VOLVO ON CALL...Comfort services via phone, such as remote heater start* via SMS or communicating...

VOLVO ON CALL

VOLVO ON CALL

This document describes the functionality of the Volvo On Call system.An active subscription is required to operate the system.

Development work is constantly in progress to improve our product.Modifications may mean that information, descriptions and illustrations in

this supplement differ from the equipment in the car. We reserve theright to make modifications without prior notice.

2

VOLVO ON CALL (VOC)

Volvo On Call* 4

Overview of Volvo On Call* 5

Using Volvo On Call* 5

Available Volvo On Call* functions 6

Comfort services with Volvo On Call* 7

Volvo On Call* mobile app 7

Remote heater start* via SMS 9

Remote heater start* via SMS 9

Safety services with Volvo On Call* 10

Manual safety service with Volvo On Call* 11

Call roadside assistance with VolvoOn Call*

11

Security services with Volvo On Call* 12

Unlock the car via the Volvo On Call*service centre

13

Menu options with Volvo On Call* 13

Volvo On Call* message in the display 14

Volvo On Call* availability 15

Phone number for the Volvo On Call*service centre

17

PIN code for Volvo On Call* 18

Change of ownership for cars withVolvo On Call*

18

Personal data 18

TABLE OF CONTENTS

VOLVO ON CALL (VOC)

VOLVO ON CALL (VOC)

* Option/accessory, for more information, see Introduction.4

Volvo On Call*Volvo On Call (VOC)* is an additional service towhich Volvo owners can subscribe. The sub-scription consists of safety, security and comfortservices.

The VOC system is linked to the car's SRS andalarm systems and the other systems in the car(e.g. locks and climate control). The car has abuilt-in modem for communication between thecar and VOC's services. Map (p. 15) shows thecountries where the system is available. Contacta Volvo dealer for current information, since themap may change. The subscription's services/offer are dependent on the market. Contact aVolvo dealer for information about which servicesare applicable in a particular country.

AvailabilityOnce the remote control key has been removedfrom the car, the system's functions are availablecontinuously for 5 days and then once per hourduring the following 17 days. After a total of22 days the system will be deactivated until thecar is started.

The system uses GNSS (Global NavigationSatellite System) to locate the car. The car'sbuilt-in modem is used for contact with the VOCservice centre and VOC mobile app.

WARNING

The system only works in areas where VOC'spartners have mobile coverage and in marketswhere the service is available.

Just as with mobile phones, atmospheric dis-turbances or sparse transmitter coverage maylead to connection being impossible, e.g. insparsely populated areas.

SubscriptionA subscription is initiated in connection with thepurchase of the car when the system is activated.The subscription has a time limit but can beextended, and validity is market dependent.

Comfort services• Volvo On Call mobile app (p. 7).

• Remote heater start via SMS (p. 9).

Safety services• Automatic alarm (p. 10).

• Manual alarm (p. 10).

• Roadside Assistance (p. 11).

Security services• Theft Notification (p. 12).

• Stolen Vehicle Tracking (p. 12).

• Remote Door Unlock (p. 12).

• Remote Vehicle Immobiliser (p. 12)1.

NOTE

All calls with the VOC Service Centre will berecorded.

Information on the InternetFor more information on Volvo On Call seesupport.volvocars.com.

Using a personal Volvo ID it is possible to log into the mobile app (p. 7). Read the owner'smanual section Volvo ID to read about its advan-tages and how to create a Volvo ID.

Related information• Overview of Volvo On Call* (p. 5)

• Using Volvo On Call* (p. 5)

• Available Volvo On Call* functions (p. 6)

• Volvo On Call* availability (p. 15)

• Phone number for the Volvo On Call* servicecentre (p. 17)

• PIN code for Volvo On Call* (p. 18)

• Personal data (p. 18)

1 Certain markets.

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VOLVO ON CALL (VOC)

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* Option/accessory, for more information, see Introduction. 5

Overview of Volvo On Call*Overview of buttons and displays.

