rne" Goo"s
>6DM 0005 Miscellaneo&s
8. Choose Sa#e.
#.12 Create -alues +or 'ttri*ute =%eason=
&se3se this MG acti*it$ to create permitte" *al&es #or the attri,&te ?eason.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGJA//??EAS+
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Case Types * Create+alues for !ttri"ute :Reason:
2. n the Change +ie, -Case/ Reasons./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
Case Type Category Tet
>6DM 0000 3n'non
>6DM 0001 ;ate Deli*er$
>6DM 0002 Shortage 4 :reight Claims
>6DM 0007 Pa$ment Pro,lems
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
>6DM 0008 ?et&rns
>6DM 0005 /ra"e Promotion
>6DM 0006 Damage" Goo"s
>6DM 000F Pricing iss&e
8. Choose Sa#e.
#.1# Create -alues +or 'ttri*ute =%oot Cause Co!e=
&sen this MG acti*it$ $o& "e#ine $o&r correspon"ence processes. Since the Post Processing:rameor' is &se" to process correspon"ence its C&stomi9ing is also &se" to "e#ine theprocesses. /here#ore in this MG acti*it$ the correspon"ence t$pes are represente" ,$ actionsthat are gro&pe" in an action pro#ile. /he action pro#ile is assigne" to a case t$pe.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SPP6C'DM
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Case Types * Create +aluesfor !ttri"ute :Root Cause Code:
2. n the Determine 5or6 !rea/ Entry screen enter ?9D4 an" choose Continue.
7. n the Change +ie, -Case/ Root Cause Code./ %#er#ie, screen choose 4e, Entries.
8. Enter the #olloing "ata(
Case Type Category Tet
>6DM 0001 Carrier Error
>6DM 0002 Shipping Department Error
>6DM 0007 Data Maintenance Error
>6DM 0008 C&stomer Error
>6DM 0005 C&stomer Ser*ice Error
>6DM 0006 Sales Department Error
>6DM 000F ED Error
>6DM 000I Pro"&ct >&alit$ Error
5. Choose Sa#e.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
#.1 De+ine Derivation o+ (lement Types
&se/he integration to acco&nting a""s a&tomatic lin's to SAP ,&siness o,@ects to the "isp&te case in"i##erent processes.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect 3DMJSPSJADM+
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Process 7ntegration *Define Deri#ation of Element Types
2. n the Change +ie, -Determination of Element Type./ %#er#ie, screen choose 4e,Entries.
7. Enter the #olloing "ata(
bB. 'ype #o$.%ystem Element 'ypeID
28+9 Enter te lo$i!al system o our !lient :D4&%+%&28+9
2%EG Enter te lo$i!al system o our !lient :D4&%+%&2%EG
81A) Enter te lo$i!al system o our !lient :D4&%+%&81A)
%CA%E Enter te lo$i!al system o our !lient :D4&%+%&%CA%E
=2R8 Enter te lo$i!al system o our !lient :D4&%+%&=2R8
8. Choose Sa#e.
#.13 De+ine 'utomatic Status Changes
&seo& onl$ ha*e to eec&te this MG acti*it$ i# $o& &se Acco&nts ?ecei*a,le Acco&nting :-A?.
Here #or each case t$pe $o& "e#ine stat&ses that are set in the "isp&te case ,$ the processintegration i# the "isp&te case is a&tomaticall$ close" a&tomaticall$ ritten o## or a&tomaticall$reopene".
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect 3DMJA3/JS/A/3S
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Process 7ntegration *Define !utomatic Status Changes
2. n the Change +ie, -Status Set !utomatically for Dispute Cases./ %#er#ie, screen choose4e, Entries.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
7. Enter the #olloing "ata(
'yp Automati!Reopen
Autom. ritten
Automati! Close
?9D4 5( 3( 3(
8. Choose Sa#e.
#.15 De+ine Tet ID +or 4otes
&sen this MG acti*it$ $o& "e#ine hich tet D is to ,e &se" #or the note hen "isp&te case arecreate" #rom acco&nting or #rom SAP %iller Direct or hen notes #rom SAP %iller Direct area""e" to an eisting "isp&te case.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect 3DMJA3/J/E/D
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Process 7ntegration *Define Text 7D for 4otes
2. n the Change +ie, -Text 7D ;sed to 7nclude 4otes./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
'yp ri$in Create Add
?9D4 A!!ountin$ ((() (((5
?9D4 2illier dire!t 9(() 9((5
8. Choose Sa#e.
#.17 De+ine De+ault -alues +or Creation o+ Dispute Cases
&se
n this section $o& can con#ig&re "e#a< *al&es #or the attri,&tes on the "ialog screen #or creatinga "isp&te case in :inancial Acco&nting processes. n a""ition ,asic *al&es #or creating a "isp&tecase case t$pe an" categor$ that are not rea"$ #or inp&t on the "ialog screen are "eri*e".
