energyno€¦ · vol. 1, no. 2 | April 2009 ENERGY now 1 energynow For the third consecutive year,...

vol. 1, no. 2 | April 2009 ENERGY now 1

energynow

For the third consecutive year, FPL Group employees have a reason to celebrate. Fortune® magazine once again named us No. 1 in the electric and gas category in its 2009 list of “Most Admired Companies.”

“To be ranked No. 1 in our peer group three years in a row is a tremendous honor and a source of pride for FPL Group’s more than 15,000 employees,” said FPL Group Chairman and Chief Executive Officer Lew Hay. “This recognition is a tribute to the hard work, talent and dedication of each of our employees who give their ‘all’ to the company and our customers, day in and day out.”

FPL Group’s No. 1 status on the Most Admired Companies list comes in addition to current No. 1 standings for NextEra Energy Resources in U.S. wind- and solar-power generation, and FPL’s top ranking in the nation for energy efficiency.

A revamped listThis year, the Fortune Most Admired list combines the former America’s Most Admired Company survey and former World’s Most Admired Company rankings into a single list as a better representation of the competitive landscape faced by today’s companies. The new Most Admired Companies list is viewed as the ultimate report

card on corporate reputations.

To select its Most Admired Companies, Fortune started with some 1,400 companies: the Fortune 1,000 – the 1,000 largest U.S. companies ranked by revenue; non-U.S. companies in Fortune’s Global 500 database with revenues of $10 billion or more; and the top foreign companies operating in the U.S. The survey team then sorted the companies by industry and selected the 15 largest for each international industry and the 10 largest for each U.S. industry. Sorted into 64 industries, a total of 689 companies from 28 countries were surveyed to identify those with the strongest reputations.

The survey team asked executives, directors and analysts to rate companies in their own industry on a variety of criteria. Because the survey polls a broad array of competitors and analysts thoroughly familiar with each industry, a No. 1 ranking recognizes FPL Group as being the best of the best in the electric and gas sector.

Providing excellent valueIn addition to being named the most admired leader overall in its sector, FPL Group ranked No. 1 in seven out of the nine categories evaluated: innovation, people management, use of corporate assets,

FPl Group tops Fortune ® magazine’s ‘Most Admired’ list for 3rd straight year

leadership ...........2 leadership Perspective: The source of excellence: our people

Business/ Industry .......... 2-4 EarthEraTM: leading change in America’s energy future / FPl builds West County Unit 3 / FPl Group Connection / Industry Insight / Duane Arnold prepares for power uprate / FPl’s reliability is ‘best ever’ / 8 teams vie for coveted award

Discover ..............5 Great question: What is the FPl rate proceeding? / Investing in Florida’s energy future

Take Action .....6-8 Get engaged: Workshop helps define goals / loaned facilitators lead new diversity course / notification system reaches out / EAP stands ready to help / Health Champion: Joy Doner Mazzeo controls diabetes with Steps to Success / ‘Why do you work safely?’ posters debut / Recognizing ZERo Today! / It only takes a second …

Good neighbor ....9 Donation opens 24-hour n.D. wellness facility / Team helps Quebec museum / FPl Power Dogs walk / Showing customers that FPl cares

FPl Group news ..................10 St. lucie plant receives positive drill feedback / Tree tips provide customers with more reliable service / Team reviews 1st-year results

People .................11 Plans call for savings of $1M / Making assets even better / A century of service

Big Picture .........12 Alternative Spring Break

Vol. 1 No. 2A publication for and about FPL Group employees

Inside This Issue

Continued on page 3

In any business, one of the most important determinants of success is the pursuit of excellence. Excellent companies tend to have many of the same characteristics. They have good financial performance, strong products and services, high-quality customer service, and a culture of continuous improvement.

The source of all these attributes is the most important asset any company can have: its people. FPL Group is privileged to have talented and engaged people who truly drive excellence in all areas of our company. Our employees at all levels have a passion to be the best. We as a company also benefit greatly when we provide opportunities that challenge our thinking and rely on our problem solving and creativity.

The recent “Recognition of Excellence” (ROE) competitions, conducted in a number of business units, are a great example of tapping into the ingenuity and competitive drive of our people. The ROE competitions are a bit like college basketball’s “March Madness” tournament. Teams of employees who have been engaged in solving complex business problems at both FPL and NextEra Energy Resources compete with each other by presenting their projects, and the winners earn the right to continue on to the “Elite Eight” of our own championship tournament, the James L. Broadhead Award competition. This year’s event will be held on April 14, with the companion Quality & Safety Expo to follow on April 17.

Each year, the project teams showcased in these events demonstrate increasingly greater depth of talent and resourcefulness in solving ever-more-complex business challenges. This year’s competition promises to be as exciting as ever, as each team vies passionately for the coveted Broadhead Cup.

The Broadhead competition is one way for us as a company to bring out our best, but each of us can generate solutions and provide high-impact results on our own. Stay engaged, take ownership, and contribute your ideas every day. Together, we can bring out the power in all of us – the power to achieve excellence.

Christopher Bennett Executive Vice President and Chief Strategy, Policy and Business Process Improvement Officer, FPL Group

Leadership Perspective:

The source of excellence: our people

With the launch of the EarthEra™ initiative, businesses and consumers now have an opportunity to make a real difference in the fight against climate change.

Presented by NextEra Energy Resources, the nation’s leading provider of renewable energy, the innovative EarthEra program encourages everyone – from large corporate partners to concerned individuals – to account for their carbon footprint while helping build more wind and solar power across the nation. The program is an exciting collaboration between NextEra Energy Resources, which is America’s clean-energy leader, and customers who want to help change the country’s energy future.

Participation is easy. When companies and consumers purchase EarthEra-related products to offset their carbon footprint, the program directs all revenue to the EarthEra Renewable Energy Trust.

The trust uses every penny – 100 percent – to build more wind and solar power.

“Businesses and consumers see the need for proactive solutions that fight climate change and reduce our dependence on foreign fuels,” said NextEra Energy Resources Vice President Nate Hanson. “The EarthEra program gives them confidence, knowing a company with our size and expertise is leading the effort in such a dynamic way.”

The EarthEra Renewable Energy Trust has already accumulated more than $5 million from well-known organizations, including Office Depot, Norwegian Cruise Lines and outdoor retailer REI. The EarthEra marketing team is also working with leading companies to develop climate-friendly products for retail markets.learn more about this exciting new program, calculate your carbon impact and join the EarthEra community at www.EarthEra.com.

