VSAT Installation

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Gilat Satellite Networks, Ltd. - Proprietary and Confidential - Gilat CES Course CatalogJuly - Dec 2009Page 1


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GilatsCustomer Educational Services department is committed to delivering focused, cost-effective training programs designed to maximize your organizations ability to successfullydesign, configure, operate and manage your network using Gilat products.

To keep pace with new product designs and technology, we continually enhance ourcourseware and develop new offerings. The instructional design of our courses is a blend ofpresentations, discussion and hands-on exercises, allowing attendees to fully benefit fromtheir studies. Students acquire new skills and knowledge through practicing what is learnt ina controlled instructor-facilitated setting consisting of the most up-to-date software andhardware. A team of highly skilled engineers who are also professional educators staffsGilats CES department, each with a rich background and expertise in training techniques

and methodology.

A variety of courses is available and custom curriculums can be tailored to your specificoperation and personnel. The Hub Operations courses guide Tier 1 support personnelthrough System Theory, Architecture, Data-Flow, Installation, Operation, basicTroubleshooting & Maintenance procedures. The Advanced Hub Operators courses aredesigned to enhance the skill set of Tier 2 level support personnel who will be responsible forperforming high-level Network diagnostics and troubleshooting. The Advanced courses alsoenable the Hub Operator to configure and maintain optional various add-on applications suchas QoS, Voice, and Internet Page Accelerator, Multicast for the data products, E1, and Call

Analyzers for the Telephony products. The troubleshooting course enables senior huboperators to practice simulate and system faults giving providing analysis knowledge anddeep understanding. A variety of associated technology seminars that are needed as

preliminary knowledge for Gilat products are offered, including Internetworking, TCP/IP,Basic and Advanced Telephony, and E1. Customized courses are available for Call Centerswho will be supporting VSAT customers.

Students who successfully complete the Standard or Advanced Hub Operators Courses willreceive a Tier 1 or Tier 2 Support Accreditation Certificate.

All courses are conducted at one of Gilats certified training centers located in the companyheadquarters and Thailand. Each facility is equipped with the latest Hub, NMS/ConfigurationSoftware, Remote VSATs and applications equipment. Custom curriculums or on-sitetraining pricing can be provided upon request.

With Best Regards

Boaz Neeman-Golan

Manager Customer Educational Services

Gilat Customer Educational Services Overview


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Courses held at Gilats Training CentersCourse Length(days)

CourseCode

SkyEdge II Hub Operations 5-8 Customized SE II 101SkyEdge II VSAT and Antenna Installers 2 SE II 221SkyEdge II Advanced Course 5 SE II 202

SkyEdge II Advanced Course at customer site 5 -6 Customized SE II 212

SkyEdge II Sizing course 3 SE II 230

SkyEdge II Troubleshooting course 5 SE II 229

Course Length(days)

CourseCode

SkyEdge Hub Operations 5-10 Customized SE 101SkyEdge VSAT and Antenna Installers 2 SE 221SkyEdge Advanced Course 5 SE 202

SkyEdge Advanced telephony course 5 SE 225

SkyEdge Advanced Course at customer site 5-10 Customized SE 227

SkyEdge Advanced Course at Gilat 5-10 Customized SE 228

SkyEdge Troubleshooting course 8 SE 229

SkyEdge Sizing course 3 SE 230

SkyEdge hub operation and monitoring Tier 3 5 SE 300

Course Length(days)

CourseCode

SkyStar 360E Hub Operations 5 360E 101SkyStar 360E Advanced Hub Operators 5 360E 102SkyStar 360E VSAT and Antenna Installers 2 360E 221

Gilat Product Courses


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Courses held at Gilat Training CentersCourse Name Course Length

(days)Course

Code

Gilat Preliminary Internetworking Course 2 NET 101

Gilat Preliminary Telephony Course 2 TEL 101

Courses held at Gilat Training Centers or at Customer SiteCourse Name Course Length

(days)Course

Code

Call Center Support Specialists 2 CCS 101VSAT Installers Train the Trainer course 3 TTT 101

NOTE

The course syllabus, supplied at the time of registration of each course,may differ slightly from the Course Objectives in this catalog at thediscretion of Gilat.