Related information• Using Volvo On Call* (p. 5)

• Menu options with Volvo On Call* (p. 13)

• Volvo On Call* message in the display(p. 14)

Using Volvo On Call*The Volvo On Call (VOC) system is enabled bypressing one of the two buttons on the roof, orby selecting from the menu source.

VOC is automatically started when the car'ssafety system is triggered, e.g. in an accident inwhich the activation level is reached for the seat-belt tensioners or airbags. Contact is establishedbetween the car and the VOC service centre, whowill send appropriate assistance to the car's loca-tion.

SOS button - in the event of emergencysituationsPress the SOS button on the roof for at least2 seconds in order to activate the manual alarmservice.

Alternatives to the SOS button

In the normal view for MY CAR, press OK/MENU

and select Settings Volvo On Call SOS.

ON CALL button - in the event of aproblem with the carPress the ON CALL button on the roof for atleast 2 seconds in order to activate the serviceand establish contact with the VOC service cen-tre, see Available Volvo On Call* functions(p. 6).

Alternatives to the ON CALL button

In the normal view for MY CAR, press OK/MENU

and select Settings Volvo On Call On

Call.

NOTE

The SOS button must only be used in theevent of accident, illness or an external threatagainst the car and its passengers. The SOS

function is only intended for emergency situa-tions. Abuse may lead to supplementarycharges.

The ON CALL button can be used for allother services, including roadside assistance.

Cancelling a serviceA service that has been started can be stoppedwithin 10 seconds with one press on the EXIT

button.

SettingsPossible options and settings in the menu sys-tem (p. 13).

• Key lock - decide when the SOS and ON

CALL buttons should be activated. The func-tion means that the buttons are only acti-vated if the remote control key is in position Ior II, or if the engine is running.

• Activate service - Used to activate sub-scription and gain access to the service.

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VOLVO ON CALL (VOC)


Activate subscription status shows that the VOCsystem needs to be activated at a Volvo work-shop before the car owner can be registered forthe subscription.

Related information• Menu options with Volvo On Call* (p. 13)


• Overview of Volvo On Call* (p. 5)

• Remote heater start* via SMS (p. 9)

• Manual safety service with Volvo On Call*(p. 11)

• Call roadside assistance with Volvo On Call*(p. 11)

• Unlock the car via the Volvo On Call* servicecentre (p. 13)

Available Volvo On Call* functionsOverview of available Volvo On Call (VOC) func-tions via the VOC service centre and VOCmobile application.

Service Service

CentreAppA

Remote heater start X

Automatic alarm X

Manual alarm X

Roadside assistance X X

Theft Notification (TN) X X

Stolen Vehicle Tracking(SVT)

X

Remote Door Unlock (RDU) X X

Remote locking X

Remote Vehicle Immobi-liserB

X

Remote engine start(ERS)B, C

X

Locating the car X X

The car's instrument panel X

Driving journal X

Service Service

CentreAppA

Vehicle information X

Battery and charging sta-tusD

X X

Set charging for specifictimesD

X

Reminder to plug in thecharging cableD

X

PreconditioningD X

Send destination to carE X

A Certain functions are not available on all car models.B Certain markets.C Certain cars with automatic gearbox.D Only applies to V60 Twin Engine and S60L Twin Engine.E Sensus Navigation is required.

Related information• Comfort services with Volvo On Call*

(p. 7)

• Safety services with Volvo On Call* (p. 10)

• Security services with Volvo On Call*(p. 12)

• Volvo On Call* mobile app (p. 7)

VOLVO ON CALL (VOC)

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Comfort services with Volvo OnCall*Comfort services via phone, such as remoteheater start* via SMS or communicating with thecar via the mobile app.

A mobile application makes it possible for VolvoOn Call users to maintain contact with theirparked car via an iPhone, Windows Phone orAndroid phone. The mobile app can locate thecar, remotely lock the car and remotely start theengine, see information about fuel level andmuch more. Read more about the app (p. 7).

Cars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with Volvo On Call offer the samesetting options for the heater as inside the carusing a normal mobile phone. Read more aboutRemote heater start via SMS (p. 9).