EarthEraTM marketing team members (l-r) Rick Anderson, Janet Smith and Jim Poulios are working with leading companies to develop climate-friendly products for retail markets.

EarthEra™: leading the change in America’s energy future

FPL has begun construction on Unit 3 of its Next Generation Clean Energy Center in Loxahatchee, Fla. Once completed, West County Energy Center will be comprised of three state-of-the-art, natural gas-fired combined-cycle generating units providing safe, reliable, clean energy for South Florida.

Units 1 and 2 will begin serving customers this year; Unit 3 will begin serving customers in 2011. Once all three units are online, the highly efficient power plant will be able to produce approximately 3,750 megawatts of clean energy, enough to serve roughly 750,000 homes and businesses.

Starting in early 2011, all three units will use reclaimed water from Palm Beach County as their primary water source. West County Plant General Manager Carmine Priore speaks with pride about FPL’s commitment to environmental stewardship. “The units will be equipped with the most advanced technology,” said Carmine, “making them the cleanest of their kind in Florida and among the cleanest of their kind in the nation.”

FPl builds West County Unit 3

2 ENERGY now vol. 1, no. 2 | April 2009

Increased core flow testing began last month at Duane Arnold Energy Center in Palo, Iowa, as the site prepares to push a record output to the electrical grid.

Many of the upgrades made to the plant during February’s refueling outage helped increase the overall capability of the plant. Plant personnel have performed the evaluations necessary to raise power to the license thermal limit of 1,912 megawatt thermal (MWth), a 20-percent increase from the plant’s original rated thermal power limit of 1,593 MWth. A megawatt thermal is the amount of thermal power produced by the plant’s reactor.

According to Plant Manager Dean Curtland, special testing is needed to confirm acceptable plant performance up to, and including, the reactor’s upper range limit. These tests provide steps to raise power and monitor various parameters to verify satisfactory and stable performance.

Plant personnel also conducted power uprate testing last month. Results will be reviewed by Duane Arnold’s engineers and sent to the Power Uprate Expert Panel, a group of senior managers who remain independent from the testing process, for review and a power ascension recommendation.

FPL plans to invest more than $200 million this year as part of its ongoing investment program to make the electrical infrastructure more resistant to increased hurricane activity. With the objective of enhancing the strength and overall reliability of its infrastructure in good weather and bad, FPL’s plan includes an estimated $48 million in spending on distribution reliability programs aimed at further reducing customer outages. FPL discussed its 2009 plans and 2008 accomplishments in its annual storm strengthening and reliability report filed last month with the Florida Public Service Commission.

“The reliability of FPL’s distribution system – which consists of the poles, wires and transformers that service streets and

neighborhoods – in 2008 was the best in recorded history. Moreover, for the last decade our performance has, on average, been 45 percent better than the Edison Electric Institute industry average,” said Tom Gwaltney, director of operations for Distribution. “Although our performance has improved, we are continuously work-ing to enhance our infrastructure.”

The average amount of time customers were without power due to distribution issues in 2008, as measured on the System Average Interruption Duration Index (SAIDI), fell to 67 minutes from 73 minutes the year before. FPL’s score on the index is 47 percent better than the latest national average of 126 minutes compiled in 2007. Utilities nationwide use SAIDI to report their reliability performance.

Duane Arnold prepares for uprate

FPl’s reliability is ‘best ever’

social responsibility, quality of management, financial soundness, and quality of products and services.

“While we should all take great pride in this ranking, how our customers view us is most important,” said Lew. “Our continued success is in large part the result of our relentless focus on our customers. As a company, we are absolutely committed to providing excellent value and superior service to those who depend on us to meet their energy needs.”

Earlier this year, FPL Group was selected by Corporate Knights and Innovest for the fifth straight year as one of the “Global 100” most sustainable large corporations in the world. In addition, CRO (Corporate Responsibility Officer) magazine and IW Financial named FPL Group one of the “100 Best Corporate Citizens” in the United States in 2008.

In good companyThere is no higher praise than the respect of one’s colleagues and competitors. This year, FPL Group was in good company. The following businesses were named to the 2009 “Most Admired” electric and gas companies list:

Most Admired CompaniesRanking Company Overall score

1 FPl Group 6.80

2 Sempra Energy 6.40

3 Exelon 6.35

4 Public Service Enterprise Group 6.06

5 Xcel Energy 6.05

6 Dominion Resources 5.96

7 Duke Energy 5.88

Contenders 8 Entergy 5.82

9 PG&E Corp. 5.60

10 Edison International 5.41

10 Progress Energy 5.41

12 AES 5.23

13 Consolidated Edison 5.00

14 FirstEnergy 4.57

FPL Group was ranked at the top in seven of the nine key attributes for this year’s Fortune Most Admired Companies list.

Nine Key Attributes of Reputation

Attributes Industry rank

Innovation 1

People management 1

Use of corporate assets 1

Social responsibility 1

Quality of management 1

Financial soundness 1

long-term investment 2

Quality of products/services 1

Global competitiveness 3


FPL senior line specialists Pat Ritter (left) and Vernon Ashton transfer electrical equipment to a new pole that will help increase the company’s electrical reliability. FPL plans to invest more than $200 million in 2009 as part of its ongoing investment program to make the electrical infrastructure more resistant to increased hurricane activity.

Continued from page 1

Renewables are 25 percent of power deals in 2008Mergers and acquisitions involving renewable energy assets or technology accounted for a quarter of all global power-sector deals in 2008, said PricewaterhouseCoopers in a recent report. The consulting firm added that M&A deals involving solar companies overtook hydro last year as the second-largest renewable deal category after wind, accounting for 20 percent of total deals. The importance of players from outside the sector was demonstrated by the fact that only 16 percent of all 2008 renewables purchases were by alternative energy companies.

Wellinghoff: Planned projects will exceed Obama renewable energy goal Acting Federal Energy Regulatory Commission Chairman Jon Wellinghoff last month said that planned transmission projects put the United States in a position to exceed President Barack Obama’s goal of doubling renewable electricity in three years. He also said the commission has received three applications for power lines to transmit renewable power to urban areas.