Gilat Preliminary Knowledge Courses

Call Center/Support Courses


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Course Name: SkyEdge II Hub Operations

Course Code:SE II 101

Prerequisites: NET 101 or previous networking experience

Duration: 4 to 8 days. The first 5 days are dedicated to the SkyEdge II Hub Operationsubjects and the additional 3 days are tailored according to the customers additional systemfeatures.

Enrollment:Minimum 6, Maximum 14

Location: Gilat Educational Centers (Lima Peru / Bangkok Thailand / Petach Tikva Israel) or Customers Site

Course Overview:

The SkyEdge II Hub Operations course is aimed at Tier 1 & 2 Hub operators who will beinstrumental in operating and maintaining the SkyEdgeII Hub and Remote VSATs.Participants should enroll in a scheduled course just prior to the Hub installation.The overall objectives of the course are to introduce participants to the SkyEdgeII systemfrom a theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.

Course Objectives:

Upon completion of the first 5 days of the course, the student will successfully be able to:

Describe the System Architecture, features, system components and

associated functions Identify and connect Hub components

Explain the attributes of the DVB-RCS inbound access schemes

Understand DVBS2 essentials

Install configure and troubleshoot a VSAT

Describe the architecture of the NMS and the functions of each topology &icon

Login/Log-off of the NMS

Add/delete/modify VSAT regions and VSATs

Create/copy/modify component configuration templates

Analyze NMS Alarms and Events

Back up and restore NMS database parameters

Perform daily and periodic Hub Maintenance Procedures Upon completion of the additional course days (up to 3) the student will successfully be

able to:

Understand and operate the SkyEdgeII features installed at the particularcustomers site

Configure relevant SkyEdgeII components to support the specified features


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Course Name:SkyEdge II VSAT and Antenna Installers


Prerequisites/Required Skills:

Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required.

Duration:2 Days


Location: Gilat Educational Center (company headquarters) and customer site

Course Overview:

This course is aimed at technicians who will be installing and/or maintaining remote VSATs.If sub-contractors are planned to install the VSATs, it is highly recommended that theyparticipate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.

Course Objectives:Upon completion of this course, the students will be able to:

Explain the network architecture and basic theory of the VSAT operation

Have a fundamental understanding of Basic Satellite Communications as well asrelevant Satellite and RF terminology/acronyms

Describe the advantages and disadvantages of a Satellite Based network ascompared to alternative broadband technologies

Illustrate the basic Inbound and Outbound data flow

List and describe the ODU subcomponents

Explain the features, relevant LEDs and displayed LCD parameters of the IDU

Demonstrate the VSAT configuration procedures

List and describe all the steps involved in the commissioning process

Determine the best suitable antenna mount for various installations

Assemble all the components of the ODU/Feed Assembly

Assemble, install and peak antenna for optimum performance using a SpectrumAnalyzer or Field Strength meter

Prepare IFL cables and connectors using a crimp/cutter tool for RG-6 and RG-11 coax

Weatherproof RF connectors using MOCAPTM

or COAXSEALTM

Calculate the Look-Angle for a given location

Point the VSAT antenna using a DVB capable Field Strength Meter or SpectrumAnalyzer

Configure a PC with the required network parameters

Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that the installation was successful


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Course Name:SkyEdge II Advanced Hub Operators

Course Code:

SE II 302

Prerequisites:Attendance of Hub Operations Course. At least 6 months experience workingwith the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication fundamentals is recommended.

Duration:5 days


Location:Gilat Educational Center

Course Overview:

This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge II system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.


Understand the SkyEdge II Access mechanism

Comprehend SkyEdge II hub architecture

Use relevant options on the NMS, including:

o Multicasting

o Implement Link-Layer and Network-Layer QoS mechanisms

o Configure advanced static IP Routing scenarios on the DPS and VSATs

Configure various high-level IP routing scenarios on the DPS and VSATs, including:o NAT

o Dynamic IP Routing (RIP)

Practice hub troubleshooting


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Course Name:SkyEdge II Advanced Hub Operators at Customers Site

Course Code:

SE II 212

Prerequisites:Attendance of Hub Operations Course. At least 6 months experience workingwith the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication fundamentals is recommended.

Duration:Minimum 4 days Maximum 6 days


Location:Gilat Educational Center

Course Overview:

This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge II system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.


