VOLUNTEER ANNUAL COMPETENCY TRAININGChildren’s vision is to be every family’s essential partner...

VOLUNTEER ANNUAL COMPETENCY TRAININGEquity and Inclusion

HIPAA and Confidentiality

Policies

Safety

Infection Control

Updated 2020

MISSION

VISIONWe champion the health

needs of children and families.

We are committed to improving

children’s health by providing

the highest-quality, family-

centered care, advanced

through research

and education.

Every family’s

essential partner

in raising healthier

children.

© 2020

Our E&I Vision and Mission:

Children’s vision is to be every family’s essential partner in raising healthier children.

• We achieve this by creating an inclusive, safe environment where everyone who

engages with us – patients, families, employees, volunteers, vendors, and community

partners – feels valued, respected and supported

• We will also create a culture that reflects the diverse backgrounds of the communities

we serve

• Inclusion, diversity, equity and access bring about better communication, reduce health

disparities and create an engaging place to work

• This all better serves our amazing patients and families!

© 2020

• Preventing racial bias

• Assumptions we make are often not true

• Our racially biased assumptions can impact: patient care, people involved, the reputation of Children’s Minnesota

• Acknowledging 3 kinds of bias:

• Conscious bias- prejudiced thoughts and discriminatory actions based on differences in race, gender, age, sexual orientation, disability

• Unconscious bias – ingrained habits of thought that can lead to errors in how we perceive, reason, remember, and make decisions. For example, if a person is speaking slowly, that could be interpreted as them being unintelligent

• Affinity bias – when we meet someone we feel we have an affinity with such as same school, grew up in same town, reminds us of someone we know and like

Removing barriers: Everyone’s responsibility

CONFIDENTIALITY & HIPAA

© 2020

Why is confidentiality important?

• Protected Health Information (PHI)

• Identifying information about a child and/or family

• Name, address, diagnosis, etc.

• Health Information Portability & Accountability Act (HIPAA)

• Federal regulation that promotes and ensures patient/family confidentiality

• Privacy education program, required for all volunteers and staff

It is against the law to share PHI

about patients or families that

you encounter at Children’s.

© 2020

• You will come in contact with PHI during your time at Children’s.

• What you see and hear STAYS here

• Information will be shared with you as appropriate

• You can ask “need to know” questions: Patient likes or dislikes, how a baby likes to be held, etc.

• You must adhere to Children’s policies regarding HIPAA & PHI to

protect patient and family privacy. Includes but not limited to:

• Cell phone policy

• Cameras/photography policy

• Social Media policy

How can I protect patient & family confidentiality?

© 2020

• Cell phones

• Please leave your cell phone in the Volunteer Services lockers during your shift

• We want you to be present and enjoy your time at Children’s!

• Cameras/taking photos

• Taking photos/videos of patients or families is strictly prohibited

Cell phones/cameras

© 2020

• Social media is a powerful tool

• Misuse could cause unintended risks to patients & families, fellow volunteers, staff, or the organization

• It should NOT be used to maintain contact with patients & families outside of your role at Children’s

• You can share about your volunteer experience

on social media, but be mindful of what you post

Children’s Social Media Policy

Had a great day

volunteering at

Children’s!

Had fun visiting with

John in room 5013!

POLICIES

© 2020

What is the dress code for volunteers?

Closed-toe shoes

Not wearing scrubs (to avoid confusion with staff)

Top with sleevesNametag

Children’s badge worn

above the waist

Children’s

red vest

Pants in good condition (no

holes, not distressed, etc.)Skirt or dress:

comfortable, kid-friendly

© 2020

Fragrances, nails, jewelry, oh my!

• Children’s is a fragrance-free

environment as patients and staff

may have allergies or sensitivities

• Nails should be clean and natural,

no longer than the end of your finger

with no chipped polish, gel, or

acrylics

• Inpatient volunteers: No jewelry

below elbows (bracelets, rings,

watches, etc) – as much as possible

© 2020

What if I’m running late or can’t make my shift?

• Please let us know if you are going to miss a shift or will be late! The more

notice you can give us, the better, so that we can notify staff accordingly

• Call your campus’ main line or email us!