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e 6DM?C&ST01
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
IM) Menu Financial !ccounting * !ccounts Recei#a"le and !ccountsPaya"le * S!P Financial Supply Chain Management *Process 7ntegration ,ith !ccounts Recei#a"le !ccounting *Define Default +alues for Creation of Dispute Cases
2. n the Change +ie, -Company Code./ %#er#ie, screen select the ro ith Company Code
%P01 an" select ;ser&Changea"le Dispute Case #or #iel" Case Type.
7. Choose Details.
8. n the Change +ie, -Company Code./ Details screen enter the #olloing "ata(
6iel! -alue
Category Miscellaneo&s
%eason 3n'non
Priority Me"i&m
1st Priority SD Doc&ment n*oice
2n! Priority Pa$ment ?e#erence n*oice
#r! Priority ?e#erence e$ 1 Disp&te" tem
5. Choose Sa#e.
#.18 'ctivate Process Integration +or S'P DisputeManagement
&sen this MG acti*it$ $o& acti*ate the connection o# SAP Disp&te Management to $o&r Acco&nts?ecei*a,le an" Acco&nts Pa$a,le.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e 6DM?C&ST00
IM) Menu Financial !ccounting * !ccounts Recei#a"le and !ccountsPaya"le * S!P Financial Supply Chain Management *Process 7ntegration ,ith !ccounts Recei#a"le !ccounting *
!cti#ate Process 7ntegration for S!P Dispute Management
2. n the Change +ie, -<TE !pplication 7ndicator./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
Appl. A 'ext
9I-D4 / 9%C4 Dispute 4ana$ement
8. Choose Sa#e.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
#.19 Create (lement Type +or Case %ecor!
&se/his con#ig&ration is "one in the ?egistr$. /he ?egistr$ stores "e#initions o# all the components o#the Disp&te Case an" pro*i"es technical in#ormation to programs as cases are create" an"
change". /his registr$ can ,e maintaine" ith transaction SRMRE"EDIT.
Proce!ure
1. Access the acti*it$ as #ollos(
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Create RMS 7D
2. n the !rea 7D screen select SJA?EAJCMG. All c&stomi9ing entries #or Disp&te Management are locate" in the Application ?egistr$ inarea SJA?EAJCMG.
/he stan"ar" "eli*er$ contains the element t$pe ;DM=SPS= C!SE=REC%RD. Do not &sethis element t$peO create $o&r on element t$pe #or case recor"s. /he element t$pe;DM=SPS=C!SE=REC%RD is onl$ an eample. SAP reser*es the right to ma'e non-compati,le changes to the element t$pe ;DM=SPS=C!SE=REC%RD. !hen $o& create$o&r on element t$pe #or case recor"s $o& can &se the element t$pe;DM=SPS=C!SE=REC%RD as a cop$ template.
7. +a*igate to no"e Ser#ice Pro#ider for Case Records - SCMGJSPJCASEJ?EC?D an"epan" that no"e. ?ight-clic' on the Element /$pe 3DMJSPSJCASEJ?EC?D an" selectCop$ #rom the contet men&.
8. n the Copy Element Type screen enter the #olloing "ata(
Element /$pe D Short Description
NJ3DMJSPSJCASEJ?EC?D Case ?ecor"
5. n the Copy Element Type screen choose Sa#e (Ctrl3S). Sa*e the o,@ect as a local o,@ect.
6. Do&,le clic' on the ne no"e.
F. n the Element Type screen go to ta, page Connection Parameter +alues and select Display Change (Shift3F9)
I. n the Element Type screen on ta, page Connection Parameter +alues select the line ithParameter D M%DE=7D an" choose Change.
. :rom the pop-&p in"o select the ?MSJD 3DMJDSP3/E.
10. n the Change Parameter +alue screen &se the :8 help to one or more recor"s mo"els that
$o& ant to &se in this case recor". Select the recor" mo"el NJDSP3/EJMDE; create"in chapter Create a Case Record Model .
11. Select Sa#e (Ctrl3S).
#.20 Create (lement Type +or Case Search
&sen this MG acti*it$ $o& "e#ine the element t$pe #or the case search.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e S%M%()(DITCIM) Menu Financial Supply Chain Management * Dispute Management
* Dispute Case Processing * Case Search * CreateElement Type for Case Search
2. n the !rea 7D "ialog ,o choose !rea 7D %&AREA&C4G an" choose Copy .
7. ;ocate the element t$pe 3DMJSPSJCASEJ;CA/? ?egistr$ Path( Application ?egistr$ SJA?EAJCMG 3DMJSPJCASEJ;CA/? 3DMJSPSJCASEJ;CA/?.