EPA to require emissions reportingIn a critical step to determine what greenhouse-gas emissions cap will be set in the United States, the Environmental Protection Agency last month proposed the first comprehensive national system for reporting carbon dioxide and other greenhouse-gas emissions. “Through this new reporting, we will have comprehensive and accurate data about the production of greenhouse gases,” said EPA Administrator Lisa Jackson in a prepared statement. “This is a critical step toward helping us better protect our health and environment – all without placing an onerous burden on our nation’s small businesses.” The first reports are expected in 2011.

Kentucky storm damage at $200MThe Kentucky Public Service Commission estimates the cost of rebuilding the state’s grid after Hurricane Ike in September and a massive ice storm in January at $200 million, the Associated Press reports. Diversified energy services company E.ON said damage at its Louisville Gas & Electric Company and Kentucky Utilities Company amounts to $27 million. During January’s ice storm, FPL Manager of Logistics Support Rod Alsop helped Hancock County, Ky., establish an Incident Command System. (See related story in the March 2009 issue of Energy Now.)

Siemens and Rosatom partner to build nuclear plantsSiemens and the Russian state corporation Rosatom plan to create a joint venture to build nuclear power plants, reports Dow Jones Newswires. A memo of understanding between the two companies includes an even split, with Rosatom holding one additional share. Siemens recently dropped a joint-venture proposal with Areva. “In a fully fledged partnership with Siemens,” said Sergey V. Kirienko, general director of Rosatom, “we want to become the world market leader in nuclear power business.”

Industry InsightDuane Arnold – Tornadoes can occur at any time of year, and the two-month period from mid-April to mid-June is usually when residents in tornado-prone areas see most of their tornadic activity. Employees at Duane Arnold Energy Center in Palo, Iowa, are preparing for tornado season by inspecting and securing or properly storing items they think could become a hazard during a tornado.

External Affairs – The Miami Science Museum on March 14 awarded FPL the 2009 Vanguard Award for its commitment to educating the community about science and technology. Pam Rauch, vice president of External Affairs, accepted the award on FPL’s behalf. As a museum supporter and corporate member for more than 20 years, FPL’s contributions include sponsoring the museum’s traveling exhibit titled “Atoms Family” and installing a small-scale solar array in 2005 to help the museum bring attention to its focus on environmental and energy issues.

FPL – Florida Gov. Charlie Crist has designated April as “Florida’s Water Conservation Month” to encourage Floridians to conserve the state’s precious water resources. At FPL, water conservation is an integral part of its core business as it generates electricity for customers. In fact, the company takes many measures to ensure that it wisely uses water. Reclaimed water, combined-cycle technology, closed-cycle cooling and

storm-water collection are some of the water-conservation initiatives the company uses. More information about FPL’s environmental initiatives is in the new 2008 Sustainability Report, available at www.GenerationClean.com.

Nuclear Fuels – Ruben Rodriguez, supervisor of Nuclear Fuels in Juno Beach, Fla., received a distinguished EPRI (Electric Power Research Institute) Technology Transfer Award for his accomplishments and contributions as a member of a special team working to achieve zero nuclear fuel failures in the industry by 2010. He was among 23 award recipients representing 14 nuclear plant operators/owners worldwide at EPRI’s January Technology Transfer Awards conference in Long Beach, Calif.

Turkey Point – The “New to Nuclear” program is a new safety initiative started last month at Turkey Point Nuclear Power Plant to help new full-time and temporary plant employees, vendors and supplemental contractors avoid potentially significant human-error events. Hard hats with green “Think Safety First” stickers identify the new nuclear workers, help to promote teamwork and allow seasoned plant employees to easily recognize new teammates who may need assistance. The New to Nuclear program is recognized as an industry-best practice and has received a favorable reception by employees at Point Beach in Wisconsin and Duane Arnold in Iowa.

During recent Recognition of Excellence competitions, seven business units named first-place teams to compete for the cov-eted 2009 James L. Broadhead Award in the Juno Beach, Fla., office.

The teams demonstrated FPL Group qual-ity processes, including Six Sigma meth-odology, to measurably improve business results. Each project incorporated at least one FPL Group area of focus: customer orientation, cost, quality, speed, flexibility, safety, growth and commercial skills.

CFO Finance also held a Recognition of Excellence event that provided two teams the opportunity to present and discuss current projects. They will be contending to represent their business unit in the 2010 James L. Broadhead competition.

The following eight teams compete in this year’s FPL Group James L. Broadhead competition:

Customer Service (The Bill Inserters Team) – Improve the rate at which bills are prepared.

Distribution (The Best Ever SAIFI Team) – Reduce the average number of interrup-

tions per customer during a specified time period as measured on the System Average Interruption Frequency Index.

Integrated Supply Chain (The Alternate Sourcing Initiative Team) – Reduce wind turbine spare parts operating and mainte-nance costs.

NextEra Energy Resources (Major Main-tenance Dispatch Optimization Team) – Eliminate major turbine maintenance work and extend the life of key parts.

Nuclear Fleet (St. Lucie Six Sigma Project Team) – Identify solutions for reducing refueling outage durations.

Power Generation Division (Kazien – Charlotte Shop Team) – Reduce Martin Unit 1 outage duration.

(Marcus Hook – NextEra of Startup Team) – Reduce combined-cycle startup fuel cost.

Transmission & Substation (Arresters Team) – Identify grounding standardization as major opportunity to improve transmission line lightning performance.

FPl Group Connection

Eight teams vie for coveted award


Last month, FPL filed a proposal with the state for a base rate adjustment. I’m a recent hire. Can you tell me what the base rate is and how it is used by the company?

That’s a great question! To help with the answer, here’s what FPL’s Armando Olivera and Wade Litchfield had to say as they recently discussed the company’s base rate adjustment proposal to the Florida Public Service Commission.

“It’s important to first note the difference between base rates and fuel charges,” said Wade Litchfield, FPL vice president of Regulatory Affairs. “Fuel charges make up well over half of the electric bill and are a direct pass-through, on which FPL makes no profit. The base rate covers the general costs of doing business, including operating and maintenance expenses for power plants and power lines.”

FPL’s rate request is based on the necessary investments in the company’s infrastructure it has already made and continues to make for the direct long-term benefit of customers. “While we are mindful of the difficult economy, we are also responsible for making prudent, long lead-time investments in the electrical infrastructure,” said Wade. “We’re investing to make our infrastructure stronger every day, in good weather and bad. We’re investing in smart technology that gives customers more control and improves reliability. We’re doing our part to fight climate change by investing in even cleaner energy. And we’re investing to increase fuel efficiency and diversity of fuel supply.”