• Minneapolis: 612-813-6200

• St. Paul: 651-220-6141

• [email protected]

• Your attendance is important! Absences create gaps in services provided and may

cause loss of confidence in the volunteer program

mailto:[email protected]

© 2020

What if I’m sick?

• Not feeling well? Please stay home! But first… please let us know!

• Indications of illness may include:

• Cough

• Fever

• Sore throat

• Runny nose

• Any other “unwell” symptoms

• When in doubt, please err on the side of caution and stay home: we want

to keep our patients safe!

BOUNDARIES & SAFETY

© 2020

• Boundaries provide the framework for a healthy & professional relationship

• Your role as a volunteer is to provide support to patients & families in a fun way

• There are policies & guidelines in place that help define the role of volunteers

and provides them with emotional, physical, & legal protection

• You should not be involved in the issues surrounding why a particular patient is

receiving services at a hospital or clinic • It is human nature to be curious, but it simply is not part of your role to be involved

in patient matters

• Please refrain from engaging in discussion that is speculative or involves judgments

• All families are different and often the whole story is not evident

Why are boundaries important?

© 2020

PLEASE DO:

• Introduce yourself & clarify your role (“Hi; I’m volunteer Max. I‘m here to hang out/play.”)

• Volunteers talk about fun (non-hospital) stuff: sports, hobbies, etc.

• Be a good listener, but do not offer advice (medical or otherwise)

• Notify a staff person if you feel that follow-up is required

How do I respect boundaries?

PLEASE DO NOT:

• Bring gifts in for specific patients

• Sit/lay on patient beds

• Hug, kiss, or initiate snuggling

with children

• Discuss topics such as religion,

politics, discipline, etc.

© 2020

• Monitors/IVs. Do not turn off. Staff will respond

• Volunteers must remain awake & alert throughout entire shift (keep eyes open!) You must not appear to be sleeping. If you need a break, let staff know

• Notify staff if you see an unsupervised child All patients must be supervised by an adult when outside their room

• Obtain staff permission before leaving child’s room with patient or sibling

• Volunteers may transport children by stroller, wagon, or wheelchair. Never pick up or carry a child.

• Notify staff if a child needs to use the restroom, or needs a diaper change

Reporting Accidents:

• If a child falls, trips, bumps their head or

has any other type of accident while you

are with them, please notify nursing staff

immediately

What should I know about safety?

© 2020

• If patients ask for food and/or drink:

always check with a staff person

• Volunteers may not bottle-feed patients

• “NPO” means nothing taken by mouth,

this includes water

• Volunteers are not allowed food/drink on

patient care units/assigned service areas

• Volunteer may have food/drink in break

location such as cafeteria, volunteer office

• No gum, please!

What about food and drink?

© 2020

You may hear these alerts called

over the hospital intercom:

Code Red: Fire

To use a fire extinguisher, remember PASS:

Pull Aim Squeeze Sweep

Code Blue/Dr. Blue: Cardiac/Respiratory Arrest

Code Orange: External Disaster

Code Green: Restraint Staff Request

Code Pink: Patient Elopement or Abduction

Code Yellow: Security Emergency

• You typically do not need to do

anything when they are called, but we

want you to know what they mean

• For more information on code alerts:

• Volunteer Manual

• Blue tag attached to ID badge

Hospital Code Alerts

INFECTION PREVENTION

© 2020

How can I help protect patients and families?

• All volunteers are expected to consistently wash

hands while in the hospital

• Must sanitize before entering patient rooms,

regardless of role or length of time spent in room

• If relevant to your role, use Personal Protective

Equipment (PPE) and/or sanitize toys

• Even when using gloves to wash toys/equipment or as part of PPE in a patient’s room, hand hygiene must still be completed

© 2020

• Above are examples of signs outside of patient rooms, indicating which

precautions (wearing a mask, gown, gloves, etc.) you may need to take

before going inside

• Remember to don and doff in the correct order:

• Donning: hand hygiene, gown, mask, eye protection, gloves

• Doffing: gloves, gown, eye protection, mask, hand hygiene

What are standard and other precautions?

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VOLUNTEER ANNUAL COMPETENCY TRAININGChildren’s vision is to be every family’s essential partner...

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