8. ?ight-clic' on the 3DMJSPSJCASEJ;CA/? entr$ an" select Cop$.
5. n the Copy Element Type "ialog ,o assign the #olloing name an" "escription(
(lement Type ID Short Description
NJ3DMJSPSJCASEJ;CA/? :in" !SD Disp&te Case
6. n the Copy Element Type screen choose Sa#e (Ctrl3S). Sa*e the o,@ect either as a localo,@ect or &se a or',ench re&est.
#.21 Create (lement Type +or Case My Search
&sen this MG acti*it$ $o& "e#ine the element t$pe #or $o&r case search.
Proce!ure1. Access the acti*it$ as #ollos(
Transaction Co!e S%M%()(DITC
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Case Search * CreateElement Type for Case Search
2. n the !rea 7D "ialog ,o choose !rea 7D %&AREA&C4G an" choose Copy .
7. n the Registry/ Customi8ing Mode screen &n"er the top no"e S=!RE!=CM> epan" thes&,hea"ing ;DM=SP=C!SE=%C!T%R .
8. Select the element create" in the pre*io&s acti*it$ Create Element Type for Case Search.5. :rom the contet men& choose the #&nction Copy .
6. n the Copy Element Type "ialog ,o assign the #olloing name an" "escription(
(lement Type ID Short Description
NJ3DMJSPSJMJCASES M$ !SD Disp&te Cases
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
F. n the Copy Element Type screen choose Sa#e (Ctrl3S). Sa*e the o,@ect either as a localo,@ect or &se a or',ench re&est.
#.22 (nter 'ction Pro+ile in Case Type&sen this MG acti*it$ $o& "e#ine the case t$pes #or S!P Dispute Management . /he case t$pe is thecentral propert$ o# a "isp&te case. t gro&ps the *ario&s C&stomi9ing settings #or eampleattri,&te pro#ile an" stat&s pro#ile. !hen $o& create a case $o& #irst ha*e to speci#$ a case t$pe.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e SM#0 &sing C&stomi9ing ,@ect SCMGJC/PEJPP:
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Case Types * Define CaseTypes
2. n the Change +ie, -Case Type Maintenance./ %#er#ie, screen choose 4e, Entries.
7. Enter the #olloing "ata(
Case'ype
1ame Case Re!ord 4odel ID Att+r. 9!t.+r
ZFDM se#$%&a'(ea)le
Dispute %ase
SRM_M!D*2A+A,-%F/0/21/AA+3E0311,2-*,
ZFINDISP ZFINDISP
%tat.+roile
'ext+roile
R4% ID Element 'ypeID Case
Element 'ype IDRe!ord
ZFINDISP ZFINDISP DM_DISPTE DM_SPS_%ASE E'te# t&e eleme'tc#eated i' acti4it5
%#eate Eleme't T5pe 6o#%ase Reco#d
Element 'ype ID
1otes
Int.1o.Ran$
e
+ro!ess A!tion +roile
DM_SPS_%ASE_N!TES *1 F_DM E'te# t&e actio'
p#o6ile Z_FIN_DM
c#eated i' acti4it5
De6i'e a'd %o'6i(u#eActio's
8. Choose Sa#e.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
#.2# 'utomatic Write@,++ o+ Dispute Cases
&se
!hen "isp&te cases are ritten o## a&tomaticall$ the rele*ant enhancement "e#ines the acco&ntassignment o# the o##setting posting. SAP pro*i"es a "e#a< implementation #or this hich &sesthe settings to ,e ma"e here to "etermine the G4; acco&nt an" the cost center.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e %4, &sing C&stomi9ing ,@ect CJ/:DMJ!?/E::
IM) Menu Financial !ccounting * !ccounts Recei#a"le and !ccountsPaya"le * S!P Financial Supply Chain Management *
S!P Dispute Management Process 7ntegration * !utomatic5rite&off of Dispute Cases * Edit Settings
2. n the Display +ie, -Settings for 5riting %ff Dispute Cases./ %#er#ie, screen select thero ith Company Code %P01.
7. n the Display +ie, -Settings for 5riting %ff Dispute Cases./ %#er#ie, screen in the tree*ie Dialog Structure on the le#t si"e "o&,le-clic' >eneral edger !ccounting .
8. n the Change +ie, ->eneral edger !ccounting./ %#er#ie, screen choose 4e, Entriesan" Enter the #olloing "ata(
Case Type %eason )AB 'ccount
3ser-Changea,le Disp&te Case 0000 F8F500
3ser-Changea,le Disp&te Case 0001 682003ser-Changea,le Disp&te Case 0002 68200
3ser-Changea,le Disp&te Case 0007 F8F500
3ser-Changea,le Disp&te Case 0008 F8F500
3ser-Changea,le Disp&te Case 0005 F8F500
3ser-Changea,le Disp&te Case 0006 F8F500
3ser-Changea,le Disp&te Case 000F F8F500
5. n the Display +ie, -Settings for 5riting %ff Dispute Cases./ %#er#ie, screen in the
tree*ie Dialog Structure on the le#t si"e "o&,le-clic' Cost Center .6. n the Change +ie, -Cost Center./ %#er#ie, screen choose 4e, Entries an" set Cost
Center to )6(5.