Understand the SkyEdge II Access mechanism

Comprehend SkyEdge II hub architecture

Use relevant options on the NMS, including:

o Multicasting

o Implement Link-Layer and Network-Layer QoS mechanisms

o Configure advanced static IP Routing scenarios on the DPS and VSATs

o Implement Voip in SkyEdge II Configure various high-level IP routing scenarios on the DPS and VSATs, including:

o NAT

o Dynamic IP Routing (RIP)

Practice hub troubleshooting


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Course Name:SkyEdge II Sizing Training Course


Prerequisites:At least 1 year experience working with VSAT systems. Basic knowledge of Excel and somebackground in Math and Algebra are required.

Duration:3 days


Location: Gilat Educational Center or Customers site

Course Overview:

This course teaches how to perform the necessary calculations in order to carry out systemsizing from the customers perspective.This training is characterized by a practical approach, going progressively from simple tomore complex sizing scenarios, always through practical cases.This training also provides the tools to understand a different angle of the SkyEdge II systemand its present capabilities. The course provides the skills to handle sizing tools and relateditems, such as frequency planning. In addition, the course explains the need to reformulatethe link budgeting.

Course Objectives:

Upon completion of this course, the students will be able to:

Describe the essentials of the SE II Access protocols.

Calculate bandwidth and all characteristics of the Outbound given specific requirements.

Calculate and make knowledgeable decisions upon the entire Inbound mechanism,bandwidths, frequencies, and schemes.

Evaluate a particular system for scenarios involving single and multiple applications andadd-ons to the SkyEdge II system.

Evaluate the benefit of adopting new system enhancements.

Calculate potential consequences of modifying system parameters.

Command frequency planning and gap-closing knowledge on the Inbound scheme thatenables system sizing.

Understand manual sizing calculations and deductions. Use skillfully sizing tools and spreadsheets.


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Course Name: SkyEdge Hub Operations

Course Code:SE101

Prerequisites:TEL 101, NET 101 or previous networking and telephony experience

Duration: 5 to 10 days. The first 5 days are dedicated to the SkyEdge Hub Operationsubjects and the additional 5 days are tailored according to the customers additional systemfeatures.


Location: Gilat Educational Centers or Customers Site

Course Overview:The SkyEdge Hub Operations course is aimed at Tier 1 & 2 Hub operators who will beinstrumental in operating and maintaining the SkyEdge Hub and VSATs. Participants shouldenroll in a scheduled course just prior to the Hub installation.The overall objectives of the course are to introduce participants to the SkyEdge system froma theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.

Course Objectives:

Upon completion of the first 5 days of the course, the students will be able to:

Describe the system architecture, features, system components andassociated functions

Identify and connect Hub components Explain the attributes of traditional access schemes as well as Gilats unique

FTDMA access scheme and its various modes including RA, DA, PDA, CRA, and GA Dual-Bit Rate

Install and configure a VSAT

Describe the architecture of the NMS and the functions of each topology &icon

Log-on/Log-off of the NMS

Add/delete/modify VSAT Logical Groups and VSATs


Analyze NMS Alarms and Events

Back up and restore NMS database parameters

Perform daily and periodic Hub Maintenance Procedures Upon completion of the additional course days (up to 5) the student will successfully be

able to:

Understand and operate the SkyEdge features installed at the particularcustomers site

Configure relevant SkyEdge components to support the specified features


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Course Name:SkyEdge VSAT and Antenna Installers

Course Code:SE221


Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required.

Duration:2 Days


Location: Gilat Educational Center (company headquarters) and customer site

Course Overview:

This course is aimed at technicians who will be installing and/or maintaining remote VSATs.If sub-contractors are planned to install the VSATs, it is highly recommended that theyparticipate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.




Describe the advantages and disadvantages of a Satellite Based network ascompared to alternative broadband technologies



Explain the features, relevant LEDs and displayed LCD parameters of the IDU

Demonstrate the VSAT configuration procedures






Weatherproof RF connectors using MOCAP

TM

or COAXSEAL

TM



Configure a PC with the required network parameters

Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that the installation was successful


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Course Name:SkyEdge Standard Advanced Hub Operators

Course Code:SE202

Prerequisites: Completion of the SE Hub Operations course. At least 6 months experienceworking with the SkyEdge system. A strong background in Basic Networking, RF andSatellite Communication Fundamentals is recommended.

