Volunteering in North Norfolk

Caroline Cunningham-BrownCommissioning Manager (Northern Locality)

IntroductionBy the end of this presentation we will have:

– Explored the challenges in North Norfolk

– Explained the solution & how we commissioned

the volunteer service

– Outlined the benefits of the service

– Described what the next steps will be

The Integrated Care Programme• In North Norfolk we have an integrated care

approach to help patients with long term conditions.– 4 virtual hubs, each is a cluster of 4 or 5 GP surgery’s

supported by an Integrated Care Co-ordinator (ICC)– Take a multi-disciplinary approach to case

management.– Works with the top 2% of patients identified through

a risk profiling tool

The Integrated Care Programme 2The hub model in North Norfolk is as follows:

The Integrated Care Programme 3The ICP in North Norfolk is aligned to the County Better Care Fund Plans and seeks to help people to– Remain independent– Reduce isolation– Access information and advice that is relevant– Reduce the number of people making an unplanned

trip to the hospital or going to residential care– Improve the co-ordination of health, housing and

social care services.

The challenge in North Norfolk

High numbers

of people living

in isolation High numbers of people living with long term

conditions

An existing volunteer service – but commissioners had never said what we wanted it to do

27% of the population aged

over 65

Problems finding other

support services

What the service doesVolunteers Customers Activities Outcomes

Recruits volunteers from the local

community~

Provides volunteers with training in

Safeguarding, health and safety, lone

working, dementia awareness

~Supports volunteers in

their role

Carry out an initial assessment and

develop an activity plan

~Matches the customer

with the right volunteer

~Regular reviews to

check things are going well.

Befriending & spending time with

the customer~

Giving carers a break~

Support to find and get to other social

activities and groups~

Practical support around the home

~Assistance getting to

medical appointments

Reduced isolation for some customers

~Increase in social

activities~

Improved confidence to get out and about

~Reduced falls

~Customers are

managing their daily lives better

The data• Number of people supported (up to April 2015)– 163 referrals– 134 people have been assessed– 49 active partnerships

• Added value• 30+ people have received one-off support form the

Volunteer Co-ordinators and no longer need the service• 6 People have gone from benefiting from a volunteer to

becoming a volunteer

The data• Patients current circumstances

• 25% of patients have a long term condition• 25% of patients are living in isolation• 15% of patients are living with dementia

• Reason for referrals• 80 are referred for befriending• 12% are referred for home based activities to give the

carer some time out

The Benefits• Volunteers benefit by…

– Reducing their own isolation– Make use of their skills in a way that suits their lifestyle– Develop confidence and wellbeing– Develop skills to aid with employment or career progression

• We don’t have enough volunteers though!– Over 30 people waiting to have a befriender identified

across North Norfolk alone.– NNVS@voluntarynorfolk.org.uk or 01263 510 701

Working in Partnership

• Mapping potential volunteers across North Norfolk

• Developing a process to refer volunteers to other organisations (Data Protection is an issue)

• Utilising the CCG website as a potential portal for volunteer recruitment