Related information• Available Volvo On Call* functions (p. 6)

Volvo On Call* mobile appAs a Volvo On Call user the car owner hasaccess to a mobile application that enableshim/her to maintain contact with the parked carvia mobile phone.

Certain functions are not available on all carmodels.

The mobile application is continuously updatedwhich may mean that this information does notreflect available functionality. For more informa-tion on Volvo On Call see support.volvocars.com.

The mobile application is available for iPhone,Windows Phones and Android phones. You candownload it from the Apple AppStore, WindowsPhone Store or Google Play.

A personal Volvo ID is required to use the mobileapp and online services from Volvo.

Read the owner's manual section Volvo ID toread about its advantages and how to create aVolvo ID.

Locating the carThe position of the car is shown on a map andthere is the option to receive directions to the car.There is also a digital compass that points thedriver in the right direction. It is possible to acti-vate the car's horn and direction indicators inorder to facilitate the search.

Send destination to carWith the mobile app, the "Send to Car" functioncan be used to send a destination (such ashotels, shops, cinemas, restaurants and petrolstations) to the car. Destination position is thenavailable in the car's navigation system2. If thecar's navigation system is not factory installed,the car's configuration needs to be updated by aVolvo dealer so that the VOC app knows that itcan send a destination to the car. For instructionsfor the Send to Car function, seesupport.volvocars.com.

The car's instrument panelThis function provides the driver with access to arange of information: fuel level, remaining mile-age with existing fuel quantity, average fuel con-sumption, average speed, and readings from theodometer and trip meter.

Checking the carThe mobile app carries out a "health check" ofthe car and displays the status of lamp bulbs,brake fluid, coolant and oil level.

Driving journalDetailed information on each journey during thelast 40 days can be downloaded and saved.There is also the option to export all or selectedjourneys from the mobile application in spread-sheet format and send this to an email address.

2 Applies to Sensus Navigation.



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VOLVO ON CALL (VOC)

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This is suitable for travel on official business, forexample.

There is the option to deactivate the driving jour-nal. In which case the car does not send any loginformation after each completed journey.

Vehicle informationBasic data about the car such as model, registra-tion number and VIN number are easily accessi-ble.

Anti-theft warningIf the car alarm is activated the driver is advisedof this via the mobile.

Remote locking of doorsStatus for all doors and windows is shown. Thedriver can lock and unlock the car. For securityreasons the password for the application isalways required to remotely unlock the car. Yourpersonal Volvo ID is used as password.

Remote heater startIf the car is equipped with a parking heater thenit can be started immediately or programmed tostart at two different time points.

Engine remote start3

Remote start (ERS – Engine Remote Start)means that the car's engine can be started

remotely in order to warm up/cool down the pas-senger compartment to comfort temperaturebefore departure. To be able to drive away withthe car the drive mode must be activated, this isperformed in the same way as when starting theengine. Read in the owner's manual, section Star-ting the engine, to see how the engine is started.

The air conditioning starts with automatic set-tings. A remote-started engine is activated for amaximum of 15 minutes, then it is switched off.After 2 activations of remote start the enginemust be started in the normal way before remotestart can be used again.

Engine remote start is only available in cars withautomatic gearbox and cars that have a bonnetswitch4 installed.

WARNING

To remote-start the engine, the following cri-teria must be met:

• The car must be supervised.

• There must be no people or animalsinside or around the car.

• The car must not be parked in a closed,unventilated area - the exhaust gasesmay seriously injure humans and animals.

NOTE

Follow local/national rules/regulations onidling. Also observe local/national rules andregulations on noise levels when the engineis running.

Battery and state of charge5

See how much charge the hybrid battery has andwhether charging is in progress.

Set charging for specific times5

Charging does not need to be started immedi-ately when the charging cable is connected. It ispossible to use the mobile app to set the timewhen charging can take place.

Reminder to plug in the charging cable5

Option to activate a reminder in the mobile app toplug in the charging cable if it has been forgottenafter parking the car.