Duration:5 days


Location: Gilat Educational Center

Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsible

for Tier 2 support of the system and integration of advanced applications in the hub andVSATs. Course participants will receive extensive background information on thetechnologies supported by the SkyEdge system and covered by the course. The courseentails daily hands-on workshops enabling participants to practice system/equipmentconfigurations.


Understand relevant LAPU and Backbone parameters as defined on the NMS

Comprehend frequency planning and configuration Understand and configure relevant options on the NMS, including:

ADA Multicasting

Implement Link-Layer and Network-Layer QoS mechanisms

Understand advanced Telephony features and numbering plan configuration

Configure advanced static IP Routing scenarios on the DPS and VSATs

Configure various high-level IP routing scenarios on the DPS and VSATs, including:

NAT

Dynamic IP Routing (RIP)


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Course Name:SkyEdge Customized Advanced Course at Gilat

Course Code:SE227

Prerequisites: Completion of the Hub Operations Course and at least 6 months of workingexperience with the SkyEdge systems, Strong background in Basic Networking, RF andSatellite Communication Fundamentals is an advantage.

Duration:Customized - Minimum 5 days and Maximum 10 days


Location:Customer Educational Center at Gilat Headquarters

Course Overview:This course is aimed at the Field Service Engineers and Hub Operators who will beresponsible for the Tier-2 support and integration of the advanced features in the SE system.Course participants will receive extensive background information on the technologiessupported by SkyEdge. The course entails daily hands-on workshops enabling theparticipants to practice system/equipment configurations discussed in the training.

The course is a customized course and enables the potential participants to select the topicsof their interest from the training modules presented below and to determine the length of thecourse.

Note: The minimal duration of the course is 5 days; the maximal duration is 10 days.


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Training Modules:

The table below lists the available training modules and their duration:

Training Module Description Module Duration(Days)

Hub ArchitectureRefresher

Refresh your knowledge of the system architecture asa basis for the rest of the course

1Mandatory

Frequency Planning Perform Frequency planning and configure the systemusing a spreadsheet (a hardcopy is provided by theinstructor)

1

RIP and Static Routing Learn the concept of the RIP protocol and thenconfigure RIP and static routes in the system

1

LAPU, Backbone (BB)and HSP ConsoleCommands

Learn the relevant LAPU and Backbone parameters.View selected console commands and analyze theHSP status using these commands

1

QoS Become familiar with the DiffServ standard, andGilats implementation of the DiffServ and MPN.Configure IB QoS scenarios in the lab

1

Introduction to SS#7 Learn the basics of the SS#7 protocol and the relevantparameters in SkyEdge

1/2

Advanced Telephony Plan and configure the SkyEdge numberingmanipulation tables and other advanced telephonyfeatures

1

SkyAbis Introduction Understand the basics of the GSM standard and theGilat Abis implementation

1

Network Address

Translation (NAT)

Become familiar with the three different NAT

implementations in SkyEdge.Go over NAT study cases.

1

Basic VoIP Understand VoIP technology and Gilat implementationof this feature.Configure the Gilat basic VoIP solution

1

Introduction to Mesh Introduction to Gilats Mesh Voice and IP Solutions.Configure Mesh VSATs

1/2


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Course Name:SkyEdge Customized Advanced Course at customers site

Course Code:SE228

Prerequisites: Completion of the SE Hub Operations course. At least 6 months experienceworking with the SkyEdge system. Strong background in Basic Networking, RF and SatelliteCommunication Fundamentals is recommended.

Duration:Minimum 4 days


Location: Customerssite

Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsiblefor Tier 2 support of the system and integration of advanced applications in the hub andVSATs.Course participants will receive extensive background information on the technologiessupported by the SkyEdge system and covered by the course.Since this course is at customer premises, the hands-on part of the course based on thecustomer network, hub and network safety constrains.


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Training Modules:

The table below lists the modules available and the length of each one.

Title Description Length, days*

Hub ArchitectureRefresher

Refresh your knowledge of the systemarchitecture and NMS as a knowledge base forthe rest of the course

1-3Mandatory

Frequency Planning Understand the concept of Frequency Planningand perform an exercise.

1/2

RIP and Static Routing Learning the concept of the RIP protocol andstatic routes on the system.