F. Choose Sa#e.
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
#.2 De+ine tet type +rom iller Direct
&sen this MG acti*it$ $o& create a tet pro#ile. n the tet pro#ile $o& "e#ine hich tet Ds $o& antto &se #or $o&r case notes.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e %4, &sing C&stomi9ing ,@ect SCMGCJ/E/P?:
IM) Menu Financial Supply Chain Management * Dispute Management * Dispute Case Processing * Text Profile * Create TextProfile
2. n the Change +ie, -Text Schema./ %#er#ie, screen select the ro ith Text Profile set to
N:+DSP.7. n the Display +ie, -Settings for 5riting %ff Dispute Cases./ %#er#ie, screen in the
tree*ie Dialog Structure on the le#t si"e "o&,le-clic' Text 7Ds.
8. ;ocate the ro ith 7D set to 9(().
5. Enter Se?uence *al&e (((.
6. Choose Sa#e.
#.23 'ssign Case Types +or Dispute Cases +rom S'Piller Direct
&sen this MG acti*it$ $o& "e#ine hich case t$pe the s$stem is to &se #or "isp&te cases create" inthe component SAP %iller Direct. o& can select the same case t$pe that $o& &se #or "isp&tecases create" #rom Acco&nts ?ecei*a,le or Disp&te Case Processing.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e 9D4&C:%'(6
IM) Menu Financial !ccounting * !ccounts Recei#a"le and !ccountsPaya"le * S!P Financial Supply Chain Management *
S!P Dispute Management Process 7ntegration * 7ntegration,ith S!P <iller Direct * !ssign Case Types for DisputeCases from S!P <iller Direct
2. n the Change +ie, -Default +alues for Company Code./ %#er#ie, screen select the roith Company Code set to %P01.
7. Choose Details.
8. n the Change +ie, -Default +alues for Company Code./ Details screen enter the #olloing"ata(
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SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Case Type Category %eason Priority
3ser-Changea,le Disp&te Case 0
5. Choose Sa#e.
#.25 De+ine %easons +or S'P iller Direct
&sen this MG acti*it$ $o& "e#ine hich "isp&te case reasons &sers o# SAP %iller Direct sho&l" ha*eaccess to an" the names #or the reasons in SAP %iller Direct.
o& &se this acti*it$ partic&larl$ hen $o& onl$ ant to &se some o# the reasons that $o& ha*e"e#ine" in the s$stem #or Disp&te Case Processing internall$ itho&t ma'ing them *isi,le #or $o&r ,&siness partners in SAP %iller Direct.
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e 9D4&C:%'(
IM) Menu Financial Supply !ccounting * !ccounts Recei#a"le and !ccounts Paya"le * S!P Financial Supply ChainManagement * S!P Dispute Management Process7ntegration * 7ntegration ,ith S!P <iller Direct * DefineReasons for S!P <iller Direct
2. n "ialog ,o Select Case Type enter :ser-Can$eable Dispute Case an" choose
Continue.
7. n the Change +ie, -Dispute Case Reasons for <iller Direct./ %#er#ie, screen choose 4e, Entries.
8. n the 4e, Entries/ %#er#ie, of !dded Entries screen enter the #olloing "ata(
%eason Permit Selection Description o+ %eason
;ate Deli*er$
Shortage 4 :reight Claims
?et&rns
Damage" Goo"s Pro"&ct >&alit$
Pricing iss&e
5. Choose Sa#e.
#.27 Clearing Proce!ures in 'ccounting Con+iguration
&se
/he p&rpose o# this acti*it$ is to maintain the "oc&ment t$pes #or trans#er posting.
) SAP AG Page
8/17/2019 W21: Dispute Management
http://slidepdf.com/reader/full/w21-dispute-management 27/27
SAP Best Practices !21( Disp&te Management( Con#ig&ration G&i"e
Proce!ure
1. Access the acti*it$ as #ollos(
Transaction Co!e ,
2. n the Maintain !ccounting Configuration/ Clearing Procedures & ist screen "o&,le-clic' theline ith clearing proce"&re K3M%3CH+GL.
7. n the Maintain !ccounting Configuration/ Clearing Procedures @ Data Screen enter the#olloing "ata.
6iel! -alue
Doc&ment /$pe A4? A2
Doc&ment /$pe A4P A2
Doc&ment /$pe G4; A2
8. Choose Sa#e (Ctrl3S.
5. Choose <ac6 (FA).