VOLUNTEERS: love them or lose them Gloria Capozzi, Volunteer + Marketing Manager Tamari Miller,...

VOLUNTEERS:love them or lose themGloria Capozzi, Volunteer + Marketing Manager Tamari Miller, Grief Program DirectorNew Hope for Kids , Maitland, FLwww.newhopeforkids.org

VOLUNTEERS: love them or lose them

Let Creativity inspire you !!!This 10 ‘x 6‘ message board is located in our sand room and created by two separate Volunteer projects.

First, by our local New York Life Community Service team and now, ongoing, is maintained by artful volunteers!


Let Creativity inspire you !!!


▪ Introduction of Presenters▪ Why do people volunteer?▪ What do Volunteers really want?▪ Three R’s of Volunteer Management (and it’s not recruit ,retain, or review)

▪ Challenges + Successes of your program

▪ Favorite resources and inspirations

▪ Questions + Discussions


▪ Introduction of Presenters

Gloria CapozziVolunteer +

Marketing ManagerRelease your inner butterfly


▪ Introduction of Presenters

Tamari MillerGrief Program Director

Balloons help to lift up spirits


Why do people volunteer?


Why do people volunteer?1. Develop new Skills2. Make Social connections3. Give back to their community4. Develop and grow as a person5. Gain a new perspective6. Want to feel needed7. Boost self esteem8. Serve as a form of Therapysources: http://handsonblog.org (items 1-7)http://www.volunteerpower.com/articles/Why.asphttp://www.bls.gov/news.release/pdf/volun.pdf

http://handsonblog.org/

http://www.volunteerpower.com/articles/Why.asp

http://www.bls.gov/news.release/pdf/volun.pdf


What do Volunteers want?


What do Volunteers want?1. Good working conditions 1. A sense that they are valued 2. An opportunity for personal growth 3. A challenging task 4. A chance to use their special skills 5. Fellowship and friendship 6. Recognition for work well done 7. A caring and compassionate supervisor 8. A chance to make decisions about factors that affect them 9. Being able to be involved in an issue important to them sources: http://cla.pointstreaksites.com/files/uploaded_documents/357/630_Why_People_Volunteer.pdf

http://cla.pointstreaksites.com/files/uploaded_documents/357/630_Why_People_Volunteer.pdf


Three R’s of Volunteer Management

RALLY ▪ REFRESH ▪ RECOGNIZE


Three R’s of Volunteer Management RALLY

What are your current tools to prepare you to RALLY?

ATTITUDE IS EVERYTHING!!!FORMS + STRUCTURESTAFF INTERACTIONBOARD SERVICECOMMUNICATION PATHFINDING GREAT VOLUNTEERS


Three R’s of Volunteer Management RALLY What are your current tools to prepare you to RALLY? ATTITUDE IS EVERYTHING!!! FORMS + STRUCTURE- Volunteer Application – is it specific enough? Call in sheet?

Tracking of email follow-up, Assignment forms? checklists?, calendars? STAFF INTERACTION - Does your staff know + share their volunteer needs? Do they

provide job descriptions? Do you offer forms that help? Do they show the love? BOARD SERVICE- What expertise is your organization looking for? Sectors needed in the

community? How do you introduce/vet them? Is there a corporate culture of development? COMMUNICATION PATH – Do you have a process to volunteer? Does staff participate? …

Email, text, posters at center, reminders, staff, website lists, etc. …the easier you make it for the volunteer, the more they flock to your organization.

FINDING GREAT VOLUNTEERS- Websites, Hospitals/Child Life Specialists, High Schools, University/College, Corporate Community Service, Alternative Spring Breaks, etc.


Three R’s of Volunteer Management REFRESH

What steps do you take to REFRESH your Volunteers?

TRAININGS STAFF INTERACTION BOARD SERVICECOMMUNICATION PATH SPECIAL OFFERINGS


Three R’s of Volunteer Management REFRESHWhat steps do you take to REFRESH your Volunteers? TRAININGS Modified over the years due to time constraints, flexibility STAFF INTERACTION celebrating successes …new grandmom,

singing and other interests, trip, health concerns, THEY MATTER BOARD SERVICE excursions to bond our board, include them in

volunteer correspondence, change a face-to-face meeting to conference call or lunch meeting

COMMUNICATION PATH Reply promptly, Holiday wishes, happy mom day, birthday, cookies, support their other interests. Expectations are refreshing

SPECIAL OFFERINGS Planned outings with benefits Magic games, movies as a group, Free Yoga, ‘can my friend come’ opportunities.