1/2

LAPU, Backbone (BB)and HSP ConsoleCommands

Introduction to the relevant portions of LAPUand BBView selected console commands and analyzethe HSP status using these commands.

-1

QoS Comprehend the DiffServ standard; understandthe Gilat implementation of DiffServ and MPN.

1

Introduction to SS#7 Introduction to the SS#7 protocol and therelevant parameters on SkyEdge.

1/2

Advanced Telephony Plan the SkyEdge numbering manipulationtables and other advanced telephony features.

1/2

SkyAbis Introduction Understand the basics of the GSM standardand the Gilat Sky-Abis implementation

1

Network AddressTranslation (NAT)

Configure 3 different NAT implementations inthe system using case-studies.

1/2

Basic VoIP Understand VoIP technology and Gilatimplementation.

1/2

Introduction to Mesh Introduction to Gilats Mesh Voice and IPsolutions.Configure Mesh VSATs

1/2


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Course Name:SkyEdge System Troubleshooting

Course Code:SE 229

Prerequisites: Completion of the SkyEdge Hub Operations course. At least 12 monthsexperience working with the SkyEdge system. Strong background in Basic Networking, RFand Satellite Communication Fundamentals is recommended.

Duration:8 days


Location: Customer Educational Center at Gilat headquarters

Course Overview:

This course is aimed at SkyEdge Field Service Engineers and Experienced Hub Operatorswho will be responsible for Tier 2 and 3 support of the system. The course objective is toprovide course participants with thorough knowledge of the system and with experience insystem troubleshooting.

Course participants will receive background information about the system troubleshootingmethodology and the usage of common analysis and TE tools. Course participants will learnhow to identify performance degradation and how to evaluate and repair system failures. Thecourse includes daily hands-on exercises and real case-studies analysis.

Course Objectives:

Upon completion of this course, the students will be able to:

Quickly respond to any failure in the SkyEdge system. Understand SkyEdge troubleshooting methodologies.

Use common tools and test equipment: Perform over-all RF measurements of the OB/IB signals using a Spectrum Analyzer. Analyze and classify LAN traffic using a sniffer. Analyze ReportEdge reports. Use advanced CLI commands:

HSP

DPS

DCAS

VSAT

Server Farm

Etc Analyze and solve Network Access-related problems.

Understand the Parameters and Frequency Planning.

Understand and evaluate SkyEdge system behavior during: Normal operation Congestion states Fault states

Effectively communicate with Gilat Technical Support.


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Training Modules:

The table below contains a list of available training modules and length of each module.

Title Description Length,days

Troubleshootingmethodologies andcommon analysis tools.

Reviewing SkyEdge troubleshooting methodologies and problemsolving techniques used by Gilat Technical Support teams world-wide.

Understanding the usage of SkyEdge related tools and TE to identify,isolate, and repair RF, Access, Data and Telephony related problems.

Performing LAN Traffic analysis hands-on exercises, introduction to RFmeasurements, and CDR/ATR analysis hands-on practice.

Reviewing miss-configuration problems.

1

Hub RF Perform overall Inbound and Outbound RF measurements

Perform RF troubleshooting hands-on practice in the simulatedenvironment.

Reviewing and analyzing of Hub RF problems based on realcase-studies.

1

Hub Access Learning to use advanced HSP CLI commands to evaluate Access linkconditions.

Learning about the HSP and CSRM-scheduler functions.

Learning system frequency planning characteristics.

Reviewing and analyzing Hub Access problems based on realcase-studies.

2

Hub Data Learning to use advanced DPS CLI commands.

Learning how to evaluate Outbound Quality-of-Service and Server-Farm serviceability.

Reviewing and analyzing of Hub Data problems based on realcase-studies.

1

VSAT Access Learning to use relevant VSAT CLI commands.

Learning how to evaluate VSAT LAPU Access link condition.

Reviewing and analyzing VSAT-Data problems based on realcase-studies.

1

VSAT Data Learning to use relevant VSAT CLI commands,

Learning how to evaluate VSAT Data link (BB) condition.

Performing hands-on troubleshooting of the VSAT Data-relatedproblems.

Reviewing and analyzing of VSAT-Data problems based on real

case-studies.

1

System Telephony Learning how to use advanced DCAS CLI commands.