FPL President and CEO Armando Olivera explained that, even with the company’s invest-ments that make the company one of the most efficient and cleanest energy generators in the United States, customer bills are among the lowest in the state and well below the national average today. “Floridians expect affordable, reliable, clean energy solutions now and in the future,” said Armando, “And we have a plan of action to meet this expectation. Our rate proposal would support investment in fuel efficiency, cleaner energy and system reliability while keeping customer bills low.”

FPL’s proposal would take effect in 2010 and a typical bill would decrease by an estimated 4.5 percent or $4.92 monthly, from $109.55 for a typical 1,000 kilowatt-hour bill to $104.63. This bill estimate reflects an increase in the base rate, which is more than offset by reductions in the cost of fuel based on Feb. 9, 2009, fuel price projections for 2010, as well as improvements in fuel efficiency.

“Our reliability exceeds the national average, while our environmental and clean energy profile is among the best anywhere,” said Armando. “Put simply, we deliver terrific value, and I encourage you to share this message not only with our customers but also your fam-ily, friends and neighbors.”Some employees will support the rate proceeding directly, while others can lend support by explaining the value FPl delivers day in and day out. To learn more about FPl’s base rate proposal, visit InFPl/yourbill and www.FPl.com/ourcommitment.

Great Question:

What is the FPl rate proceeding?

FPl employees (l-r) Bobbie Paschal, James Howard, Edwin Denizard, Mercedes (Shela) leon and Danny Smiley work in the Go Print Center on a Saturday last month to compile documents needed for FPl’s rate adjustment request. They are a few of the many employees involved in the extensive and time-consuming work needed to complete the 801,609 pages that were sent last month to the Public Service Commission in Tallahassee, Fla.

Investing in Florida’s energy future Floridians expect affordable, reliable, clean energy solutions now and in the future, and FPL has a plan of action to meet this expectation by investing to make our infrastructure stronger, smarter, cleaner, more efficient and less reliant on any single source of fuel.

Stronger – We’re investing to make our infrastructure stronger every day, in good weather and bad. In 2009, this investment will exceed $200 million.

Smarter – FPL is investing in smart technology that gives customers more control and improves reliability. For example, we’re testing smart meters now and expect to expand them throughout our 35-county service territory over the next several years. Advanced smart meters allow customers to go online and monitor how much energy they have used by the month, day or hour. We’ve also implemented automated communications to our field offices so that they know immediately when a main line in their area has experienced a momentary interruption. Our field teams can then take action to investigate and remedy the problem, which could prevent an outage or, if an outage occurs, reduce the time customers are without power.

Cleaner – FPL is recognized today as a clean-energy leader, with one of the lowest emissions profiles among U.S. utilities. We’re doing our part to fight climate change by investing in even cleaner energy. For example, two new power plants scheduled to come online in Palm Beach County in 2009 are the cleanest of their kind in Florida. The three next generation solar energy plants we are building in Florida will avoid nearly 3.5 million tons of carbon dioxide over the life of the projects.

More efficient – FPL’s fossil fuel power plant fleet is the most fuel efficient among large-scale utilities nationwide. The company has improved fleet fuel efficiency by 10 percent in the past five years and by 18 percent since 1990. Looking ahead, FPL’s West County 3 unit in Palm Beach County will be one of the most efficient of its kind in the country. Over its lifetime, this plant alone will save customers more than $330 million in fuel costs.

Less reliant on any single source of fuel – FPL is investing in:

» Existing fossil fuel power generation facilities to enhance their efficient and reliable operation and to lower fuel costs for customers.

» Existing nuclear power generation facilities to ensure reliable performance over their lifetimes.


FPl’s West County Energy Center is one example of the company’s investment to increase fuel efficiency and diversity of fuel supply.

» Assess your interests

» Explore three possible career directions

» Create your action plan

The Career Discovery Workshop is now available through FPL Group University.

To enroll in the April 28 workshop at the Juno Beach, Fla., Office, go to My HR Direct, My Development, Search for Courses and enter “Career Discovery” in the Find field.

Take advantage of online resources at My HR Direct, Career Discovery.

Take charge of your

careerFPL Group University announced a com-panion workshop to the Career Discovery online resources launched following the 2007 Employee Engagement Survey. The Career Discovery Workshop will debut at the Juno Beach, Fla, office on April 28 and is open to employees at all levels of the organization.

The one-day course guides employees through the process of defining career goals that complement individual interests, skills and values, and prepares them for career planning discussions with their leaders. Employees leave the session with an approach for turning their plans into action.

“Doing an honest assessment of what you’re good at and what you like to do can yield valuable results, and it’s the first step in managing your own career,” said Sandra Fritz, HR manager of learning and development.

Career development continues to be a top driver of employee engagement, so the com-pany knows employees are looking for tools and techniques to help manage their careers.

“The workshop gives employees a frame-work for defining what’s important to

them, what they want to achieve, and how to take personal responsibility for making it happen,” said Jane Lohmeier, HR director of organizational effectiveness.

Class participants begin with an overview of the career management process and how it should align with FPL Group’s Partners in Performance management system. They move on to an in-depth self analysis to help them identify their “ideal job” and whether it fits FPL Group’s business needs.

Participants examine three possible career directions: enhancing a current job by making it more challenging and interesting; broadening their experience by making a lateral move to another area of the company; transitioning to a new opportunity in a different field. Once they have assessed their interests, explored the three possible directions and made a career decision, participants build an action plan and prepare for a career conversation with their leader.

Employees who are unable to attend the workshop can take advantage of the online resources at My HR Direct, Career Discovery. To enroll in the April 28 workshop in Juno Beach, go to My HR Direct, My Development, Search for Courses and enter Career Discovery in the Find field.

After comprehensive training, the first loaned facilitators are ready to teach their inaugural course – Leading Diversity and Inclusion. These loaned facilitators – or employees trained to be course instructors – will help the company’s goal of fostering a diverse and inclusive work environment that encourages every employee’s unique perspectives, skills and talents.

Leading Diversity and Inclusion is a one-day workshop and core training requirement that is offered twice each month, or as needed to meet the demand. The course is for supervisors and managers who wish to improve their skills in effectively building a respectful, inclusive workforce.