Preconditioning5

Preconditioning prepares the car's drive systemsand the passenger compartment before depar-ture so that both wear and energy needs duringthe journey are reduced. The mobile app is usedin the same way as for remote heater start.

3 Certain car models and markets.4 Available in the XC60, cars with alarm, most cars with 4-cylinder engines or if ERS is selected for new construction.5 Only applies to V60 Twin Engine and S60L Twin Engine.

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Related information• Available Volvo On Call* functions (p. 6)

• Comfort services with Volvo On Call* (p. 7)


Remote heater start* via SMSCars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with Volvo On Call offer the samesetting options for the heater as inside the carusing a normal mobile phone. It is possible toconfigure the timer settings by sending thedesired setting using a mobile phone, seeremote heater start (p. 9).

Being able to control the heater in the car withyour mobile phone means effortless operation ofthe heater, increasing the comfort experience ata cost of an SMS.

The heater function has two times, in the descrip-tion called T1 and T2. These show when the carhas reached the set temperature. To ensure thatonly the authorised user can control the heater,the SMS message must contain the car's regis-tration number6 followed by the Volvo On Callsystem's PIN code.

Related information• Remote heater start* via SMS (p. 9)



Remote heater start* via SMSThe heater in the car is controlled via SMS.

NOTE

Exercise caution with where the car is parkedwhen remote start of the heater is used sincethe heater emits exhaust fumes.

NOTE

Each subcommand is followed by a # charac-ter. The message should be written as astring without spaces and finished with a #character, e.g. # PIN code # 1 #

Phone numberThe message must be sent to the following num-ber: +46 70 903 20 40. For some mobilephones, it is possible to create a message tem-plate in order to facilitate simpler and faster oper-ation.

Direct commandsTo start the heater directly:

1. Enter the car's registration number followedby # PIN code # 1 #

2. Send the message.

If the heater is running and shall be deactivatedimmediately:

6 The registration number can contain both uppercase and lowercase letters.

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VOLVO ON CALL (VOC)




Time commandsIf a new time shall be added then the message isended with the desired time, e.g. 17307.

Change and activate T1:

1. Enter the car's registration number followedby # PIN code # 11 # Time #


Change and activate T2:

1. Enter the car's registration number followedby # PIN code # 12 # Time #


If activation of a previously entered time isrequired:

Activate T1:



Activate T2:



To cancel a previously scheduled heater start theset time must be deactivated.

To deactivate T1:



To deactivate T2:



If the heater does not startThere are situations where the heater cannotstart via SMS. In which case, an SMS is sent withthe text "The heater could not start!" to themobile number that attempted to initiate the serv-ice.

Related information• Remote heater start* via SMS (p. 9)



Safety services with Volvo On Call*Automatic and manual alarm as well as callingroadside assistance are safety services availablefor Volvo On Call (VOC). Safety services areused for alarms in the event of accident or emer-gency situation.

Automatic alarmWhen the car's safety system is triggered, e.g. inan accident in which the activation level isreached for the seatbelt tensioner or airbags, asignal will be automatically sent to VOC ServiceCentre. The following will occur:

1. A message will be automatically sent fromthe car to VOC Service Centre.

2. The VOC Service Centre then establishesverbal contact with the car's driver and triesto find out the extent of the collision and theneed for help.

3. The VOC Service Centre then contacts thenecessary assistance (police, ambulance,towing, etc.).

If verbal contact cannot be established, the VOCService Centre contacts the relevant authoritiesthat assist with appropriate action.

Manual alarmContact the VOC Service Centre to request helpin emergency situations, see alarm manually(p. 11).

7 The time is always rounded to the nearest 5-minute interval.

VOLVO ON CALL (VOC)


Roadside assistanceCall for help in the event of e.g. a puncture, fuelshortage or discharged battery, see Call roadsideassistance (p. 11).

A separate subscription may need to be takenout for the roadside assistance service.

Emergency numberWhen the alarm service is activated the systemattempts to establish contact with the VOC Serv-ice Centre. If this is not possible then the call isrouted to the designated emergency number forthe area where the car is located8.