Three R’s of Volunteer Management REFRESH▪ Grief Facilitator Outings

Tampa Bay Bucs Game

Orlando Magic Game

Brio’sTuscan Grille

Whole Food goodies + other freebies

Movies

Photo booth fun


Three R’s of Volunteer Management RECOGNIZE

What steps do you take to RECOGNIZE your Volunteers?

VOLUNTEERS ♥ STUFF FOODSTAFF INTERACTION IN PRINT, ONLINE, IN CROWDS, ON LOCATION SPECIAL OFFERINGS/OUTINGS/APPRECIATION


Three R’s of Volunteer Management RECOGNIZE

What steps do you take to RECOGNIZE your Volunteers?

STUFF -Name Tags/T-shirts /invites/tickets/discountsFOOD - Philosophy of investmentSTAFF INTERACTION -Talk to them, include them IN PRINT,ONLINE, IN CROWDS, ON LOCATION –emails + photos after volunteer service, newsletters, Facebook posts

SPECIAL OFFERINGS/OUTINGS/APPRECIATION –Annual appreciation at Sea World –program, drawings for prizes,

bag-o-goodies, GF outings


Three R’s of Volunteers Management RECOGNIZE

Cupcakes + Flowers

Celebrations at the Center

Lunch together

Board Meeting salute

Shopping Sprees

Personalized Gift Baskets

Facebook shout-outs

Key positions at Fundraisers


Challenges + Successes of your program

▪ Blue Cards – CHALLENGES▪ Red Cards - SUCCESSES


Favorite resources and inspirations

▪AROUND THE CENTER/OFFICE▪ INTERNET SOURCES + GO-TO WEBSITES▪UNIVERSITY-DRIVEN PROGRAMS


Favorite resources and inspirations▪AROUND THE CENTER/ OFFICEClean space ready

to bake

Music ProgramVolunteer-Driven idea

Girl Scouts feel excited about makeover of Birthday Closet earned Gold Award

Colorful collage created by volunteers

Frames of Thanks


Favorite resources and inspirations▪ INTERNET SOURCES

United Way

Job Boards – orlando jobs.com


▪ VolunteerMatch.com▪ VolunteerSpot.com▪ Volunteersolutions.org▪ Idealist.org▪ christianvolunteering.org▪ Dosomething.com▪ Energizeinc.com▪ Signupgenius.com▪ Pinterest.com

Facebook.com▪ Linkedin.com▪ Twitter.com▪ Indeed.com▪ HandsonNetwork.com▪ OrientalTrading.com▪ Positivepromotions.co

m▪ Volunteer Blogs▪ Surveymonkey.com

Favorite resources and inspirationsINTERNET SOURCES + GO-TO WEBSITES



Evaluation of our volunteer program▪Survey of Volunteer Grief Training Programs

http://www.surveymonkey.com/s/JGLPCJM



UNIVERSITY-DRIVEN PROGRAMS

▪ Alternative Spring Breaks

Harlem Shake video

Outreach project for schools 500 packets prepared !!!

Cleaning, Painting and Landscaping, oh my!

Photography library and tweets galore



UNIVERSITY-DRIVEN PROGRAMS

▪ Learning Service Courses

School of Social Workbonding over baking

Case Study: Volunteerism in Non-Profit Management

School of Journalism/Sights + Sounds

School of Nursing

Early Childhood Education

Cornerstone-College of Business Admin.


Favorite resources and inspirations Largest

Employer in Central Florida Cast member is served by our program Opportunity to tell our story Celebrates funding Opportunity for potential NEW volunteersNew Disney Executive now serving on our Board of Directors!!!


QUESTIONS + DISCUSSIONS


THANK YOU!!!Now it’s your turn to fly!!!

VOLUNTEERS: love them or lose them Gloria Capozzi, Volunteer + Marketing Manager Tamari Miller,...

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