Last year, more than 60 employees from across the company – from Point Beach Nuclear Plant in Wisconsin and the Juno Beach office in

Florida, to Maine Hydro in Maine – responded to a call for employees interested in becoming volunteer diversity-and-inclusion loaned facilitators. Kathleen James, Doug Coenson, Pat Maher, Diana Bishop, Grace Khasan, Becky Deuel, Katie Gordon and Kelly Sulzberger have completed training to teach the course.

Sandra Fritz, HR manager of learning and development, said FPL Group University worked with the EEO and Diversity department and the Corporate Diversity Council to develop the idea of using loaned facilitators. “Training employees as loaned facilitators is an engaging way to impact the behaviors of others,” said Sandra. “Not only do they act as course instructors, but they also serve as ambassadors for diversity and inclusion.” For more information, visit InFPl/diversity.

Workshop helps define goals

loaned facilitators lead new diversity course


nextEra Energy Resources Point Beach nuclear Plant employee Becky Deuel leads a “teach back” of what she has learned during one of her many loaned-facilitator training sessions.

“Doing an honest assessment of what you’re good at and what you like to do can yield valuable results, and it’s the first step in

managing your own career.” says HR Manager of learning and

Development Sandra Fritz.

notification system reaches outFollowing an emergency or disaster, FPL Group’s first concern is the safety and status of employees and their families. An emergency notification system that is being implemented will help the company better account for every employee. The system will rapidly communicate with employees when significant events – such as evacuations or weather-related incidents – occur. The system also will be available for everyday, time-sensitive situations.

“Employees are our most important asset, so it is important to ensure they are safe and accounted for after an emergency,” said Melissa Miller, HR director of employee benefits and services and employee support team storm leader. “This system allows us to provide direct and proactive notifications so employees can respond quickly should they need assistance.”

The emergency notification system will

monitor employee status after a crisis situation by using all existing contact information to reach out to employees through primary and evacuation phone numbers, cell phones, pagers and BlackBerry devices. Employees should inform those who may receive the call or message so they are aware of the service.

The system would be beneficial immediately following a severe hurricane, such as Hurricane Wilma in 2005. In a similar situation, the system would request a response from all employees in the affected area. Employees needing emergency assistance would be identified and the appropriate responses could be implemented as quickly as possible. Be sure your information is accurate. Update all entries un-der Personal Data, Dependents/Emergency Contacts and Corporate Directory on My HR Direct. Employees should follow their business units’ instructions regarding reporting after an event.

The FPl Group emergency notification system will reach out to employees through primary and evacuation phone numbers, cell phones, pagers and BlackBerry devices.

When life gets tough, your EAP (Employee Assistance Program) is one resource that is easy to use. EAP services can help you and your family members work through many issues.

Call OptumHealth Behavioral Solutions (formerly United Behavioral Health) at 1-877-388-2194, and you’ll be connected to an EAP specialist who will assess your needs and refer you to counseling or other help. Services are always confidential, and you can talk with someone 24 hours a day, seven days a week. Your EAP coverage includes a number of free in-person counseling sessions, and if needed, additional sessions may be covered under your medical plan’s mental-health benefit – check your plan for details under My HR Direct, My Benefits.

EAP services are available to leaders who may need help with troubled employees. Mental-health profes-sionals will consult with the supervisor, assess the assistance needs and suggest ways for the supervisor to guide the employee toward help. Supervisors can also schedule an on-site educational event on topics such as stress management or coping with change by calling the internal EAP office at 561-691-7700.

All FPL Group employees and family members can use the www.liveandworkwell.com interactive Web site. (Use “FPL” as the access code.) The site provides free and continuous access to numerous resources and tools. More than 50 behavioral health videos have recently been added to the site. These short videos cover a variety of topics – such as ADHD, grief and depression – and can be found by clicking “view videos” in the left navigation area of the landing page.

There is no need to enroll in EAP; you and your family members are automatically covered for EAP services1 regardless of your medical plan coverage. Keep the number handy, and call EAP for confidential help.1EAP differs from your mental-health benefits, including in-patient and out-patient treatment services, which are provided through your medical insurance plan.

Benefit Spotlight:

EAP stands ready to help


Joy Doner Mazzeo was no stranger to life’s curve balls – as a 70-something widow who started working at FPL in 1998, she has had a few life experiences – but she had a hard time accepting a diagnosis of diabetes.

“I went into denial,” explained Joy, an account supervisor in FPL’s Customer Service West office. “It wasn’t until a friend who is diabetic suggested that I talk with the dietitian at the FPL-WELL Health Center that I was able to feel that I could get this under control.”

According to the American Diabetes Association, diabetes is a disease in which the body does not produce or properly use insulin, the hormone needed to convert certain foods into energy. The association reports that 23.6 million people, or 7.8 percent of the U.S. population, have the disease. The disease is diagnosed through a fasting blood glucose test, a simple check that is part of routine blood work done during general physicals. It is also part of the on-site health screenings offered throughout the company from April through June as a cooperative effort between FPL-WELL and your health benefits plan.

After two phases of the Steps to Success program, Joy attributes her personal success to the upbeat encouragement of all the staff at the health center. “My glucose levels dropped when I lost 30 pounds and started a regular exercise program through FPL-WELL,” said Joy. “The staff even customized a fitness program for me because of problems I have with my knee and back.

“Take advantage of what the company offers to improve your health. Even if you aren’t close to facilities, there is so much available online or by calling,” she said. “You couldn’t buy this kind of help anywhere else.”

Health Champion:

Joy Doner Mazzeo controls diabetes with Steps to Success

“ Take advantage of what the company offers to improve your health,” says Joy Doner Mazzeo.

In 2005, John Hovan, a chief electrician at FPL’s Broward Service Center in Oakland Park, Fla., and wife Patricia traveled nearly 7,000 miles to Central Asia and the Republic of Kazakhstan. There, they realized the dream of becoming parents to Ksenia, Tatyana and Artem. It is because of them that John works safely.

The compelling story of John and his family launched a corporatewide safety employee-and-family poster series earlier this year to help employees answer the question: “Why do you work safely?”

The poster series highlights employees from across FPL Group companies, along with their families, as they safely enjoy a home activity, hobby or event. The posters help to reinforce the message that ZERO Today! is as important at home as it is at work.

The posters also show that safety is a family matter.

Every month, a new poster will be displayed on bulletin boards in buildings throughout the company. Each will highlight why fellow employees work safely. Is it so they can fish, play baseball with their kids, or build their dream home? The posters will help employees to discover the important reasons they should work safely.

learn more about John and Patricia’s family safety by requesting an Adobe Acrobat file of their poster or any poster from the employee and family poster series – and discover more about ZERo Today! – by sending an e-mail to [email protected].