Learning how to evaluate GOS and overall telephony serviceabilityconditions.

Performing hands-on troubleshooting of the Telephony relatedproblems

Reviewing and analyzing of Hub Telephony problems based on realcase-studies

1


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Course Name:SkyEdge Sizing Training Course

Course Code:SE 230

Prerequisites:At least 1 year experience working with VSAT systems. Basic knowledge of Excel and somebackground in Math and Algebra are required.

Duration:3 Days


Location: Gilat Educational Center and customers site

Course Overview:This course teaches how to perform the necessary calculations to properly size the system

from the customers perspective.This training is characterized by a practical approach, going progressively from simple tomore complex sizing scenarios, always through practical cases.This training also provides the tools to understand a different angle of the SkyEdge systemand its present capabilities. The course provides the skills to handle sizing tools and relateditems, such as frequency planning. The course also explains the need to reformulate the linkbudgeting.


Describe the essentials of the LAPU and Backbone protocols. Understand Erlang telephony calculation (if customer is implementing SE telephony).

Calculate bandwidth and all characteristics of the Outbound given specific requirements.

Calculate and make knowledgeable decisions upon the entire Inbound composition,bandwidths, frequencies and schemes.

Evaluate a particular system for scenarios involving single and multiple applications andadd-ons to the SkyEdge system.

Evaluate the benefit of adopting new system enhancements

Calculate potential consequences of modifying system parameters.

Command frequency planning and gap-closing knowledge on the Inbound Scheme thatenables sizing of the system.

Perform manual sizing calculations and deductions.

Use skillfully sizing tools and spreadsheets. Perform link budget adjustments, and operational sizing issues formulation.


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Course Name: SkyEdge HubOperation and Monitoring Course

Course Code:SE 300

Prerequisites:SkyEdge Hub Operations Course + at least half a year of experience on SE huboperation.

Duration:5 Days


Location: Gilat HQ

Course Overview:The Gilat SkyEdge Hub Operation and Monitoring course is aimed at Tier 3 Hub operatorswho operate and maintain the Hub and remote VSATs, and at technical supervisors of theOperations department who wish to optimize the SkyEdge Hub network performance.

Participants can only enroll in a scheduled course after completing the Gilat SkyEdge HubOperations Course. The overall objectives of the course are to share with the participants theSkyEdge Hub Operation experience gained in Gilat Satellite Networks Ltd. over the years.The course entails hands-on workshops and exercises, to enable participants practicesystem and equipment operation and troubleshooting.

Course Objectives:Upon completion of this course, the student can successfully:

Refresh knowledge of the System overview.

Manage SkyEdge Hub operation environment.

Define High monitoring standards per users and use the standards as a troubleshootingtool.

Implement High monitoring standards of the SkyEdge network policy.

Plan and manage the implementation of an automatic monitoring of the SkyEdgenetwork environment.

Plan and implement a Call center working procedure.

Perform Troubleshooting and trouble solving of common end users complaints.

Understand Customer Relation Management methods.


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Course Name:Skystar 360E Hub Operations Course

Course Code:360E101

Prerequisites:NET101 or previous networking experience

Duration:5 Days


Location: Gilat Educational Centers and Customer site.

Course Overview:The Skystar 360E Hub Operations Course is aimed at Tier 1 Hub operators and technicianswho will be instrumental in operating and maintaining the Hub and remote VSATs.Participants should enroll in a scheduled course just prior to the Hub installation.

The overall objectives of the course are to introduce participants to the Skystar 360E systemfrom a theoretical, operational and practical perspective. The course entails daily hands-onworkshops and exercises, enabling participants to practice system/equipment configurationand perform basic troubleshooting.