Manual safety service with Volvo OnCall*Contact the Volvo On Call (VOC) Service Cen-tre to call for assistance in emergency situations

To alert the VOC service centre manually:

1. Press the SOS button (p. 5) for at least2 seconds to call for help in the event of ill-ness, external threat to the car or passen-gers, etc.

2. The VOC Service Centre receives a messageon the need for assistance and informationabout the car's position.

3. The VOC Service Centre establishes verbalcontact with the driver and agrees on whatassistance is required.

If verbal contact cannot be established, the VOCService Centre contacts the relevant authoritiesthat assist with appropriate action.

Related information• Safety services with Volvo On Call* (p. 10)


Call roadside assistance with VolvoOn Call*Call for help in the event of e.g. a puncture, fuelshortage or discharged battery.

1. Press the ON CALL button (p. 5) for at least2 seconds.

2. The VOC Service Centre establishes verbalcontact with the driver and agrees on whatassistance measure is required.

Related information• Safety services with Volvo On Call* (p. 10)


8 Applies to certain markets.

VOLVO ON CALL (VOC)


Security services with Volvo OnCall*Volvo On Call (VOC) provides assistance in theevent of break-in or theft of the car, and canremote lock the car if the keys have been lost orlocked in.

Security services are designed to minimise therisk of the owner losing his/her car. If the car isstolen, it can also be traced and possibly deacti-vated.

If the car is de-energised then VOC's spare bat-tery engages.

In addition to safety and security services, certainmarkets offer an enhanced security system as anoption.

Theft Notification (TN)VOC sends a signal automatically to the VOCservice centre in the event of break-in or theft (ifthe car's alarm system has been activated).

If the car's alarm system is activated then theVOC Service Centre will be notified automaticallyafter a certain time. If the alarm is switched offusing the remote control key then the service willbe interrupted.

Stolen Vehicle Tracking (SVT)If theft or other unauthorised use of the car hasbeen discovered, then the car's owner along with

the police and the VOC service centre agree thatthe car should be traced. The VOC service centresends a message to the car to determine thecar's position. Following which, the police or otherauthority are contacted.

NOTE

This also applies if the car has been stolenusing the associated remote control key.

Remote Door Unlock (RDU)If the car's remote control key has been lost orlocked in the car, it is possible to remotely unlockthe car within the next 5 days assisted by theVOC Service Centre after the required verificationwith PIN code has been approved. Followingwhich, the VOC Service Centre unlocks the carremotely according to agreement.

Remote Vehicle Immobiliser9

Monitoring and deactivation of a stolen car.

If the car is stolen then the owner or authoritiescontact the VOC Service Centre.

NOTE

This also applies if the car has been stolenusing the associated remote control key.

After having been in contact with the authorities,the VOC service centre then deactivates theremote control keys in order to prevent the carfrom being started. A deactivated car can only berestarted by contacting the VOC Service Centreand when the required verification with PIN codehas been approved. Following which, the VOCService Centre performs activation of the car.

Related information• Phone number for the Volvo On Call* service

centre (p. 17)


9 Certain markets.

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VOLVO ON CALL (VOC)


Unlock the car via the Volvo OnCall* service centreThe car can be remotely unlocked with assis-tance from the VOC service centre.

1. Contact VOC service centre (p. 17).

2. When the VOC Service Centre has verifiedthe car's owner or other authorised individualusing the PIN code, an unlocking signal issent to the car according to agreement.

3. The boot lid/tailgate must be opened inorder to unlock the doors. Press twice on thetouch button or pull the handle.

NOTE

If the boot lid/tailgate does not open within atime predefined by the VOC Service Centre,the boot lid/tailgate will be relocked.

4. When the doors are opened, the car's alarmsystem will be triggered. Switch off the alarmby pressing the unlock button on the remotecontrol key or insert the remote control keyinto the ignition switch.

NOTE

If, for example, the car is parked in a parkinggarage, the remote unlocking function maypossibly be disrupted due to poor reception.