‘Why do you work safely?’ posters debut

FPL Chief Electrician John Hovan (center), his wife Patricia, and children Ksenia, Tatyana and Artem are featured on the first Corporate Safety employee-and-family poster series to help employees answer the question: “Why do you work safely?”

It only takes a second ...Last month, NextEra Energy Resources executives Kevin Suncine and Scott Cousins, FPL executive Jim Keener, and other company executives stood near two wrecked cars outside the Juno Beach, Fla., office main entrances. The exhibits, along with a new Corporate Safety safe-driving video and the National Safety Council’s book, Teen Driver: A Family Guide to Teen Driver Safety, were reminders for employees to drive safely.

“Whether it’s driving to work or to the grocery store, driving is one of the best examples of an activity that affects us all, both at work and at play, on company time and on our own time,” said Corporate Safety General Manager Mark Morgan about the day’s events. “We are extremely pleased to see our employees eager to learn more about driving safety, and are encouraged by the enthusiasm they have shown for this safe-driving campaign.”

The executives distributed more than 900 videos and nearly 400 books. Another 400 books have been requested by e-mail. Request a copy of the book by e-mailing your name and address to [email protected]. view the video at work on InFPl/safety and at home on www.FPl.com/employeecentral and select My Portal at Home. (Employees will need a SlID and password.)

“Recognizing ZERO Today!” is FPL Group’s rewards program highlighting injury-free locations and employees. Below are the locations that reached a “Recognizing ZERO Today!” milestone during February. For more information on this program, contact Corporate Safety at [email protected].

Recognizing ZERo Today!


One Year OSHA Injury-Free

Customer Service

Residential Energy Services East

Coral Gables Meter Reading

Daytona Meter Reading

Distribution

nassau Service Center

Power Generation

Central Maintenance East Region

Fabrication outage Services

West County Energy Center

Two Years OSHA Injury-Free

Power Generation

Wind – oliver County Wind Energy Center

Silver Level

Customer Service

Puntacadia Meter Reading

Power Generation

Gas Turbine Power Park

Silver Level

Cocoa Service Center

Sanford Service Center

One Year OSHA Injury-Free

Daytona Protection and Control

Two Years OSHA Injury-Free

Dade Transmission

The following FPl Transmission and Substation locations achieved ZERo Today! milestones in october 2008, but were accidentally omitted from previous recognition articles.

FPL Safety and Workers Compensation General Manager Mark Morgan (left) looks on as FPL Power Generation Division Central Maintenance Budgets Leader Steve Vaccarello looks at a copy of Teen Driver: A Family Guide for Teen Drivers. The guide and wrecked cars exhibited last month at the Juno Beach, Fla., office reminded employees to drive safely.

Donation opens 24-hour n.D. wellness facility As part of being a good corporate neighbor, NextEra Energy Resources donated $5,000 to a new community fitness center in Center, N.D. The “Fit 4 Life” fitness organization has been raising funds to build this facility since 2005, and the grand-opening celebration occurred last month.

“All of us at the Fit 4 Life fitness organization board have worked very hard the last four years to bring this fitness center to the local community,” said board member Sharon Rud. “Thanks to the donation from NextEra Energy Resources and our local businesses, we have opened a state-of-the-art fitness center that can be used by all local residents year-round.”

The facility is open to all Oliver County, N.D., residents, provides 24-hour access and offers the latest equipment, such as treadmills, elliptical machines, recumbent exercise bikes, free weights and individual weight workout machines.

“Nothing is more important to the vitality of a community than the health and well-being of its citizens,” said Greg Dulin, business manager for NextEra Energy Resources. “We hope the wellness center becomes a huge success, and we’re happy to have played a role in making it a reality.”

NextEra Energy Resources owns and operates nearly 100 megawatts of wind generation in Oliver County. The company has a total of more than 400 megawatts of wind energy in North Dakota.

The business management team for Mount Copper Wind Energy Center in Murdochville, Quebec, Canada, in January donated nearly $4,000 to the Centre d’Interpretation du Cuivre de Murdochville. Also known as Copper Interpretation Centre, the not-for-profit organization promotes the mining, metallurgy and social history of Murdochville.

In the spring of 2007, the museum was robbed of many irreplaceable valuables. The wind center’s donation is in response to a request made to local businesses asking for help to increase security for the museum.

The wind center’s endowment will provide a camera that will enhance the museum’s

security system. “The museum provides a great sense of history to the local area,” said France Drainville, lease management and power purchase agreement representative for NextEra Energy Resources. “We are happy to have engaged with the museum’s local team to further their commitment to the residents of Murdochville and beyond.”

Mount Copper Wind Energy Center is a 54-megawatt wind-energy generation plant that operates 30 Vestas V-80 turbines that supply enough electricity to power more than 16,200 homes. The site was acquired last year by NextEra Energy Resources.

It was all paws on deck March 7, when 46 FPL employees1 walked with their dogs and raised nearly $3,500 for the Humane Society of Broward County.

Shelters across the nation have seen huge increases in the number of animals they take in, and many struggle to obtain funding they need to operate. The Humane Society of Broward County is one such organization. Relying solely on private donors and fund-raising events, such as Walk for the Animals, the Humane Society relies on monetary contributions for food, medical attention and other necessities that are required to keep the animals healthy for adoption.

The Humane Society of Broward County provides shelter and aid, and conducts responsible adoptions, for animals entrusted to its care. The organization also educates the community about respect and kindness to all animals.

The FPL Group employees who walked for the animals gained personal satisfaction knowing they were making a difference in their community. “Many adopted dogs become therapy dogs for Boys and Girls Clubs,” said FPL Customer Service Training Analyst Mary Jo Moye, the volunteer who organized the company’s Power Dog team. “On the day of the event, the boys and girls get to take turns walking the dog. It’s very rewarding!”Help your community. volunteer to participate in one of the “Power to Care Day” activities that will be held in many Florida locations on Saturday, April 18. To sign up, go to InFPl/volunteer. 1The FPl Power Dogs Team

Team helps Quebec museum

FPl Power Dogs raise $3,500

Showing customers that FPl cares The current economic climate is very stressful for many people. The number of people affected by the economic crisis is growing, and more customers are struggling to pay their bills.