Comprehend Satellite Communication Fundamentals as applied to a VSAT network

Describe the System Architecture, features, system components and associatedfunctions

Identify, assemble and connect Hub components

Trace the Inbound and Outbound dataflow in detail Explain the attributes of traditional access schemes as well as Gilats unique FTDMA

access scheme and its various modes including RA, DA, PDA, CRA, Dual -Bit Rate

Understand the Skystar 360Es unique Sync and timing loop mechanism

Implement Hub procedures such as Start-Up, Shutdown, Backup & Restore

Troubleshoot Tier 1 Hub/VSAT/System problems

Install and configure a VSAT

Describe the architecture of the NMS and the functions of relevant topologies & icons

Log-in/Log-off of the NMS

Add/delete/modify VSAT regions and VSATs


Generate configuration, database and statistical reports

Analyze relevant NMS Alarms and Events Implement relevant networking features on the HPS and VSATs

Configure basic IP Routing scenarios on the HPS and VSATs

Backup and restore System and NMS databases

Understand the function of the IPA Internet Farm and its sub-components

Perform daily and periodic Hub Maintenance Procedures


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Course Name:Skystar 360E Advanced Hub Operators

Course Code:360E102

Prerequisites: Completion of the Skystar Hub Operations course (360E-101). At least 12months experience working with the Skystar 360E system. A strong background inNetworking Essentials, RF and Satellite Communication Fundamentals is recommended.

Duration:5 days


Location: Customer Educational Center at Gilat headquarters

Course Overview:This course is aimed at Field Service Engineers and Hub Operators who will be responsible

for Tier 2 support and integrating advanced applications equipment to their hub. Participantswill also learn how to monitor network congestion and other problems on both the SatelliteLink and Network Layer. The course entails daily hands-on workshops enabling participantsto practice system/equipment configurations and perform advanced system troubleshooting.


Understand relevant LAPU and Backbone parameters as defined in the NMS

Use and analyze Target/UNIX and HPS commands as an advanced diagnostics tool

Troubleshoot Tier 2 Hub/VSAT/System Problems Understand and Configure relevant options on the NMS including

ADA Multicasting

Implement Link-Layer and Network-Layer QoS mechanisms

Configure Advanced static IP Routing scenarios on the HPS and VSATs

Configure various High-Level IP routing scenarios on the HPS and VSATs

Port and Address Access List Configuration

NAT

IP Priority

Dynamic IP Routing


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Course Name:Skystar 360E VSAT and Antenna Installers

Course Code:360E221


Previous work experience in VHF/UHF Land-Mobile, cellular, TVRO, terrestrial microwaveantenna installations or other RF related fields, is advantageous but not required

Duration:2 Days


Location:Educational Center at Gilat headquarters and customer site

Course Overview:

This course is aimed at technicians who will be installing and/or maintaining remote VSATs.In cases where sub-contractors will be installing the VSATs, it is highly recommended thatthey participate in this course as well. Participants will practice installing a Channel MasterKu-Band Antenna using a Spectrum Analyzer or Field Strength meter.




Describe the advantages and disadvantages of a Satellite Based network as comparedto alternative broadband technologies



Explain the relevant LEDs of the IDU as well as PC commands to check IP connectivity

Demonstrate the VSAT configuration procedure






Weatherproof RF connectors using MOCAP

TM

or COAXSEAL

TM



Configure PCs connecting to the VSAT with the required Networking parameters

Test and troubleshoot VSAT/Network integrity using basic networking commands inorder to verify that installation was successful


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Course Name:Gilat Basic Internetworking

Course Code:NET101

Prerequisites: None

Duration: 2 Days



Course Overview:This course is designed to introduce and review internetworking terminology, basic theoryand technologies as used in the Satellite and telecommunications industries.The course does not assume that the students have previous internetworking theory

knowledge or experience. Some basic networking knowledge or internetworking experienceis helpful due to the amount of material presented in two days.The purpose of the course is to provide a basic internetworking foundation in Local and Wide

Area Networks, Routing, TCP/IP, IP Addressing and overview of the OSI reference model.

Course Objectives:After completing the course, the students will be able to:

Define the layers of the OSI Model

Differentiate between a LAN, WAN and MAN

Identify Cable types and network topologies

Review the benefits of a LAN

Define these networking terms: topology, backbone, segment, repeater, bridge,switch, router, and gateway

Describe IEE Ethernet standards

Recognize Cabling and topology rules

Describe LAN access methods such as Ethernet,

Distinguish between network media types such as 10/100BASE-T/TX/FX,1000BASE-TX/FX

Understand the basics of the TCP/IP suite

Describe the Ethernet and 2ndlayer addressing packet structure

Identify and describe technologies and services found in a wide are network

Describe the major characteristics and function of LAN routing protocols includingRIP, OSPF

Identify IP addresses by class Distinguish between network and host bits within an IP address

Associate protocols and technologies with the OSI reference model

Convert Binary numbers to Decimal

Use sub-netting to increase or decrease the number of hosts on a network

Use DOS commands to extract client, server and network parameters


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Course Name:Gilat Preliminary Telephony

Course Code:TEL101

Prerequisites: None

Duration: 2 Day



Course Overview:This course provides Basic telephony and E1 knowledge and is aimed at Tier 2 personnelwho will be supporting this interface to Gilats telephony products.