Related information• Security services with Volvo On Call* (p. 12)



Menu options with Volvo On Call*Overview of possible options and settings in theVolvo On Call (VOC) system's menu.

To access the menu: Press the MY CAR button,press MY CAR again to open the shortcut menuwhere the VOC menu is available.

Dealer information

SOS

On Call

Key lock

Lock/Unlock SOS and On Call buttons

Activate subscription

Activate service



• Overview of Volvo On Call* (p. 5)

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VOLVO ON CALL (VOC)


Volvo On Call* message in thedisplayVolvo On Call (VOC) automatically shows theinformation message if necessary.

• Could not find vehicle position - seeAvailability (p. 4).

• Service temporarily unavailable - seeAvailability (p. 4). The message is shown inthe screen.

• Volvo On Call Service required - VOCsystem disengaged. Contact a Volvo dealerfor assistance. The message is shown in thecombined instrument panel.

• Volvo On Call subscription will soonexpire - VOC subscription will soon expire.Contact a Volvo dealer. The message isshown in the combined instrument panel.

Related information• Overview of Volvo On Call* (p. 5)

• Volvo On Call* (p. 4)

• Menu options with Volvo On Call* (p. 13)

VOLVO ON CALL (VOC)

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Volvo On Call* availabilityMap of areas where Volvo On Call is available.The service is being continuously expanded and

the system will be offered in a large number ofcountries. Contact a Volvo dealer for up-to-dateinformation.

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VOLVO ON CALL (VOC)


Volvo On Call is available in the areas marked in grey.

Related information• Phone number for the Volvo On Call* service

centre (p. 17)

VOLVO ON CALL (VOC)


Phone number for the Volvo OnCall* service centre

Country Dialling in home country Dialling abroad

Sweden 020 55 55 66 +46 31 51 83 35

Norway 800 30 060 +47 22 32 39 50

Denmark 070 21 50 53 +45 70 21 50 53

UK 0800 587 9848 +44 20 860 39 848

Italy 02 26629 271 +39 02 26629 271

Finland 09 374 77 310 +358 9 374 77 310

France 0810 800 454 +33 1 49 93 72 79

The Netherlands 020 851 2278 +31 20 851 2278

Belgium 02 773 62 22 +32 2 773 62 22

Luxembourg (customer centre in Belgium) +32 2 773 62 22 +32 2 773 62 22

Poland +48 22 537 43 43 +48 22 537 43 43

Portugal (customer centre in France) +33 810 800 454 +33 1 49 93 72 79

Germany 089 20 80 1 87 47 +49 89 20 80 1 87 47

Spain 091 325 5509 +34 91 325 5509

Switzerland 044 283 35 70 +41 44 283 35 70

Russia +74 9 57 80 50 08 +74 9 57 80 50 08

Austria +43 1 525 03 6244 +43 1 525 03 6244

VOLVO ON CALL (VOC)


PIN code for Volvo On Call*The PIN code is used for security purposes andto identify the individual authorised to performVolvo On Call (VOC) services.

The four-digit PIN code that is sent to the carowner when the dealer activates the subscriptionis used for security reasons to identify the individ-ual authorised to perform certain VOC services,e.g. unlock the car via VOC service centre (p. 12)or create an account for the mobile app (p. 7).

Forgotten or change of PIN code

If the PIN code has been forgotten or needs tobe changed (e.g. when buying a used car), con-tact a dealer or press on the ON CALL button inthe car. The new code will be sent to the carowner.

Incorrect PIN code has been entered for the

app repeatedly

The account will be locked after incorrectly enter-ing the PIN code ten times in a row. A new PINcode must be selected in order to be able to usethe app again, and a new app account created byfollowing the same process as when the appaccount was previously created.

Related information• Security services with Volvo On Call* (p. 12)


• Change of ownership for cars with Volvo OnCall* (p. 18)

Change of ownership for cars withVolvo On Call*In the event of change of ownership of a car it isimportant to change the owner of the Volvo OnCall (VOC) service.

Closing the VOC serviceContact a Volvo dealer in the event of change ofownership in order to close the service. Thedealer cancels the subscription and deletes theservice history. The service can also be termina-ted with VOC's mobile app.