FPL is among the industry leaders in programs available to assist customers in need and remains focused on operating efficiently and keeping costs under control. This, in turn, keeps customer bills among the lowest in Florida. FPL also is taking extra care during this challenging time to treat its customers with respect and patience. “There is tremendous opportunity to help,” said Manager of Customer Advocacy Carmen Herrera. “We are responding with new ways to provide assistance to our customers.”

Thanks to efforts by FPL’s Low-Income Advocacy Team, led by Lou Gonzalez, to build coalitions to increase awareness of customers who are in need, assistance from the federal government to FPL’s low-income customers will grow to approximately $40 million this year.

The company donated $1 million to the Care to Share® campaign for the third consecutive year in 2008 and is planning to do so again this year. A $1-million contribution last year from FPL Group Foundation provided emergency assistance to help low-income customers with food, clothing and housing through the Salvation Army.

This year, reaching out with energy-efficiency information will be an even larger part of FPL’s assistance efforts. In 2008, 21 seminars were held and more are planned for 2009. “These events and the information we share are really appreciated by customers,” said Customer Advocacy Supervisor Melody Dunbar. “It’s very rewarding to hear such positive feedback.”

FPL is working to help individual customers lower their bills through industry-leading energy-efficiency programs, such as in-home surveys and other incentive programs. Customers who receive payment assistance are also proactively being offered home energy surveys and information focusing on energy education.

“As individual employees, every interaction we have with the customer is an important opportunity to show them that we care,” said Melody. “Even though we may feel stressed ourselves, it is more important than ever to go the extra mile for our customers.”


FPl Customer Advocacy Supervisor Melody Dunbar

conducts an energy-efficiency education seminar last month

at the Broward County, Fla., office of the Association of Community organizations for Reform now (ACoRn). The group is the nation’s

largest grassroots community organization of low- and

moderate-income people.

The month of April – host to the first definitive weeks of spring, Earth Day and Arbor Day – is perhaps the greenest time of the year. Every year, FPL’s Distribution vegetation management team capitalizes on the green gusto with educational events that teach customers how to responsibly and safely plant and maintain their trees around power lines. This year, FPL is participating in several events, such as Earth Day, Green Day, water events and cattle shows.

“We take every opportunity to share tips for planting the right tree in the right place,” said FPL Vegetation Education Specialist Steve Anderson. “Tree branches and palm fronds are among the most common causes of power outages and flickers. When our customers learn to make more educated landscaping choices, they help us to provide more reliable service to their homes and neighborhoods.”

At a February Green Day Environmental Expo in Plantation, Fla., the Right Tree Right Place team set up an illustrative set of mini power lines that demonstrated the appropriate setback distance for different types of trees. This highly visual display helped customers understand that, by doing a little homework on mature tree heights and widths, they can select the right tree species and allow it to flourish to its proper size and form without impacting their electrical service.FPl employees also can help improve their personal power quality with smart landscaping. visit www.FPl.com/trees for safety tips and information about selecting and planting the right tree in the right place.

Tree tips provide customers with more reliable service

This mini power-lines exhibit demonstrates the appropriate setback distance for different types of trees. The sensible and safe planting and maintenance of trees around power lines can help FPL provide more reliable service to customers’ homes and neighborhoods.

St. lucie plant receives positive drill feedback FPL’s St. Lucie Nuclear Power Plant near Fort Pierce, Fla., last month was the first of the company’s nuclear power plants to conduct a hostile-action drill. The exercise, which was part of a pilot project established by the Nuclear Energy Institute, introduced a hostile-action scenario into the nuclear power plant’s emergency preparedness program.

The practice included a simulated attack on the plant by a group of armed intruders. Hundreds of FPL participants, as well as federal, state and local organizations, participated in the simulation exercise as representatives from the Nuclear Regulatory Commission and Federal Emergency Management Agency observed their actions and responses.

After the exercise, representatives from both federal agencies, along with those from NEI, offered positive feedback to St. Lucie Nuclear Power Plant management. “Overall, we’re happy with the results of our first hostile- action drill,” said FPL Emergency Preparedness Manager Donna Calabrese. “We have some areas for improvement, but the feedback we’ve received after this drill indicates employees are continuing to provide the teamwork needed to keep our plant safe.”

The successful performance in this exercise comes less than a month after the lead Federal Emergency Management Agency evaluator called FPL’s emergency news center operations “outstanding and professional” after an evaluated emergency exercise for the Turkey Point Nuclear Power Plant near Miami. Success in these exercises is a requirement for the plants to continue operations that provide safe, clean and reliable electricity to the company’s customers.

Completing its first year of research, NextEra Energy Resources, Texas Christian University and Oxford University reviewed results at an advisory board meeting held at the Texas school. The five-year research partnership is focused on the environmental, social, economic and carbon implications of wind-power development.

“We discussed the research and analysis, and ways to facilitate data and information flow between the project team and outside experts,” said NextEra Energy Resources Business Manager Skelly Holmbeck. “We also explored methods to best communi-cate results to larger legislative, regulatory and academic communities.”

The advisory board consists of scientists, nonprofit and regulatory members from Carnegie Mellon, Duke University, Stanford University and Arizona State University, the Audubon Society, the Community Foundation for the Alleghenies, the Pew Center on Global Climate Change, the Texas Parks and Wildlife Department, the Nature Conservancy and the U.S. Fish and Wildlife Service.

The research is focused on studying the coexistance of wind power with thriving bird and bat populations, carbon emission reduc-tions associated with wind energy, and the direct and indirect socioeconomic impacts of three large wind-energy center projects.

Team reviews 1st-year results


FPL Nuclear Assistant Operations Manager John Klauck (seated, right) consults with a local emergency responder as (standing, l-r) St. Lucie Nuclear Power Plant General Manager Chris Costanzo and plant Fire Protection Supervisor Bob McDaniel look on during last month’s St. Lucie Nuclear Power Plant hostile-action drill. Representatives from responding outside agencies will work together should an urgent situation arise at the power plant.


Plans call for savings of $1MOne of the key FPL Customer Service strategies this year is to increase customer participation in Billing and Payment Options, and save $1 million in the process.

“Our plans this year include several goals and targets,” said FPL’s Electronic Billing and Payment Program Manager Rene Villa. “One key target is to save $1 million in postage by getting more customers to participate in electronic billing.”