Course Objectives:After completing the course, the students will be able to:

Define basic Telephony terms and acronyms

Illustrate the mechanism of the Local Loop

Differentiate between FXS and FXO Applications

Explain the process of how analog signals are digitized according to the Nyquest theory

Describe in detail the steps involved in analog to PCM conversion

State the characteristics of E1 and the structure of its frames

Define the Line & Register Signaling for E1 for various trunk states

Analyze MFC-R2 signaling reports

Illustrate and define the ISDN concept

Compare Pulse Dialing with DTMF Define basic E1 terms and acronyms

Explain the mechanisms behind linear and non-linear digital coding

Compare A-Law and M-Law non-linear digital coding

Define AMI and HDB3 line coding and show examples of both

State E1 and T1 characteristics as defines by CEPT and ANSI

Illustrate the PCM-30 Frame configuration

Differentiate between R2 and MFC signaling

Illustrate the CRC multiframe

Demonstrate how the physical connection to an E1 is made using balanced andunbalanced lines

Illustrate the Basic Signaling architecture between two interconnected networks

Describe link types and their particular uses within the network Show the flow of a call setup example

Describe a Database Query and show and example of how a Toll-Free call is routed

Describe the messages units that go over the Signaling Link and state their functions

Explain the function of each of the different Signaling Units


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Course Name: Call Center & Support Specialists

Course Code: CCS101

Duration:3 days


Location: Gilat Educational Centers and Customer site

Prerequisites: Basic knowledge of Internetworking, Technical Degree or equivalent workexperience; ability to read, write and communicate effectively in technical English

Course Overview: This course is aimed at Technical Service Representatives (TSRs)responsible for Tier 1 technical support of a satellite-based network.


Understand the Call Center Logic and flow; classify call type and determine Tier 1,2 or 3responsibilities

Classify incoming customer calls to determine if the call should be routed to a Tier 1, 2 or3 support

Answer typical FAQs or route the customer to the proper source for the properinformation

Perform troubleshooting of the customer equipment or the network as a whole

Have a fundamental understanding of Basic Satellite Communications as well as

relevant Satellite and RF terminology and acronyms Illustrate the basic Inbound and Outbound data flow


Explain the features, relevant LEDs and LCD displayed parameters of the IDU

Demonstrate the VSAT configuration procedure


Test and troubleshoot VSAT/Network integrity using basic networking commands


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Course Name: VSAT Installers Train-the-Trainer (TTT) Course

Course Code: TTT101

Duration:3 days


Prerequisites: Professional VSAT installation background essential. Basic knowledge ofNetworking, Technical Degree or equivalent work experience; ability to read, write andcommunicate effectively in technical English are basic prerequisites for the course.

Overview: This course is aimed at professional VSAT installers whose task will be to trainnew VSAT installers and eventually become VSAT installation instructors. Upon completionof the course, the instructor will acquire all the necessary knowledge, documentation andtools to successfully train, test and evaluate a participant in a VSAT Installers course.

The following main subjects will be covered in the VSAT Installers Train-the-Trainer course:1. VSAT IDU installation and configuration.2. A .75 antenna pointing.3. Troubleshooting of various hardware and software related problems associated with

the customers equipment.

Course Objectives:Upon completion of this course, the instructor will be able to:

Understand the basics of Satellite Communications

Use relevant Satellite and RF terminology and acronyms

Describe the advantages and disadvantages of a Satellite based network as compared

to alternative broadband technologies Understand the TCP/IP protocol, IP address scheme, and use of sub-netting

Describe basic network components



Explain the features, relevant LEDs and IDU LCD parameters

Demonstrate VSAT configuration procedure

List and describe the steps involved in the commissioning process

Test and troubleshoot VSAT/Network operation using basic networking commands

Point a 0.75 satellite

VSAT Installation

Documents

Transcript of VSAT Installation