In the event of change of ownership it is impor-tant to reset personal settings in the car to theoriginal factory settings10, see Change of owner-ship, in the owner's manual.

Starting the VOC serviceBuying a used car with VOC:

The new owner contacts his/her dealer whotransfers the remaining time of the subscriptionto the new owner. It is important that the contactdetails are updated for VOC to work, and that theprevious owner does not have access to performservices in the car. The new owner is given a per-sonal four-digit PIN code, which is required toidentify him/her as the owner (or another author-ised person) in order to gain access to certainservices.

Personal dataPersonal data that are processed in connectionwith the Volvo On Call (VOC) service.

Volvo's sales companies, see table below, andVolvo Personvagnar AB, are responsible for thepersonal data processed in connection with theservice. All processing is performed in accord-ance with good practice and legislation in forcewith regard to the processing of personal data.

Country Sales companies

Belgium Volvo Car Belux

UK Volvo Car UK Ltd

France Volvo Car France

Netherlands Volvo Cars Nederland B.V.

Italy Volvo Car Italia S.p.A.

Norway Volvo Car Norway AS

Poland Volvo Car Poland Sp. z o.o.

Portugal Volvo Car Portugal S.A.

Russia Volvo Car Russia

Spain Volvo Car España S.L.U.

Sweden Volvo Car Sweden AB

Germany Volvo Car Germany GmbH

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Country Sales companies

Finland Volvo Car Finland Oy Ab

Denmark Volvo Car Denmark A/S

Austria Volvo Car Austria GmbH

Switzerland Volvo Car Switzerland AG

Purpose of the data processing

Personal data are used by Volvo with cooperatingpartners, both within and outside the EU/EEA, inorder to provide and develop the service.

What personal data are processed?The personal data processed belong mainly tothe following three categories.

• Personal data that the customer provides inconnection with activation of the service andin other contacts with Volvo such as name,address, phone number, type of service andits duration.

• Information is sent automatically from thevehicle when a certain event covered by theservice occurs. This type of message con-tains vehicle ID (VIN), the time when theservice is used, type of service, whether theairbags have been deployed, whether theseatbelt tensioners have been deployed, cur-rent amount of fuel, current temperatureinside and outside the vehicle, whether doors

and windows are locked or opened as well asthe vehicle's last six locations with speed anddirection.

• Other information that can be linked to thecustomer includes phone calls with people inthe vehicle, the service centre that suppliedthe service and records created by the serv-ice centre operator.

Who may have access to the personaldata?Volvo uses subcontractors in order to provide theservice. These subcontractors work on behalf ofVolvo and may only process personal data to theextent required in order to provide the service. Allsubcontractors are bound by agreements requir-ing them to observe confidentiality and to treatpersonal data in accordance with legislation inforce.

Screening proceduresThe personal data required to supply the serviceare stored during the agreement period andthereafter for as long as required in order forVolvo to fulfil its obligations in accordance withthe law and other statutes. Data generated dur-ing the events covered by the service are deletedthree months after the incident occurred.

Correction and extracts from theregisterPrivate individuals are entitled to request thatinaccurate information be corrected and to obtainextracts from the register that show what per-sonal data are being processed. To correct per-sonal data, please contact Volvo's customer serv-ice. A request for an extract from the registermust be made in writing and be signed by theapplicant, and include information on name,address and customer number. The request mustbe sent to Volvo Personvagnar AB, Data Protec-tion Officer, Dept. 50090, HB3S, 405 31 Göte-borg, Sweden.

Consent to the processing of personaldataBy activating the subscription in accordance withwhat is stated in the instructions in this docu-ment, the user agrees to the processing of per-sonal data that is carried out in connection withthe VOC service.

10 Only applies to cars that can be connected to the Internet.

VOLVO ON CALL...Comfort services via phone, such as remote heater start* via SMS or communicating...

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Transcript of VOLVO ON CALL...Comfort services via phone, such as remote heater start* via SMS or communicating...