FPL already is a leader among its peers in electronic billing and payments, according to management consultancy firm PA Consulting. FPL ranked in the first quartile in the PA Consulting 2008 benchmarking study.

According to a recent Chartwell study, electronic billing averages approximately 8.5 percent among investor-owned utilities. To reach its goal of $1 million in savings this year, the FPL team will need to achieve more than 20-percent adoption in electronic billing. “Our leading position in this space makes our stretch goal for 2009 an even greater challenge,” said Rene. “However, the team is engaged and excited to take on the challenge.”

Rene said plans to achieve the goals include soliciting customers by using targeted communications through the U.S. Postal Service, Web and e-mail channels; ensuring that customers stay enrolled in electronic billing; conducting internal incentive campaigns that motivate employees to encourage customer enrollment in key areas; and reducing system issues to help ensure seamless transactions for customers.

“This is a multifaceted plan,” said Rene. “And teamwork will help us accomplish our goals.”

NextEra Energy Resources continually invests in its existing plants to preserve and enhance reliability, efficiency and safety. Seeking to capitalize on market changes, the company has broadened its efforts to include entrepreneurial plant investments.

Over the last two years, the Assets Better team, a cross-functional group led by NextEra Energy Resources Business Management, gathered plant personnel and corporate experts to brainstorm additional ways to grow the business by increasing plant output or efficiency.

“The team identified more than 375 possible entrepreneurial projects across all regions,” said NextEra Energy Resources Vice President of Business Management (Northeast region) Matt Handel. “More than 40 of these projects are now included in the company’s five-year plan with an estimated value in the tens of millions of dollars.”

The Assets Better project at the company’s fossil plant in Bellingham, Mass., will enable the plant to reach a 2010 regulatory requirement for a 12-hour startup, and improve its ability to operate year-round. When plant modifications are completed at the end of this year, this electricity-generation facility will be better equipped to produce power during winter months, when it was previously shut down. The project will also allow the plant to take advantage of its ability to run on either natural gas or fuel oil.

Another project team led the approval and installation of stack damper equipment at the NextEra Energy Resources Marcus Hook power plant in Pennsylvania. The project, completed last November, provides the power plant with greater operational flexibility by reducing the amount of fuel required during startups.

“Both these projects not only increase the plants’ efficiency, but also create additional revenue streams,” said Matt. “That’s the goal of all our Assets Better projects.”

Androscoggin Reservoir Company President Al Wiley displays a certificate from the Maine secretary of state, commending the company’s 100 years of service.

Making assets even better

When the Androscoggin Reservoir Company was created in 1909, its long-term mission to help manage the Androscoggin River was vital to the surrounding area.

Maine Secretary of State Matthew Dunlap recently recognized the company for its 100 years of service. NextEra Energy Resources subsidiary FPL Energy Maine Hydro LLC acquired 25-percent ownership of the river management company in 1999 and operates the Androscoggin Reservoir Company’s assets.

The company was created to help maintain a more constant flow of water on the Androscoggin River, which is also used for power and manufacturing purposes. The Androscoggin River, including its headwater tributaries, is more than 170 miles long as it flows through Maine and New Hampshire to eventually empty into the Atlantic Ocean.

To accomplish the company’s mission, additional water storage capability was required on the Magalloway River, a major Androscoggin River tributary, where the Aziscohos Dam was erected in 1911.

“The dam helped provide a method for maintaining higher and more stable river flows and managing water releases to smooth out the variability of the seasons and weather for everyone’s benefit,” said Androscoggin Reservoir Company President Al Wiley. “We’re pleased to play such an important role in Maine’s history while still helping contribute to the area’s economic development and to the quality of life of its citizens.”

NextEra Energy Resources manages five of the six reservoirs supplying the Androscoggin River system: Aziscohos Reservoir, at Aziscohos Dam; Rangeley Lake, at Rangeley Dam; Mooselookmeguntic Lake, at Upper Dam; Upper and Lower Richardson Lake, at Middle Dam; and Umbagog Lake, at Errol Dam. The reservoirs store rainwater and snow melt for release downstream to mitigate flooding and supply much of the water needed by industries, utilities and municipalities during dry months.

A century of service

NextEra Energy Resources employees Tanya Sessions and Matt Handel discuss an Assets Better project that will increase efficiency and add value for the company. The NextEra Energy Resources Assets Better team brings plant personnel and corporate experts together to devise innovative ways that will grow the business by increasing plant output or efficiency.

The Big Picture :

Alternative Spring Break FPL Environmental Services Manager Winifred Perkins (left) leads a group of Boston University and George Mason University college students through FPL’s Barley Barber Swamp at the company’s Martin power plant near Indiantown, Fla.

The college-student volunteers were in South Florida as part of an Alternative Spring Break program sponsored by the government of Martin County, Fla. The program’s goal is to provide each student with a unique and memorable service opportunity as a substitute for conventional spring break activities.

During their day’s work to help protect the swamp’s important ecological system, each student volunteer experienced the 400-acre freshwater cypress-swamp preserve’s unique beauty, remote location and value as a wildlife habitat. The natural characteristics of the slough (pronounced “slew”) at FPL’s Martin power plant in western Martin County attract breeding populations of wood storks (wood ibis) and at least one pair of southern bald eagles. Both species are endangered.

ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408Channel Manager/Editor: Kevin Duncan, (561) 694-4712Art Direction: Jim Nicholas | Photographer: Doug MurrayContributing Writers: Janice Brady, Karen Burke, Jill Campbell, Kevin Courtney, Coral Crawley, Lynn Hays, Lore Hummel, April Kerlew, Danielle Mousseau, Elizabeth Murphy, Renee Nelson, Neil Nissan, Channing Rollo, Vicki Spencer, Mary WellsPublished monthly for employees and quarterly for retirees by Marketing & Communication. Call (561) 691-4712 with your story ideas, go to INFPL/newsmaker, or write via interoffice mail to ENERGY NOW, MC-JB.

Read ENERGY NOW on the INFPL internal network. Back issues are available by click-ing on the ENERGY NOW tab on INFPL.External Web sites: www.FPL.com, www.NextEraEnergyResources.com, www.FPLGroup.com, www.FPLFibernet.comAddress Change? Employees should update their addresses using My HR Direct in the corporate portal (http://myfpl). Retirees should call the FPL Benefits Center at 800-208-4015 or write to: FPL Benefits Center, P.O. Box 9233, Boston, MA 02205

Please recycle. ©2009. All rights reserved.


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